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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1878 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147951 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

133164 Views

294 replies

22 likes

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  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11148 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Discord Listen Along 40-50 Second Delay

PlanPremiumCountryUnited States DevicePC Operating SystemWindows 10 Pro My Question or IssueHey there, I'm running into essentially what is being described on this old thread that was never answered. I'm trying to using the Listen Along feature via D...

Newbie

Plan Premium Country United States  Device PC  Operating System Windows 10 Pro  My Question or Issue Hey there, I'm running into essentially what is being described on this ol...

Kezzers

Casual Listener

4099 Views

2 replies

7 likes

autoplay
Discord
listen along
song delay
  • 4099 Views
  • 2 replies
  • 7 likes

Song Glitching back and forwards.

Recently my Spotify has glitches out.When I go forwards in a song it goes back 20 seconds.Even when I listen to a song it loops between Fx. 2:22 to 2:46.it's very annoying.

Newbie

Recently my Spotify has glitches out. When I go forwards in a song it goes back 20 seconds. Even when I listen to a song it loops between Fx. 2:22 to 2:46. it's very annoying.  

ErikBjørningstd

Casual Listener

1194 Views

2 replies

0 likes

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remove songs from library

PlanPremiumCountryUSADeviceNote 9Operating SystemWindows 10 My Question or IssueJust recently, I have been unable to remove songs from my library. I select "remove song from library" or I would hit the "x" near song. Doesn't work. All it does is put ...

Casual Listener

Plan Premium Country USA Device Note 9 Operating System Windows 10   My Question or Issue Just recently, I have been unable to remove songs from my library.  I select "remove song...

662 Views

0 replies

0 likes

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Modern Slavery Ad plays then Spotify stops working

PlanFree/PremiumCountry UK Device Google, Laptop (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Windows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify works, but as soon as the Modern Slavery advert comes o...

Casual Listener

Plan Free/Premium Country UK   Device Google, Laptop  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10 (iOS 10, Android Oreo, Windows 10,etc.) &n...

f_wxo-4ci8nz

Casual Listener

683 Views

2 replies

0 likes

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  • 2 replies
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So **bleep** confused

PlanFree but planning to go PremiumCountryCanada DeviceIPhone 7 plus and LaptopOperating SystemIOS 12 and Windows 10 My Question or Issue Alright so i used spotify in the past however i’m deciding to come back to it (with a fresh account) however whe...

Casual Listener

Plan Free but planning to go Premium Country Canada   Device IPhone 7 plus and Laptop Operating System IOS 12 and Windows 10   My Question or Issue   Alright so i used spot...

321 Views

0 replies

0 likes

  • 321 Views
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Cannot Add Songs to Playlist

PlanFree/Premium PremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) PCOperating System(iOS 10, Android Oreo, Windows 10,etc.) Windows 10 My Question or IssueWhen I copy the link to a song (with the intention of adding it to ...

Casual Listener

Plan Free/Premium Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) PC Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows 10   M...

roots_and_roads

Casual Listener

1855 Views

4 replies

0 likes

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  • 4 replies
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Hay canciones que no puedo escuchar en mi pc y en otros dispositivos si

Hay canciones de no importa que artista sea no puedo escucharlas en mi computadora, pero entro desde cualquier otro dispositivo, sea mi celular u otra computadora y puedo escucharlo todo. Ya desinstale spotify como 5 veces y siempre pasa lo mismo Pla...

Newbie

Hay canciones de no importa que artista sea no puedo escucharlas en mi computadora, pero entro desde cualquier otro dispositivo, sea mi celular u otra computadora y puedo escucharlo todo. Ya desinsta...

959 Views

0 replies

0 likes

  • 959 Views
  • 0 replies
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Local files won't sync with songs on the cloud

PlanPremiumCountryBulgariaDeviceSamsung Galaxy S10Operating SystemWindows 10 My Question or IssueI have added my local files with Spotify, but it won't sync them with the ones on the cloud. I know for sure that those albums exist on Spotify, because ...

Newbie

Plan Premium Country Bulgaria Device Samsung Galaxy S10 Operating System Windows 10   My Question or Issue I have added my local files with Spotify, but it won't sync them with the one...

987 Views

0 replies

0 likes

Cover Art
local files
Sync issue
  • 987 Views
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Search Inside Playlist Won't Work

I have Spotify Premium on a Windows 10 laptop. I have many playlists with lots of songs in them and I could search a song inside the playlist by clicking the letters of the name on the keyboard. I thought it was my laptop/app, but then, I tried it on...

Newbie

I have Spotify Premium on a Windows 10 laptop. I have many playlists with lots of songs in them and I could search a song inside the playlist by clicking the letters of the name on the keyboard. I th...

Bugequalfeature

Regular

1171 Views

4 replies

1 likes

  • 1171 Views
  • 4 replies
  • 1 likes

Why Cant I listen to old style radio from Spotify Desktop

I can start "radio" from my phone of an artist and it lets me rate the songs, and plays randomely ( kinda) where as the "artist radio" on the deskop app is just a playlest made by spotify. No rating or removing songs. Why did this change, is there a ...

Casual Listener

I can start "radio" from my phone of an artist and it lets me rate the songs, and plays randomely  ( kinda) where as the "artist radio" on the deskop app is just a playlest made by spotify. No r...

Alias_Uruz

Newbie

768 Views

1 replies

1 likes

  • 768 Views
  • 1 replies
  • 1 likes

Spotify cant play this right now. Windows 7

PlanPremium FamilyCountryUSADeviceWindows 7 My Question or Issue:Whenever I try to play music on my Windows 7 desktop app, I get the error message 'Spotify can't play this right now. If you have the file on your computer you can import it." I have tr...

Newbie

  Plan Premium Family Country USA Device Windows 7    My Question or Issue: Whenever I try to play music on my Windows 7 desktop app, I get the error message 'Spotify can't pl...

Dragson78

Newbie

910 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Windows client not playing any music. Works on all other platforms though.

Hey there.. There's an issue since today with my WindowsClient. It doen't play ANY of my music. No matter if it's my own playlist or an official one. Trying on my browser on the same PC, it starts playing immediately. Same if I start on my Android ph...

Regular

Hey there..   There's an issue since today with my WindowsClient. It doen't play ANY of my music. No matter if it's my own playlist or an official one.    Trying on my browser on t...

drmark69

Newbie

747 Views

1 replies

1 likes

  • 747 Views
  • 1 replies
  • 1 likes

Spotify adding the music I listen to to the playlist I don't want it to.

Alright so, on the Windows desktop app, I created a playlist entitled "Stream" and it's made for, you guessed it, being a background music when I'm streaming games. However, I made another playlist entitled "Stream metal" that's made for, you guessed...

Casual Listener

Alright so, on the Windows desktop app, I created a playlist entitled "Stream" and it's made for, you guessed it, being a background music when I'm streaming games. However, I made another playlist e...

456 Views

0 replies

0 likes

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Spotify works on my phone but not on windows desktop

PlanFreeCountryUSADeviceHPOperating SystemWindow 10 My Question or IssueI got a new computer and spotify was working great. Then all of a sudden it doesn't show me music in my playlists, it doesn't let me add music to a playlist, it won't let me list...

Casual Listener

  Plan Free Country USA Device HP Operating System Window 10   My Question or Issue I got a new computer and spotify was working great. Then all of a sudden it doesn't show me mu...

1298 Views

0 replies

1 likes

Bug Playlist
Desktop
Music not playing
Windows 10
  • 1298 Views
  • 0 replies
  • 1 likes

Black screen when trying to add to playlist

PlanPremiumCountrySoainDeviceACER 2018 laptop on Spotify websiteOperating SystemWindows 10 My Question or Issue When adding to a playlist for the last 24 hours the screen goes black and audio keeps playing. Why?

Music Fan

Plan Premium Country Soain Device ACER 2018 laptop on Spotify website Operating System Windows 10   My Question or Issue   When adding to a playlist for the last 24 hours the scr...

FractionBronson

Music Fan

1794 Views

3 replies

7 likes

  • 1794 Views
  • 3 replies
  • 7 likes

[Your Music] Album view only shows albums where every song has been saved.

Only albums that have been completely saved show up in the albums tab on Your Music, all the other songs are saved and show up on songs and artists, but not in albums. Album view is the easiest way to see all the songs I have saved and I really would...

Newbie

Only albums that have been completely saved show up in the albums tab on Your Music, all the other songs are saved and show up on songs and artists, but not in albums. Album view is the easiest way t...

386 Views

0 replies

0 likes

  • 386 Views
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Superuser Contribution The Selected song will be played after the ads

Plan FreeCountry Canada Device PC running Windows 10(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Windows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Ok I am running Windows 10 (64 bit) and when I have Spotify...

Casual Listener

Plan Free Country Canada   Device PC running Windows 10 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10 (iOS 10, Android Oreo, Windows 10,etc.) ...

Peter

Spotify Legend

5543 Views

11 replies

12 likes

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  • 11 replies
  • 12 likes

changing cover on collaborative playlist

PlanPremiumCountryPuerto Rico DeviceDell Inspiron 11Operating SystemWindows 10 My Question or IssueIs it possible to change the cover of my friend’s collaborative playlist?

Newbie

Plan Premium Country Puerto Rico  Device Dell Inspiron 11 Operating System Windows 10   My Question or Issue Is it possible to change the cover of my friend’s collaborative playli...

2309 Views

0 replies

1 likes

  • 2309 Views
  • 0 replies
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Superuser Contribution Saved Songs Becoming Obsolete Versions of the Same Song

I have a collection of saved songs, like everyone does on Spotify. Every day, I log on to Spotify and start listening, and each day may main playlist queues some songs to download. Each day, a few new songs undergo this problem. The saved song I have...

Newbie

I have a collection of saved songs, like everyone does on Spotify. Every day, I log on to Spotify and start listening, and each day may main playlist queues some songs to download. Each day, a few ne...

mlidbo

Roadie

2731 Views

8 replies

7 likes

  • 2731 Views
  • 8 replies
  • 7 likes

Can't add songs to playlists

PlanFreeCountryUnited statesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used to be able to add songs to any playlist I made, now it seems I can't do that anymo...

Casual Listener

Plan Free Country United states Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I used t...

Orangeluigi

Casual Listener

3087 Views

6 replies

5 likes

  • 3087 Views
  • 6 replies
  • 5 likes