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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1876 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147907 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

133147 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11148 Views

1 replies

6 likes

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  • 6 likes

PC app doesn't show up in spotify connect

PlanPremiumDevicePCOperating SystemWindows 10My Question or Issue After doing almost nothing spotify pc app acts like offline. What i mean by this, is i can't use spotify connect on it altough i can on browser spotify app. Can't use play together on ...

Casual Listener

Plan Premium Device PC Operating System Windows 10 My Question or Issue    After doing almost nothing spotify pc app acts like offline. What i mean by this, is i can't use spotify c...

nightstaker561

Newbie

1871 Views

3 replies

4 likes

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Spotify.exe and SpotifySetup.exe not opening (no error message)

Plan PremiumCountry BrazilDevice PCOperating System Windows 10 My Question or Issue When I try to open spotify.exe I see the little loading icon on my mouse icon but nothing happens, not even an error message, there is no spotify process that opens n...

Newbie

Plan  Premium Country  Brazil Device  PC Operating System  Windows 10   My Question or Issue   When I try to open spotify.exe I see the little loading icon on ...

2005 Views

0 replies

1 likes

not opening
Windows 10
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Overlay option not in settings

Windows 8.1 64bit, Premium Subscription, Version 1.0.96.181.gf6bc1b6b, Spotify App 32bit(/shrug?) So I just started using Spotify after seeing a friend use it, and getting recommended. I saw one of those friends using their media buttons and getting ...

Newbie

      Windows 8.1 64bit, Premium Subscription, Version 1.0.96.181.gf6bc1b6b, Spotify App 32bit(/shrug?)   So I just started using Spotify after seeing a friend use it, a...

339 Views

0 replies

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Song songs play/no sound other song fine. What's up?

PlanFreeCountryUSA DeviceDESKTOP PCOperating SystemVISTA My Question or IssueHi. Some songs show they are playing but no sound. I play a different song/band and there is sound without any adjustments or changes to my settings.2 particular bands I am ...

Newbie

Plan Free Country USA   Device DESKTOP PC Operating System VISTA   My Question or Issue Hi. Some songs show they are playing but no sound. I play a different song/band and there ...

199 Views

0 replies

0 likes

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Superuser Contribution No Daily mixes on Desktop version

PlanFreeCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueDaily mixes don't show up on my desktop app and web player. Everything's ok on android app. I have 5 daily mixes there but something is wrong with PC player.

Casual Listener

Plan Free Country Poland Device PC Operating System Windows 10   My Question or Issue Daily mixes don't show up on my desktop app and web player. Everything's ok on android app. I have...

Peter

Spotify Legend

1830 Views

13 replies

0 likes

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Songs adds itself automatically in the same playlist

PlanPremiumCountry Sweden Operating SystemWindows 10 My Question or IssueMight be a wierd title but I'll try to break this down.I have a playlist where I've got alot of rock songs. That's the only playlist that I've had problem with. If I'm listening...

Newbie

Plan Premium Country  Sweden   Operating System Windows 10   My Question or Issue Might be a wierd title but I'll try to break this down. I have a playlist where I've got alo...

222 Views

0 replies

0 likes

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failed to export some data

Windows 10 spotify appHello, recently everytime i open spotify im getting notification that"failed to export some data"no idea how to fix (unistaling=nothing happens) any solutions

Newbie

 Windows 10 spotify app Hello, recently everytime i open spotify im getting notification that"failed to export some data"no idea how to fix (unistaling=nothing happens) any solutions   &...

371 Views

0 replies

3 likes

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Solved!! Switching audio device causes spotify to freeze

PlanPremiumDevicePCOperating SystemWin 7  The title says it all i think.

Newbie

Plan Premium Device PC Operating System Win 7     The title says it all i think.

user-removed

Not applicable

4443 Views

10 replies

5 likes

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Enable Explicit Songs by disabling 'Hardware acceleration"?!

Spotify premium on Windows 7I had a weird problem with Spotify doesn't playing any songs with explicit content, and there was nowhere in the settings where I could turn it on/off.Then I read on another thread that people who had problems with Spotify...

Regular

Spotify premium on Windows 7 I had a weird problem with Spotify doesn't playing any songs with explicit content, and there was nowhere in the settings where I could turn it on/off. Then I read on...

Kaya77

Regular

779 Views

2 replies

0 likes

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Solved!!Superuser Contribution Windows 10 App sporadically offline

PlanPremiumCountryAustriaDevicePCOperating SystemWindows 10 w/ newest updates Hello dear community,sadly i could not find any useful information while searching.. I have the problem that Spotify goes offline sporadically, about 60sec. online, 15sec. ...

Casual Listener

Plan Premium Country Austria Device PC Operating System Windows 10 w/ newest updates     Hello dear community, sadly i could not find any useful information while searching.. &n...

Katerina

Spotify Legend

997 Views

7 replies

0 likes

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Unwanted items

PlanPremiumCountry FranceDevicePCOperating System7 Pro My Question or IssueHelloHow to delete "derivative products" on artiste page on desktop spotify software ?How to delete "playlists" things below artiste ?How to personalize "Home page" : the play...

Casual Listener

Plan Premium Country  France Device PC Operating System 7 Pro   My Question or Issue Hello How to delete "derivative products" on artiste page on desktop spotify software ? How ...

204 Views

0 replies

0 likes

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Solved!! Spotify installer does nothing when started

PlanPremium DevicePCOperating SystemWindows 10 My Question or IssueHi, I would like to get help from the community. Recently I had some update issues with the Spotify app, so I decided to reinstall it. Once I uninstalled the original app, I downloade...

Regular

Plan Premium   Device PC Operating System Windows 10   My Question or Issue Hi, I would like to get help from the community. Recently I had some update issues with the Spotify app,...

mglaedr

Regular

3335 Views

20 replies

4 likes

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  • 20 replies
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local files are not linked, they are greyed out (ID3 Tags are correct)

Plan: PremiumCountry: ATDevice: HP LaptopOperating System: Windows 10My Question or IssueI want to import my local library and create a playlist of thembut spotify won't match the files with the spotify database, they remain greyI used Mp3Tag v2.91 t...

Music Fan

Plan: Premium Country: AT Device: HP Laptop Operating System: Windows 10 My Question or Issue I want to import my local library and create a playlist of them but spotify won't match the files w...

488 Views

0 replies

2 likes

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automatically changes playlist

planpremium CountryNetherlands DevicelaptopOperating Systemwindows 10 My Question or Issue i have a list of 2000 songs and i want to start listening in the middle and continue from there. But spotify automatically changes the next song to be played t...

Newbie

plan premium   Country Netherlands   Device laptop Operating System windows 10   My Question or Issue  i have a list of 2000 songs and i want to start listening in the...

273 Views

0 replies

0 likes

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Spotify Connect only working after install

Hello, I'm currently using a Windows 10 Pro RS6 build 18305.I can use spotify connect after installation spotify, either the spotify on windows storebut after I close it, and open it again, Spotify Connect doesn't detect any devicesI've tried to disa...

Newbie

Hello, I'm currently using a Windows 10 Pro RS6 build 18305. I can use spotify connect after installation spotify, either the spotify on windows store but after I close it, and open it again, Spoti...

bluphobia

Regular

1768 Views

10 replies

4 likes

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Playlist Radio Missing

PlanPremium CountrySweden Operating SystemWindows 10 My Question or IssueThe radio feature on the playlists seems to be gone. How can I get them back?I read that "Spotify Radio has been removed from the free, ad-supported service on mobile. ". The cl...

Music Fan

Plan Premium   Country Sweden   Operating System Windows 10   My Question or Issue The radio feature on the playlists seems to be gone. How can I get them back? I read that ...

MichaelaPeclova

Newbie

3140 Views

17 replies

19 likes

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Yellow Text Appearing for Songs Instead of White Text (Windows 10 Desktop)

I noticed in my Desktop that some songs have been appearing with a yellow text color instead of the traditional white that is used everywhere else. Is there any reason for this? I've noticed this quite frequently with regards to Japanese being stream...

Visitor

I noticed in my Desktop that some songs have been appearing with a yellow text color instead of the traditional white that is used everywhere else. Is there any reason for this? I've noticed this qui...

Nvzu

Visitor

2011 Views

1 replies

0 likes

bug
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Why doesn't spotify support importing from .ogg files?

I hear when spotify uses the .ogg format for music. But you can't import music from your local files to your spotify if it's .ogg? That seems very dumb. Why do they not support .ogg files? I just want to listen to the music I have downloaded, but bec...

Casual Listener

I hear when spotify uses the .ogg format for music. But you can't import music from your local files to your spotify if it's .ogg? That seems very dumb. Why do they not support .ogg files? I just wan...

thetrancelover

Visitor

6342 Views

4 replies

11 likes

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  • 4 replies
  • 11 likes

Discord won't show what music I am playing?

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue How do I fix this error. I want my spotify on pc to sync with discord, meanwhile when I am on ps4 it shows my status on discord.

Newbie

Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  How do I fix this error. I want my spotify on ...

Milkiz

Newbie

680 Views

2 replies

1 likes

  • 680 Views
  • 2 replies
  • 1 likes

Offline when I'm Not

PlanFreeCountry United States of AmericaDevice(HP Pavilion g6)Operating System(Windows 7) My Question or IssueSpotify is saying that my laptop is offline when it is not. It is connected to the WiFi and the connection if working just fine. It was only...

Newbie

  Plan Free Country  United States of America Device (HP Pavilion g6) Operating System (Windows 7)   My Question or Issue Spotify is saying that my laptop is offline when it...

391 Views

0 replies

0 likes

  • 391 Views
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