Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
Newbie
84117 Views
40 replies
68 likes
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
Moderator
797933 Views
505 replies
64 likes
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Visitor
24454 Views
26 replies
7 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
I'm on premium and I have been since I created this account. I had this issue previously on my Windows 7 PC, and it seems to still be an issue on my Windows 10 PC. No matter what I do, I cannot get a certain mp3 file to show up in Local Files. It's t...
I'm on premium and I have been since I created this account. I had this issue previously on my Windows 7 PC, and it seems to still be an issue on my Windows 10 PC. No matter what I do,...
407 Views
0 replies
0 likes
PlanPremiumCountryNew ZealandDeviceSamsung Galaxy 9, Microsoft Surface Book 2Operating SystemAndriod Pie, Windows 10 My Question or IssueWhen browsing artists that you follow that you also have liked songs from, some artists show a list of songs, inc...
Plan Premium Country New Zealand Device Samsung Galaxy 9, Microsoft Surface Book 2 Operating System Andriod Pie, Windows 10 My Question or Issue When browsing artists that you ...
356 Views
0 replies
0 likes
PlanFreeCountryGermanyDevicePCOperating SystemWindows 10 1809 My Question or Issue We have two spotify users in our household (separate accounts). A few days we notified the desktop app does not play any songs anymore. I've tried a few things:use the...
Plan Free Country Germany Device PC Operating System Windows 10 1809 My Question or Issue We have two spotify users in our household (separate accounts). A few days we notifi...
Casual Listener
429 Views
1 replies
0 likes
PlanFreeCountryAustraliaDeviceHuaweiOperating SystemAndroid My Question or IssueI have came back after a few years of using other services and I've found that my discover weekly is not updating and is still stuck on the playlist from 2 years ago. I a...
Plan Free Country Australia Device Huawei Operating System Android My Question or Issue I have came back after a few years of using other services and I've found that my discover wee...
Community Legend
707 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceAllOperating SystemAll My Question or IssueIt would be great to have the option to organise your podcasts in one giant list with them sorted as "most recently updated" so you have the most recently released podcast fr...
Plan Premium Country Australia Device All Operating System All My Question or Issue It would be great to have the option to organise your podcasts in one giant list with them sorted ...
Roadie
492 Views
1 replies
0 likes
PlanPremiumCountryCanadaDevicePC, Laptop, SmartphoneOperating SystemWindows 8 For some reason after I made playlists with local files and download them on my PC, everything works. But after I downloaded the playlists on my Laptop which operates on Wi...
Plan Premium Country Canada Device PC, Laptop, Smartphone Operating System Windows 8 For some reason after I made playlists with local files and download them on my PC, everythi...
888 Views
0 replies
1 likes
PlanPremiumCountryUSADeviceDell Inspiron 5558Operating SystemWindows 10 My Question or IssueSome songs I try to play don't seem to play and this has been happening for months now. I've reinstalled from spotify.com and from the Windows Store to no ava...
Plan Premium Country USA Device Dell Inspiron 5558 Operating System Windows 10 My Question or Issue Some songs I try to play don't seem to play and this has been happening for months...
Visitor
874 Views
2 replies
1 likes
When a song is playing, you can click on the album art to immediately navigate to the song and playlist where you're listening to it from.I've noticed that this often takes me to a different song in the same playlist, and highlighting it instead.Atta...
When a song is playing, you can click on the album art to immediately navigate to the song and playlist where you're listening to it from. I've noticed that this often takes me to a different song i...
329 Views
0 replies
0 likes
PlanPremiumCountryAustraliaDevicePCOperating SystemWindows 10 My Question or IssueAllow the ability to mark a podcast episode played from the desktop like you have on mobile devices.
Plan Premium Country Australia Device PC Operating System Windows 10 My Question or Issue Allow the ability to mark a podcast episode played from the desktop like you have on mobile ...
Casual Listener
864 Views
1 replies
15 likes
Hello! I can't start my spotify, when I run the program it just says "app won't start" . I tried to reinstall the program but for some reason I need to start the app before I delete it. Please help!
Hello! I can't start my spotify, when I run the program it just says "app won't start" . I tried to reinstall the program but for some reason I need to start the app before I delete it. &nb...
Spotify Star
403 Views
1 replies
0 likes
Operating SystemWindows 10 My Question or IssueGo to any artist with a lot of releases (Moby is a really good example). Go to their about page and scroll to the bottom of it (has to be the very bottom). Then press the sidebutton on your mouse to go b...
Operating System Windows 10 My Question or Issue Go to any artist with a lot of releases (Moby is a really good example). Go to their about page and scroll to the bottom of it (has to be t...
427 Views
0 replies
0 likes
PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueI'm new to Spotify, coming from Google Play Music. There, I could dislike a track, something I'd like to do here too. I'm using the windows desktop app to start track/playlist radios b...
Plan Premium Device PC Operating System Windows 10 My Question or Issue I'm new to Spotify, coming from Google Play Music. There, I could dislike a track, something I'd like to do here...
Casual Listener
1802 Views
4 replies
2 likes
PlanFreeCountryItalyDevice/OSWindows 10 My Question or IssueIn many of my playlists many songs are slowly turning grey and unplayable ("Spotify can't play this right now..."), this is happening since 2-3 days ago, I am not sure. I have already tried ...
Plan Free Country Italy Device/OS Windows 10 My Question or Issue In many of my playlists many songs are slowly turning grey and unplayable ("Spotify can't play this right now...")...
Newbie
7970 Views
9 replies
0 likes
PlanPremiumCountryUSADeviceSamsung S6 Active and PCOperating SystemWindows 10My Question or IssueSo I have about 915 songs that I've liked. How come I find my songs playing in the same loop, even though I have it set to shuffle with repeat off? There...
Plan Premium Country USA Device Samsung S6 Active and PC Operating System Windows 10 My Question or Issue So I have about 915 songs that I've liked. How come I find my songs pl...
Casual Listener
1005 Views
1 replies
3 likes
My Issue: Sort By Date - Sort by Date stopped working for personal playlistsThe calendar icon is no longer 'clickable' resulting in the up/down arrow for sorting. Sort by Title/Artist/Album still work.... ... but not sort by DATE. Any thoughts? (Fami...
My Issue: Sort By Date - Sort by Date stopped working for personal playlists The calendar icon is no longer 'clickable' resulting in the up/down arrow for sorting. Sort by Title/Artist/Al...
Casual Listener
629 Views
1 replies
0 likes
When viewing the "About" tab on an Artist's page, if you press the "Go Back" button twice, the presses the "Go forward" button to return to the previous screen, you will be presented with a blank screen and will take an usually large amount of time t...
When viewing the "About" tab on an Artist's page, if you press the "Go Back" button twice, the presses the "Go forward" button to return to the previous screen, you will be presented with a blank scr...
383 Views
0 replies
0 likes
PlanPremiumCountry U.S.AOperating SystemWindows 10 My Question or Issue When I play League, I love to listen to music. However, recently when I have tried to play spotify even in offline mode when I'm in game, I first get heavy fps lag, then soon aft...
Plan Premium Country U.S.A Operating System Windows 10 My Question or Issue When I play League, I love to listen to music. However, recently when I have tried to play spoti...
Not applicable
7411 Views
2 replies
2 likes
PlanFree/PremiumCountrySouth AfricaDevice(Lenovo Laptop)Operating System(Windows 10) My Question or IssueThe Spotify app freezes 95% of the time you open it, theres no way around it except by using the Webplayer The Windows App is pathetic My PC has ...
Plan Free/Premium Country South Africa Device (Lenovo Laptop) Operating System (Windows 10) My Question or Issue The Spotify app freezes 95% of the time you open it, theres no way ar...
402 Views
0 replies
0 likes
My Question or IssueBrowser takes about 2-4 seconds to load all my saved songs and playlist while the app (which is supposed to be faster) takes about 3-4 minutes to just load the menu screen! Songs and playlists more 9-10 minutes to load. This happe...
My Question or Issue Browser takes about 2-4 seconds to load all my saved songs and playlist while the app (which is supposed to be faster) takes about 3-4 minutes to just load the menu screen! Song...
Roadie
749 Views
1 replies
0 likes
1. I want to be able to hide "Featured Podcasts" at the bottom of the Podcasts page since I'm really not interested in them. 2. I want the mobile app to NOT show "you might also like" for every single episode. I know what I like and don't really need...
1. I want to be able to hide "Featured Podcasts" at the bottom of the Podcasts page since I'm really not interested in them. 2. I want the mobile app to NOT show "you might also like" for ev...
Roadie
1636 Views
1 replies
4 likes
