Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137284 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 137284 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53528 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53528 Views
  • 0 replies
  • 33 likes

Superuser Contribution Unable to add thousands of local songs (7500+ songs) to my library

PlanPremiumCountryUSDeviceCustom desktop PC (Ryzen 7 1800x, 16GB DDR4-3200MHz, RTX 2080)Operating SystemWindows 10 64-bit My Question or IssueI recently upgraded to premium and am trying to integrate my local collection of music I've built up over ma...

  • Gig Goer
  • Plan Premium Country US Device Custom desktop PC (Ryzen 7 1800x, 16GB DDR4-3200MHz, RTX 2080) Operating System Windows 10 64-bit   My Question or Issue I recently upgraded to premium a...
  • Peter
  • Spotify Legend
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

Wrong song?

PlanPremiumCountryNorth AmericaDevicePCOperating SystemWindows 7 My Question or IssueWhenever I attempt to play the song Instagram by DEAN, the song Indica Badu from Logic comes uo? I've tried closing, and reinstalling spotify and nothing works. Is t...

  • Newbie
  • Plan Premium Country North America Device PC Operating System Windows 7   My Question or Issue Whenever I attempt to play the song Instagram by DEAN, the song Indica Badu from Logic co...
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes

Spotify stops playing after a few days

Every few days, which is when i notice it, spotify will stop playing songs. saved songs will always work, but if i try to listen to a new artist or to any song that has not been saved to my favorite songs, the album art icon will display a black squa...

  • Newbie
  •    Every few days, which is when i notice it, spotify will stop playing songs. saved songs will always work, but if i try to listen to a new artist or to any song that has not been saved t...
  • Minsk
  • Casual Listener
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

Desktop overlay when using media keys glitch not resolved [Thinking of cancelling Spotify]

PlanPremium 1.0.93.244.g1e3a05e7 (Windows Store version)CountryUnited Kingdom DevicePC - 8700K Z370 16GB RAM 1080 TiOperating SystemWindows 10 My Question or IssueI've looked everywhere for a fix for this issue, but it hasn't been resolved [Cleared c...

  • Newbie
  • Plan Premium 1.0.93.244.g1e3a05e7 (Windows Store version) Country United Kingdom  Device PC - 8700K Z370 16GB RAM 1080 Ti Operating System Windows 10  My Question or Issue I'v...
  • Mantisentil
  • Community Legend
  • 384 Views
  • 1 replies
  • 1 likes
  • 384 Views
  • 1 replies
  • 1 likes

Hey spotify, how about you fix this (for the nth. time)

PlanPremiumCountryUruguay DeviceWindows DesktopOperating SystemWindows 10. Creators Update 1803 Build 17134.407 My Question or Issue Could you fix that annoying overlay with the keys? I tried everything, uninstalling, cleaning registry, enabled, disa...

  • Regular
  • Plan Premium Country Uruguay  Device Windows Desktop Operating System Windows 10. Creators Update 1803 Build 17134.407   My Question or Issue  Could you fix that annoying ove...
  • Mantisentil
  • Community Legend
  • 480 Views
  • 9 replies
  • 3 likes
  • 480 Views
  • 9 replies
  • 3 likes

Not able to play specific playlist

PlanFreeCountryPoland DevicePCOperating SystemWindows 7 My Question or Issue I have an issue with just one playlist (And that's why we drink - podcast). Other playlists either created by me or taken from the main page do work. This playlists plays on...

  • Casual Listener
  • Plan Free Country Poland   Device PC Operating System Windows 7   My Question or Issue  I have an issue with just one playlist (And that's why we drink - podcast). Other pla...
  • Pyromacja
  • Casual Listener
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Just bough premium for 9.00SEK for 3 months, Got Charged 99.00SEK every month.

PlanPremiumCountry SwedenDevicePCOperating SystemWindows 10 My Question or Issue So I saw the new black friday price for Spotify so I decided to give it a shot, after paying it I noticed something off, I got charged 99.00SEK and it will charge me the...

  • Casual Listener
  • Plan Premium Country  Sweden Device PC Operating System Windows 10   My Question or Issue  So I saw the new black friday price for Spotify so I decided to give it a shot, aft...
  • frolof1
  • Casual Listener
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Spotify Reseller accounts?

Can anyone tell the difference with the Spotify 'reseller' accounts that I see advertised say on eBay?I am looking for a year's subscription account again and see all the reseller accounts for a cheaper price than Spotify?They say they are genuine, b...

  • Regular
  • Can anyone tell the difference with the Spotify 'reseller' accounts that I see advertised say on eBay? I am looking for a year's subscription account again and see all the reseller accounts for a ...
  • 818 Views
  • 0 replies
  • 0 likes
  • Premium
    reseller
  • 818 Views
  • 0 replies
  • 0 likes

Friend activity not updating unless I close and reopen

Over the past month or 2 I've noticed that my friend activity feed doesn't update unless I'll toggle it off/on from settings. This morning when I brought it up on my laptop, it showed my most recent friend had listened to something 1d ago. When I tog...

  • Regular
  • Over the past month or 2 I've noticed that my friend activity feed doesn't update unless I'll toggle it off/on from settings.  This morning when I brought it up on my laptop, it showed my most r...
  • Mantisentil
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Windows 10 & tri-monitors

PlanPremiumCountry USADeviceHP elite book with 2 extra monitorsOperating Systemwindows 10 My Question or IssueOkay - so when I am at work, I use a windows 10 laptop, w/ 3 monitors (the one in the laptop + 2 externals). Whenever I use the webplayer, a...

  • Visitor
  • Plan Premium Country  USA Device HP elite book with 2 extra monitors Operating System windows 10   My Question or Issue Okay - so when I am at work, I use a windows 10 laptop, w/ ...
  • Mantisentil
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Spotify pause mutes youtube with Bluetooth Headphones

DeviceDesktop PCOperating SystemWindows 10 64 bit Pro My Question or Issue Ok so here is the thing. When I have my CX 6.00 BT headset and I pause spotify it mutes youtube as well, to the point that I don't have sound at all in YT. It works when I tur...

  • Casual Listener
  •   Device Desktop PC Operating System Windows 10 64 bit Pro   My Question or Issue  Ok so here is the thing. When I have my CX 6.00 BT headset and I pause spotify it mutes youtub...
  • 595 Views
  • 0 replies
  • 2 likes
  • Youtube
  • 595 Views
  • 0 replies
  • 2 likes

Solved!! Connection Failed

PlanPremiumCountry (Turkey)Device(Sony)Operating System(Android) My Question or Issue My issue is my phone and desktop connection always breaks. When I want to chance song I have to open my phone lock ( I am using headset for next song or start-stop ...

  • Regular
  • Plan Premium Country  (Turkey) Device (Sony) Operating System (Android)   My Question or Issue  My issue is my phone and desktop connection always breaks. When I want to chan...
  • Mantisentil
  • Community Legend
  • 396 Views
  • 7 replies
  • 0 likes
  • 396 Views
  • 7 replies
  • 0 likes

Windows client instantly skips all songs

PlanPremium DevicePCOperating SystemWindows 10 My Question or Issue When I try to play a song, it shows the album cover for a short instant before it goes away and warns me "Spotify can't play this right now. If you have the file on your computer you...

  • Casual Listener
  • Plan Premium   Device PC Operating System Windows 10   My Question or Issue  When I try to play a song, it shows the album cover for a short instant before it goes away and wa...
  • AydinBiber
  • Casual Listener
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Same playlist in 2 devices not syncing

PlanFreeCountry: Argentina DevicePC (Windows 10) and Sony Xperia XZ Premium (Oreo)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Same playlist (Release Radar) are not syncing the not liked songs between both devices.Both...

  • Music Fan
  •   Plan Free Country: Argentina   Device PC (Windows 10) and Sony Xperia XZ Premium (Oreo) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Questio...
  • 83 Views
  • 0 replies
  • 0 likes
  • 83 Views
  • 0 replies
  • 0 likes

Sootify playlist going to radio.

I keep trying to listen to my, over 14 hour playlist on shuffle mode, and after a couple hours it will just start playing radio instead of continueing with the actual playlist, i even have it downloaded ave it still happens.This happens on both my ph...

  • Newbie
  • I keep trying to listen to my, over 14 hour playlist on shuffle mode, and after a couple hours it will just start playing radio instead of continueing with the actual playlist, i even have it downloa...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

How to move to another playlist while preserving song timestamps ?

PlanpremiumCountry TurkeyDeviceIntelOperating SystemWindows 10 My Question or IssueAs my playlist approached 10K songs, I tried to move it to another playlist but this time all the added songs "add dates" are changed to "now" and if I do this I will ...

  • Newbie
  • Plan premium Country  Turkey Device Intel Operating System Windows 10   My Question or Issue As my playlist approached 10K songs, I tried to move it to another playlist but this t...
  • 122 Views
  • 0 replies
  • 1 likes
  • 122 Views
  • 0 replies
  • 1 likes

Video overflow in desktop app

PlanPremiumCountryArgentina DevicePCOperating SystemWindows 10 My Question or Issue Hi everyone, i didnt found an easy way to report it so here is bug that i found.When i was listening a song, the video of the song appeared, and scrolled down and the...

  • Newbie
  • Plan Premium Country Argentina  Device PC Operating System Windows 10   My Question or Issue  Hi everyone, i didnt found an easy way to report it so here is bug that i found....
  • 87 Views
  • 0 replies
  • 0 likes
  • 87 Views
  • 0 replies
  • 0 likes

Spotify keeps jumping song. My patience finished cancelled account

DevicePCPlanPremiumCountry SpainPC Operating SystemWin 10 My Question or Issue Spotify keeps jumping to next song after some time playing one. It happens randomly but I discovered that when the Web Spotify appears in the devices section appears this ...

  • Regular
  • Device PC Plan Premium Country  Spain PC   Operating System Win 10   My Question or Issue   Spotify keeps jumping to next song after some time playing one. It happens...
  • 117 Views
  • 0 replies
  • 2 likes
  • 117 Views
  • 0 replies
  • 2 likes

My playlist doesn't exist in my playlists, but my friend is still following it and listening to it

PlanPremiumCountry CanadaDeviceDesktop playerOperating SystemWin 10My Question or IssueI have a playlist that my friend has followed, and I can see in the Friend Activity pane that she was listening to it recently. However, I cannot see the playlist ...

  • Newbie
  • Plan Premium Country  Canada Device Desktop player Operating System Win 10 My Question or Issue I have a playlist that my friend has followed, and I can see in the Friend Activity pane ...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes