Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Can't play an artist's discography on the desktop app

Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...

Music Fan

szkill

Newbie

11544 Views

105 replies

47 likes

  • 11544 Views
  • 105 replies
  • 47 likes

Issue : no volume control in spotify when exclusive mode is activated

Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...

Music Fan

MIKAAAAEL

Music Fan

1314 Views

15 replies

2 likes

Possible Bug
  • 1314 Views
  • 15 replies
  • 2 likes

Black Screen (June 15 2026 install)

PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...

Music Fan

earthbound

Regular

3231 Views

38 replies

2 likes

  • 3231 Views
  • 38 replies
  • 2 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...

Moderator

8940 Views

0 replies

4 likes

  • 8940 Views
  • 0 replies
  • 4 likes

No me deja ver a mis amigos

Hola, desde hace unos dias no puedo ver algunos de mis amigos. Solo aparece uno y los demas no aparecen. Alguna idea de que puede ser?.Aclaro que tengo Windows y la app actualizados.

Casual Listener

Hola, desde hace unos dias no puedo ver algunos de mis amigos. Solo aparece uno y los demas no aparecen. Alguna idea de que puede ser?. Aclaro que tengo Windows y la app actualizados.

794 Views

0 replies

2 likes

  • 794 Views
  • 0 replies
  • 2 likes

Volume does not turn up or down

PlanPremiumCountrySpainDeviceHP PavilionOperating SystemWindows 10 My Question or IssueWhen I use the Windows buttons to turn the volume up or down, the volume doesn't change. That happens in any program as soon as I open Spotify. Spotify's own volum...

Newbie

Plan Premium Country Spain Device HP Pavilion Operating System Windows 10   My Question or Issue When I use the Windows buttons to turn the volume up or down, the volume doesn't change...

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes

Superuser Contribution publicité

PlanFreeCountry canadaDevice Operating SWindows 10, la musique arrête et lorsque je veux la remettre ça me dit qu'elle va repartir après la pub ....mais il n'y a jamais de pub . Sur mon cell android tout est ok mais pas sur mon ordi

Newbie

Plan Free Country  canada Device   Operating S Windows 10,   la musique arrête et lorsque je veux la remettre ça me dit qu'elle va repartir après la pub ....mais il n'y a jama...

Jemi

Spotify Legend

596 Views

1 replies

0 likes

  • 596 Views
  • 1 replies
  • 0 likes

Superuser Contribution SPOTIFY BLACK SCREEN WINDOWS 7 ??

I TRIED ALL THE SOLUTIONS I FOUND ON THE COMMUNITY BUT IT DOSEN T WORKIDK WHY CAN U HELP ME GUYS??

Visitor

I TRIED ALL THE SOLUTIONS I FOUND ON THE COMMUNITY BUT IT DOSEN T WORK IDK WHY CAN U HELP ME GUYS??

Jemi

Spotify Legend

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Data PC to Phone

PlanPremiumCountryGERDeviceSamsung Galaxy s7///Pc win10My Question or IssueI have a question, i have some songs on my desktop and they are in the local data, i put them into a Playlist and i cant hear them on my Phone! im in the same WIFI and i let s...

Visitor

Plan Premium Country GER Device Samsung Galaxy s7///Pc win10 My Question or Issue I have a question, i have some songs on my desktop and they are in the local data, i put them into a Playlist ...

Jemi

Spotify Legend

530 Views

1 replies

0 likes

  • 530 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume level bug

PlanFreeCountryLithuaniaDevicemsi gl62m 7rex laptopOperating Systemwindows 10 My Question or IssueThe volume level is bugged. EIther maximum sound or mute only.

Visitor

Plan Free Country Lithuania Device msi gl62m 7rex laptop Operating System windows 10   My Question or Issue The volume level is bugged. EIther maximum sound or mute only.

Jemi

Spotify Legend

1099 Views

1 replies

0 likes

bug
chrome
volume
Windows
  • 1099 Views
  • 1 replies
  • 0 likes

STILL doesn't allow explicit playback

Why have you guys STILL not addressed the bug that people have been reporting since 2017 where you cannot enable/disable explicit playback on desktop. I had it off on my phone now I cannot listen to certain tracks on the desktop and the desktop app h...

Regular

   Why have you guys STILL not addressed the bug that people have been reporting since 2017 where you cannot enable/disable explicit playback on desktop. I had it off on my phone now I can...

JoshWobbles

Regular

726 Views

2 replies

0 likes

bug
  • 726 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution [Desktop] Oops, something went wrong

PlanFreeCountrySlovakiaOperating System(Windows 10) My Question or IssueProbably one hour ago when I turn on Spotify on Mozzilla I saw Oops, something went wrong error. Reload. I tried to find solution but I don't know if servers are only down or som...

Newbie

Plan Free Country Slovakia Operating System (Windows 10)   My Question or Issue Probably one hour ago when I turn on Spotify on Mozzilla I saw Oops, something went wrong error. Reload. ...

Jemi

Spotify Legend

2321 Views

1 replies

1 likes

  • 2321 Views
  • 1 replies
  • 1 likes

Solved!! Spotify wont work on Win10

I have problems with playing any song under Win 10. I am a Free User and have the following symptomps:Nothing happens if i click on any song. The progress bar doesent move and no exception message appears. (see attachment) I tried following: restarti...

Casual Listener

I have problems with playing any song under Win 10. I am a Free User and have the following symptomps: Nothing happens if i click on any song. The progress bar doesent move and no exception message ...

Mantisentil

Community Legend

1336 Views

3 replies

0 likes

  • 1336 Views
  • 3 replies
  • 0 likes

Spotify app doesn't launch when triggered with Bluetooth earphone "play" button

Mobile:Huawei Y6 Pro 2019 Earphone:Plantronics BackBeat GO 3 Operating SystemAndroid Pie My Question or Issue:When I'm connected with my Bluetooth earphone then click the "play" button in the earphone controller it doesn't start and play the Spotify ...

Casual Listener

Mobile: Huawei Y6 Pro 2019   Earphone: Plantronics BackBeat GO 3   Operating System Android Pie   My Question or Issue: When I'm connected with my Bluetooth earphone the...

Mantisentil

Community Legend

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

Proxy Issues for version 1.1.0.237.g378f6f25

PlanFree and PremiumCountryAustraliaDeviceLaptops and Desktop PC's (Lenovo)Operating SystemWindows My Question or IssueI am for the life of me cannot connect through the proxy on our domain for our users that would like to use spotify for Marketing E...

Visitor

Plan Free and Premium Country Australia Device Laptops and Desktop PC's (Lenovo) Operating System Windows   My Question or Issue I am for the life of me cannot connect through the prox...

484 Views

0 replies

0 likes

proxy
  • 484 Views
  • 0 replies
  • 0 likes

My entire spotify has been a mess

PlanPremiumCountryUSADeviceDesktop, Samsung Galaxy S8+Operating SystemWindows 10, Android Oreo My Question or IssueSo, I have a list of problems I've been having lately. The main one is whenever I start up Spotify on my desktop, it says that I have n...

Visitor

Plan Premium Country USA Device Desktop, Samsung Galaxy S8+ Operating System Windows 10, Android Oreo   My Question or Issue So, I have a list of problems I've been having lately. The ...

415 Views

0 replies

0 likes

  • 415 Views
  • 0 replies
  • 0 likes

Sistema de recomendação do Spotfy

O Spotfy Recomenda minhas musicas a partir do que eu escuto, ou do que eu salvo na bilbioteca ? Porque é chato vem aquela pessoa indesejada na sua casa e coloca uns estilos de musica nada haver do seu. Ainda não recebi nenhuma recomendação que não se...

Regular

O Spotfy Recomenda minhas musicas a partir do que eu escuto, ou do que eu salvo na bilbioteca ? Porque é chato vem aquela pessoa indesejada na sua casa e coloca uns estilos de musica nada haver do se...

Brunelicia

Community Legend

2564 Views

1 replies

1 likes

  • 2564 Views
  • 1 replies
  • 1 likes

Both me and my friend have stopped seeing each other in friend activity.

PlanPremium CountryNew Zealand Operating SystemWindows 10 My Question or IssueWe have both seen that we're not in each others friend activity even though we both follow each other. I have done all that I can find about the friend activity not working...

Regular

    Plan Premium   Country New Zealand   Operating System Windows 10   My Question or Issue We have both seen that we're not in each others friend activity even t...

michellesjiang

Casual Listener

688 Views

2 replies

0 likes

  • 688 Views
  • 2 replies
  • 0 likes

Solved!! Desktop spotify is not working on my PC

PlanFreeCountryUnites States of AmericaDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I reinstalled Spotify to fix a previous issue Spotify just would not work. I can't play any songs and all of my favorites and albums have disappea...

Newbie

  Plan Free Country Unites States of America Device Desktop Operating System Windows 10   My Question or Issue When I reinstalled Spotify to fix a previous issue Spotify just wou...

Mantisentil

Community Legend

917 Views

1 replies

0 likes

  • 917 Views
  • 1 replies
  • 0 likes

Missing Songs

HI! All my songs on my personal laptop are missing, but the playlist still exist. Moreover, the songs exist in both my work laptop and my personal phone. Can someone enlighten me as to what happened and how to solve this issue?Much appreciated!!

Visitor

HI!   All my songs on my personal laptop are missing, but the playlist still exist. Moreover, the songs exist in both my work laptop and my personal phone.   Can someone enlighten me as...

Sebasty

Community Legend

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Solved!! can´t view album cover art in desktop app

PlanPremiumCountryMexico Devicecore i5Operating Systemwindows 7 My Question or IssueSome days ago I cant view every album cover art in desktop app, I tried uninstall and -reinstall and wont work, first image is from desktop app, second image is from ...

Casual Listener

Plan Premium Country Mexico   Device core i5 Operating System windows 7   My Question or Issue Some days ago I cant view every album cover art in desktop app, I tried uninstall a...

Sebasty

Community Legend

852 Views

1 replies

0 likes

  • 852 Views
  • 1 replies
  • 0 likes

No like/dislike button in radio, no heart buttons anywhere

PlanPremiumCountryNLOperating SystemWindows 10Version1.1.1.348 My Question or Issue I used to have like/dislike buttons in my radio and heart/ban buttons in my other playlists such as Discover Weekly.Recently none of those options are available anymo...

Newbie

  Plan Premium Country NL Operating System Windows 10 Version 1.1.1.348   My Question or Issue   I used to have like/dislike buttons in my radio and heart/ban buttons in ...

Sebasty

Community Legend

611 Views

1 replies

1 likes

  • 611 Views
  • 1 replies
  • 1 likes

Smirnoff advert broken

My Question or IssueThe advert for "Smirnoff Equalising Music" that's in the current rotation is broken, and sits there, not playing, until it times out after however long (5-10 minutes?). (This seems to happen fairly regularly, althoug the specifc a...

Music Fan

My Question or Issue The advert for "Smirnoff Equalising Music" that's in the current rotation is broken, and sits there, not playing, until it times out after however long (5-10 minutes?).   ...

bp64165285

Music Fan

573 Views

1 replies

0 likes

  • 573 Views
  • 1 replies
  • 0 likes

"we can't play this until you allow this artist in the Spotify phone app."

PlanPremiumCountryUnited StatesDeviceAsus ROG and Pixel oneOperating SystemWindows 10 and Android 7.1 Nougat My Question or IssueEvery time I try to play mewithoutYou on a desktop I receive the notification "we can't play this until you allow this ar...

Newbie

Plan Premium Country United States Device Asus ROG and Pixel one Operating System Windows 10 and  Android 7.1 Nougat   My Question or Issue Every time I try to play mewithout...

Kirbyofdeath

Visitor

8390 Views

1 replies

0 likes

  • 8390 Views
  • 1 replies
  • 0 likes