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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134305 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134305 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50930 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50930 Views
  • 0 replies
  • 32 likes

Lost "My Stations'

PlanFree CountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueAll of the Stations that I created have all disappeared - over time the 'stations' were modified with songs I enjoyed - now they are all gone! Can I get them back?

  • Visitor
  • Plan Free  Country USA Device Desktop Operating System Windows 10    My Question or Issue All of the Stations that I created have all disappeared - over time the 'stations' w...
  • Nico
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Ads won't play, causing me to shut down the app

I'm using Spotify Free, and when it comes time for an ad to play, instead it just goes silent for several minutes. Usually I have to close the app and reopen to be able to listen to music. Has anyone else experienced this? I'm using the app on Window...

  • Newbie
  • I'm using Spotify Free, and when it comes time for an ad to play, instead it just goes silent for several minutes.  Usually I have to close the app and reopen to be able to listen to music.&nbsp...
  • Nico
  • Community Legend
  • 861 Views
  • 1 replies
  • 0 likes
  • 861 Views
  • 1 replies
  • 0 likes

Question about use of media keys with spotify.

PlanFreeCountry USDeviceDesktopOperating SystemWindows 10 My Question or IssueSo, i know theres other posts similar to this, but i couldnt find any that could answer my questions. Anyways i was just wondering if the volume media keys could be used to...

  • Newbie
  • Plan Free Country  US Device Desktop Operating System Windows 10   My Question or Issue So, i know theres other posts similar to this, but i couldnt find any that could answer my ...
  • Nico
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Spotify stops playing after two tunes

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueSpotify suddenly stops playing after two tunes.

  • Newbie
  • Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue Spotify suddenly stops playing after two tunes.
  • Nico
  • Community Legend
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Browsing by saved album with new filtering

So i used to browse my Albums section to find specific album containing all my liked songs for this album. Now, if i understand correctly, album section will only contain explicitly saved albums and this album entry will point to an ENTIRE album, inc...

  • Regular
  • So i used to browse my Albums section to find specific album containing all my liked songs for this album. Now, if i understand correctly, album section will only contain explicitly saved albums and ...
  • Peter
  • Spotify Legend
  • 370 Views
  • 5 replies
  • 3 likes
  • 370 Views
  • 5 replies
  • 3 likes

Avira reports that Spotify has this virus: HEUR/AGEN.1036052

PlanPremiumCountryMexicoDeviceDesktop Operating SystemWindows 10 My Question or IssueI started my computer today and Avira reported that it found HEUR/AGEN.1036052 virus at Spotify.exe. I haven't downloaded any software or made any changes to Spotify...

  • Casual Listener
  • Plan Premium Country Mexico Device Desktop  Operating System Windows 10   My Question or Issue I started my computer today and Avira reported that it found HEUR/AGEN.1036052 ...
  • Nico
  • Community Legend
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tracks wont load

PlanPremiumCountryFinland Operating SystemWindows 7 I'm trying to create some playlists but I keep encoutering the same problem/issue again and again. First I write name of the artist in the search bar and when the results come in I select all the tr...

  • Visitor
  • Plan Premium Country Finland   Operating System Windows 7     I'm trying to create some playlists but I keep encoutering the same problem/issue again and again.   First...
  • Peter
  • Spotify Legend
  • 250 Views
  • 3 replies
  • 0 likes
  • 250 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Playlists' thumnail show too big

PlanPremiumCountryVietnamDeviceVaio T13Operating SystemWindows 8.1 My Question or IssueAll my playlists' thumnail show too big when I set full screen. How to set thumnail photo smaller anh show more playlist

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  • Casual Listener
  • Plan Premium Country Vietnam Device Vaio T13 Operating System Windows 8.1   My Question or Issue All my playlists' thumnail show too big when I set full screen. How to set thumnail pho...
  • Peter
  • Spotify Legend
  • 940 Views
  • 3 replies
  • 0 likes
  • 940 Views
  • 3 replies
  • 0 likes

Solved!! Removing ad blocker

PlanFree/PremiumCountry BelgiumDeviceLaptopOperating SystemWindows 10 My Question or Issue Hello music lovers, I use my spotify account on many machines, one of which is the dekstop of a bar owner I know. He used to have an add blocker installed on i...

  • Regular
  • Plan Free/Premium Country  Belgium Device Laptop Operating System Windows 10   My Question or Issue  Hello music lovers,    I use my spotify account on many machi...
  • Bittencourt
  • Spotify Star
  • 10351 Views
  • 12 replies
  • 0 likes
  • 10351 Views
  • 12 replies
  • 0 likes

Update of Spotify...is downgrade

Operating SystemAndroid & W10 Issue:Since the last "updates of Spotify" things have changed a lot. Cool graphics, playlists, cool way of seeing the album animated picture (on phone)...but the customisation, the personalization of everyone owns music ...

  • Casual Listener
  • Operating System Android & W10   Issue: Since the last "updates of Spotify" things have changed a lot. Cool graphics, playlists, cool way of seeing the album animated picture (on phone) ...
  • Mare92
  • Casual Listener
  • 1276 Views
  • 2 replies
  • 10 likes
  • Artist
    Artist Playlist
    followed playlists
    songs
  • 1276 Views
  • 2 replies
  • 10 likes

Solved!! No Songs Appearing

Some songs weren't playing so I reinstalled Spotify. Ever since then, no songs will show up. I check playlists by Spotify, look up songs, check daily mix, etc. and I can't find anything. It says nothing is here. I have reinstalled it multiple times, ...

  • Casual Listener
  • Some songs weren't playing so I reinstalled Spotify. Ever since then, no songs will show up. I check playlists by Spotify, look up songs, check daily mix, etc. and I can't find anything. It says noth...
  • ItsEmpire
  • Casual Listener
  • 4937 Views
  • 6 replies
  • 3 likes
  • 4937 Views
  • 6 replies
  • 3 likes

Spotify not playing music after being on Pause for a long time, Spotify not responding after closing

PlanPremiumCountry FinlandDevicePCOperating SystemWindows 7 64-bit My Question or Issue It has been a month or two since I started having issues with the Spotify desktop application and the most annoying one is Spotify not playing music after being o...

  • Newbie
  • Plan Premium Country  Finland Device PC Operating System Windows 7 64-bit   My Question or Issue  It has been a month or two since I started having issues with the Spotify de...
  • Smlpaj456
  • Casual Listener
  • 2885 Views
  • 4 replies
  • 9 likes
  • 2885 Views
  • 4 replies
  • 9 likes

Solved!! Spotify wont play

PlanPremium CountryDenmark DeviceLenovo Operating SystemWindows 10 My Question or IssueHello.I am having trouble with spotify on my computer. Since yesterday i havent been able to play any songs. I restarted my computer without any luck. Afterwards i...

  • Visitor
  • Plan Premium   Country Denmark   Device Lenovo   Operating System Windows 10   My Question or Issue Hello. I am having trouble with spotify on my computer. Since yes...
  • Mantisentil
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Autoplay not working

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueI updated my Spotify to the most recent version and the autoplay option is now back. I have it enabled, but it still will not work. I have already done a clean rein...

  • Regular
  • Plan Premium Country United States Device PC Operating System Windows 10   My Question or Issue I updated my Spotify to the most recent version and the autoplay option is now back. I h...
  • moozzy
  • Regular
  • 3076 Views
  • 4 replies
  • 1 likes
  • 3076 Views
  • 4 replies
  • 1 likes

Can't listen to local files

My Question or IssueI used to be able to listen to local files, but after I accidentally un-downloaded them when I was trying to get new local files to download on my desktop, I no longer am able to. The playlist on my desktop says the songs are down...

  • Newbie
  • My Question or Issue I used to be able to listen to local files, but after I accidentally un-downloaded them when I was trying to get new local files to download on my desktop, I no longer am a...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Discover Weekly Dislike Button

PlanFree DevicePCOperating SystemWindows 10 My Question or IssueAccording to this https://community.spotify.com/t5/Implemented-Ideas/Discover-Weekly-Like-amp-Dislike-Buttons/idi-p/1176378/page/37#comments there is supposed to be a dislike button, yet...

  • Newbie
  • Plan Free   Device PC Operating System Windows 10   My Question or Issue According to this https://community.spotify.com/t5/Implemented-Ideas/Discover-Weekly-Like-amp-Dislike-...
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

Radio tab only shows recommended stations

PlanStudent PremiumCountryAustraliaDevicePCOperating SystemWindows 10My Question or IssueMy radio tab is only showing recommended stations when I click into it and nothing else. Am I not able to browse different stations in the radio tab? I swear you...

  • Visitor
  • Plan Student Premium Country Australia Device PC Operating System Windows 10 My Question or Issue My radio tab is only showing recommended stations when I click into it and nothing else. Am ...
  • 175 Views
  • 0 replies
  • 1 likes
  • 175 Views
  • 0 replies
  • 1 likes

How to disable local storage

Ok, here's my scenario. My wife is a Spotify user with her own PC/Android devices. She also uses my machine on occasion (maybe once or twice a month) and has installed Spotify on my machine with my blessing. Unfortunately, I discovered that it's down...

  • Regular
  • Ok, here's my scenario.  My wife is a Spotify user with her own PC/Android devices.  She also uses my machine on occasion (maybe once or twice a month) and has installed Spotify on my machi...
  • SolidSnark
  • Regular
  • 10670 Views
  • 5 replies
  • 12 likes
  • 10670 Views
  • 5 replies
  • 12 likes

Solved!! Music won't play on my PC. Not on web or on the app.

PlanPremiumCountryBelgiumDeviceDesktop PCOperating SystemWindows 10 My Question or IssueSo my problem is when i try to play music trough my app or web browser and try to click play the bar won't move and the image of the song isnt showing up. Even my...

  • Casual Listener
  • Plan Premium Country Belgium Device Desktop PC Operating System Windows 10   My Question or Issue So my problem is when i try to play music trough my app or web browser and try to ...
  • someradno
  • Casual Listener
  • 5573 Views
  • 13 replies
  • 2 likes
  • 5573 Views
  • 13 replies
  • 2 likes

Music Skipping Automaticly

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueAfter about 38-42 seconds into a song it will skip to the next one and keep doing that. It's like the money I pay for premuim is going down the drain!

  • Newbie
  • Plan Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue After about 38-42 seconds into a song it will skip to the next one and keep doing that. It's ...
  • OneByBoo
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

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