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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1438 Views

0 replies

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144732 Views

83 replies

27 likes

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  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129501 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10907 Views

1 replies

6 likes

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  • 6 likes

Superuser Contribution The Selected song will be played after the ads

Plan FreeCountry Canada Device PC running Windows 10(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Windows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Ok I am running Windows 10 (64 bit) and when I have Spotify...

Casual Listener

Plan Free Country Canada   Device PC running Windows 10 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10 (iOS 10, Android Oreo, Windows 10,etc.) ...

Peter

Spotify Legend

5495 Views

11 replies

12 likes

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  • 12 likes

changing cover on collaborative playlist

PlanPremiumCountryPuerto Rico DeviceDell Inspiron 11Operating SystemWindows 10 My Question or IssueIs it possible to change the cover of my friend’s collaborative playlist?

Newbie

Plan Premium Country Puerto Rico  Device Dell Inspiron 11 Operating System Windows 10   My Question or Issue Is it possible to change the cover of my friend’s collaborative playli...

2266 Views

0 replies

1 likes

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Superuser Contribution Saved Songs Becoming Obsolete Versions of the Same Song

I have a collection of saved songs, like everyone does on Spotify. Every day, I log on to Spotify and start listening, and each day may main playlist queues some songs to download. Each day, a few new songs undergo this problem. The saved song I have...

Newbie

I have a collection of saved songs, like everyone does on Spotify. Every day, I log on to Spotify and start listening, and each day may main playlist queues some songs to download. Each day, a few ne...

mlidbo

Roadie

2718 Views

8 replies

7 likes

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  • 8 replies
  • 7 likes

Can't add songs to playlists

PlanFreeCountryUnited statesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used to be able to add songs to any playlist I made, now it seems I can't do that anymo...

Casual Listener

Plan Free Country United states Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I used t...

Orangeluigi

Casual Listener

3076 Views

6 replies

5 likes

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  • 5 likes

Strange behavior after turning screen on

PlanPremiumCountryPolandDeviceASUS ZenBook UX410UA (Intel i7-7500U, 16Gb RAM, 256Gb SSD)Operating SystemWindows 10 Home, Version 10.0.17763.503Spotify1.1.6.113.gb388fe17 (Windows Store version) My Question or IssueHello, I have some problem with the ...

Newbie

Plan Premium Country Poland Device ASUS ZenBook UX410UA (Intel i7-7500U, 16Gb RAM, 256Gb SSD) Operating System Windows 10 Home, Version 10.0.17763.503 Spotify 1.1.6.113.gb388fe17 (Windows St...

606 Views

0 replies

0 likes

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Spotify stops playing when playing games

PlanPremiumCountryGreeceDeviceDesktop ComputerOperating SystemWindows 7 My Question or IssueMy issue is that suddenly 2 days ago spotify decided to stop playing a few seconds after i hit play when i play a game.Example: I start the game, open spotify...

Regular

Plan Premium Country Greece Device Desktop Computer Operating System Windows 7   My Question or Issue My issue is that suddenly 2 days ago spotify decided to stop playing a few sec...

deykamol

Newbie

14463 Views

2 replies

2 likes

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Superuser Contribution Search my playlists by name or artists

How can I search one of my playlists without having to scroll down and read them all?The search results should offer an option "in my playlists" when you search a song or artists, to avoid creating the same playlist everytime you search an artits Pla...

Newbie

How  can I search one of my playlists without having to scroll down and read them all? The search results should offer an option "in my playlists" when you search a song or artists, to avoid ...

Peter

Spotify Legend

275 Views

1 replies

2 likes

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Superuser Contribution The Spotify Application is Not Responding

PlanFree/PremiumCountryBelgiumOperating SystemWindows 10 My Question or IssueEvery time I try to open the app on my laptop, the following message pops up: "The Spotify Application is Not Responding". I first ignored it, hoping it would fix itself aft...

Newbie

Plan Free/Premium Country Belgium Operating System Windows 10   My Question or Issue Every time I try to open the app on my laptop, the following message pops up: "The Spotify Applicatio...

Peter

Spotify Legend

366 Views

1 replies

0 likes

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Superuser Contribution Error code 12

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 7 My Question or IssueI have so fedup of having this error code 12. I have unistalled Spotify, did a CCleaner, removed old files, have enough space on the computer to install Spotify, deleted an...

Regular

  Plan Premium Country Canada Device PC Operating System Windows 7   My Question or Issue I have so fedup of having this error code 12. I have unistalled Spotify, did a CCleaner,...

Sebasty

Community Legend

5492 Views

6 replies

0 likes

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Cant play grayed out songs?

PlanPremiumCountry DevicePCOperating SystemWindows 10 My Question or IssueJust wondering if there was a reason I cant play a grayed out song

Newbie

Plan Premium Country   Device PC Operating System Windows 10   My Question or Issue Just wondering if there was a reason I cant play a grayed out song

Brunelicia

Community Legend

706 Views

1 replies

0 likes

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Superuser Contribution CAN'T PLAY THE CURRENT SONG

PlanFreeCountrySlovenia- but VPN (Poland)DevicePC- windows 10Operating SystemWindows 10 home My Question or IssueI'm getting this issue: can't play the current song. I try all i found in forum, like turning off hardware aceleration, or cleaning cache...

Regular

Plan Free Country Slovenia- but VPN (Poland) Device PC- windows 10 Operating System Windows 10 home   My Question or Issue I'm getting this issue: can't play the current song. I try al...

lukahrovat

Regular

1749 Views

9 replies

1 likes

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Missing Albums

There's like no where to open this thread about missing albums.I know that sometimes Spotify removes albums for stuff like permissions , licenses**bleep** like that , but why does 2Pac Resurrection Explicit is missing?There is the clean version , the...

Newbie

There's like no where to open this thread about missing albums. I know that sometimes Spotify removes albums for stuff like permissions , licenses**bleep** like that , but why does 2Pac Resurrection...

248 Views

0 replies

0 likes

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Devices

PlanPremiumCountryHungaryDevice(HP EliteBook)Operating System(Windows 7) My Question or IssueI'm listening to music on my laptop, and I've seen another device join on my Spotify account. I don't know how, but he/she can listen to music on my account ...

Newbie

  Plan Premium Country Hungary Device (HP EliteBook) Operating System (Windows 7)   My Question or Issue I'm listening to music on my laptop, and I've seen another device join on...

OneByBoo

Roadie

302 Views

1 replies

0 likes

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Superuser Contribution Laptop loses power, suddenly turns off. Spotify?

My laptop lost power twice in the last few weeks. Just tuned off (not shut down, just powered down). Both times i was listening to spotify windows 10 app on bluetooth headset. Do you think there is a connection? PlanPremiumCountryHUN DeviceAsus Lapto...

Newbie

My laptop lost power twice in the last few weeks. Just tuned off (not shut down, just powered down). Both times i was listening to spotify windows 10 app on bluetooth headset. Do you think there is a...

Peter

Spotify Legend

298 Views

1 replies

0 likes

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Spotify Radio channel is just a cripled playlist

Just wanted to ask about how is "Radio" list called radio ?When it is just a normal playlist with crippled scrolling functionality!!!Anythime i visit radio - there is just the same list ...and it starts playing from the top as well..Can you make it t...

Regular

Just wanted to ask about how is "Radio" list called radio ? When it is just a normal playlist with crippled scrolling functionality!!! Anythime i visit radio - there is just the same list ...and it...

OneByBoo

Roadie

283 Views

1 replies

0 likes

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Superuser Contribution Black bar obscuring web player, occuring on firefox and edge, regardless of extensions

PlanFreeCountryBelgiumOperating SystemWindows 10 My Question or IssueA black bar obscures the bottom part of the web player. This is there when I'm on the homepage, listening to an album,... . It's approximately the size of one song in an album. Disa...

Casual Listener

Plan Free Country Belgium Operating System Windows 10   My Question or Issue A black bar obscures the bottom part of the web player. This is there when I'm on the homepage, listening to ...

Alex

Spotify Legend

4127 Views

17 replies

1 likes

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  • 17 replies
  • 1 likes

Superuser Contribution Spotify on Windows will not play podcasts.

PlanPremiumCountryUnited StatesDeviceDesktop - WindowsOperating SystemWindows 7 My Question or IssueSpotify on my desktop will not play podcasts. I can listen on my iPhone through the app but when I try on my desktop the timer stays at 0:00 and nothi...

Casual Listener

Plan Premium Country United States Device Desktop - Windows Operating System Windows 7   My Question or Issue Spotify on my desktop will not play podcasts. I can listen on my iPhone th...

Peter

Spotify Legend

384 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Windows desktop application very slow to respond

PlanPremiumCountryUSADeviceHP LaptopOperating SystemWindows 10 My Question or IssueThe windows desktop application is very slow almost to the point of being unresponsive. I always have to resort to my web browser which is less efficient than the appl...

Casual Listener

Plan Premium Country USA Device HP Laptop Operating System Windows 10   My Question or Issue The windows desktop application is very slow almost to the point of being unresponsive. I a...

Revontisk

Regular

2249 Views

4 replies

3 likes

  • 2249 Views
  • 4 replies
  • 3 likes

Spotify doesnt stop playing after i pull out earplugs

PlanPremiumCountryDenmarkDeviceHuawei Matebook DOperating SystemWindows 10 My Question or Issue So recently my app has not been pausing my music every time i unplugged my earplugs from the aux in connection on my pc. It started recently and i found o...

Newbie

Plan Premium Country Denmark Device Huawei Matebook D Operating System Windows 10   My Question or Issue   So recently my app has not been pausing my music every time i unplugged...

OneByBoo

Roadie

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Spotify windows desktop always stopped at 6 second

song always stopped at 6 second,1. i have been clearing cache(before i clearing cache, i always stopped at 4 second).2. install, re install done.3. trying spotify from microsoft store and download from official website, done.4. changing cache locatio...

Visitor

song always stopped at 6 second, 1. i have been clearing cache(before i clearing cache, i always stopped at 4 second). 2. install, re install done. 3. trying spotify from microsoft store and downl...

OneByBoo

Roadie

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes