Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 139218 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 139218 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54943 Views
  • 0 replies
  • 33 likes
  • Windows
  • 54943 Views
  • 0 replies
  • 33 likes

Can't play any song on my laptop

PlanPremiumCountryAustraliaDeviceDell Latitude 3580 LaptopOperating SystemWindows 10 My Question or IssueWhen I am running spotify on my laptop I cannot listen to any song. I have tried closing and opening the app countless times, as well as deleting...

  • Newbie
  • Plan Premium Country Australia Device Dell Latitude 3580 Laptop Operating System Windows 10   My Question or Issue When I am running spotify on my laptop I cannot listen to any song. I...
  • Jollof
  • Composer
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Spotify always auto starts

Windows 10, Spotify Desktop player always auto starts with my computer even though the setting "Open spotify automatically after you log in to the computer" is set to "No". Please fix

  • Newbie
  • Windows 10, Spotify Desktop player always auto starts with my computer even though the setting "Open spotify automatically after you log in to the computer" is set to "No". Please fix
  • Jollof
  • Composer
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Synchronization problems with windows application

PremiumColombia DeviceAsus LaptopOperating SystemWindows 10Hi everyone, in this moment I have a issue with windows app. When a create a playlist on android app I see it on windows app but don't appear the songs into it. In general, all my android act...

  • Casual Listener
  • Premium Colombia   Device Asus Laptop Operating System Windows 10 Hi everyone, in this moment I have a issue with windows app. When a create a playlist on android app I see it on window...
  • alanaleger
  • Regular
  • 361 Views
  • 2 replies
  • 1 likes
  • syncronization
    Windows
  • 361 Views
  • 2 replies
  • 1 likes

What is the point in listing local files if its ONLY mp3s?

Seriously, no one should be downloading mp3s after 2010, and very few people still are. Why can you only play lossy mp3s, and not WAVs, which are literally the second most common audio file type. The default download type on sites like bandcamp. Wher...

  • Casual Listener
  •  Seriously, no one should be downloading mp3s after 2010, and very few people still are. Why can you only play lossy mp3s, and not WAVs, which are literally the second most common audio file typ...
  • Sebasty
  • Spotify Star
  • 362 Views
  • 1 replies
  • 1 likes
  • Formats
  • 362 Views
  • 1 replies
  • 1 likes

Windows 10 - Removed playlist but my friend is still listening my songs

PlanFreeCountryPolandWindows 10 My Question or IssueHello everyone. I have a problem. Every time I launch Spotify, I switch my account to private session, all playlists are private, every new playlist is private, but my friend still keeps listening t...

  • Newbie
  • Plan Free Country Poland Windows 10   My Question or Issue Hello everyone. I have a problem. Every time I launch Spotify, I switch my account to private session, all playlists are private...
  • Sebasty
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Searching by songs, list stops loading

My Question or IssueExample: I search for a song "stain"I click in "songs"It loads the fist batch of songsI scroll down, the refresh icon appears briefly and it loads the second batchWhen I scroll down for the second time, the refresh icon appears an...

  • Regular
  • My Question or Issue Example: I search for a song "stain" I click in "songs" It loads the fist batch of songs I scroll down, the refresh icon appears briefly and it loads the second batch When I...
  • Sebasty
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Windows doesn't download my songs

Hi!The thing here is that my pc does not download my music, it's weird because two weeks ago everything was ok. Suddenly appeared a message saying “Downloading songs 1 of ....” it doesn't download more. PlanPremiumCountryMexicoDeviceHP Probook 4540sO...

  • Newbie
  • Hi! The thing here is that my pc does not download my music, it's weird because two weeks ago everything was ok.  Suddenly appeared a message saying “Downloading songs 1 of ....” it doesn't do...
  • OneByBoo
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify su PC non funziona più

PlanPremiumItalyCountry DevicePCOperating SystemWindows 7 My Question or IssueSto usando spotify su Windows 7 e negli ultimi giorni quando clicco sull'icona se è tramite il menu Start o il desktop shotcut, la piccola cerchia sembra avvia ma poi se ne...

  • Newbie
  • Plan Premium ItalyCountry   Device PC Operating System Windows 7   My Question or Issue Sto usando spotify su Windows 7 e negli ultimi giorni quando clicco sull'icona se è tramite...
  • Jemi
  • Spotify Legend
  • 11115 Views
  • 5 replies
  • 0 likes
  • 11115 Views
  • 5 replies
  • 0 likes

cannot play new song with proxy HTTP

PlanPremiumCountry Device(Notebook Dell)Operating System(Windows 10 Home, Version 10.0.17763 Build 17763) My Question or IssueHi, I using application on Windows and set Proxy HTTP, everything that my configuration is currect.but song cannot play. but...

  • Casual Listener
  •   Plan Premium Country   Device (Notebook Dell) Operating System (Windows 10 Home, Version 10.0.17763 Build 17763)   My Question or Issue Hi, I using application on Windows ...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Solved!! Spotify not working anymore

PlanFreeCountryFRDevicePCOperating SystemWindows 10 (1809) My Question or IssueHi, it's been one month or more that Spotify stoped working, it plays 6 or 7 seconds from a song then stop and says that it's impossible to read the chosen song. I tried E...

  • Casual Listener
  • Plan Free Country FR Device PC Operating System Windows 10 (1809)   My Question or Issue Hi, it's been one month or more that Spotify stoped working, it plays 6 or 7 seconds from a son...
  • Linteckh
  • Casual Listener
  • 492 Views
  • 4 replies
  • 0 likes
  • 492 Views
  • 4 replies
  • 0 likes

"Spotify can't play this right now. If you have the file on your computer you can import it."

PlanUnlimitedCountryGermanyDeviceDesktopOperating System Windows 10 My Question or Issue:It's a mess today. First cannot play anything on the desktop "Spotify can't play this right now. If you have the file on your computer you can import it." Restar...

  • Newbie
  •   Plan Unlimited Country Germany Device Desktop Operating System  Windows 10   My Question or Issue: It's a mess today. First cannot play anything on the desktop "Spotify ca...
  • Jollof
  • Composer
  • 538 Views
  • 1 replies
  • 0 likes
  • ads
    Unlimited
  • 538 Views
  • 1 replies
  • 0 likes

Playing tracks for 6/8/10 seconds then stopping. Will not play other tracks until computer restart.

PlanPremiumCountryEngland UKDevice(Home Build Desktop, Windows 8.1)Operating System(Windows 8.1) My Question or IssueHello, recently the desktop app on my machine has not been working well leaving me using the spotify webclient for a while now. The a...

  • Newbie
  • Plan Premium Country England UK Device (Home Build Desktop, Windows 8.1) Operating System (Windows 8.1)   My Question or Issue Hello, recently the desktop app on my machine has not bee...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

[Desktop][Other] Tiny menu in Windows 10

Hi,I noticed that in the version of the Windows 10 Spotify client app, the context menu opened by pressing the "..." in the upper left corner is so small that the text in it is one pixel high and unreadable. I'm using version 1.1.7.13766.gf9dc3904 (W...

spotify menu.png
  • Newbie
  • Hi, I noticed that in the version of the Windows 10 Spotify client app, the context menu opened by pressing the "..." in the upper left corner is so small that the text in it is one pixel high and u...
  • 330 Views
  • 0 replies
  • 0 likes
  • Desktop
    Other
  • 330 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution spotify on windows 10 not working

Hello, For the past three weeks my desktop app on windows 10 is not working. I have done the following DIY workarounds, which did not solve the problem:1) end task on task manager2) reset or repair function on app settings3) reinstalled more than fiv...

  • Casual Listener
  • Hello,   For the past three weeks my desktop app on windows 10 is not working.   I have done the following DIY workarounds, which did not solve the problem: 1) end task on task manager...
  • Jemi
  • Spotify Legend
  • 701 Views
  • 4 replies
  • 0 likes
  • 701 Views
  • 4 replies
  • 0 likes

Bug with playlist sorting and song selection

DeviceDesktopOperating SystemWindows 10 When I sort any of my playlists and then click on the album art in the bottom left it selects the wrong song.It selects the songs usual position in the playlist, if you sort your playlist (by date, name, etc) t...

  • Music Fan
  • Device Desktop Operating System Windows 10   When I sort any of my playlists and then click on the album art in the bottom left it selects the wrong song. It selects the songs usual positi...
  • Sebasty
  • Spotify Star
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Solved!! My Spotify Discover Weekly hasn't updated

PlanFreeCountryUnited KingdomDeviceRedmi Note 5 Pro, PCOperating SystemAndroid, Windows My Question or IssueMy Spotify Discover Weekly hasn't updated

  • Visitor
  • Plan Free Country United Kingdom Device Redmi Note 5 Pro, PC Operating System Android, Windows   My Question or Issue My Spotify Discover Weekly hasn't updated
  • dinomight
  • Spotify Star
  • 321 Views
  • 2 replies
  • 1 likes
  • 321 Views
  • 2 replies
  • 1 likes

Solved!! feature request: unmute should work with just ONE click (no sliding)

hi. desktop running in win10.I can mute with ONE clickTo Unmute I must slide the volume bar.This is inconsistent. Same way I mute, I should be able to unmute.I think this was the default before, but it changed recently.Please make Unmute easy (same c...

  • Regular
  • hi. desktop running in win10. I can mute with ONE click To Unmute I must slide the volume bar. This is inconsistent. Same way I mute, I should be able to unmute. I think this was the default befo...
  • dinomight
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Solved!! Song won't play after Advertisement.

PlanFreeCountry DevicePersonal computer.Intel i7-7700k, GTX 1080 TiOperating SystemWindows 10 My IssueAfter a sequence of ad's the next song in the album or playlist will not play. If you go to click on it a blue box at the top of the screen appears ...

  • Casual Listener
  • Plan Free Country   Device Personal computer. Intel i7-7700k, GTX 1080 Ti Operating System Windows 10   My Issue After a sequence of ad's the next song in the album or playlist w...
  • sekijohn10
  • Casual Listener
  • 1020 Views
  • 1 replies
  • 1 likes
  • 1020 Views
  • 1 replies
  • 1 likes

Why won't Spotify see my current iTunes playlists?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHave spotify premium and it doesn't seem to read my latest Itunes playlists. It does read som...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Have sp...
  • OneByBoo
  • Community Legend
  • 726 Views
  • 1 replies
  • 0 likes
  • itunes
    Playlists
  • 726 Views
  • 1 replies
  • 0 likes

Make Search query field wider

On the Windows Desktop client, please make the Search field at the top wider. Why is it so small? If I search an artist and song title, most of the time it doesn't fit. It just makes it hard to use the search when I'm having to click drag back and fo...

  • Music Fan
  • On the Windows Desktop client, please make the Search field at the top wider. Why is it so small? If I search an artist and song title, most of the time it doesn't fit. It just makes it hard to use t...
  • MauriceMV
  • Spotify Star
  • 200 Views
  • 1 replies
  • 2 likes
  • 200 Views
  • 1 replies
  • 2 likes