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Desktop (Windows)

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39202 Views
  • 75 replies
  • 26 likes
  • 39202 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 67282 Views
  • 265 replies
  • 21 likes
  • 67282 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4701 Views
  • 1 replies
  • 6 likes
  • 4701 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144684 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144684 Views
  • 0 replies
  • 26 likes

Solved!!Superuser Contribution Browsing by saved album with new filtering

So i used to browse my Albums section to find specific album containing all my liked songs for this album. Now, if i understand correctly, album section will only contain explicitly saved albums and this album entry will point to an ENTIRE album, inc...

  • Regular
  • So i used to browse my Albums section to find specific album containing all my liked songs for this album. Now, if i understand correctly, album section will only contain explicitly saved albums and ...
  • Peter
  • Spotify Legend
  • 616 Views
  • 5 replies
  • 3 likes
  • 616 Views
  • 5 replies
  • 3 likes

Avira reports that Spotify has this virus: HEUR/AGEN.1036052

PlanPremiumCountryMexicoDeviceDesktop Operating SystemWindows 10 My Question or IssueI started my computer today and Avira reported that it found HEUR/AGEN.1036052 virus at Spotify.exe. I haven't downloaded any software or made any changes to Spotify...

  • Casual Listener
  • Plan Premium Country Mexico Device Desktop  Operating System Windows 10   My Question or Issue I started my computer today and Avira reported that it found HEUR/AGEN.1036052 ...
  • Nico
  • Community Legend
  • 779 Views
  • 1 replies
  • 0 likes
  • 779 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tracks wont load

PlanPremiumCountryFinland Operating SystemWindows 7 I'm trying to create some playlists but I keep encoutering the same problem/issue again and again. First I write name of the artist in the search bar and when the results come in I select all the tr...

  • Visitor
  • Plan Premium Country Finland   Operating System Windows 7     I'm trying to create some playlists but I keep encoutering the same problem/issue again and again.   First...
  • Peter
  • Spotify Legend
  • 409 Views
  • 3 replies
  • 0 likes
  • 409 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Playlists' thumnail show too big

PlanPremiumCountryVietnamDeviceVaio T13Operating SystemWindows 8.1 My Question or IssueAll my playlists' thumnail show too big when I set full screen. How to set thumnail photo smaller anh show more playlist

error.JPG
  • Casual Listener
  • Plan Premium Country Vietnam Device Vaio T13 Operating System Windows 8.1   My Question or Issue All my playlists' thumnail show too big when I set full screen. How to set thumnail pho...
  • Peter
  • Spotify Legend
  • 1751 Views
  • 3 replies
  • 0 likes
  • 1751 Views
  • 3 replies
  • 0 likes

Solved!! Removing ad blocker

PlanFree/PremiumCountry BelgiumDeviceLaptopOperating SystemWindows 10 My Question or Issue Hello music lovers, I use my spotify account on many machines, one of which is the dekstop of a bar owner I know. He used to have an add blocker installed on i...

  • Regular
  • Plan Free/Premium Country  Belgium Device Laptop Operating System Windows 10   My Question or Issue  Hello music lovers,    I use my spotify account on many machi...
  • Bittencourt
  • Spotify Star
  • 12858 Views
  • 12 replies
  • 0 likes
  • 12858 Views
  • 12 replies
  • 0 likes

Update of Spotify...is downgrade

Operating SystemAndroid & W10 Issue:Since the last "updates of Spotify" things have changed a lot. Cool graphics, playlists, cool way of seeing the album animated picture (on phone)...but the customisation, the personalization of everyone owns music ...

  • Casual Listener
  • Operating System Android & W10   Issue: Since the last "updates of Spotify" things have changed a lot. Cool graphics, playlists, cool way of seeing the album animated picture (on phone) ...
  • Mare92
  • Casual Listener
  • 1590 Views
  • 2 replies
  • 10 likes
  • artist
    Artist Playlist
    followed playlists
    songs
  • 1590 Views
  • 2 replies
  • 10 likes

Solved!! No Songs Appearing

Some songs weren't playing so I reinstalled Spotify. Ever since then, no songs will show up. I check playlists by Spotify, look up songs, check daily mix, etc. and I can't find anything. It says nothing is here. I have reinstalled it multiple times, ...

  • Casual Listener
  • Some songs weren't playing so I reinstalled Spotify. Ever since then, no songs will show up. I check playlists by Spotify, look up songs, check daily mix, etc. and I can't find anything. It says noth...
  • ItsEmpire
  • Casual Listener
  • 5892 Views
  • 6 replies
  • 3 likes
  • 5892 Views
  • 6 replies
  • 3 likes

Spotify not playing music after being on Pause for a long time, Spotify not responding after closing

PlanPremiumCountry FinlandDevicePCOperating SystemWindows 7 64-bit My Question or Issue It has been a month or two since I started having issues with the Spotify desktop application and the most annoying one is Spotify not playing music after being o...

  • Newbie
  • Plan Premium Country  Finland Device PC Operating System Windows 7 64-bit   My Question or Issue  It has been a month or two since I started having issues with the Spotify de...
  • Smlpaj456
  • Casual Listener
  • 3495 Views
  • 4 replies
  • 9 likes
  • 3495 Views
  • 4 replies
  • 9 likes

Solved!! Spotify wont play

PlanPremium CountryDenmark DeviceLenovo Operating SystemWindows 10 My Question or IssueHello.I am having trouble with spotify on my computer. Since yesterday i havent been able to play any songs. I restarted my computer without any luck. Afterwards i...

  • Visitor
  • Plan Premium   Country Denmark   Device Lenovo   Operating System Windows 10   My Question or Issue Hello. I am having trouble with spotify on my computer. Since yes...
  • Mantisentil
  • Community Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

Solved!! Autoplay not working

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueI updated my Spotify to the most recent version and the autoplay option is now back. I have it enabled, but it still will not work. I have already done a clean rein...

  • Regular
  • Plan Premium Country United States Device PC Operating System Windows 10   My Question or Issue I updated my Spotify to the most recent version and the autoplay option is now back. I h...
  • moozzy
  • Regular
  • 4058 Views
  • 4 replies
  • 1 likes
  • 4058 Views
  • 4 replies
  • 1 likes

Can't listen to local files

My Question or IssueI used to be able to listen to local files, but after I accidentally un-downloaded them when I was trying to get new local files to download on my desktop, I no longer am able to. The playlist on my desktop says the songs are down...

  • Newbie
  • My Question or Issue I used to be able to listen to local files, but after I accidentally un-downloaded them when I was trying to get new local files to download on my desktop, I no longer am a...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Discover Weekly Dislike Button

PlanFree DevicePCOperating SystemWindows 10 My Question or IssueAccording to this https://community.spotify.com/t5/Implemented-Ideas/Discover-Weekly-Like-amp-Dislike-Buttons/idi-p/1176378/page/37#comments there is supposed to be a dislike button, yet...

  • Newbie
  • Plan Free   Device PC Operating System Windows 10   My Question or Issue According to this https://community.spotify.com/t5/Implemented-Ideas/Discover-Weekly-Like-amp-Dislike-...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Radio tab only shows recommended stations

PlanStudent PremiumCountryAustraliaDevicePCOperating SystemWindows 10My Question or IssueMy radio tab is only showing recommended stations when I click into it and nothing else. Am I not able to browse different stations in the radio tab? I swear you...

  • Visitor
  • Plan Student Premium Country Australia Device PC Operating System Windows 10 My Question or Issue My radio tab is only showing recommended stations when I click into it and nothing else. Am ...
  • 338 Views
  • 0 replies
  • 1 likes
  • 338 Views
  • 0 replies
  • 1 likes

How to disable local storage

Ok, here's my scenario. My wife is a Spotify user with her own PC/Android devices. She also uses my machine on occasion (maybe once or twice a month) and has installed Spotify on my machine with my blessing. Unfortunately, I discovered that it's down...

  • Regular
  • Ok, here's my scenario.  My wife is a Spotify user with her own PC/Android devices.  She also uses my machine on occasion (maybe once or twice a month) and has installed Spotify on my machi...
  • SolidSnark
  • Regular
  • 13138 Views
  • 5 replies
  • 13 likes
  • 13138 Views
  • 5 replies
  • 13 likes

Solved!! Music won't play on my PC. Not on web or on the app.

PlanPremiumCountryBelgiumDeviceDesktop PCOperating SystemWindows 10 My Question or IssueSo my problem is when i try to play music trough my app or web browser and try to click play the bar won't move and the image of the song isnt showing up. Even my...

  • Casual Listener
  • Plan Premium Country Belgium Device Desktop PC Operating System Windows 10   My Question or Issue So my problem is when i try to play music trough my app or web browser and try to ...
  • someradno
  • Casual Listener
  • 6453 Views
  • 13 replies
  • 2 likes
  • 6453 Views
  • 13 replies
  • 2 likes

Music Skipping Automaticly

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueAfter about 38-42 seconds into a song it will skip to the next one and keep doing that. It's like the money I pay for premuim is going down the drain!

  • Newbie
  • Plan Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue After about 38-42 seconds into a song it will skip to the next one and keep doing that. It's ...
  • OneByBoo
  • Roadie
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Spotify Won't Locate Album

PlanPremiumCountryUSA.DeviceDesktopOperating SystemWindows 10 Home Edition My Question or IssueAs of maybe an hour ago, Spotify for my desktop seems to have "forgotten" my local files. I re-uploaded them/re-synced them, and all was fine. But, now, I ...

  • Gig Goer
  • Plan Premium Country USA. Device Desktop Operating System Windows 10 Home Edition   My Question or Issue As of maybe an hour ago, Spotify for my desktop seems to have "forgotten" my lo...
  • Kadejr
  • Gig Goer
  • 736 Views
  • 5 replies
  • 1 likes
  • 736 Views
  • 5 replies
  • 1 likes

Solved!! How come my song didn't show in my playlist?

Never happen before only one song I have problemThe Kids Aren't Alright when I add it says this song already exist but I don't see it

  • Gig Goer
  • Never happen before only one song I have problem The Kids Aren't Alright when I add it says this song already exist but I don't see it
  • randyr5
  • Gig Goer
  • 799 Views
  • 1 replies
  • 0 likes
  • 799 Views
  • 1 replies
  • 0 likes

Discover Tab back at same recommendations

I listened to alot aren't the albums supposed to change now 

  • Gig Goer
  • I listened to alot aren't the albums supposed to change now  
  • MartinStoichkov
  • Community Legend
  • 391 Views
  • 3 replies
  • 0 likes
  • 391 Views
  • 3 replies
  • 0 likes

my own playlists missing in search results

PlanPremium Operating SystemWindows 10 My Question or Issueyesterday I updated Spotify to 1.1.2.285.ga97985efNow, search results do not return my own playlists - both created from the entire albums and the ones created from various tracks.what it ret...

  • Casual Listener
  • Plan Premium   Operating System Windows 10   My Question or Issue yesterday I updated Spotify to 1.1.2.285.ga97985ef Now, search results do not return my own playlists - both create...
  • 186 Views
  • 0 replies
  • 1 likes
  • 186 Views
  • 0 replies
  • 1 likes