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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134307 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134307 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50931 Views
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  • 32 likes
  • Windows
  • 50931 Views
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Superuser Contribution Default playlist naming while dragging into folder

PlanPremiumCountryPoland Operating SystemWindows 10Spotify Version1.0.88.353.g15c26ea1 My Question or IssueI usually create playlist by dragging an opened album title into the existing playlist folder on the left column. It was creating automaticly a...

  • Casual Listener
  • Plan Premium Country Poland   Operating System Windows 10 Spotify Version 1.0.88.353.g15c26ea1   My Question or Issue I usually create playlist by dragging an opened album title ...
  • Jemi
  • Spotify Legend
  • 495 Views
  • 3 replies
  • 0 likes
  • 495 Views
  • 3 replies
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Superuser Contribution playing spotify with cortana

PlanFreeCountry south africaDeviceacer laptopOperating Systemwindows 10 My Question or IssueWhenever I ask Cortana to 'play (song) on spotify', it opens spotify but doesn't play the song I asked for. What should I do?

  • Newbie
  • Plan Free Country  south africa Device acer laptop Operating System windows 10   My Question or Issue Whenever I ask Cortana to 'play (song) on spotify', it opens spotify but does...
  • Katerina
  • Spotify Legend
  • 816 Views
  • 4 replies
  • 0 likes
  • 816 Views
  • 4 replies
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Superuser Contribution media player and spotify pause on use of the "N" key

PlanPremiumCountry canadaDevicePCOperating SystemWindows 7 My Question or Issue a while ago i had donloaded spotify on my PC for background music while i work but it would pause on the use of the "n" key and while typing you can guess how annoying th...

  • Casual Listener
  •   Plan Premium Country  canada Device PC Operating System Windows 7   My Question or Issue  a while ago i had donloaded spotify on my PC for background music while i wo...
  • Katerina
  • Spotify Legend
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

Superuser Contribution Same device registered twice in offline list

Hi! I am experiencing exactly the same issue as related in https://community.spotify.com/t5/Ongoing-Issues/Multiple-registrations-of-same-device-in-offline-device-list/idi-p/2112240 that was marked as "not an issue" and closed. In my case, the fix pr...

  • Casual Listener
  • Hi! I am experiencing  exactly the same issue as related in https://community.spotify.com/t5/Ongoing-Issues/Multiple-registrations-of-same-device-in-offline-device-list/idi-p/2112240 that was ma...
  • Jemi
  • Spotify Legend
  • 385 Views
  • 3 replies
  • 0 likes
  • 385 Views
  • 3 replies
  • 0 likes

BSOD au lancement (FR)

PlanFreeCountry FRANCEDeviceHP Pavilion 17 Notebook PC -> Numéro de : (série) 5CD3421T2C / (produit) D9W07EA#ABFOperating SystemWindows 10My Question or IssueBonjour / Bonsoir, au lancement de Spotify (Windows 10) j'ai un BSOD qui rend l'application ...

  • Casual Listener
  • Plan Free Country  FRANCE Device HP Pavilion 17 Notebook PC -> Numéro de :  (série) 5CD3421T2C / (produit) D9W07EA#ABF Operating System Windows 10 My Question or Issue Bonjour /...
  • 160 Views
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  • windows desktop crash
  • 160 Views
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Spotify only shows the 20 most recent songs from my library

Plan: PremiumDevice: PCOperating System: Windows 10 Spotify is only showing 20 songs from "Your Library" > "Songs", and I have to restart the app twice to fix it, but some minutes later it happens again EDIT: If I click on "Artist", "Song", "Album" o...

  • Newbie
  • Plan: Premium Device: PC Operating System: Windows 10   Spotify is only showing 20 songs from "Your Library" > "Songs", and I have to restart the app twice to fix it, but s...
  • 174 Views
  • 0 replies
  • 0 likes
  • bug
    Windows 10
  • 174 Views
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Local cover art not showing but does on android

I added my local files to spotify yesterday and I noticed that some of the cover art isnt showing for some songs. Some songs are fine and some arent, the thing is I have a different cover for each song. A cover will show for some songs but the cover ...

  • Newbie
  • I added my local files to spotify yesterday and I noticed that some of the cover art isnt showing for some songs. Some songs are fine and some arent, the thing is I have a different cover for each so...
  • AeroZ
  • Composer
  • 547 Views
  • 1 replies
  • 0 likes
  • Android
    covers
    No Artwork
    No Covers
    Premium
    Spotify
    Windows
  • 547 Views
  • 1 replies
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Solved!! Is there a way to search within your Playlists ?

In the desktop experience (Windows) or even the Android app I'd like to know if there is a way to do the following:I have some of an artists' songs on one or more (created by me or followed) Playlists. However, if I type the artist's name on the sear...

  • Music Fan
  •   In the desktop experience (Windows) or even the Android app I'd like to know if there is a way to do the following: I have some of an artists' songs on one or more (created by me or f...
  • Loxer
  • Spotify Star
  • 28153 Views
  • 5 replies
  • 22 likes
  • 28153 Views
  • 5 replies
  • 22 likes

How can I play just one song!?!?

Ref Windows Desktop version, premium userAll I want to do is play one song only when I want to. It's not much to ask.Someone once suggsted using Add to Queue, but then you get a whole list of 100% unwanted stuff in the "Next Up" queue which starts pl...

  • Music Fan
  • Ref Windows Desktop version, premium user All I want to do is play one song only when I want to. It's not much to ask. Someone once suggsted using Add to Queue, but then you get a whole list of 100...
  • Scrubbrush
  • Casual Listener
  • 65079 Views
  • 12 replies
  • 14 likes
  • 65079 Views
  • 12 replies
  • 14 likes

Enable Spotify in Chrome?

I've been using Spotify webplayer at work for the last couple of yeas (we're not allowed to download the app to the computers) but suddenly today it won't allow me to log in on Chrome. It says "Enable player in your browser", and I followed the instr...

  • Regular
  • I've been using Spotify webplayer at work for the last couple of yeas (we're not allowed to download the app to the computers) but suddenly today it won't allow me to log in on Chrome. It says "Enabl...
  • Sebasty
  • Spotify Star
  • 1381 Views
  • 15 replies
  • 4 likes
  • 1381 Views
  • 15 replies
  • 4 likes

Free freezes before ad plays

The Win10 app will run well for hours... and then freeze, with message "The selected song will be played after the ads" At that point nothing I've tried will fix, other than shutting app, restarting. (At least the rest of my work is unaffected)... bu...

  • Casual Listener
  • The Win10 app will run well for hours... and then freeze, with message "The selected song will be played after the ads"   At that point nothing I've tried will fix, other than shutting app, re...
  • Loxer
  • Spotify Star
  • 358 Views
  • 1 replies
  • 1 likes
  • ads
    Free
    freezes
    Win10
  • 358 Views
  • 1 replies
  • 1 likes

Solved!! Autoplay not working - also unable to turn on

PlanPremiumCountryNetherlands Operating SystemWindows My Question or Issue Hi,My autoplay feature does not work anymore. To be clear: it's when music continues playing after you reach the end of an album or simply one separate song. Now I've found th...

  • Casual Listener
  • Plan Premium Country Netherlands    Operating System Windows   My Question or Issue  Hi, My autoplay feature does not work anymore. To be clear: it's when music continue...
  • plrossetti
  • Casual Listener
  • 745 Views
  • 3 replies
  • 0 likes
  • 745 Views
  • 3 replies
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Solved!! After search a song and order by any category does not play the correct song

Plan: PremiumCountry: MexicoLanguage: SpanishDevice: Macbook Pro late 2015Operating System: macOS High Sierra 10.13.6 After search for a song and order by any category, spotify reproduce the wrong song.Steps to reproduce the bug: 1. Search for any to...

  • Newbie
  • Plan: Premium Country: Mexico Language: Spanish Device: Macbook Pro late 2015 Operating System: macOS High Sierra 10.13.6   After search for a song and order by any category...
  • Loxer
  • Spotify Star
  • 441 Views
  • 1 replies
  • 0 likes
  • order
    Play On
    Search
  • 441 Views
  • 1 replies
  • 0 likes

Solved!! Playlist Link not working

I am trying to post my playlist on the playlist exchange, but I keep getting an error message saying the link is not valid. Below is the link I am using. What is wrong with it? spotify:user:jmc8188:playlist:37fVTnByGYDvVgeztZou0U?si=Ur57DGzlSMGxSw4gZ...

  • Casual Listener
  •   I am trying to post my playlist on the playlist exchange, but I keep getting an error message saying the link is not valid. Below is the link I am using. What is wrong with it?   spoti...
  • JayMC
  • Casual Listener
  • 9885 Views
  • 2 replies
  • 1 likes
  • 9885 Views
  • 2 replies
  • 1 likes

volume bar not showing in windows 10

Found this solution after hours of frustration. Windows 10 on the system tray right click on the speaker, then choose " open sound settings", once in there choose our output device to whatever is should be, in this case it was DFX Speakers ( DFX Audi...

  • Regular
  • Found this solution after hours of frustration.  Windows 10  on the system tray right click on the speaker, then choose " open sound settings", once in there choose our output device to w...
  • ryrymadison
  • Gig Goer
  • 1043 Views
  • 1 replies
  • 0 likes
  • 1043 Views
  • 1 replies
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Superuser Contribution folders containing many playlists won´t start playing and showing contents :(

Hello dear community , for like 3 months i haven´t been using my spotify premium.Now that i´m back since yesterday, i sometimes (especially after starting spotify for the first time after turning on my laptop for example) can´t play a playlist folder...

  • Casual Listener
  • Hello dear community 🙂 ,   for like 3 months i haven´t been using my spotify premium. Now that i´m back since yesterday, i sometimes (especially after starting spotify for the first time a...
  • Katerina
  • Spotify Legend
  • 468 Views
  • 3 replies
  • 1 likes
  • 468 Views
  • 3 replies
  • 1 likes

Crossfade WITHOUT fades?

Operating System(Windows) My Question or Issue Having heard a few radio mixes lately where they fade into and out of tracks without a drop in volume, wouldn't that Be Gr8 on Spotify? It becomes totally seamless with about 5 seconds of crossfade! Any ...

  • Roadie
  •   Operating System (Windows)   My Question or Issue  Having heard a few radio mixes lately where they fade into and out of tracks without a drop in volume, wouldn't that Be Gr8 on...
  • Sebasty
  • Spotify Star
  • 218 Views
  • 3 replies
  • 0 likes
  • 218 Views
  • 3 replies
  • 0 likes

Solved!! [Desktop] Nested playlist folder renders parent folder blank

My Question or IssueI am using Spotify for desktop, Windows 10, version 1.0.89.313.g34a58dea. When I create a playlist folder within a playlist folder the content of the parent turns invisible. This bug appeared recently. See my screenshot. This bug ...

spotify nested playlist folder bug.jpg
  • Casual Listener
  •   My Question or Issue I am using Spotify for desktop, Windows 10, version 1.0.89.313.g34a58dea.   When I create a playlist folder within a playlist folder the content of the parent tur...
  • silfver
  • Casual Listener
  • 604 Views
  • 2 replies
  • 0 likes
  • Blank
    Desktop
    playlist folder
    Windows 10
  • 604 Views
  • 2 replies
  • 0 likes

Superuser Contribution Save local files to cloud?

PlanFreeCountry USADevicePC, AndroidOperating SystemWindows 10 My Question or Issue My entire playlist is comprised of local files. I've added local files to my playlist across different PCs. The problem is that I'd have to download songs I've acquir...

  • Visitor
  • Plan Free Country  USA Device PC, Android Operating System Windows 10   My Question or Issue  My entire playlist is comprised of local files. I've added local files to my pla...
  • AeroZ
  • Composer
  • 827 Views
  • 4 replies
  • 0 likes
  • cloud
    local files
  • 827 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't change system volume with keyboard volume control. Still dont work

PlanPremiumCountryDenmark DeviceAndroid, but the problem is on W10Operating SystemWindows 10 My Question or Issue

  • Casual Listener
  • Plan Premium Country Denmark  Device Android, but the problem is on W10 Operating System Windows 10   My Question or Issue  
  • Jemi
  • Spotify Legend
  • 499 Views
  • 2 replies
  • 0 likes
  • 499 Views
  • 2 replies
  • 0 likes

Env: prod