Announcements

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

81270 Views

40 replies

68 likes

  • 81270 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

yfh

Visitor

777395 Views

503 replies

64 likes

  • 777395 Views
  • 503 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

EliJonny

Visitor

18396 Views

19 replies

5 likes

  • 18396 Views
  • 19 replies
  • 5 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2809 Views

0 replies

4 likes

  • 2809 Views
  • 0 replies
  • 4 likes

Saved Songs Not Syncing to Desktop

When saving songs on a different device (mobile or desktop) it does not get saved on my main desktop. I have re-installed spotify on all devices and it still occurs. I am using Windows 10 (17134) and Spotify 1.1.5.153 on my desktop, and Android 9 wit...

Newbie

When saving songs on a different device (mobile or desktop) it does not get saved on my main desktop. I have re-installed spotify on all devices and it still occurs. I am using Windows 10 (17134) and...

496 Views

0 replies

2 likes

  • 496 Views
  • 0 replies
  • 2 likes

Spotify starts playing with 15 mins delay

At work I have a approx a 15 minutes delay when starting to play the first song after Spotify is started. After that everything works fine. PlanPremiumCountryFinland DeviceLenovo Thinkpad P70Operating SystemWindows 10 My Question or Issue

Newbie

At work I have a approx a 15 minutes delay when starting to play the first song after Spotify is started. After that everything works fine.   Plan Premium Country Finland   ...

646 Views

0 replies

0 likes

  • 646 Views
  • 0 replies
  • 0 likes

Search unresponsive when scrolling through song results

When I search on desktop (UK premium user) on a word eg time or angel, the songs results page hangs/is unresponsive on scrolling down through the results. This happens after paging down 7 or 8 times - I know there are more results as I’ve checked on ...

Casual Listener

When I search on desktop (UK premium user) on a word eg time or angel, the songs results page hangs/is unresponsive on scrolling down through the results. This happens after paging down 7 or 8 times ...

JoylessBiscuit

Casual Listener

1053 Views

4 replies

0 likes

search function
search is broken
search unresponsive
  • 1053 Views
  • 4 replies
  • 0 likes

Premium stream only 192 kbps

PlanFree/PremiumCountryUSDeviceDesktop PC Windows 10 My Question or IssueI have a Premium subscription but it is streaming at only 192 kbps. (I've deleted the remainder of the original message). UPDATE: I figured out what was going on at my end. Spot...

Visitor

Plan Free/Premium Country US Device Desktop PC   Windows 10   My Question or Issue I have a Premium subscription but it is streaming at only 192 kbps.  (I've deleted the rema...

819 Views

0 replies

0 likes

  • 819 Views
  • 0 replies
  • 0 likes

Unable to play music reliably

PlanPremiumCountryUSDeviceDesktopOperating System Windows 10 My Question or Issue I have gotten Spotify premium recently and installed Spotify on my PC but i've had nothing but problems with it. I cannot play single songs (can play playlists and whol...

Newbie

Plan Premium Country US Device Desktop Operating System  Windows 10   My Question or Issue   I have gotten Spotify premium recently and installed Spotify on my PC but i've h...

436 Views

0 replies

0 likes

  • 436 Views
  • 0 replies
  • 0 likes

Spotify PC ran into a problem?

Never happen before now when I exit that program every 3 days it says PC ran into a problem and PC restart by itself

Gig Goer

Never happen before now when I exit that program every 3 days it says PC ran into a problem and PC restart by itself  

310 Views

0 replies

0 likes

  • 310 Views
  • 0 replies
  • 0 likes

cannot pause music with headphones plugged in

Premium user in the US, using Spotify Desktop v1.1.5.153.gf614956d on Windows 10. For some reason when my ear buds are plugged in (they're wired), i CANNOT pause music. It will pause for 15-30 seconds via the in-app controls or using my earbud contro...

Casual Listener

Premium user in the US, using Spotify Desktop v1.1.5.153.gf614956d on Windows 10.  For some reason when my ear buds are plugged in (they're wired), i CANNOT pause music.  It will pause for ...

bkudzia

Casual Listener

1168 Views

2 replies

0 likes

  • 1168 Views
  • 2 replies
  • 0 likes

Je n'arrive plus a lires les musique sur spotify

Je ne peut plus lire les musique sur mon pc. Quand je veut lancer une musique elle se met pendant 5s puis elle s'arrete, et un message blue s'affiche en haut "impossible de lire la chanson séléctionné".Je suis sur window 10, j'ai essayer de d'essinst...

Newbie

Je ne peut plus lire les musique sur mon pc. Quand je veut lancer une musique elle se met pendant 5s puis elle s'arrete, et un message blue s'affiche en haut "impossible de lire la chanson séléctionn...

970 Views

0 replies

1 likes

  • 970 Views
  • 0 replies
  • 1 likes

Spotify won't play on my desktop. I press play and it pauses right away.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

528 Views

0 replies

0 likes

  • 528 Views
  • 0 replies
  • 0 likes

Solved!! [Desktop] Add option to extract logs to error reports.

Plan/PremiumCountrySwedenDeviceDesktopOperating System- My Question or IssueI was thinking it might be a good idea to have an option (that has to be activated or for "superusers") to extract a logfile.This is to be used when you submit a error report...

Music Fan

  Plan /Premium Country Sweden Device Desktop Operating System -   My Question or Issue I was thinking it might be a good idea to have an option (that has to be activated or for ...

A_Musicophile

Community Legend

4270 Views

1 replies

2 likes

idea
  • 4270 Views
  • 1 replies
  • 2 likes

Music not playing ("Can't play the current song." error message)

About a week or so ago, Spotify has been giving me the error message "Can't play the current song." for some songs. Some songs turned into half of my songs, and it wasn't long before half turned into ALL of my songs getting the same error message. An...

Newbie

About a week or so ago, Spotify has been giving me the error message "Can't play the current song." for some songs. Some songs turned into half of my songs, and it wasn't long before half turned into...

A_Musicophile

Community Legend

769 Views

1 replies

0 likes

  • 769 Views
  • 1 replies
  • 0 likes

Web Player (Chrome) Skipping Songs on Work Computer Only

PlanFreeCountryUSADeviceHP LaptopOperating SystemWindows 10 My Question or IssueSo we recently got new laptops at work now my spotify continues to skip songs after a few seconds. Things to note:1. I have searched up and down for a solution on these b...

Newbie

Plan Free Country USA Device HP Laptop Operating System Windows 10   My Question or Issue So we recently got new laptops at work now my spotify continues to skip songs after a few seco...

MsLoriGD

Casual Listener

685 Views

1 replies

3 likes

  • 685 Views
  • 1 replies
  • 3 likes

Tracks skipping after a few seconds

PlanPremiumCountryGermanyDeviceNotebookOperating SystemWindows 10Sometimes i press play, then after a few seconds it skips to the next song, playing a few seconds and skip and so on... very annoying My Question or Issue

Casual Listener

Plan Premium Country Germany Device Notebook Operating System Windows 10 Sometimes i press play, then after a few seconds it skips to the next song, playing a few seconds and skip and so on.....

MsLoriGD

Casual Listener

1608 Views

6 replies

2 likes

  • 1608 Views
  • 6 replies
  • 2 likes

Superuser Contribution Waiting for Connection

PlanPremiumCountryUSADeviceWindows 8 LaptopOperating SystemWindows 8My Question or IssueMy laptop won't download my playlist. It stays stuck on waiting for connections. When I download the very first spotify version, it downloads my playlist. Wheneve...

Casual Listener

Plan Premium Country USA Device Windows 8 Laptop Operating System Windows 8 My Question or Issue My laptop won't download my playlist. It stays stuck on waiting for connections. When I downl...

SleepyBrainiac

Casual Listener

1700 Views

3 replies

0 likes

  • 1700 Views
  • 3 replies
  • 0 likes

Browse / Discover not updating

PlanPremiumCountry ItalyOperating SystemWindows 10 My Question or Issue Since many days now all the section Browse/Discover does not update. Top recommendations for you and all suggestions are the same since more than one week. My current Spotify Pre...

Gig Goer

Plan Premium Country  Italy Operating System Windows 10   My Question or Issue  Since many days now all the section Browse/Discover does not update. Top recommendations for you...

Headover

Music Fan

2641 Views

18 replies

8 likes

  • 2641 Views
  • 18 replies
  • 8 likes

Spotify won't play songs, and doesn't display album covers

PlanPremiumCountryHungaryDeviceDesktopOperating SystemWindows 10 My Question or IssueSpotify doesn't do anything. It won't play any audio, display album arts and it's also very slow. I tried reinstalling it but that didn't work. I'd appreciate any he...

Newbie

Plan Premium Country Hungary Device Desktop Operating System Windows 10   My Question or Issue Spotify doesn't do anything. It won't play any audio, display album arts and it's also ve...

425 Views

0 replies

1 likes

  • 425 Views
  • 0 replies
  • 1 likes

Only saved songs or songs in playlists playing

PlanFreeCountry UKDeviceHP laptopOperating SystemWindows 10 My Question or IssueAny song not in one of my playlists or that I have explicitly saved will play. Instead the album art comes up as black (sometimes appears if I have saved other songs in t...

Casual Listener

Plan Free Country UK Device HP laptop Operating System Windows 10   My Question or Issue Any song not in one of my playlists or that I have explicitly saved will play. Instead the alb...

338 Views

0 replies

0 likes

  • 338 Views
  • 0 replies
  • 0 likes

Skip Duplicates feature not working properly

PlanPremiumCountryUSDevicedesktop PCOperating SystemWindows 10 (latest updates)My Question or IssueI have been maintaining several playlists of recent tracks from JQBX rooms. I normally load up the desktop client, go to the recent playlist capture an...

Music Fan

Plan Premium Country US Device desktop PC Operating System Windows 10 (latest updates) My Question or Issue I have been maintaining several playlists of recent tracks from JQBX rooms.  ...

622 Views

0 replies

3 likes

  • 622 Views
  • 0 replies
  • 3 likes

Solved!! Can't search for facebook friends

PlanPremiumCountryArgentinaDevice(PC/Mobile)Operating System(Windows 10/Android Oreo) My Question or IssueI cant' search for facebook friends. I see the following error: LO SENTIMOS, PERO NO HEMOS PODIDO CARGAR LA SECCIÓN AMIGOS PARA TI.

Casual Listener

Plan Premium Country Argentina Device (PC/Mobile) Operating System (Windows 10/Android Oreo)   My Question or Issue I cant' search for facebook friends. I see the following error:&nbsp...

leagq

Casual Listener

1554 Views

2 replies

1 likes

  • 1554 Views
  • 2 replies
  • 1 likes

Superuser Contribution Volume slider won't work

PlanPremiumCountryUSADeviceDell Latitude E7450Operating SystemWindows 8.1 Enterprise My Question or IssueAs others have posted, my volume slider (and song location slider) do not work. I have properly uninstalled/reinstalled twice, and I have toggled...

Newbie

Plan Premium Country USA Device Dell Latitude E7450 Operating System Windows 8.1 Enterprise   My Question or Issue As others have posted, my volume slider (and song location slider) do...

Katerina

Spotify Legend

3114 Views

1 replies

1 likes

Volume Control
  • 3114 Views
  • 1 replies
  • 1 likes