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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1573 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145167 Views

83 replies

27 likes

  • 145167 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129920 Views

294 replies

22 likes

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  • 294 replies
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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10964 Views

1 replies

6 likes

  • 10964 Views
  • 1 replies
  • 6 likes

Recently played not changing

Plan PremiumCountryUKDeviceSurface book 2Operating SystemWindows 10 My Question or IssueOn both the windows store app and installing seperately my recently played is not changing and hasnt changed for a while, I have reinstalled both versions without...

Casual Listener

Plan  Premium Country UK Device Surface book 2 Operating System Windows 10   My Question or Issue On both the windows store app and installing seperately my recently played is not...

morgan2001b

Casual Listener

615 Views

1 replies

0 likes

Windows 10
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Shitty release radar

Does anyone else experience releases in the realease radar playlist that are very unrelevant? I keep seeing releases from artists that I don't even like or listen and music that doesn't match with the music that I actually listen. I am disliking arti...

Casual Listener

Does anyone else experience releases in the realease radar playlist that are very unrelevant? I keep seeing releases from artists that I don't even like or listen and music that doesn't match with th...

544 Views

0 replies

1 likes

Release Radar
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  • 1 likes

Can't change icon

I've never had a problem with this before but now I can't change my icon. I'm not really liking my icon and I'd like to change it however when I hover over my icon nothing comes up, I've tried uninstalling and reinstalling but nothing has worked yet ...

Newbie

I've never had a problem with this before but now I can't change my icon. I'm not really liking my icon and I'd like to change it however when I hover over my icon nothing comes up, I've tried uninst...

eltoch

Composer

830 Views

1 replies

1 likes

  • 830 Views
  • 1 replies
  • 1 likes

BandCamp Downloads not syncing to phone

PlanPremiumCountryUSDeviceWindows 10 LaptopOperating SystemWindows 10 My Question or IssueBandCamp downloads will not sync to phone

Newbie

Plan Premium Country US Device Windows 10 Laptop Operating System Windows 10   My Question or Issue BandCamp downloads will not sync to phone

795 Views

0 replies

0 likes

  • 795 Views
  • 0 replies
  • 0 likes

New releases not updating

PlanFree/PremiumCountryNew ZealandDevice(PC)Operating System(Windows 10) My Question or IssueUnder the main Browse page there is a tab for New Releases.Up until a few weeks ago the new release albums etc were updated.This has now stopped updating.Tri...

Visitor

Plan Free/Premium Country New Zealand Device (PC) Operating System (Windows 10)   My Question or Issue Under the main Browse page there is a tab for New Releases. Up until a few weeks...

kudepi

Music Fan

1434 Views

4 replies

8 likes

  • 1434 Views
  • 4 replies
  • 8 likes

Solved!! Some songs don't work.

Hey, my Spotify does not allow me to play some songs. If it was the problem with only one song it would be alright but it's the whole album except for like 2 or 3 songs. Others work properly.

Casual Listener

Hey, my Spotify does not allow me to play some songs. If it was the problem with only one song it would be alright but it's the whole album except for like 2 or 3 songs. Others work properly. 

Jacob

Community Legend

2715 Views

2 replies

0 likes

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Windows 10 Touchpad gestures not supported anymore

PlanFreeCountryUSADeviceHP LaptopOperating SystemWindows 10 My Question or IssueI've been using the windows 10 touchpad gestures (for play/pause and skip and go back). Somewhat recently I noticed that these gestures stopped working for the spotify wi...

Casual Listener

  Plan Free Country USA Device HP Laptop Operating System Windows 10   My Question or Issue I've been using the windows 10 touchpad gestures (for play/pause and skip and go back)...

1177 Views

0 replies

1 likes

  • 1177 Views
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  • 1 likes

Local Files Showing Gray On PC

Today when I got home I noticed 2 songs were grayed out from local files. Both of them being from albums, not singles. All the other songs in the album weren't grayed out. They are also both from diffrent albums. So they appeared grayed out but when ...

Newbie

Today when I got home I noticed 2 songs were grayed out from local files. Both of them being from albums, not singles. All the other songs in the album weren't grayed out. They are also both from dif...

eltoch

Composer

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Stand alone player skipping

PlanPremiumCountryUSADevice(PC)Operating System(Windows 10) My Question or IssueEvery song skips like a scratched cd or vinyl. Brand new pc and install of spotify player. How can I fix this?

Newbie

Plan Premium Country USA Device (PC) Operating System (Windows 10)   My Question or Issue Every song skips like a scratched cd or vinyl.  Brand new pc and install of spotify playe...

632 Views

0 replies

0 likes

player
scratched cd
scratched vinyl
skipping
skips
  • 632 Views
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Poor sound quality

Premium familyUSAHP PCWin 101.1.16.522.g55a4b852 (Microsoft Store version) In the past three days the sound quality has gotten odd. Most of the mix is okay except the lead. Lead being either the vocals or an instrumental lead. It sounds like a very b...

Gig Goer

Premium family USA HP PC Win 10 1.1.16.522.g55a4b852 (Microsoft Store version)   In the past three days the sound quality has gotten odd. Most of the mix is okay except the lead. Lead bein...

gslayman

Gig Goer

2273 Views

2 replies

1 likes

Sound Quality
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Solved!! Implemented artist page feature not working

PlanPremiumCountryGermanyOperating SystemWindows 10Spotify Version1.1.16.522.g55a4b852My Question or IssueHi,a month ago (2019-09-03) spotify implemented a new feature mentioned in these ideas here & here.Selecting an artist you are following takes y...

Visitor

Plan Premium Country Germany Operating System Windows 10 Spotify Version 1.1.16.522.g55a4b852 My Question or Issue Hi, a month ago (2019-09-03) spotify implemented a new feature mentioned i...

user-removed

Not applicable

1923 Views

2 replies

0 likes

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Title sorting is ignored

PlanPremiumCountryRomaniaDevicePC DesktopOperating SystemWindows 10 My Question or IssueI was listening to music in the default Liked Songs playlist and my songs were sorted in ascending order by title. So the natural flow would be that if I listen t...

Visitor

Plan Premium Country Romania Device PC Desktop Operating System Windows 10   My Question or Issue I was listening to music in the default Liked Songs playlist and my songs were sorted ...

468 Views

0 replies

0 likes

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Superuser Contribution CTRL-A only selects 100 songs

Plan- PremiumCountry- United States DeviceDell XPS 15 9560Operating SystemWindows 10 My Question or IssueI am attempting to copy all of the songs from my "Liked Songs" into a public playlist so that I can share my songs with friends and family. Howev...

Visitor

Plan - Premium Country - United States   Device Dell XPS 15 9560 Operating System Windows 10   My Question or Issue I am attempting to copy all of the songs from my "Liked Songs"...

Novy

Moderator

3164 Views

6 replies

13 likes

  • 3164 Views
  • 6 replies
  • 13 likes

Superuser Contribution Unable to upload profile picture

I am using the Spotify desktop app and I am unable to upload a picture for my profile. Spotify says there is a "change" button that appears on my avatar when I click on my account on the top right, however that button does not appear on mine. It just...

Visitor

I am using the Spotify desktop app and I am unable to upload a picture for my profile. Spotify says there is a "change" button that appears on my avatar when I click on my account on the top right, h...

Peter

Spotify Legend

1241 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Local File MP3s upload and are playable but cannot be added to playlist and have no options

PlanPremiumCountryUSADeviceCustom Built Desktop (Intel I7 processor)Operating SystemWindows 10 My Question or IssueI downloaded some songs I bought from an artist on Bandcamp because they (the songs) were not on Spotify. I downloaded them as mp3's an...

Newbie

Plan Premium Country USA Device Custom Built Desktop (Intel I7 processor) Operating System Windows 10   My Question or Issue I downloaded some songs I bought from an artist on Bandcamp...

1008 Views

0 replies

1 likes

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Solved!! Spotidy community will not recognise the URI code even though it is valid

PlanPremiumCountryUK My Question or IssueI am trying to post a playlist onto the playlist exchange and I had succesfully inserted the spotify URI into the place where I need to, yet spotify doesn't acknowledge it. Any help?I have attached a screensho...

Regular

Plan Premium Country UK   My Question or Issue I am trying to post a playlist onto the playlist exchange and I had succesfully inserted the spotify URI into the place where I need to, yet ...

osornios

Spotify Star

2562 Views

2 replies

0 likes

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There is no option for me to change my profle picture on my desktop app.

There is no option given to change my profle picture when I bring my mouse over to my prolfe picture and right clicking also doesnt do anything either, I've uninstalled and reinstalled Spotfity multipule times yet there is serouly no "change" button ...

Visitor

There is no option given to change my profle picture when I bring my mouse over to my prolfe picture and right clicking also doesnt do anything either, I've uninstalled and reinstalled Spotfity multi...

OviiiOne

Community Legend

1315 Views

1 replies

0 likes

  • 1315 Views
  • 1 replies
  • 0 likes

Unavailable song in liked songs

Hi, In my liked songs playlist I have a song which has become unavailable, so whenever I start to play my liked songs playlist, it will come up with an error that "Spotify can't play this right now. If you have the file on your computer you can impor...

Visitor

Hi,   In my liked songs playlist I have a song which has become unavailable, so whenever I start to play my liked songs playlist, it will come up with an error that "Spotify can't play this ri...

Emilia_8

Community Legend

1946 Views

3 replies

2 likes

  • 1946 Views
  • 3 replies
  • 2 likes

Spotify for windows wakes pc from sleep

PlanFree/PremiumCountryUnited StatesPlatformPCOperating SystemWindows 10 My Question or IssueMy pc routinely wakes itself from sleep when I put it to sleep with Spotify opened, and I used the last wake command to check and found a Spotify wake timer ...

Casual Listener

Plan Free/Premium Country United States Platform PC Operating System Windows 10   My Question or Issue My pc routinely wakes itself from sleep when I put it to sleep with Spotify opene...

Bbran

Casual Listener

1551 Views

2 replies

3 likes

  • 1551 Views
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Superuser Contribution Unliking a song from an album no longer removes that specific one

Was this feature removed?I love TOOL's new album, but the interludes are pretty lackluster, in my opinion. If this was, say, a year ago, I would be able to just unsave them, why remove a perfectly functional asset?

Casual Listener

Was this feature removed? I love TOOL's new album, but the interludes are pretty lackluster, in my opinion. If this was, say, a year ago, I would be able to just unsave them, why remove a perfectly ...

Katerina

Spotify Legend

2825 Views

5 replies

2 likes

  • 2825 Views
  • 5 replies
  • 2 likes