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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Solved!! Certain songs/albums won't play

PlanFreeCountry PortugalDevicePCOperating SystemWindows 10 This started happening about 1-2 weeks ago, where specific songs won't play, seemingly all from the same album. The albums I can and can't play seem to change from restart to restart too. Whe...

  • Casual Listener
  • Plan Free Country  Portugal Device PC Operating System Windows 10   This started happening about 1-2 weeks ago, where specific songs won't play, seemingly all from the same album. ...
  • Jagger425
  • Casual Listener
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Player when phone is locked

Hello, Yesterday when I first locked the phone and looked at the player it had some great colors that were most likely the colors of the album of the song that was playing.Unfortunately, shortly after I installed an update (EMUI 9.0.0.160, the phone ...

  • Newbie
  • Hello,   Yesterday when I first locked the phone and looked at the player it had some great colors that were most likely the colors of the album of the song that was playing. Unfortunately, s...
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Solved!! Songs won't start playing

Premium User - Greece Dell LaptopWindows 7 I'm unable to play certain songs on my laptop app, even though they normally play when using my android app. Changing devices from android to windows will also stop the tracks playing and changing from windo...

  • Casual Listener
  •   Premium User - Greece   Dell Laptop Windows 7   I'm unable to play certain songs on my laptop app, even though they normally play when using my android app. Changing ...
  • KMOX4
  • Roadie
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Spotify freezes on laptop for 5-10 seconds

PlanPremiumCountrySpainDeviceACER Aspire 10 months oldOperating SystemWindows 10 My Question or Issue It freezes unannaounced stopping music. I have to wait or refresh. It happens on both ACER laptops I own. On 2 separate WiFis. One is a business Wif...

  • Regular
  •   Plan Premium Country Spain Device ACER Aspire 10 months old Operating System Windows 10   My Question or Issue  It freezes unannaounced stopping music. I have to wait or r...
  • Sebasty
  • Spotify Star
  • 226 Views
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Solved!! Screen tearing?

PremiumCountry United StatesDeviceDesktop ComputerOperating SystemWindows 10 Pro My Question or Issue Spotify is having issues with displaying the tab as a whole and ends up showing parts of the screen in places where my mouse resides.

  • Newbie
  • Premium Country  United States Device Desktop Computer Operating System Windows 10 Pro   My Question or Issue  Spotify is having issues with displaying the tab as a whole and ...
  • Sebasty
  • Spotify Star
  • 432 Views
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Spotify still wont play some songs.

My Question or IssueAlthough my windows pc updated. The thing is still not sloved. As such i gotta keep reinstalling spotify when it does it. Also i get a disconnecting sound when i start windows.

  • Roadie
  •   My Question or Issue Although my windows pc updated. The thing is still not sloved. As such i gotta keep reinstalling spotify when it does it. Also i get a disconnecting sound when i start w...
  • KMOX4
  • Roadie
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  • 346 Views
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mre2020

Cudos! Just checked in early February 2019 and love LOVE Love the new lime highlight for adding songs to (and they're position within) playlists.

  • Newbie
  • Cudos! Just checked in early February 2019 and love LOVE Love the new lime highlight for adding songs to (and they're position within) playlists.
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  • Desktop
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Problemas con la reproduccion en pc Windows

El reproductor cambia rápidamente de cancion, no puedo escuchar ninguna cancion en mi PC porque se reproducen rápidamente sin posibilidad de dejar una canción fija. Esto pasa solamente en mi PC en mi celular va bien. Ya intente todo cerrar sesión, in...

  • Newbie
  • El reproductor cambia rápidamente de cancion, no puedo escuchar ninguna cancion en mi PC porque se reproducen rápidamente sin posibilidad de dejar una canción fija. Esto pasa solamente en mi PC en mi...
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Spotify wont play songs that arent saved in favorite songs

FreeCountry ColombiaDeviceHG desktop computerOperating SystemWindows 10 My Question or Issue Well i am here just to say that spotify has been annoying me refusing to play songs that arent on my favorite songs list, yes i've tried reinstalling, clean ...

  • Newbie
  •   Free Country  Colombia Device HG desktop computer Operating System Windows 10   My Question or Issue  Well i am here just to say that spotify has been annoying me refu...
  • Sebasty
  • Spotify Star
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Bluetooth Play/Pause controls don't work unless desktop overlay is enabled

PlanPremiumCountryUSA DeviceEvery Win10 desktop and laptop I useOperating SystemWin10 My Question or Issue Version 1.0.99.250, Windows 10 For months now Spotify will not respond to Play/Pause controls from my bluetooth headset (Anker SoundBud Slims) ...

  • Casual Listener
  • Plan Premium Country USA  Device Every Win10 desktop and laptop I use Operating System Win10   My Question or Issue   Version 1.0.99.250, Windows 10   For months now ...
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Synchronization problems between Android and Win 10 App

PlanPremiumCountry GermanyDevice(Samsung Galaxy Note 8, Windows PC)Operating System(Android Oreo, Windows 10) My Question or Issue I often noticed that the Spotify Windows 10 app doesn't synchronize with my Android app. For example, I have "I beg you...

  • Regular
  • Plan Premium Country  Germany Device (Samsung Galaxy Note 8, Windows PC) Operating System (Android Oreo, Windows 10)   My Question or Issue   I often noticed that the S...
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Spotify is not download my playlist.

PlanPremiumCountry IsraelDevice(Samsung Galaxy 8, )Operating System(Android 8.0, Windows 7 PC) My Question or Issue well. I created new playlist and when I clicked download its stuck ib "downloading 0%"after few minutes its stopping.. and the weirdes...

  • Casual Listener
  •   Plan Premium Country  Israel Device (Samsung Galaxy 8, ) Operating System (Android 8.0, Windows 7 PC)   My Question or Issue  well. I created new playlist and when I ...
  • Sebasty
  • Spotify Star
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[All Platforms] Bring Back The Endless Artist/Album/Song Radios

Plan: Premium FamilyCountry: ATDevice: ALLOperating System: ALLa few weeks ago the artist/album/song radios changed to playlistsand they STOP AT THE ENDwhat the he!! spotify?can't even start a radio from a "radio playlist"this is like the main featur...

  • Music Fan
  • Plan: Premium Family Country: AT Device: ALL Operating System: ALL a few weeks ago the artist/album/song radios changed to playlists and they STOP AT THE END what the he!! spotify? 😠 can't...
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Feel good friday not updating

PlanPremiumCountry UKDeviceWindows 10 / Android - Samsung S8 (Oreo) My Question or Issue My Feel good Friday playlist is stuck since 13-12-18. I have unfollowed it, re followed it, unfollowed and restarted... Out of ideas.

  • Newbie
  • Plan Premium Country  UK Device Windows 10 / Android - Samsung S8 (Oreo)  My Question or Issue  My Feel good Friday playlist is stuck since 13-12-18. I have unfollowed it, re fo...
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New update interface

What's up with the new Windows desktop app interface? Scrolling through playlists or albums is slower than ever, as the songs take 2-3 seconds to show up as you scroll up or down. Also, the new "sticky" menu at the top isn't fluid enough, it looks ve...

  • Not applicable
  • What's up with the new Windows desktop app interface?   Scrolling through playlists or albums is slower than ever, as the songs take 2-3 seconds to show up as you scroll up or down. ...
  • Billy-J
  • Spotify Star
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Song to Song skip

My Question or IssueWhen I change the Track, Spotify skips up to the half of the next Song on one specific Spotifiy Playlist.

  • Newbie
  •     My Question or Issue When I change the Track, Spotify skips up to the half of the next Song on one specific Spotifiy Playlist.
  • Loxer
  • Spotify Star
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Solved!! Spotfiy won't let me play available songs that I could've played before.

Before Spotify would let me play any song I want as long it was available. Now there are songs at random that for some reason won't let me play them. At first I thought it was songs that weren't saved to my songs. While that is somewhat the case, the...

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  • Not applicable
  • Before Spotify would let me play any song I want as long it was available. Now there are songs at random that for some reason won't let me play them. At first I thought it was songs that weren't save...
  • TheMaxynator
  • Newbie
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Can't view downloaded playlists

PlanPremiumOperating SystemWindows 10 My Question or IssueI have playlists downloaded but I can't load them because the playlists' creator deleted his account. How can I view/play these songs, the playlists are still there but when I click on them no...

  • Casual Listener
  • Plan Premium Operating System Windows 10   My Question or Issue I have playlists downloaded but I can't load them because the playlists' creator deleted his account. How can...
  • Idgit
  • Casual Listener
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Solved!!Superuser Contribution Don't have the option to download albums on desktop

I have Premium and can download albums using my iPhone but I dont see the download option on desktop. My only option is to SAVE. I updated my version to the most recent, Reinstalled it and it still isn't giving me a download option. Plan$9.99 Premium...

  • Casual Listener
  •   I have Premium and can download albums using my iPhone but I dont see the download option on desktop. My only option is to SAVE. I updated my version to the most recent,  Reinstalled it...
  • AadityakiranS
  • Gig Goer
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  • 11746 Views
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Solved!! Spotify Desktop Won't Play Any Songs That Aren't In My Library

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueWhenever I try to play a song on Spotify that isn't already saved in My Library or one of my playlists, the song will not play, with the bottom bar not even showing the infor...

  • Regular
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Whenever I try to play a song on Spotify that isn't already saved in My Library or one of my playl...
  • Vintagetsotsi
  • Casual Listener
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  • 1685 Views
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