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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1117 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

143455 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

127956 Views

294 replies

22 likes

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  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10802 Views

1 replies

6 likes

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  • 6 likes

Superuser Contribution Daily Mix Updating and Other Playlist Question

PlanPremiumCountryUSADeviceWindows, iPhone 7, MacBook ProMy Question or IssueA few days ago I realized that I had the ability to download and/or save my Daily Mixes to my Library. I did so without thinking, and am now noticing that they are not live ...

Casual Listener

Plan Premium Country USA Device Windows, iPhone 7, MacBook Pro My Question or Issue A few days ago I realized that I had the ability to download and/or save my Daily Mixes to my Library. I did...

Emilia_8

Community Legend

5756 Views

9 replies

1 likes

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  • 1 likes

Spotify Connect lost connection to Yamaha RX-A2070 on Windows 10

PlanPremiumCountryUSADeviceWindows 10 DesktopOperating SystemWindows 10 My Question or IssueMy desktop computer used to connect to my Yamaha RX-A2070 receiver with no problem. In the bottom right hand corner for devices, you would click on it and the...

Visitor

Plan Premium Country USA Device Windows 10 Desktop Operating System Windows 10   My Question or Issue My desktop computer used to connect to my Yamaha RX-A2070 receiver with no problem...

981 Views

0 replies

3 likes

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Superuser Contribution Playlists/Liked Songs/Radio Do Not Work On Windows 10

PlanFreeCountryUnited States of AmericaDeviceDell LaptopOperating SystemWindows 10 My IssueNo songs appear in any playlist I open. All it says is "This playlist is currently empty." My phone does not have this issue, it only occurs on my laptop. This...

Regular

Plan Free Country United States of America Device Dell Laptop Operating System Windows 10   My Issue No songs appear in any playlist I open. All it says is "This playlist is currently ...

Peter

Spotify Legend

939 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Google Home / Chromecast not visible from Windows Store App

PlanPremiumCountryGermanyDeviceLaptopOperating SystemWindows 10, full updates My Question or IssueI run several Google Home Minis in my house. I can stream to them from Spotify for Android with no problems. From my laptop, I only see the Amazon Fire ...

Casual Listener

Plan Premium Country Germany Device Laptop Operating System Windows 10, full updates   My Question or Issue I run several Google Home Minis in my house. I can stream to them from Spoti...

MattSuda

Spotify Star

749 Views

2 replies

0 likes

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Daily Mix issues

PlanFreeCountryGermanyDeviceHonor 10Operating SystemWindows 10 My Question or IssueSo I have Daily Mixes available on Android, however I cannot see them on either the Windows 10 player that I download or the web player. I have tried to resolve issues...

Casual Listener

Plan Free Country Germany Device Honor 10 Operating System Windows 10   My Question or Issue So I have Daily Mixes available on Android, however I cannot see them on either the Windows...

eltoch

Composer

686 Views

3 replies

0 likes

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  • 3 replies
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Fullscreen

PlanPremiumCountryUSAOperating SystemWindows 10 My Question or IssueIs there a way to get the the album art to sit in the middle like it does in fullscreen mode, but while not in full screen mode?

Music Fan

  Plan Premium Country USA Operating System Windows 10   My Question or Issue Is there a way to get the the album art to sit in the middle like it does in fullscreen mode, but whil...

OviiiOne

Community Legend

577 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

"Something went wrong" when liking a song

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 1803 My Question or IssueSome time recently, seemingly out of the blue, I am receiving the "something went wrong, try again later" error for each and every song I add to my liked songs. Songs pr...

Casual Listener

Plan Premium Country USA Device PC Operating System Windows 10 1803   My Question or Issue Some time recently, seemingly out of the blue, I am receiving the "something went wrong, try ...

thefowles1

Casual Listener

1538 Views

2 replies

0 likes

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  • 2 replies
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Spotify install for windows 10 is broken.

PlanFree/PremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueI've had the Windows 10 (non-UWP) desktop version installed and working fine for years, then one day all my playlists are empty and songs won't even attempt to...

Casual Listener

Plan Free/Premium Country United States Device PC Operating System Windows 10   My Question or Issue I've had the Windows 10 (non-UWP) desktop version installed and working fine for ye...

TominaterX

Casual Listener

928 Views

4 replies

1 likes

  • 928 Views
  • 4 replies
  • 1 likes

Volume Slider sometimes showing wrong value after computer wakes up from sleep

PlanPremiumCountryGermanyDevicen/aOperating SystemWindows 10 My Question or IssueEvery few times (not always strangely) when waking up my computer from sleep the volume slider shows the wrong value the music is actually playing at. Clicking on the ex...

Casual Listener

Plan Premium Country Germany Device n/a Operating System Windows 10   My Question or Issue Every few times (not always strangely) when waking up my computer from sleep the volume slide...

408 Views

0 replies

1 likes

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Local files disappear on removal from playlist & Local files to liked songs

My Question or IssueWhenever a local file is removed from all of the playlists it is currently in, it also disappears from the full local files listing. This can be fixed temporarily by just unchecking&checking from settings the Local files->Show son...

Visitor

My Question or Issue Whenever a local file is removed from all of the playlists it is currently in, it also disappears from the full local files listing. This can be fixed temporarily by just unchec...

330 Views

0 replies

0 likes

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Corporate VPN on laptop

Dears,I work for Dell Technologies, we all use Cisco Anyconnect for VPN connection to the corporate network, and when the VPN is established, Spotify app loses the connection on the laptop (error 4), so my subscription is pretty much useless. I think...

Visitor

Dears, I work for Dell Technologies, we all use Cisco Anyconnect for VPN connection to the corporate network, and when the VPN is established, Spotify app loses the connection on the laptop (error 4...

ruipalmeira

Visitor

2517 Views

3 replies

0 likes

VPN
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Solved!! Hi CPU Usage on Windows.

PlanPremiumCountryUK DeviceWindows 10 Operating System1903 - OS Build 18362.356 My Question or IssueOpening Spotify immediately causing Spotify.exe to use 100% of a single core. I've uninstalled and re-installed (both the Store version and directly f...

Casual Listener

Plan Premium Country UK   Device Windows 10   Operating System 1903 - OS Build 18362.356   My Question or Issue Opening Spotify immediately causing Spotify.exe to use 100% ...

yndtrud

Visitor

2428 Views

8 replies

0 likes

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  • 8 replies
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Albums View

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueI tried to add some new music to my library recently, but the app told me that my library is maxed out and I would have to remove some music before I add new music. That's fin...

Regular

Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue I tried to add some new music to my library recently, but the app told me that my library is maxed ...

eltoch

Composer

588 Views

5 replies

0 likes

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  • 5 replies
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I use the non-windows store version of Spotify for Windows, and am experiencing playback issues.

PlanPremiumCountryUnited StatesDeviceCustom built desktopOperating SystemWindows 10 My Question or IssueSo I use the Windows version of Spotify that can be downloaded from the Spotify website, not the Windows Store app. Lately, I've been experiencing...

Visitor

Plan Premium Country United States Device Custom built desktop Operating System Windows 10   My Question or Issue So I use the Windows version of Spotify that can be downloaded from th...

395 Views

0 replies

3 likes

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"Can't play the current song" every evening!

PlanPremiumCountryIsraelDevicedell xps 13Operating SystemWindows 10,etc. My Question or IssueI've started to get the "Can't play the current song" error message every evening - around 21:30 every day the music just stops. I turn to my screen and sees...

Music Fan

Plan Premium Country Israel Device dell xps 13 Operating System Windows 10,etc.   My Question or Issue I've started to get the "Can't play the current song" error message every ev...

Sebasty

Community Legend

627 Views

3 replies

0 likes

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Play on other devices annoyances

Picture this scenario; I am listening to spotify on my laptop headphones at work, I then fire up Spotify on my phone in order to leave the office for lunch and have some tunes on the go. Spotify then dutifully starts playing the last track at full bl...

Regular

Picture this scenario; I am listening to spotify on my laptop headphones at work, I then fire up Spotify on my phone in order to leave the office for lunch and have some tunes on the go. Spotify then...

eltoch

Composer

447 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Volume knob control changes erratically

PlanPremiumCountryUnited KingdomDevicePCOperating SystemWindows 10 My Question or IssueWhen I click and drag the volume control dial on Spotify the knob moves erratically on Windows 10. This seems like a fun feature but it does undermine my trust in ...

Casual Listener

Plan Premium Country United Kingdom Device PC Operating System Windows 10   My Question or Issue When I click and drag the volume control dial on Spotify the knob moves erratically on ...

witek902

Casual Listener

806 Views

2 replies

1 likes

slider
volume
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Strange interaction with Spotify and my DAC

I'm using the most recent version (1.1.15.448) of the Spotify app for Win 10 which I downloaded directly from Spotify. It plays correctly when using the Realtek sound drivers for my on-board audio. I just purchased a DAC (an RME ADI-2 DAC) which conn...

Casual Listener

I'm using the most recent version (1.1.15.448) of the Spotify app for Win 10 which I downloaded directly from Spotify. It plays correctly when using the Realtek sound drivers for my on-board audio. ...

arianevans

Gig Goer

6340 Views

8 replies

8 likes

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  • 8 replies
  • 8 likes

Solved!! Spotify can't play this right now. If you have the file on your computer, you can import it.

PlanPremiumCountryUnited StatesDeviceThinkpad P50Operating SystemWindows 10 Pro Hey Spotify, I've noticed this issue for about the last week. I've downloaded all of my songs so that I can listen to them offline, but every time I try to play an offlin...

Casual Listener

Plan Premium Country United States Device Thinkpad P50 Operating System Windows 10 Pro   Hey Spotify,   I've noticed this issue for about the last week. I've downloaded all of my...

derrickk

Casual Listener

3266 Views

1 replies

0 likes

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  • 1 replies
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Previously listened to music adding itself to playlists

Plan Premium (Just upgraded to Family not 4 hours ago)Country: USA DeviceGoogle Pixel 3a, PC, Google Pixel 1Operating SystemAndroid 9, Windows 7 My Question or IssueHowdy!This has been going on the last week or so, not for very long. I'll be listenin...

Casual Listener

Plan  Premium (Just upgraded to Family not 4 hours ago) Country: USA   Device Google Pixel 3a, PC, Google Pixel 1 Operating System Android 9, Windows 7   My Question or I...

OperatorPapa

Casual Listener

596 Views

2 replies

1 likes

  • 596 Views
  • 2 replies
  • 1 likes