Help - Desktop Windows

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:38:28 PM
2025-05-12 7:25:53 AM
songcat1
Casual Listener
116518 Views
82 replies
27 likes

116518 Views
82 replies
27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

MattSuda
Spotify Star
2023-06-26 8:42:18 AM
2025-04-07 12:28:40 AM
whatintheworldisthis
Visitor
112548 Views
291 replies
22 likes

112548 Views
291 replies
22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:08:45 PM
2023-04-29 10:41:16 PM
MattSuda
Spotify Star
8755 Views
1 replies
6 likes

8755 Views
1 replies
6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

Goodman
Spotify Legend
2013-09-17 11:47:47 AM
149733 Views
0 replies
26 likes
Mac
Windows

149733 Views
0 replies
26 likes

Spotify web player black screen

PlanPremiumCountryUS DeviceLaptopOperating SystemWindows Spotify web player not working (black screen) on all browsers. Chrome, IE..it's been like this for 2 weeks. Tried logging out of all devices, clearing cache, uninstalled chrome. Idk what to do

Mahirishi
Casual Listener
Plan Premium Country US Device Laptop Operating System Windows Spotify web player not working (black screen) on all browsers. Chrome, IE..it's been like this for 2 weeks. Trie...
2018-11-17 3:30:05 PM
2018-11-18 1:45:35 AM
Keanu_C
Community Legend
903 Views
1 replies
0 likes

903 Views
1 replies
0 likes

Some spotify songs won't load

I'm using spotify premium version 1.0.93.244.g1e3a05e7 on Windows 10. When i try to listen to music some songs will load and others will be stuck at 0:00. I've tried everything to fix it like turning of hardware acceleration and high quality streamin...

Rank0
Regular
I'm using spotify premium version 1.0.93.244.g1e3a05e7 on Windows 10. When i try to listen to music some songs will load and others will be stuck at 0:00. I've tried everything to fix it ...
2018-11-16 9:56:36 PM
2018-11-17 10:14:34 PM
Billy-J
Spotify Star
2871 Views
3 replies
0 likes

2871 Views
3 replies
0 likes

Solved!! Spotify won't play any new song I try to play.

Every time I try to play a song that just got released or I've never played for, the song doesn't play (bar not moving, cover art, artist, and song name all missing in bottom left). Any song in my library or previously saved play perfectly, only new ...

zeshan_k_47
Casual Listener
Every time I try to play a song that just got released or I've never played for, the song doesn't play (bar not moving, cover art, artist, and song name all missing in bottom left). Any song in ...
2018-11-15 3:38:21 AM
2018-11-17 4:17:20 PM
Sebasty
Community Legend
18214 Views
29 replies
8 likes

18214 Views
29 replies
8 likes

Superuser Contribution I CAN ONLY LISTEN SONGS ON MY ALBUMS PLZ HELP

PlanFreeOperating SystemWindows 10 My Question or IssueI CAN ONLY PLAY SONGS ON MY ALBUMS. WHEN I PLAY SONGS THAT ARE NOT IN MY ALBUM THE NAME OF THE SONG GOES GREEN AND NOTHING HAPPENS. NEVER HAD THIS KIND OF PROBLEM WITH SPOTIFY HOPEFULLY THERE IS ...

shimanoz32
Regular
Plan Free Operating System Windows 10 My Question or Issue I CAN ONLY PLAY SONGS ON MY ALBUMS. WHEN I PLAY SONGS THAT ARE NOT IN MY ALBUM THE NAME OF THE SONG GOES GREEN AND NOTHING HAPP...
2018-11-13 8:38:41 PM
2018-11-17 3:12:13 PM
shimanoz32
Regular
979 Views
4 replies
0 likes

979 Views
4 replies
0 likes

Superuser Contribution Last played list empty on Windows

PlanPremiumCountry GermanyDevice(Huawei P10 Lite, PC)Operating SystemAndroid, Windows 10) My Question or Issue Hey,since some days my "Last played" (or in German "Zuletzt gehört" or "Zuletzt gespielt", differs from OS to Os) list is empty on Spotify ...

dlvs4_wu-y929
Casual Listener
Plan Premium Country Germany Device (Huawei P10 Lite, PC) Operating System Android, Windows 10) My Question or Issue Hey, since some days my "Last played" (or in German ...
2018-11-14 9:33:00 PM
2018-11-17 9:30:22 AM
Peter
Spotify Legend
1075 Views
3 replies
0 likes

1075 Views
3 replies
0 likes

Superuser Contribution Daft Punk won't play on my PC or Android

PlanPremiumCountryUnited StatesDevicePC, Android Phone My Question or IssueSince getting premium I have been unable to listen to Daft Punk on my PC or Phone. It's the only artist I've found that says 'Spotify can't play this right now" for and it's q...

user-removed
Visitor
Plan Premium Country United States Device PC, Android Phone My Question or Issue Since getting premium I have been unable to listen to Daft Punk on my PC or Phone.&nbsp...
2018-11-13 10:29:14 PM
2018-11-17 9:16:12 AM
Peter
Spotify Legend
1358 Views
3 replies
0 likes
can't play
Daft punk

1358 Views
3 replies
0 likes

Superuser Contribution Quiet Song

PlanPremiumCountry GermanyDevicePCOperating SystemWindows 10 My Question or IssueEvery song I hear has the same volume, but this one specific song called "Gee" by "Girls' Generation". In comparison to every other song this one song is very very quiet...

DefinatlyNotME
Casual Listener
Plan Premium Country Germany Device PC Operating System Windows 10 My Question or Issue Every song I hear has the same volume, but this one specific song called "Gee" b...
2018-10-07 3:59:37 PM
2018-11-17 9:13:49 AM
Peter
Spotify Legend
582 Views
3 replies
0 likes

582 Views
3 replies
0 likes

Sorting No Longer Available

Plan PremiumCountry USA DeviceLaptopOperating SystemWindows 10 My Question or Issue When browsing through search results, I have always been able to sort the results by clicking a column heading (ie. Artist, Title). As of the past two weeks or so, I ...

itcanbedone
Casual Listener
Plan Premium Country USA Device Laptop Operating System Windows 10 My Question or Issue When browsing through search results, I have always been able to sort the res...
2018-11-07 12:04:03 AM
2018-11-17 3:51:53 AM
dfinney23
Casual Listener
990 Views
6 replies
12 likes

990 Views
6 replies
12 likes

Ordem de playlists criadas

PlanFreeCountry BrasilDeviceDesktopOperating SystemWindows 8.1 My Question or Issue Olá, consigo definir a ordem de reprodução nas playlists que crio, arrastando e reorganizando as músicas, porém enfrento um problema que não consegui resolver.Em outr...

paulospromano
Casual Listener
Plan Free Country Brasil Device Desktop Operating System Windows 8.1 My Question or Issue Olá, consigo definir a ordem de reprodução nas playlists que crio, arrastando e ...
2018-11-16 4:45:29 PM
2018-11-17 2:19:09 AM
Bittencourt
Spotify Star
645 Views
3 replies
0 likes
Desktop

645 Views
3 replies
0 likes

Artists, Albums, Stations, Podcasts, Recently Played and Discover Weekly are empty.

PlanFree/PremiumCountry USDeviceLenovo Thinkpad T400/T420Operating SystemWindows 7/10 My Question or IssueSee attachment. The issue is fixed temporarily by reinstalling the app, but it comes back eventually. The issue started when I had premium but I...

MangoJuiced
Newbie
Plan Free/Premium Country US Device Lenovo Thinkpad T400/T420 Operating System Windows 7/10 My Question or Issue See attachment. The issue is fixed temporarily by reinstalling ...
2018-11-17 1:05:48 AM
365 Views
0 replies
0 likes

365 Views
0 replies
0 likes

can't report a playlist with offensive title

CountryFrance Operating SystemWindows 7 My Question or IssueWhen trying to report a playlist with an offensive title ("I don't like C**k S*ckers" in french) my browser opened with a report link to spotify support(link to the playlist: https://open.sp...

Othli
Casual Listener
Country France Operating System Windows 7 My Question or Issue When trying to report a playlist with an offensive title ("I don't like C**k S*ckers" in french) my bro...
2018-11-11 10:22:15 PM
2018-11-16 12:12:38 AM
Othli
Casual Listener
973 Views
2 replies
0 likes
offensive
report
support

973 Views
2 replies
0 likes

Songs Liked by Artist

Is there a way to see what songs you have liked by a specific artist? When I click on an artists name and go to their profile, at the top you always see the Popular section. What about a section for songs that you've liked by them? I can't seem to fi...

acroson0623
Casual Listener
Is there a way to see what songs you have liked by a specific artist? When I click on an artists name and go to their profile, at the top you always see the Popular section. What about a sectio...
2018-11-16 11:48:11 PM
372 Views
0 replies
0 likes

372 Views
0 replies
0 likes

Your Time Capsule | Spotify

My Question or Issue:I was wondering how many hours of music do you need to listen to get the playlist “Your Time Capsule”?I have had my Spotify account for almost 1 month. PlanPremiumCountrySweden Device[iPad 2017, Samsung Galaxy S7 Edge, Windows 10...

skunkletsplay
Newbie
My Question or Issue: I was wondering how many hours of music do you need to listen to get the playlist “Your Time Capsule”? I have had my Spotify account for almost 1 month. Plan Premium...
2018-11-16 8:20:21 PM
2018-11-16 11:31:28 PM
acroson0623
Casual Listener
612 Views
1 replies
0 likes
Playlists
Spotify

612 Views
1 replies
0 likes

Can't add songs to playlist nor play from search

PlanPremiumCountry SingaporeDevicePcOperating SystemWindows 10 My Question or Issue Hi recently like today when i search a song, for example solo by jennie. I see the song there but when i click on play nothing happens. Then i tried to right click an...

Jucyo
Newbie
Plan Premium Country Singapore Device Pc Operating System Windows 10 My Question or Issue Hi recently like today when i search a song, for example solo by jennie. I see t...
2018-11-16 9:34:55 PM
2018-11-16 10:24:59 PM
raina_the_rogue
Regular
320 Views
1 replies
0 likes

320 Views
1 replies
0 likes

samsung galaxy watch

PlanFreeCountry CanadaDevice(Samsung S8)My Question or Issue So, I am not able to log in to my free account of spotify in Samsung galaxy watch. I always take me to upgrade your plan screen when tried to login. As per this link, I should be able to us...

SinghRaj
Newbie
Plan Free Country Canada Device (Samsung S8) My Question or Issue So, I am not able to log in to my free account of spotify in Samsung galaxy watch. I always take me to upgrade you...
2018-11-16 10:15:04 PM
222 Views
0 replies
1 likes

222 Views
0 replies
1 likes

Frequently "Can't play current song" when going to the next song in an album.

More often than not when I am listening to a Playlist or Album on my PC the next song fails to play. I get the typical blue "Can't play current song" prompt. Hitting Skip or Play resolves the issue but it is VERY frustrating. I have already tried tur...

aka_mank
Newbie
More often than not when I am listening to a Playlist or Album on my PC the next song fails to play. I get the typical blue "Can't play current song" prompt. Hitting Skip or Play resolves the i...
2018-11-16 8:35:53 PM
417 Views
0 replies
2 likes
playback
Playback Failed
Windows

417 Views
0 replies
2 likes

windows desktop app very slow

everytime i start the desktop app on windows 10, my computer tells me the app isnt responding, then it starts up. the desktop app is also really slow and yes i have reinstalled it and still have the same problems

ws1482
Roadie
everytime i start the desktop app on windows 10, my computer tells me the app isnt responding, then it starts up. the desktop app is also really slow and yes i have reinstalled it and still have the ...
2018-11-16 8:19:29 PM
393 Views
0 replies
0 likes

393 Views
0 replies
0 likes

Solved!! Web Player Doesn't Play Any Songs

PlanFreeCountryUnited KingdomDevicePCOperating SystemWindows 10 My Question or Issue When I use web player it doesn't play any songs, I have flushed my DNS and deleted my cookies as well as trying a different account and a differetn web browser.

jackjackxdman
Casual Listener
Plan Free Country United Kingdom Device PC Operating System Windows 10 My Question or Issue When I use web player it doesn't play any songs, I have flushed my DNS and d...
2018-11-15 10:27:19 PM
2018-11-16 7:32:10 PM
jackjackxdman
Casual Listener
665 Views
2 replies
1 likes

665 Views
2 replies
1 likes

Solved!! Spotify wont play songs ive never played before

PlanPremium Operating SystemWindows 10 Spotify wont play some songs ive never played before.Screenshot is an album by mastodon added to my queue, and im not able to play any of these songs. I am a premium user and this only happens on desktop. Reinst...

novaonkova
Casual Listener
Plan Premium Operating System Windows 10 Spotify wont play some songs ive never played before. Screenshot is an album by mastodon added to my queue, and im not able to pl...
2018-11-10 10:39:03 AM
2018-11-16 7:27:40 PM
novaonkova
Casual Listener
660 Views
3 replies
2 likes

660 Views
3 replies
2 likes

Web player doesn't play

PlanFreeCountry USOperating SystemWindows 10 Web player won't play anything. Might be school filter, but it's not a problem with my phone. I uninstalled the app from my phone and it still isn't working.

kenrenzo
Newbie
Plan Free Country US Operating System Windows 10 Web player won't play anything. Might be school filter, but it's not a problem with my phone. I uninstalled the app from my phone ...
2018-11-15 5:48:03 PM
2018-11-16 6:28:59 PM
RyanL23
Newbie
486 Views
4 replies
2 likes

486 Views
4 replies
2 likes

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