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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54908 Views
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  • Windows
  • 54908 Views
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Música se detiene después de 6 segundos

DevicePCOperating SystemWindows 10 My Question or Issue¡hola!He tenido un pequeño gran problema con la aplicación escritorio de Spotify, es simple: Cuando empiezo a reproducir música, ésta se detiene pasando los primeros 6 segundos.Pasados los 6 segu...

  • Newbie
  • Device PC Operating System Windows 10   My Question or Issue ¡hola! He tenido un pequeño gran problema con la aplicación escritorio de Spotify, es simple: Cuando empiezo a reproducir músi...
  • 2036 Views
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  • 2036 Views
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Superuser Contribution "Can't play the current song"

PlanFreeCountryUnited StatesDeviceAcer Nitro 5 laptop w/ Windows 10Operating SystemWindows 10 My Question or IssueWhen I try playing any song from my playlist, after a few seconds it stops and says "can't play the current song" or just stops abruptly...

  • Regular
  • Plan Free Country United States Device Acer Nitro 5 laptop w/ Windows 10 Operating System Windows 10   My Question or Issue When I try playing any song from my playlist, after a few se...
  • codrcope
  • Newbie
  • 603 Views
  • 7 replies
  • 2 likes
  • 603 Views
  • 7 replies
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After a Search, can only scroll through about 80 songs

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueStarting a few weeks ago, after I do a Search on my desktop PC, for a generic word (e.g. "army" or "castles"), I can't scroll beyond 80 or so songs. I get the "processing" whe...

  • Regular
  • Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue Starting a few weeks ago, after I do a Search on my desktop PC, for a generic word (e.g. "army" or ...
  • Sebasty
  • Spotify Star
  • 173 Views
  • 1 replies
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  • 173 Views
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Superuser Contribution Error code 12

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 7 My Question or IssueI have so fedup of having this error code 12. I have unistalled Spotify, did a CCleaner, removed old files, have enough space on the computer to install Spotify, deleted an...

  • Regular
  •   Plan Premium Country Canada Device PC Operating System Windows 7   My Question or Issue I have so fedup of having this error code 12. I have unistalled Spotify, did a CCleaner,...
  • Sebasty
  • Spotify Star
  • 3873 Views
  • 6 replies
  • 0 likes
  • 3873 Views
  • 6 replies
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Solved!! I bought Premium on the 1st of June, the receipt is from 31th of May

PlanPremiumCountryFinlandDevicePCOperating SystemWindows 10 My Question or IssueWhy wrong date in the receipt when I bought Premium at 00:33, 1st of June in Finland?Now it says my Premium (3 months for 9,99) will take another payment 31th of August w...

  • Casual Listener
  • Plan Premium Country Finland Device PC Operating System Windows 10   My Question or Issue Why wrong date in the receipt when I bought Premium at 00:33, 1st of June in Finland? Now it ...
  • OneByBoo
  • Community Legend
  • 696 Views
  • 1 replies
  • 0 likes
  • date
    paypal
    Premium
    time zone
  • 696 Views
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Tired of necessity to restart HTTP settings every day

PlanPremiumCountrySlovakiaDevice Operating SystemWindows My Question or IssueI am tired of the necessity to every day morning restarting Spotify 2 times. When I come to comupter in Windows, simply no music is played. I've elaborated that change the a...

  • Casual Listener
  • Plan Premium Country Slovakia Device   Operating System Windows   My Question or Issue I am tired of the necessity to every day morning restarting Spotify 2 times. When I come to ...
  • OneByBoo
  • Community Legend
  • 424 Views
  • 3 replies
  • 0 likes
  • 424 Views
  • 3 replies
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Not able to play some songs

PlanPremiumCountryINDIADeviceLAPTOPOperating SystemWindows 10 My Question or IssueI am not able to play some songs in windowsand those songs are not showing in android app

  • Regular
  • Plan Premium Country INDIA Device LAPTOP Operating System Windows 10   My Question or Issue I am not able to play some songs in windows and those songs are not showing in android app
  • Manas77
  • Regular
  • 674 Views
  • 7 replies
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  • 674 Views
  • 7 replies
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384kHz 32bit samplerate makes Spotify skip songs

PlanPremiumCountryDenmarkDeviceSources: iPhone Xs, Macbook Pro 2018, Windows 10 DesktopDACs: Chord Mojo, Schiit Bifrost, Schiit Modi 3, Fiio Q1 mark 2Operating System(iOS 12.1.1, OSX, Windows 10) My Question or IssueWhenever I play Spotify with any D...

  • Casual Listener
  • Plan Premium Country Denmark Device Sources: iPhone Xs, Macbook Pro 2018, Windows 10 Desktop DACs: Chord Mojo, Schiit Bifrost, Schiit Modi 3, Fiio Q1 mark 2 Operating System (iOS 12.1.1, OSX,...
  • okandemirbaykal
  • Casual Listener
  • 4330 Views
  • 3 replies
  • 7 likes
  • 4330 Views
  • 3 replies
  • 7 likes

Spotify doesn't play any song

I can't listening to music with the desktop app, whenever I play a song on the app it stops at 5 seconds or something like that and it won't continue (This doesn't happen when I use the Spotify Web Player from Google Chrome). I have good connection a...

  • Newbie
  • I can't listening to music with the desktop app, whenever I play a song on the app it stops at 5 seconds or something like that and it won't continue (This doesn't happen when I use the Spotify Web P...
  • OneByBoo
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

How often does the discover tab in windows reset.

My Question or IssueHow often does the discover tab on pc reset meaning the recommendations for you tab and playlists

  • Newbie
  •       My Question or Issue How often does the discover tab on pc reset meaning the recommendations for you tab and playlists    
  • OneByBoo
  • Community Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
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Solved!! collaborative playlist public?

hello I have a playlist but i notice since it is collaborative it is not public. There is a way to make it public but still a friend of mine is able to add songs? Would be really helpfull if you can make it clear.thank you in advance.

  • Roadie
  • hello I have a playlist but i notice since it is collaborative it is not public. There is a way to make it public but still a friend of mine is able to add songs? Would be really helpfull if you can ...
  • Bittencourt
  • Spotify Star
  • 2182 Views
  • 1 replies
  • 0 likes
  • 2182 Views
  • 1 replies
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Confusing delimitations

Operating SystemI'm using the Spotify's Windows Desktop Version. Not sure if my issue only applies to this version. My Question or IssueFirst of all, I don't know if this is the right place to post this, maybe someone has a better idea? Nevertheless,...

  • Newbie
  • Operating System I'm using the Spotify's Windows Desktop Version. Not sure if my issue only applies to this version.    My Question or Issue First of all, I don't know if this is the ri...
  • Jᴀᴄᴋ
  • Roadie
  • 297 Views
  • 1 replies
  • 0 likes
  • confused
    Desktop Windows
  • 297 Views
  • 1 replies
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Desktop and mobile not talking to each other

PlanPremiumCountryUK DeviceiPhone X/PCOperating SystemiOS 12.2/Windows 10 My Question or Issueso im having some issues with communication between my PC and phone. Both logged in to the same account, have logged out and restarted both devices. So when...

  • Casual Listener
  • Plan Premium Country UK   Device iPhone X/PC Operating System iOS 12.2/Windows 10   My Question or Issue so im having some issues with communication between my PC and phone. Both...
  • MagicHat
  • Casual Listener
  • 581 Views
  • 4 replies
  • 0 likes
  • 581 Views
  • 4 replies
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Skipping tracks continuously

Plan: Family as well as freeCountry: BEDevices: (Samsung Galaxy 9 and Windows)Operating System: (Android and Windows 10) My Question or IssueSince today songs keep skipping every second on my Windows 10 laptop. 1) Uninstalled Spotify, deleted AppData...

  • Newbie
  • Plan: Family as well as free Country: BE Devices: (Samsung Galaxy 9 and Windows) Operating System: (Android and Windows 10)   My Question or Issue Since today songs keep skipping every s...
  • A_Musicophile
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
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Getting google assistant to play an album

Does anybody know if there's a way to get google assistant to recognise that you're looking for an album rather than a song with the same name? So, random example, the album 'Bad' by Michael Jackson - asking for it just gets you the song rather than ...

  • Newbie
  •   Does anybody know if there's a way to get google assistant to recognise that you're looking for an album rather than a song with the same name?    So, random example, the album 'B...
  • 139 Views
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  • 1 likes
  • 139 Views
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does spotify send emails re password reset

PlanFree/Premium/premiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Music Fan
  • Plan Free/Premium/premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Billy-J
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
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Maximized window restores incorrectly after being closed to tray

When set to close to tray, if Spotify is maximized and is closed to the tray and is then restored from the tray, the window restores maximized, but not correctly aligned with the top of the screen.

  • Casual Listener
  • When set to close to tray, if Spotify is maximized and is closed to the tray and is then restored from the tray, the window restores maximized, but not correctly aligned with the top of the screen.
  • bnlcaholik
  • Casual Listener
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
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Superuser Contribution Spotify Automatically Adds Every Song I Hear to the Current Playlist

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueI created a large playlist consisting of 300-400 songs. Every time I play this playlist on shuffle, the song I listen to somehow gets re-added to the playlist. It d...

  • Newbie
  • Plan Premium Country United States Device PC Operating System Windows 10     My Question or Issue I created a large playlist consisting of 300-400 songs. Every time I play this ...
  • czsrba_ta-8dt
  • Casual Listener
  • 1653 Views
  • 3 replies
  • 3 likes
  • bug
    Playlist
    repeat
    shuffle
  • 1653 Views
  • 3 replies
  • 3 likes

Superuser Contribution Desktop app wont sync with mobile

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello guys, I have a problem, recently I changed my cellphone to a new one and I logged in wi...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello g...
  • Jemi
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes