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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

150895 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

139002 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11290 Views

1 replies

6 likes

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Superuser Contribution Music skips to the next song after 45 - 90 secs on multiple devices

Free planUK based but currently in IndiaWindows laptop using Internet Explorer 10 running Spotify App 1.0.91.183.g259b84fa and iPad Pro ios 11 running latest version of Spotify. My Question or IssueOn both devices the music skips after a random amoun...

Newbie

Free plan UK based but currently in India Windows laptop using Internet Explorer 10 running Spotify App 1.0.91.183.g259b84fa and iPad Pro ios 11 running latest version of Spotify.     ...

Peter

Spotify Legend

383 Views

1 replies

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Solved!! [WINDOWS + ANDROID] No notifications at all

PlanPremiumCountry ItalyDeviceDell Desktop + Huawei P9 plusOperating SystemWindows 10 + Android7.0 My Question or IssueHi everybody,I have no notifications icon in Windows (plese see attachment) although I have activated all the "PUSH notifications" ...

Newbie

Plan Premium Country  Italy Device Dell Desktop + Huawei P9 plus Operating System Windows 10 + Android7.0   My Question or Issue Hi everybody, I have no notifications icon in Win...

Lorenzo_NGG

Roadie

534 Views

1 replies

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Superuser Contribution Student discount -3 months at 99c

My Question or Issue:Prior varifying my student discount, it was showing i will receive 99c for first 3 months on student packhage, then CAD4.99 per month.after student status verification, i donot see it. I have been taken to payment and has been ch...

Newbie

My Question or Issue: Prior varifying my student discount, it was showing i will receive 99c for first 3 months on student packhage, then CAD4.99 per month. after student status verification, i d...

Peter

Spotify Legend

407 Views

2 replies

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Solved!! failure to import songs

PlanFreeCountryHonduras Operating SystemWindows 10 My Issue: I have a problem about importing music to my playlists. Over time artists hide their albums being denied their reproduction, the songs I could recover them by importing them with the discs ...

Casual Listener

Plan Free Country Honduras   Operating System Windows 10   My Issue:   I have a problem about importing music to my playlists. Over time artists hide their albums being denie...

mssuro1

Casual Listener

1066 Views

2 replies

1 likes

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Superuser Contribution No puedo escuchar en alta calidad.

Hola a todos, mi caso es el siguiente, tengo cuenta premium, tengo acceso a toda las caracteristicas de usuario premium, pero no puedo oir en alta calidad, aqui algunos pantallazos. Muchas gracias, espero su ayuda.

Casual Listener

Hola a todos, mi caso es el siguiente, tengo cuenta premium, tengo acceso a toda las caracteristicas de usuario premium, pero no puedo oir en alta calidad, aqui algunos pantallazos.   Muchas g...

Jemi

Spotify Legend

513 Views

3 replies

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Superuser Contribution Offline Music randomly deleting.

PlanPremiumCountry Australia/New ZealandDeviceLaptopOperating SystemWindows 10 My Question or Issue All of my offline music has deleted itself maybe 5 times now in the past 3 weeks.Does anyone else have this problem? I've already removed all offline ...

Newbie

  Plan Premium Country  Australia/New Zealand Device Laptop Operating System Windows 10   My Question or Issue   All of my offline music has deleted itself maybe 5 tim...

Peter

Spotify Legend

377 Views

1 replies

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Superuser Contribution Find local songs in the Spotify database

PlanFreeCountry Canada Operating SystemWindows My Question or Issue I made a friend of mine a playlist, first through iTunes, and then I imported that playlist - and the songs in it - to Spotify. As it turns out, as almost all the songs are local son...

Newbie

Plan Free Country  Canada   Operating System Windows  My Question or Issue   I made a friend of mine a playlist, first through iTunes, and then I imported that playl...

darylfrompulse

Music Fan

4134 Views

7 replies

2 likes

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Spotify doesn't play any sound at all

Plan: FreeCountry: USA Device: Lenovo G50-80 laptopOperating System: Windows 10 Home I'm not sure what caused/changed before this happened, although it might have been an automated update.Spotify doesn't play any sound at all. I've tried speakers, bl...

Casual Listener

Plan: Free Country: USA   Device: Lenovo G50-80 laptop Operating System: Windows 10 Home   I'm not sure what caused/changed before this happened, although it might have been an automa...

MaximusMidnight

Casual Listener

544 Views

2 replies

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Superuser Contribution Spotify local files not working Agin

What do I need to do to spotify to find my local files?why can not my spotify playlists find my local files?but spotify can find them?but when I look in local files on spotify, I can find them.one of the picture shows my playlist.The other shows the ...

Casual Listener

What do I need to do to spotify to find my local files? why can not my spotify playlists find my local files? but spotify can find them? but when I look in local files on spotify, I can find them....

Ageofempierswar

Casual Listener

526 Views

2 replies

0 likes

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YOUR LIBRARY's Albums includes singles

DeviceMotorola G5 Plus, Samsung s9 laptopOperating SystemAndroid nougat, Windows 10 My Question or Issue On pc singles show up in YOUR LIBRARY's Albums, even when I click 'Saved Albums Only'. I don't want to see them. This is not so in android app. P...

Casual Listener

Device Motorola G5 Plus, Samsung s9 laptop Operating System Android nougat, Windows 10   My Question or Issue  On pc singles show up in YOUR LIBRARY's Albums, even when I click 'Saved...

328 Views

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Superuser Contribution I can't uninstall Spotify on Windows 7

PlanPremiumOperating SystemWindwos 7My Question or IssueI can not uninstall Spotify on Windows 7 i dont know why but the crashes program when i try to uninstall it from all ways, via Control Panel or the Command line, I dont know what to do... Also i...

Casual Listener

Plan Premium Operating System Windwos 7 My Question or Issue I can not uninstall Spotify on Windows 7 i dont know why but the crashes program when i try to uninstall it from all ways, via Contro...

Peter

Spotify Legend

1157 Views

3 replies

0 likes

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No Internet Connection Detected (Error Code: 4)

Further to all the other threads on this, I was experiencing this problem and tried all the fixes suggested in those threads. The one that suggests changing the proxy seemed to work until I tried using Spotify again the next day. Then it was back to ...

Casual Listener

Further to all the other threads on this, I was experiencing this problem and tried all the fixes suggested in those threads. The one that suggests changing the proxy seemed to work until I tried usi...

Gerrard_B

Casual Listener

1895 Views

3 replies

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Superuser Contribution Syncing local files from phone back to PC

Hello community, I just have a little question. So I had tons of custom files I uploaded to spotify (I'm on the premium subscription btw), but I uploaded them to playlists and synced them to my phone so I can play them when I'm not home. However I re...

Newbie

Hello community, I just have a little question. So I had tons of custom files I uploaded to spotify (I'm on the premium subscription btw), but I uploaded them to playlists and synced them to my pho...

Peter

Spotify Legend

481 Views

1 replies

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Quicker way to add individual songs to a playlist?

PlanPremium DeviceDesktop, Windows 10 My Question or Issue I want to add a bunch of songs to the same playlist. These are always single songs, so I can't just drag and drop multiple songs into the playlist I want. Is there a shortcut of some sort bec...

Newbie

Plan Premium   Device Desktop, Windows 10   My Question or Issue  I want to add a bunch of songs to the same playlist. These are always single songs, so I can't just drag and dr...

DennyEMufc

Roadie

2242 Views

2 replies

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Solved!! Error Code 17, A Firewall may be blocking Spotify!

Firewall is not blocking Spotify! I enabled Spotify in every way through firewall. Web player works perfectly but Windows app doesn't. It displayes error: A firewall may be blocking Spotify. Please update your firewall to allow Spotify. Additionally ...

Visitor

Firewall is not blocking Spotify! I enabled Spotify in every way through firewall. Web player works perfectly but Windows app doesn't. It displayes error: A firewall may be blocking Spotify. Please u...

davidjjc

Visitor

16355 Views

5 replies

4 likes

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I want to open spotify, but it stays in that circle and does not open the program

PlanPremiumCountry BolviaDevice(Lenovo 80KY)Operating System(Windows 10) My Question or Issue Recently I downloaded the program spotify for PC, it turns out that it does not open, try other versions and nothing does not want to open the program, my o...

Casual Listener

Plan Premium Country  Bolvia Device (Lenovo 80KY) Operating System (Windows 10)   My Question or Issue  Recently I downloaded the program spotify for PC, it turns out that it...

Pixshoot

Casual Listener

465 Views

2 replies

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Superuser Contribution "Spotify Can't play this right now If you have the file you can import it."

PlanFamilyCountryScotland DevicePCOperating SystemWindows 10 My Question or IssueI am playing U2 songs of experience delux edition and its skipping most files with this error. Anyone know how to sort it ?

Casual Listener

Plan Family Country Scotland   Device PC Operating System Windows 10   My Question or Issue I am playing U2 songs of experience delux edition and its skipping most files with thi...

Peter

Spotify Legend

860 Views

3 replies

0 likes

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Superuser Contribution Daily Mix changing

PlanPremium My Question or IssueMy daily mixes (both on iPhone and Windows desktop) change when I am listening to them. I find I like the first 10/15 songs and go back to listen to them 30 minutes later (without closing the app) and that daily mix ha...

Newbie

Plan Premium  My Question or Issue My daily mixes (both on iPhone and Windows desktop) change when I am listening to them. I find I like the first 10/15 songs and go back to listen to them 30...

Peter

Spotify Legend

1797 Views

1 replies

0 likes

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Playlists missing from Windows app, but show in Android

PlanPremium FamilyCountry USA DeviceDell PC ~2016 vintageOperating SystemWindows 10 My Question or IssueI have a lot of playlists. I organize them into folders, and subfolders, and sub-sub-folders, alphabetically. e.g. "ABC" --> "A" --> "AC/DC" --> "...

Casual Listener

Plan Premium Family Country  USA  Device Dell PC ~2016 vintage Operating System Windows 10   My Question or Issue I have a lot of playlists.  I organize them into folder...

302 Views

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