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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1365 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144544 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129336 Views

294 replies

22 likes

  • 129336 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10885 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Spotify automatically plays if no other audio is playing

PlanPremiumCountry Device(Macbook Pro late 2016)Operating System(Windows 10,etc.) My Question or IssueWhenever I stop watching a video with audio from youtube or any other website, Spotify will realize that no audio is playing and will automatically ...

Newbie

Plan Premium Country   Device (Macbook Pro late 2016) Operating System (Windows 10,etc.)   My Question or Issue Whenever I stop watching a video with audio from youtube or any oth...

OneByBoo

Roadie

749 Views

1 replies

0 likes

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Solved!!Superuser Contribution No Songs Appearing

Some songs weren't playing so I reinstalled Spotify. Ever since then, no songs will show up. I check playlists by Spotify, look up songs, check daily mix, etc. and I can't find anything. It says nothing is here. I have reinstalled it multiple times, ...

Casual Listener

Some songs weren't playing so I reinstalled Spotify. Ever since then, no songs will show up. I check playlists by Spotify, look up songs, check daily mix, etc. and I can't find anything. It says noth...

ItsEmpire

Casual Listener

8394 Views

6 replies

3 likes

  • 8394 Views
  • 6 replies
  • 3 likes

No music showing up in playlist

PLAN PremiumCountryUSADevicePCOperating Systemwindows 10 My Question or Issuei reinstalled spotify because when i added a song to my playlist it wasn't showing up but now no songs in any of my favorite playlist are showing up at all but on my phone i...

Visitor

PLAN   Premium Country USA Device PC Operating System windows 10   My Question or Issue i reinstalled spotify because when i added a song to my playlist it wasn't showing up but ...

OneByBoo

Roadie

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Awful bass overwhelming listening Spotify open

PlanFree/PremiumCountry DeviceWorkstationOperating SystemW7 My Question or IssueTerribly basses ovewhelming with Plantronics Brackbeat Pro 2 listening to Spotify web with cord (no BT).Any resolution ?

Casual Listener

Plan Free/Premium Country   Device Workstation Operating System W7   My Question or Issue Terribly basses ovewhelming with Plantronics Brackbeat Pro 2 listening to Spotify web wit...

241 Views

0 replies

0 likes

  • 241 Views
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  • 0 likes

Solved!! Can't play music anymore

Hello everyone, a few days ago I realised having issues with my spotify web player and program on my Windows 10 pc.As you can see I am clicked on the play button of the playlist but there is no music playing and no title of the song is showed. First ...

Visitor

Hello everyone, a few days ago I realised having issues with my spotify web player and program on my Windows 10 pc. As you can see I am clicked on the play button of the playlist but there is no mus...

Mantisentil

Community Legend

807 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Spotify est inutilisable

Bonjour,j'ai un problème avec l'application Spotify Windows. Lorsque je la lance elle démarre normalement mais dès que je veux écouter de la musique un disque gris apparaît comme lorsque qu'il n'y a pas de connexion (or mon wifi fonctionne, ou alors ...

Casual Listener

Bonjour, j'ai un problème avec l'application Spotify Windows. Lorsque je la lance elle démarre normalement mais dès que je veux écouter de la musique un disque gris apparaît comme lorsque qu'il n'y ...

Xenia

Moderator

1364 Views

10 replies

0 likes

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  • 10 replies
  • 0 likes

Local Files do not lock / sync with corresponding Spotify files

I have attempted to post this but was marked as spam. Here is the issue in full detail: https://justpaste.it/2g0r9 Ultimately, the issue is: Synced local files are working fine on my Desktop AND Phone in some cases, but in other cases they are ONLY w...

Roadie

I have attempted to post this but was marked as spam. Here is the issue in full detail:   https://justpaste.it/2g0r9   Ultimately, the issue is:   Synced local files are working ...

Kadejr

Gig Goer

357 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Local Files do not lock / sync with corresponding Spotify files

Not all of my Local Files are syncing / locking to the corresponding Spotify file. I fully understand the process required to add local files, and I've successfully added 1000+ local MP3s to Spotify synced / locked them to the corresponding Spotify f...

Roadie

Not all of my Local Files are syncing / locking to the corresponding Spotify file.   I fully understand the process required to add local files, and I've successfully added 1000+ local MP3s to...

497 Views

0 replies

1 likes

  • 497 Views
  • 0 replies
  • 1 likes

Solved!! Local Files Section Missing in Spotify Desktop

PlanPremiumCountryPortugalDevicePCOperating SystemWindows 10 My Question or IssueLocal Files Section is not showing up in spotify (ver 1.1.1.348.g9064793a).I can't add a local file to playlist anymore.

Casual Listener

Plan Premium Country Portugal Device PC Operating System Windows 10   My Question or Issue Local Files Section is not showing up in spotify (ver 1.1.1.348.g9064793a). I can't add a lo...

Bamboozled25

Casual Listener

4169 Views

3 replies

2 likes

  • 4169 Views
  • 3 replies
  • 2 likes

Radio stations not available/Can't create new ones

My Question or IssueHi, I no longer see suggested radio stations based on recent playlists and I am unable to create a new Radio station. I simply have ten options for artist-based stations. PlanPremiumCountryUKDeviceHP laptopOperating SystemWindows ...

Regular

My Question or Issue Hi, I no longer see suggested radio stations based on recent playlists and I am unable to create a new Radio station. I simply have ten options for artist-based stations.  ...

1234190979

Casual Listener

451 Views

2 replies

3 likes

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  • 2 replies
  • 3 likes

[Windows] Open Spotify automatically after you log into windows (set to Minimised) does not work

VersionLatest Windows Desktop App Operating SystemWindows 10 My Question or IssueIf I open the Desktop Spotify App, and go to my Settings. Then scroll to the botom and choose Advanced Settings, there is an Option under the Startup and Windows Behavio...

Visitor

Version Latest Windows Desktop App   Operating System Windows 10   My Question or Issue If I open the Desktop Spotify App, and go to my Settings. Then scroll to the botom and choose ...

595 Views

0 replies

5 likes

  • 595 Views
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  • 5 likes

Spotify won't launch

Hello. I've been trying to turn Spotify on, and all I got was a black screen with few buttons on top but nothing more, I've got no downloads in the background, and no running apps. I've got Spotify premium. been waiting for 10 minutes, still nothing.

Visitor

Hello. I've been trying to turn Spotify on, and all I got was a black screen with few buttons on top but nothing more, I've got no downloads in the background, and no running apps. I've got Spotify p...

MartinStoichkov

Community Legend

394 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Ads won't play, causing me to shut down the app

I'm using Spotify Free, and when it comes time for an ad to play, instead it just goes silent for several minutes. Usually I have to close the app and reopen to be able to listen to music. Has anyone else experienced this? I'm using the app on Window...

Newbie

I'm using Spotify Free, and when it comes time for an ad to play, instead it just goes silent for several minutes.  Usually I have to close the app and reopen to be able to listen to music.&nbsp...

Lyubka

Moderator

1275 Views

3 replies

0 likes

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  • 3 replies
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Solved!! no songs will play

so certain songs wouldnt play when i pressed on them the album cover in the corner was blank and the songs just wouldt play after looking on here a lot of people said reinstall works so i tried and now no songs will play and all my playlists are empt...

Casual Listener

so certain songs wouldnt play when i pressed on them the album cover in the corner was blank and the songs just wouldt play after looking on here a lot of people said reinstall works so i tried and n...

tylerpoowrie

Casual Listener

1176 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Songs i liked on my phone doesnt apear liked on my pc.

PlanPremiumCountryCzech Republic Device(Sony xperia Z3, PC)Operating System(Android, Windows 10) My Question or IssueHello, i am not sure if it is just songs i liked on my phone or also songs i liked on pc. Today I listened to Daily mix and the song ...

Newbie

Plan Premium Country Czech Republic   Device (Sony xperia Z3, PC) Operating System (Android, Windows 10)   My Question or Issue Hello, i am not sure if it is just songs i liked o...

user-removed

Not applicable

515 Views

2 replies

1 likes

  • 515 Views
  • 2 replies
  • 1 likes

Not Importing Certain Album

PlanPremiumCountryUSA.DeviceDesktopOperating SystemWindows 10 Home Edition My Question or IssueSpotify for my desktop seems to have "forgotten" my local files. I re-uploaded them/re-synced them, and all was fine. But, now, I cannot play one artists a...

Gig Goer

Plan Premium Country USA. Device Desktop Operating System Windows 10 Home Edition   My Question or Issue Spotify for my desktop seems to have "forgotten" my local files. I re-uploaded ...

Kadejr

Gig Goer

445 Views

2 replies

0 likes

  • 445 Views
  • 2 replies
  • 0 likes

Clicking a playing song, sends you to the wrong position in a playlist.

https://i.imgur.com/f5RmoM5.gifPlanFree/PremiumCountryUnited States DeviceDesktopOperating SystemWindows My Question or IssueClicking the currently playing song sends you to the wrong index in the playlist.https://i.imgur.com/f5RmoM5.gifWhat I've tri...

Music Fan

https://i.imgur.com/f5RmoM5.gif Plan Free/Premium Country United States   Device Desktop Operating System Windows   My Question or Issue Clicking the currently playing son...

Meepu

Regular

414 Views

1 replies

1 likes

  • 414 Views
  • 1 replies
  • 1 likes

Solved!! Spotify doesn't play, missing playlists, no device control

The title summerises the experience I have the past week, where out of nowhere I wasn't able to play any music. Then when I tried to do a clean reinstall of Spotify, I see that my playlists are 'completely empty', and I couldn't play any music from m...

Visitor

The title summerises the experience I have the past week, where out of nowhere I wasn't able to play any music. Then when I tried to do a clean reinstall of Spotify, I see that my playlists are 'comp...

Mantisentil

Community Legend

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems in my PC

PlanPremiumCountryMexicoDevicePCOperating System Windows 10 My Question or IssueA few hours ago I tried to play an artist, which was impossible, I thought that uninstalling and reinstalling the problem would be solved, but it turned out worse, all my...

Casual Listener

  Plan Premium Country Mexico Device PC Operating System  Windows 10   My Question or Issue A few hours ago I tried to play an artist, which was impossible, I thought that u...

Mantisentil

Community Legend

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

I though Spotify was a music streaming service

PlanPremiumCountryNot your f businessDeviceWindows 7 My Question or Issue Yo, I though spotify was a music streaming service. Then why the **bleep** does is store so**bleep**. I tried changing the path where spotify saves songs so I dont fill my SSD ...

Gig Goer

Plan Premium Country Not your f business Device Windows 7   My Question or Issue   Yo, I though spotify was a music streaming service. Then why the **bleep** does is store so**blee...

J-P1

Gig Goer

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes