Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanFreeCountryUnites States of AmericaDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I reinstalled Spotify to fix a previous issue Spotify just would not work. I can't play any songs and all of my favorites and albums have disappea...
Plan Free Country Unites States of America Device Desktop Operating System Windows 10 My Question or Issue When I reinstalled Spotify to fix a previous issue Spotify just wou...
Community Legend
815 Views
1 replies
0 likes
PlanFree/PremiumCountryAlgeriaOperating SystemWindows 10 My Question or IssueI saw older posts which say they fixed my issue with some update.Note that i have the latest version of spotify.
Plan Free/Premium Country Algeria Operating System Windows 10 My Question or Issue I saw older posts which say they fixed my issue with some update.Note that i have the latest ...
Community Legend
1238 Views
8 replies
0 likes
PlanPremiumCountryCanada My Question or IssueHello! I have an artist in my library that i want to delete. I unfollowed him but it's stay in my artist list. I don't have any song of him in my playlists nor my song library. I tried followed/unfollowed,...
Plan Premium Country Canada My Question or Issue Hello! I have an artist in my library that i want to delete. I unfollowed him but it's stay in my artist list. I don't have any s...
Community Legend
1057 Views
3 replies
1 likes
PlanPremiumCountryNLOperating SystemWindows 10Version1.1.1.348 My Question or Issue I used to have like/dislike buttons in my radio and heart/ban buttons in my other playlists such as Discover Weekly.Recently none of those options are available anymo...
Plan Premium Country NL Operating System Windows 10 Version 1.1.1.348 My Question or Issue I used to have like/dislike buttons in my radio and heart/ban buttons in ...
Community Legend
522 Views
1 replies
1 likes
Hola Uso Windows 7 32 bits, le doy clic a una canción y simplemente no la reproduce. Cual sea la canción o pista, no funciona. ¿Alguien sabe qué sucede? Agradezco cualquier ayuda.
Hola Uso Windows 7 32 bits, le doy clic a una canción y simplemente no la reproduce. Cual sea la canción o pista, no funciona. ¿Alguien sabe qué sucede? Agradezco cualquier ayuda.
Casual Listener
1184 Views
4 replies
0 likes
PlanPremiumCountryIndonesiaDevicePCOperating SystemWindows 10 My Question or IssueHi Guys, Good day,I believe i just found a bug?whenever i played a song in my spotify, and then i go to sound settings, and i disable my active playback. My spotify wil...
Plan Premium Country Indonesia Device PC Operating System Windows 10 My Question or Issue Hi Guys, Good day, I believe i just found a bug? whenever i played a song in my spotify, a...
Spotify Legend
3045 Views
3 replies
0 likes
Plan Premium Country United Kingdom Device Desktop Operating System Windows 10 My Question or Issue I've noticed that new episodes of podacts that I follow are not appearing on desktop but are on my phone so I can't listen to them on my pc. Also, all...
Plan Premium Country United Kingdom Device Desktop Operating System Windows 10 My Question or Issue I've noticed that new episodes of podacts that I follow are not...
Visitor
2137 Views
5 replies
2 likes
PlanPremiumCountryMexico Devicecore i5Operating Systemwindows 7 My Question or IssueSome days ago I cant view every album cover art in desktop app, I tried uninstall and -reinstall and wont work, first image is from desktop app, second image is from ...
Plan Premium Country Mexico Device core i5 Operating System windows 7 My Question or Issue Some days ago I cant view every album cover art in desktop app, I tried uninstall a...
Community Legend
769 Views
1 replies
0 likes
At some point, presumably due to an update, the Artists section under Your Library stopped displaying all the artists whose music I have saved, and now only those I have followed appear. Furthermore, when I now click on those artists I am taken to th...
At some point, presumably due to an update, the Artists section under Your Library stopped displaying all the artists whose music I have saved, and now only those I have followed appear. Fur...
Casual Listener
44822 Views
61 replies
67 likes
PlanPremiumCountryUnited StatesDeviceAsus ROG and Pixel oneOperating SystemWindows 10 and Android 7.1 Nougat My Question or IssueEvery time I try to play mewithoutYou on a desktop I receive the notification "we can't play this until you allow this ar...
Plan Premium Country United States Device Asus ROG and Pixel one Operating System Windows 10 and Android 7.1 Nougat My Question or Issue Every time I try to play mewithout...
Visitor
8107 Views
1 replies
0 likes
PlanFreeCountryLebanonDeviceMSI GS73VR 7RF Stealth ProOperating SystemWindows 10 ProMy Question or IssueGo to favorite songsSort by titleTried to delete a song which has the same name in two albums Spotify deleted both instead of the one I pressed un...
Plan Free Country Lebanon Device MSI GS73VR 7RF Stealth Pro Operating System Windows 10 Pro My Question or Issue Go to favorite songs Sort by title Tried to delete a song which has the sa...
Spotify Legend
1067 Views
7 replies
0 likes
PlanPremiumCountryVietnamDeviceVaio T13Operating SystemWindows 8.1 My Question or IssueAll my playlists' thumnail show too big when I set full screen. How to set thumnail photo smaller anh show more playlist
Plan Premium Country Vietnam Device Vaio T13 Operating System Windows 8.1 My Question or Issue All my playlists' thumnail show too big when I set full screen. How to set thumnail pho...
Spotify Legend
2154 Views
3 replies
0 likes
HI! All my songs on my personal laptop are missing, but the playlist still exist. Moreover, the songs exist in both my work laptop and my personal phone. Can someone enlighten me as to what happened and how to solve this issue?Much appreciated!!
HI! All my songs on my personal laptop are missing, but the playlist still exist. Moreover, the songs exist in both my work laptop and my personal phone. Can someone enlighten me as...
Community Legend
353 Views
1 replies
0 likes
PlanFreeCountryUnited StatesDeviceWindows PCOperating Systemwindows 10 My Question or IssueRandomly a few days ago it stopped letting me play songs that weren't on my playlist, then after restarting my computer I can'y play anything anymore. I have t...
Plan Free Country United States Device Windows PC Operating System windows 10 My Question or Issue Randomly a few days ago it stopped letting me play songs that weren't on my playlis...
Community Legend
413 Views
1 replies
0 likes
Windows (PC)Windows 10 My spotify dosen't show my songs, or play any song i choose.I've tried to reinstall, and have tried the open.spotify.com (Dosen't works here too) What can the issue be?
Windows (PC) Windows 10 My spotify dosen't show my songs, or play any song i choose. I've tried to reinstall, and have tried the open.spotify.com (Dosen't works here too) What can...
Community Legend
1102 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceblahOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I pay for premium spotify yet all I can do is access this shitty community support - why no actual help?
Plan Premium Country UK Device blah Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I pay for premium spotify yet all I can do is access th...
Community Legend
316 Views
1 replies
0 likes
PlanPremiumCountryUSA.DeviceDesktopOperating SystemWindows 10 Home Edition My Question or IssueAs of maybe an hour ago, Spotify for my desktop seems to have "forgotten" my local files. I re-uploaded them/re-synced them, and all was fine. But, now, I ...
Plan Premium Country USA. Device Desktop Operating System Windows 10 Home Edition My Question or Issue As of maybe an hour ago, Spotify for my desktop seems to have "forgotten" my lo...
Gig Goer
1000 Views
5 replies
1 likes
As far as I can tell, this affects all platforms. First off, yes, the artist's music is available. You can find it by searching for an album or song title (e.g. "Their are to kinds of people"). It seems like something in the name "um.." makes it unse...
As far as I can tell, this affects all platforms. First off, yes, the artist's music is available. You can find it by searching for an album or song title (e.g. "Their are to kinds of people...
329 Views
0 replies
0 likes
PlanPremium CountryNew Zealand Operating SystemWindows 10 My Question or IssueWe have both seen that we're not in each others friend activity even though we both follow each other. I have done all that I can find about the friend activity not working...
Plan Premium Country New Zealand Operating System Windows 10 My Question or Issue We have both seen that we're not in each others friend activity even t...
Casual Listener
567 Views
2 replies
0 likes
Hola! Soy de Colombia. Tengo un PC con Windows 7. Tengo una cuenta gratis y utilizo la versión 1.1.1.348.g9064793a (según la información de Acerca de Spotify). Mi problema es que tengo algunas playlists con ciertas canciones en ellas. Últimamente agr...
Hola! Soy de Colombia. Tengo un PC con Windows 7. Tengo una cuenta gratis y utilizo la versión 1.1.1.348.g9064793a (según la información de Acerca de Spotify). Mi problema es q...
Moderator
5477 Views
5 replies
1 likes
