Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Can't play an artist's discography on the desktop app

Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...

Music Fan

szkill

Newbie

12192 Views

105 replies

47 likes

  • 12192 Views
  • 105 replies
  • 47 likes

Issue : no volume control in spotify when exclusive mode is activated

Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...

Music Fan

MIKAAAAEL

Music Fan

1455 Views

15 replies

2 likes

Possible Bug
  • 1455 Views
  • 15 replies
  • 2 likes

Black Screen (June 15 2026 install)

PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...

Music Fan

hroski

Visitor

3680 Views

40 replies

2 likes

  • 3680 Views
  • 40 replies
  • 2 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...

Moderator

9142 Views

0 replies

4 likes

  • 9142 Views
  • 0 replies
  • 4 likes

Solved!! [Desktop] PC not playing, everything else does.

PlanPremiumCountry ItalyDevicePCOperating SystemWin10 My Question or Issue Since around early february, spotify has stopped working on my Desktop PC.Neither the app, nor the online (browser) version work.My account currently works normally both on my...

Casual Listener

Plan Premium Country  Italy Device PC Operating System Win10   My Question or Issue  Since around early february, spotify has stopped working on my Desktop PC. Neither the a...

Loxer

Community Legend

1406 Views

6 replies

0 likes

  • 1406 Views
  • 6 replies
  • 0 likes

Nothing on Desktop will play

PlanFreeCountry Australia Operating SystemWindows 10 My Question or Issue Nothing on my desktop spotify will play, it shows blank when I play and it wont start playing. Everything on my phone will work fine (android) but on desktop nothing works I tr...

Newbie

Plan Free Country  Australia   Operating System Windows 10   My Question or Issue  Nothing on my desktop spotify will play, it shows blank when I play and it wont start p...

Loxer

Community Legend

474 Views

1 replies

0 likes

  • 474 Views
  • 1 replies
  • 0 likes

No songs are available on Spotify

PlanPremiumCountryUKDeviceComputerOperating SystemWindows 10Spotify VersionI am on latest version of Spotify as far as I am aware (given that I just re-installed 3 times) My Question or IssueI had a problem with Spotify starting on start up even when...

Casual Listener

Plan Premium Country UK Device Computer Operating System Windows 10 Spotify Version I am on latest version of Spotify as far as I am aware (given that I just re-installed 3 times)   M...

blcklght1212

Newbie

7317 Views

8 replies

6 likes

  • 7317 Views
  • 8 replies
  • 6 likes

My friends are dissapearing from my friend feed

PlanPremiumCountryThe NetherlandsDevicePCOperating SystemWindows 10 My Question or IssueSince last week I noticed that there are friends dissapearing in my friend feed.At first I were just a few but at this point there are only 5 left now.I've alread...

Newbie

  Plan Premium Country The Netherlands Device PC Operating System Windows 10   My Question or Issue Since last week I noticed that there are friends dissapearing in my friend fee...

Mantisentil

Community Legend

1690 Views

1 replies

0 likes

Dissapearing
Friend Feed
Friends
  • 1690 Views
  • 1 replies
  • 0 likes

Albums Not Syncing from Android to Windows

I recently redownloaded Spotify for Windows. I had been using the web player since about early October of last year, when I switched due to issues I had been having with the PC app. I redownloaded it today, and found that all the albums+songs I have ...

Newbie

  I recently redownloaded Spotify for Windows. I had been using the web player since about early October of last year, when I switched due to issues I had been having with the PC app. I redownl...

OneByBoo

Roadie

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Made For You is empty in the desktop version

PlanFreeCountry IndiaDeviceLenovo LaptopOperating System Windows 10 My Question or Issue The Made for you tab in the Web player and the client is empty and says "Keep listening to the music you love. Once we know what you love to listen to, Your Dail...

Newbie

  Plan Free Country  India Device Lenovo Laptop Operating System  Windows 10  My Question or Issue  The Made for you tab in the Web player and the client is empty a...

A_Musicophile

Community Legend

1308 Views

1 replies

0 likes

  • 1308 Views
  • 1 replies
  • 0 likes

Black Screen on Spotify Web Player Web Player

DeviceDesktopOperating SystemWindows 10 My Question or IssueJust finished building my desktop today and Spotify Web Player does not load (loads a black screen) in both Microsoft Edge and Google Chrome. Tried the Spotify App on Windows 10 and it works...

Newbie

Device Desktop Operating System Windows 10   My Question or Issue Just finished building my desktop today and Spotify Web Player does not load (loads a black screen) in both Microsoft Edge...

LucasVanzin

Newbie

1061 Views

1 replies

0 likes

  • 1061 Views
  • 1 replies
  • 0 likes

Spotify doesn't prevent screen from sleeping in the webapp

Plan Country Device Operating SystemWindows 10 My Question or IssueUsing Open Spotify it prevents the screen from sleeping. Is there a way to change that behaviour?

Casual Listener

Plan   Country   Device   Operating System Windows 10   My Question or Issue Using Open Spotify it prevents the screen from sleeping. Is there a way to change that behav...

klappis

Casual Listener

4079 Views

2 replies

0 likes

  • 4079 Views
  • 2 replies
  • 0 likes

Spotify can't play some songs after the last update

PlanFreeCountryCzech Republic DevicePersonal ComputerOperating SystemWindows 7 My Question or IssueAfter last update my Spotify can't play some songs. Mostly songs of new artists what i didn't listened before. Everyhing what I've added to my playlist...

Casual Listener

Plan Free Country Czech Republic   Device Personal Computer Operating System Windows 7   My Question or Issue After last update my Spotify can't play some songs. Mostly songs of ...

corroder5

Casual Listener

1331 Views

6 replies

3 likes

  • 1331 Views
  • 6 replies
  • 3 likes

Solved!!Superuser Contribution "Spotify can't play this right now, if you have the file on your computer you can impot it

PlanFree/PremiumCountry DenmarkDevice(iPhone 6s)Operating System(Windows 10) My Question or Issue HiI've in the past week been unable to play any song on spotify on PC, however i can play all songs on my phone...I have tried a few things to fix it bu...

Newbie

Plan Free/Premium Country  Denmark Device (iPhone 6s) Operating System (Windows 10)   My Question or Issue  Hi I've in the past week been unable to play any song on spotify ...

Jemi

Spotify Legend

2548 Views

5 replies

0 likes

  • 2548 Views
  • 5 replies
  • 0 likes

Superuser Contribution Artist name is Wrong

I have already communicated with you on several occasions. By mistake, my artistic name appears as VideoBeta and is actually Video Beta. In fact, I already have music uploaded as Video Beta. I write to Spotofy and the only thing they do is answer me ...

Casual Listener

I have already communicated with you on several occasions. By mistake, my artistic name appears as VideoBeta and is actually Video Beta. In fact, I already have music uploaded as Video Beta. I write ...

Katerina

Spotify Legend

2938 Views

3 replies

0 likes

Error 412
  • 2938 Views
  • 3 replies
  • 0 likes

Playlists synced but "Songs" not synced

PlanPremiumCountry SingaporeDeviceCustom PC, Huawei P9+Operating SystemWindows 7 Ultimate x64, Android Oreo My Question or Issue Songs saved and added to playlists on Android are synced in individual playlists but not in the main "Songs" list in the ...

Newbie

Plan Premium Country  Singapore Device Custom PC, Huawei P9+ Operating System Windows 7 Ultimate x64, Android Oreo   My Question or Issue  Songs saved and added to playlists ...

OneByBoo

Roadie

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

Lots of songs won't play!

PlanFreeCountry CanadaDevicePCOperating System Windows 10My Question or Issue Spotify won't play like 70% of songs I try to play, this is becoming a pain in the neck. See attatched file for what I see when i try to play unplayable songs. There are lo...

Newbie

Plan Free Country  Canada Device PC Operating System   Windows 10 My Question or Issue  Spotify won't play like 70% of songs I try to play, this is becoming a pain in the nec...

AcousticGrover

Gig Goer

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Desktop Spotify basically broken

PlanFreeCountry USADeviceToshiba laptop, iPhone 7+Operating SystemWindows 10, iOS 12.1.4 My Question or Issue a few weeks ago, i noticed i was unable to play songs that i had never played before on spotify. it didn't matter if i was able to play them...

Newbie

  Plan Free Country  USA Device Toshiba laptop, iPhone 7+ Operating System Windows 10, iOS 12.1.4   My Question or Issue  a few weeks ago, i noticed i was unable to pla...

Mantisentil

Community Legend

1015 Views

1 replies

0 likes

  • 1015 Views
  • 1 replies
  • 0 likes

no sound during playback

My Question or Issuewhen i try playing tracks on windows, both on Spotify web player and the downloaded app, it shows the progress bar moving but will not play sound. after another trial, it shows me "error: cannot play the current song." i've tried ...

Newbie

My Question or Issue when i try playing tracks on windows, both on Spotify web player and the downloaded app, it shows the progress bar moving but will not play sound. after another trial, it shows ...

A_Musicophile

Community Legend

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

nothing works

all of the songs are greyed out when i click on them they do not play. none of my playlists load tried uninstall reinstall didnt work

Newbie

  all of the songs are greyed out when i click on them they do not play.  none of my playlists load  tried uninstall reinstall didnt work   

A_Musicophile

Community Legend

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Desktop Overlay

PlanPremiumCountry USADeviceComputerOperating SystemWindows 10 My Question or IssueI recently installed a new SSD and installed windows 10 on it, and when I installed spotify, the desktop overlay disappeared, and I have no option to turn it back on. ...

Casual Listener

Plan Premium Country  USA Device Computer Operating System Windows 10   My Question or Issue I recently installed a new SSD and installed windows 10 on it, and when I installed sp...

timmappa

Casual Listener

3095 Views

2 replies

0 likes

Desktop overlay
Windows 10
  • 3095 Views
  • 2 replies
  • 0 likes

Search function - not working on my Microsoft windows phone - rest of functions working

PlanPremiumCountryUnited Kingdom DeviceMicrosoft Windows phoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Premium Country United Kingdom   Device Microsoft Windows phone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

337 Views

0 replies

0 likes

  • 337 Views
  • 0 replies
  • 0 likes

Spotify on Windows dosn't work

Operating SystemWindows 10 My Question or IssueA few days ago I have problems with the app, it does not play some songs and I have uninstalled and installed it and it is still the same, now the empty playlists appear, but in the cellphone I can play ...

Newbie

 Operating System Windows 10   My Question or Issue A few days ago I have problems with the app, it does not play some songs and I have uninstalled and installed it and it is still the ...

Bittencourt

Spotify Star

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Desktop Bug

PlanPremiumCountryUnited States DeviceSelf-Built DesktopOperating SystemWindows 10 My Question or IssueWhen i use my keyboard (Next song) button the songs overlap and when i pause the song, a song is still playing through Spotify. The only way i can ...

Newbie

Plan Premium Country United States   Device Self-Built Desktop Operating System Windows 10   My Question or Issue When i use my keyboard (Next song) button the songs overlap and ...

Bittencourt

Spotify Star

596 Views

1 replies

0 likes

bug
  • 596 Views
  • 1 replies
  • 0 likes