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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Solved!! Several problems with Spotify

PlanFreeCountry ItalyOperating SystemWindows 10 My Question or IssueHi there. My spotify does not work as it should. Initially it worked fine but I could not play only the tracks of new album, so I tried to reinstall it and after that it did not work...

  • Casual Listener
  • Plan Free Country  Italy Operating System Windows 10   My Question or Issue Hi there. My spotify does not work as it should. Initially it worked fine but I could not play only the t...
  • Mantisentil
  • Community Legend
  • 514 Views
  • 3 replies
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  • 514 Views
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spotify is completely broken

PlanFreeCountry Czech republic Operating SystemWindows 7 Ultimate 64 bit My Question or Issue I cannot play anything, still not fixed after multiple reinstalls and resets.

  • Casual Listener
  •   Plan Free Country  Czech republic  Operating System Windows 7 Ultimate 64 bit   My Question or Issue  I cannot play anything, still not fixed after multiple reinst...
  • Loxer
  • Spotify Star
  • 230 Views
  • 1 replies
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  • 230 Views
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After new installation: cant hear songs, no songs in playlist!!! please help

PlanFree/PremiumCountry GermanyDevicePCOperating SystemWin 7 My Question or Issue I cant hear any song, my playlists are empty on my 2. PC. After 5 reinstallations the same problem. I hope anyone can help me.

  • Regular
  • Plan Free/Premium Country  Germany Device PC Operating System Win 7   My Question or Issue  I cant hear any song, my playlists are empty on my 2. PC. After 5 reinstallations ...
  • Keviniceman
  • Regular
  • 235 Views
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  • 235 Views
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Recently added date is gone

PlanFreeCountrySweden DevicePC DesktopOperating SystemWindows My Question or Issue With the new Spotify update on PC recently added date is gone, when i added a song with earlier versions it said "added one day ago" so i could sort after that. attach...

  • Regular
  • Plan Free Country Sweden   Device PC Desktop Operating System Windows   My Question or Issue   With the new Spotify update on PC recently added date is gone, when i added a...
  • Sebasty
  • Spotify Star
  • 1204 Views
  • 11 replies
  • 0 likes
  • 1204 Views
  • 11 replies
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Solved!! Can't play any song and every playlist is empty

PlanPremiumCountryGermanyDeviceComputerOperating SystemWindows My Question or IssueHello,As I said above, I can only play songs which are already on my computer. Also every playlist, not only made by me, is completely empty for me. I tried using Spot...

  • Casual Listener
  • Plan Premium Country Germany Device Computer Operating System Windows   My Question or Issue Hello, As I said above, I can only play songs which are already on my computer. Also every...
  • Mantisentil
  • Community Legend
  • 4143 Views
  • 4 replies
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  • 4143 Views
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All saved songs are gone

PlanFreeCountry USADeviceDesktop ComputerOperating SystemWindows 10 My Question or Issue I was having an issue with followed friends' music history not showing up in the side-bar, so I was doing trouble-shooting things like uninstall/reinstall, and u...

  • Casual Listener
  • Plan Free Country  USA Device Desktop Computer Operating System Windows 10   My Question or Issue  I was having an issue with followed friends' music history not showing up i...
  • nukeysenpai
  • Casual Listener
  • 253 Views
  • 2 replies
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  • saved songs gone
  • 253 Views
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Solved!! No Form of Spotify is working on my pc

PlanPremiumCountryUK Operating SystemWindows 10 My Question or IssueSpotify is not working on my pc at all I have uninstalled and re-installed twice already and it is currently uninstalled. However, the web player is not working either. I have no Ide...

  • Casual Listener
  •   Plan Premium Country UK    Operating System Windows 10   My Question or Issue Spotify is not working on my pc at all I have uninstalled and re-installed twice already...
  • l-srd0r_j6i7
  • Casual Listener
  • 741 Views
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  • 741 Views
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Sorting in Search Results

PlanUnlimited.Country USADevice(PC Computer)Operating System Windows 10 My Question or Issue Why is the sort (by title/artist/album/time, etc.) within searches no longer working? Also, what about filtering results...? It worked yesterday - then a new...

  • Casual Listener
  • Plan Unlimited. Country  USA Device (PC Computer) Operating System  Windows 10   My Question or Issue   Why is the sort (by title/artist/album/time, etc.) within search...
  • Maixxi
  • Regular
  • 285 Views
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Solved!! My playlists on my phone is now more up to date that the one on my two pc's.

PlanPremiumCountryNorwayDevicePCOperating SystemWindows 10 My Question or Issue my playlist only has a couple of songs in it after i reinstalled spotify on my computer! Somehow i only have a couple of songs on my other computer as well even though i ...

  • Casual Listener
  • Plan Premium Country Norway Device PC Operating System Windows 10   My Question or Issue  my playlist only has a couple of songs in it after i reinstalled spotify on my computer! ...
  • RICARDO1231
  • Newbie
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  • Playlists
    Troubleshooting
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[Windows] Universal App for Windows 10 (UWP)

Hello i have problem with my spotify Yesterday i was listening music and suddenly when i restarted my PC for a reason my songs doesn't appear in Favorite songs neither they were playing.It happens only on my PC app when im in my IOS App on Iphone 6 i...

  • Newbie
  • Hello i have problem with my spotify  Yesterday i was listening music and suddenly when i restarted my PC for a reason my songs doesn't appear in Favorite songs neither they were playing.It hap...
  • A_Musicophile
  • Community Legend
  • 1183 Views
  • 1 replies
  • 1 likes
  • 1183 Views
  • 1 replies
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spotify lag

PremiumCountry CanadaDeviceDesktopOperating Systemwindows 7 My Question or Issuei dont know why but my spotify is looping every random 3 seconds of any song Plan

  • Casual Listener
  •   Premium Country  Canada Device Desktop Operating System windows 7   My Question or Issue i dont know why but my spotify is looping every random   3 seconds of any...
  • OneByBoo
  • Community Legend
  • 518 Views
  • 4 replies
  • 0 likes
  • 518 Views
  • 4 replies
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Spotify song list on the PC fails to update when new favourite songs are added via the Spotify Web P

When I fave a song on the Spotify Web Player it doesn't update my favorite songs list of Spotify on PC.

  • Newbie
  • When I fave a song on the Spotify Web Player it doesn't update my favorite songs list of Spotify on PC.
  • user-removed
  • Not applicable
  • 539 Views
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  • 539 Views
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  • 1 likes

"Favorite Songs" disappeared

Hello, All of my "Favorite songs" playlist disappeared, along with the possibility of "loving" specific songs in Spotify, after an update.Is there a way to recover those features? Now I can only "add" songs but it's not as intuitive as before. PlanPr...

  • Regular
  • Hello,   All of my "Favorite songs" playlist disappeared, along with the possibility of "loving" specific songs in Spotify, after an update. Is there a way to recover those features? Now I ca...
  • raphaelhuleux
  • Regular
  • 380 Views
  • 7 replies
  • 0 likes
  • 380 Views
  • 7 replies
  • 0 likes

Spotify still uses bandwidth after Offline Mode is turned on

Plan Premium Country Norway Device Desktop Operating System Windows 10 My IssueMy internet is really bad, so while watching video tutorials with music in the background I didn't want Spotify to use up any bandwidth. So I switched on Offline Mode to o...

  • Music Fan
  • Plan Premium Country Norway Device Desktop Operating System Windows 10   My Issue My internet is really bad, so while watching video tutorials with music in...
  • 161 Views
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  • 161 Views
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Some songs do not work on PC but works on Phone

PlanPremiumCountryNorwayDeviceiPhone XSOperating SystemWindows 10 My Question or IssueI can not play some songs on my PC but works fine on my Phone (my friend have the same problem) Example On PC:I see the new Album an artist posted and I press play ...

  • Regular
  • Plan Premium Country Norway Device iPhone XS Operating System Windows 10   My Question or Issue I can not play some songs on my PC but works fine on my Phone (my friend have the same p...
  • KrisSs
  • Regular
  • 2808 Views
  • 20 replies
  • 9 likes
  • 2808 Views
  • 20 replies
  • 9 likes

Can no longer play music on Windows 10 :(

I get 2 different errors when I try to play a song. Mostly I get "Spotify canot play this right now. If you have the file on your computer you can import it." but sometimes it jumps from song to song to song too fast for them to begin playing (not ev...

  • Casual Listener
  • I get 2 different errors when I try to play a song. Mostly I get "Spotify canot play this right now. If you have the file on your computer you can import it." but sometimes it jumps from song to song...
  • Mantisentil
  • Community Legend
  • 876 Views
  • 3 replies
  • 0 likes
  • 876 Views
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Spotify GUI stuttering

PlanPremiumCountryFinlandDevicePCOperating SystemWindows 10 Pro, version 1809NVIDIA Display driver version: 419.17Spotify client version: 1.1.0.237.g378f6f25 My Question or Issue The Spotify client window, when moved, stutters and moves in a blocky f...

  • Casual Listener
  • Plan Premium Country Finland Device PC Operating System Windows 10 Pro, version 1809 NVIDIA Display driver version: 419.17 Spotify client version: 1.1.0.237.g378f6f25   My Questi...
  • 214 Views
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  • 1 likes
  • 214 Views
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spotify no me reproduce algunas canciones en windows (NaN)

tengo cuenta premium, en la aplicacion del telefono no tengo ningun problema, en la pc hay canciones que no se reproducen, les doy play a es como si no existieran en la lista de reproduccion aparaece el simbolo "NaN" en la parte del tiempo de duracio...

  • Newbie
  • tengo cuenta premium, en la aplicacion del telefono no tengo ningun problema, en la pc hay canciones que no se reproducen, les doy play a es como si no existieran en la lista de reproduccion aparaece...
  • Mantisentil
  • Community Legend
  • 3436 Views
  • 1 replies
  • 1 likes
  • 3436 Views
  • 1 replies
  • 1 likes

Lost all my song

Hey so i star my computer opened spotify and all my song and song in my playlist are gone but i can see the playlist name etc. On my phone i have all my song and everything works fine.I tried uninstallig spotify and reinstalling it and it didnt work....

  • Casual Listener
  • Hey so i star my computer opened spotify and all my song and song in my playlist are gone but i can see the playlist name etc. On my phone i have all my song and everything works fine. I tried unins...
  • Mantisentil
  • Community Legend
  • 198 Views
  • 3 replies
  • 1 likes
  • 198 Views
  • 3 replies
  • 1 likes

Can't play particular song.

Country DenmarkDeviceSpotify apps across all platforms. PC/Mobile etc. My Question or Issue I haven't been able to play "Vicetone - Walk Thru Fire" for the last couple of months. It displays the error message "Spotify can't play this right now. If yo...

  • Newbie
  • Country  Denmark Device Spotify apps across all platforms. PC/Mobile etc.     My Question or Issue  I haven't been able to play "Vicetone - Walk Thru Fire" for the last cou...
  • OneByBoo
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes