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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

158005 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

terioncalling

Roadie

156713 Views

297 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11595 Views

1 replies

6 likes

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Solved!! Web Player a total disaster

It is amazing that with so many people complaining about problems with Web Player they don't fix the problem or allow us to just quit this disastrous option. I DON'T want Web player. It messes my Spotify program in windows 10. Songs keep skipping whe...

Regular

  It is amazing that with so many people complaining about problems with Web Player they don't fix the problem or allow us to just quit this disastrous option. I DON'T want Web player. It messe...

mastix

Regular

596 Views

2 replies

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Unable to move songs around

PremiumUSA Windows 10 My Question or Issue On my windows 10 system with prem package thru playstaion music yesterday I was able to add a song to a play list and then move it around to fit where i wanted it to go in the list on my computer. I can stil...

Casual Listener

    Premium USA  Windows 10   My Question or Issue  On my windows 10 system with prem package thru playstaion music yesterday I was able to add a song to a play list a...

upirlikhyi

Casual Listener

537 Views

3 replies

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[Radio] Screen not load properly

PlanPremiumCountryBR Operating SystemWindows 10 My Question or Issue I can't use the radio since last update, the screen not load properly.

Casual Listener

Plan Premium Country BR   Operating System Windows 10   My Question or Issue  I can't use the radio since last update, the screen not load properly. 

chicheme

Newbie

1204 Views

3 replies

0 likes

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Local files I added in spotify not replacing unavailable, grayed out tracks.

PlanFreeCountryThe Netherlands DeviceHP LaptopOperating SystemWindows 10 LTSC, not using the windows store app. My Question or Issue On my home pc, I edited metadata of my local files so they would show up in my spotify library, replacing songs which...

Visitor

 Plan Free Country The Netherlands   Device HP Laptop Operating System Windows 10 LTSC, not using the windows store app.   My Question or Issue  On my home pc, I edited...

darylfrompulse

Music Fan

575 Views

2 replies

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Spotify now always starts as if "Show desktop overlay when using media keys" was enabled

Since the last update, even with the preference "Display Options" / "Show desktop overlay when using media keys" disabled, every time I started Spotify, it works as if that option was enabled... I need enter in Prefereces enabled the option and then ...

Roadie

Since the last update, even with the preference "Display Options" / "Show desktop overlay when using media keys" disabled, every time I started Spotify, it works as if that option was enabl...

Mantisentil

Community Legend

725 Views

1 replies

6 likes

Media Overlay
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Can't play current song error

PlanPremiumCountry CanadaDeviceHP laptopOperating SystemWindows My Question or IssueI have tried numerous times to fix the "can't play current song error" to no avail. I have followed all the other suggestions even though they say this issue is "solv...

Newbie

Plan Premium Country  Canada Device HP laptop Operating System Windows   My Question or Issue I have tried numerous times to fix the "can't play current song error" to no avail. I...

GenCastle

Newbie

452 Views

1 replies

1 likes

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Spotify jumps songs after 30s

PlanPremiumCountry SpainDevicePCOperating SystemWindows 10 My Question or IssueSpotify keeps jumping songs every 10s. I have reinstalled disabled and enabled different options....nothing ...suddenly it works suddenly it jumps to next song. Very frust...

Regular

  Plan Premium Country  Spain Device PC Operating System Windows 10   My Question or Issue Spotify keeps jumping songs every 10s. I have reinstalled disabled and enabled dif...

mastix

Regular

747 Views

2 replies

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My desktop spotify won't play songs, local files or playlists

PlanPremiumCountry ChileDeviceAsus VivoBook S15 S1510UAOperating SystemWindows 10 My Question or Issue My Spotify won't let me play songs. Every time I try to play a single song, it will answer me with "Spotify can't play this right now. If you have ...

Newbie

Plan Premium Country  Chile Device Asus VivoBook S15 S1510UA Operating System Windows 10  My Question or Issue  My Spotify won't let me play songs. Every time I try to pl...

AvergaeAnybody

Casual Listener

1599 Views

1 replies

0 likes

Desktop
Issues
problems
Troubleshooting
Windows
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Solved!! Wrong song title in an album

The song got switched up, i noticed it when i wanted to listen to the song again on the albumMF DOOM - Lightworks ft J Dilla, Born like this album switched up with Batty Boyz same song within the albumThe song Batty Boyz is shouldve be Lightworks, th...

Visitor

   The song got switched up, i noticed it when i wanted to listen to the song again on the album MF DOOM - Lightworks ft J Dilla, Born like this album  switched up with Batty Boyz sa...

vinhtran

Regular

1440 Views

4 replies

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How I do I automatically open links from a web browser in Spotify Desktop app and not webplayer?

How can I configure Spotify Desktop App and/or Web Player to automatically open links in Spotify Desktop App? For example, if I click this: https://open.spotify.com/album/3v2GjFB9V5kHgrOCXn3sI9?si=rneGiFfGQ-eH-87Q-TpWhQ I want that album to open in t...

Roadie

How can I configure Spotify Desktop App and/or Web Player to automatically open links in Spotify Desktop App?   For example, if I click this:   https://open.spotify.com/album/3v2GjFB9V5...

PauloJMF

Music Fan

3412 Views

1 replies

1 likes

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When selecting from playlist without shuffle on, Spotify queues entire playlist from track 1

PlanPremiumCountry CanadaDeviceMacbook air mid 2013, Operating SystemMacOS 10.14.1, 1.0.93.242.gc2341a27 My Question or IssueWhen selecting a song from a ~130 entry playlist, regardless of what track of the playlist is selected, the queue will automa...

Casual Listener

Plan Premium Country  Canada Device Macbook air mid 2013,  Operating System MacOS 10.14.1, 1.0.93.242.gc2341a27 My Question or Issue When selecting a song from a ~130 entry p...

infernonrx

Regular

682 Views

1 replies

2 likes

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Shuffle broken on Windows 10 app for large playlists

Shuffle is not working in Windows 10 for LARGE PLAYLISTS. This has only cropped up for me sometime in the last month (had it one time before but fixed with trick of deleting all in the Playing queue and then starting again, but that fix isn't working...

Casual Listener

Shuffle is not working in Windows 10 for LARGE PLAYLISTS. This has only cropped up for me sometime in the last month (had it one time before but fixed with trick of deleting all in  the Playing ...

Mantisentil

Community Legend

457 Views

1 replies

1 likes

  • 457 Views
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Radio doesn't work

For months now, my Radio function's simply given me the screen "Error - Failed to load."I'm given no further information on this and simply had to depend on anonymous forms up to now. I've attempted disabling my firewall, using a different client, ac...

Newbie

For months now, my Radio function's simply given me the screen "Error - Failed to load." I'm given no further information on this and simply had to depend on anonymous forms up to now. I've att...

290 Views

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Can't play the current song

PlanFree/PremiumCountry Canada Device desktop home built 16gb ramOperating SystemWindows 10 My Question or Issue I have over 90,000 mp3s, took several attempts to load it. When I lick on play in Local Files it will start playing my collection, but, e...

Casual Listener

Plan Free/Premium Country Canada   Device  desktop home built 16gb ram Operating System Windows 10   My Question or Issue  I have over 90,000 mp3s, took several attempts...

284 Views

0 replies

0 likes

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Experimental Features - Classical Works

PlanPremiumCountry USA Operating SystemWindows My Question or Issue There is an Experimental Features called Classical Works available for Premium members. Is this available for ALL premium members or has it only been rolled out to some? I'd like to ...

Newbie

Plan Premium Country  USA   Operating System Windows    My Question or Issue  There is an Experimental Features called Classical Works available for Premium members....

Sebasty

Community Legend

4060 Views

1 replies

4 likes

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POPUP disabled but still showing on screen

Hello, im having a problem with the popup option, when i switch tracks with my keyboard the popup shows the next song, but i have the option disabled at configuration.I have to enter the configuration, enable and disable the option, after that the po...

Newbie

  Hello, im having a problem with the popup option, when i switch tracks with my keyboard the popup shows the next song, but i have the option disabled at configuration. I have to enter the co...

Mantisentil

Community Legend

1102 Views

1 replies

0 likes

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Settings keeps resetting after restarting PC...

IssueEvery time i restart my PC the settings revert back even if I changed them. I have no clue when spotify saves the settings but it seems to be at random and its really annoying. This seems to be a well known issue since it was supposed to be fixe...

Newbie

Issue Every time i restart my PC the settings revert back even if I changed them. I have no clue when spotify saves the settings but it seems to be at random and its really annoying. This seems to b...

839 Views

0 replies

1 likes

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Error 17 in spotify

Hi! I use Spotify couple of months and in a moment it stopped working. I understand that I don't live in a country where officially there is Spotify but would like to continue to listen to Spotify because I like the selection of music and I love Spot...

Newbie

Hi! I use Spotify couple of months and in a moment it stopped working. I understand that I don't live in a country where officially there is Spotify but would like to continue to liste...

Loxer

Community Legend

462 Views

1 replies

0 likes

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Can't log in to spotify desktop version

PlanFreeCountryNew ZealandDeviceHP Elitebook 840 G2Operating SystemWindows 10 latest updateMy Question or IssueSi I'm not entirely sure what is going on. One day i'm able to use spotify perfectly fine, and then the next day I can't seem to access my ...

Casual Listener

Plan Free Country New Zealand Device HP Elitebook 840 G2 Operating System Windows 10 latest update My Question or Issue Si I'm not entirely sure what is going on. One day i'm able to use spo...

Loxer

Community Legend

490 Views

2 replies

0 likes

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Shuffle of large playlists doesn't work properly

PlanPremiumCountry: Germany Device:Samsung Galaxy S8+ and Windows PCOperating SystemAndroid Oreo, Windows 7 My Question or Issue I've created some very large playlists that sometimes contain 600 tracks and more. There are also many tracks of a single...

Casual Listener

Plan Premium Country: Germany   Device: Samsung Galaxy S8+ and Windows PC Operating System Android Oreo, Windows 7   My Question or Issue  I've created some very large...

270 Views

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1 likes

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