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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2166 Views

0 replies

4 likes

  • 2166 Views
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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

151824 Views

83 replies

27 likes

  • 151824 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

140286 Views

294 replies

22 likes

  • 140286 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11341 Views

1 replies

6 likes

  • 11341 Views
  • 1 replies
  • 6 likes

Superuser Contribution Daily Mix changing

PlanPremium My Question or IssueMy daily mixes (both on iPhone and Windows desktop) change when I am listening to them. I find I like the first 10/15 songs and go back to listen to them 30 minutes later (without closing the app) and that daily mix ha...

Newbie

Plan Premium  My Question or Issue My daily mixes (both on iPhone and Windows desktop) change when I am listening to them. I find I like the first 10/15 songs and go back to listen to them 30...

Peter

Spotify Legend

1798 Views

1 replies

0 likes

  • 1798 Views
  • 1 replies
  • 0 likes

Playlists missing from Windows app, but show in Android

PlanPremium FamilyCountry USA DeviceDell PC ~2016 vintageOperating SystemWindows 10 My Question or IssueI have a lot of playlists. I organize them into folders, and subfolders, and sub-sub-folders, alphabetically. e.g. "ABC" --> "A" --> "AC/DC" --> "...

Casual Listener

Plan Premium Family Country  USA  Device Dell PC ~2016 vintage Operating System Windows 10   My Question or Issue I have a lot of playlists.  I organize them into folder...

302 Views

0 replies

0 likes

  • 302 Views
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Superuser Contribution Windows Player Sounds Underwater/Can't Hear Speech

PlanPremiumCountry UkDeviceWindows 7 PCMy Question or Issue I can't hear any podcasts and all my music sounds underwater when using the desktop client on windows 7. When I use the web player the music/podcasts sound absolutely fine. The desktop clien...

Casual Listener

Plan Premium Country  Uk Device Windows 7 PC My Question or Issue   I can't hear any podcasts and all my music sounds underwater when using the desktop client on windows 7. When I u...

Jemi

Spotify Legend

1150 Views

3 replies

0 likes

  • 1150 Views
  • 3 replies
  • 0 likes

Solved!! Change date added/preserve date added when adding to library

I like to organize my music by date added and sometimes a song gets deleted by mistake or removed for other reasons and then gets decided to be brought back. Therefore an alternative to change the 'date added' would be much appreciated with helping i...

Casual Listener

  I like to organize my music by date added and sometimes a song gets deleted by mistake or removed for other reasons and then gets decided to be brought back. Therefore an alternative to chang...

bar5

Casual Listener

8402 Views

2 replies

13 likes

  • 8402 Views
  • 2 replies
  • 13 likes

Superuser Contribution Spotify can't play this right now. If you have the files you can import it.

PlanFreeCountry U.S.A.DeviceLenovo PCOperating SystemWindows 10 My Question or Issue I keep getting the Spotify Can't play this now error, but only with certain songs. I use my favorites as a playlist, and it is unable to play any songs by Hollywood ...

Regular

Plan Free Country  U.S.A. Device Lenovo PC Operating System Windows 10   My Question or Issue  I keep getting the Spotify Can't play this now error, but only with certain son...

Peter

Spotify Legend

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume Fading in and out when other programs makes noise

PlanPremiumCountry AustraliaDevicePCOperating SystemWindows 10 My Question or Issue I am finding it annoying that music volume fads in and out when another program makes noise how do I stop this.Thank you

Casual Listener

Plan Premium Country  Australia Device PC Operating System Windows 10   My Question or Issue  I am finding it annoying that music volume fads in and out when another program ...

Daisy

Spotify Legend

1639 Views

3 replies

0 likes

  • 1639 Views
  • 3 replies
  • 0 likes

Songs "Unavailable" in playlists

A recent Spotify update has removed the ability to play local files that synced with unavailable songs in playlists. Local files are seen and can be played, but they would usually sync with the "unavailable songs" on playlists. Now it doesn't seem to...

Music Fan

A recent Spotify update has removed the ability to play local files that synced with unavailable songs in playlists. Local files are seen and can be played, but they would usually sync with the "unav...

darylfrompulse

Music Fan

3941 Views

17 replies

7 likes

  • 3941 Views
  • 17 replies
  • 7 likes

Can't play Spotify mp3 local files on PC

PlanPremiumCountry IsraelDevicePCOperating SystemWindows 10My Question or Issue I can't play mp3 files I imported from my local files to my Spotify playlist. I can play them on my android phone without any problems but I can't on my PC.The error mess...

Regular

Plan Premium Country  Israel Device PC Operating System Windows 10 My Question or Issue  I can't play mp3 files I imported from my local files to my Spotify playlist. I can play th...

lww-_kcsdruz

Regular

1401 Views

4 replies

0 likes

  • 1401 Views
  • 4 replies
  • 0 likes

Connect Causing Issues

PlanPremiumCountry UKDeviceDesktopOperating SystemW10 My Question or Issue Spotify is randomly pausing music, changing songs, adding weird playlists. How the **bleep** do I turn off connect? It's the**bleep** ever and makes Spotify unusuable. How can...

Casual Listener

  Plan Premium Country  UK Device Desktop Operating System W10   My Question or Issue  Spotify is randomly pausing music, changing songs, adding weird playlists.  ...

Memhave

Casual Listener

937 Views

5 replies

0 likes

Connect
Windows 10
  • 937 Views
  • 5 replies
  • 0 likes

Can't download spotify - Can't connec to windows store

PlanPremiumCountryUSA DeviceMIcrosoft SurfaceOperating SystemWindows 10) My Question or IssueWhen I go to download the spotify app, the website sends me to the windows store and it pops up saying "The address wasn’t understoodFirefox doesn’t know how...

Newbie

Plan Premium Country USA   Device MIcrosoft Surface Operating System Windows 10)   My Question or Issue When I go to download the spotify app, the website sends me to the windows...

Billy-J

Spotify Star

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Chromecast devices not found

PlanPremiumCountrySwitzerlandDeviceOnePlus 6Operating SystemAndroid Pie (OxygenOS 9.0) My Question or IssueThe spotify app won't find the available chromecast-devices while other apps (e.g. Google "Home") find the devices immediately.Restarting spoti...

Casual Listener

Plan Premium Country Switzerland Device OnePlus 6 Operating System Android Pie (OxygenOS 9.0)   My Question or Issue The spotify app won't find the available chromecast-devices while o...

Archer_11

Casual Listener

706 Views

2 replies

4 likes

  • 706 Views
  • 2 replies
  • 4 likes

Superuser Contribution New Releases

PlanPremiumCountrySouth Africa DeviceAny/AllOperating SystemAny/All My Question or IssueHi there I know about the "new releases for you" section in the discover tab, and that all your songs appear in release radar when they don't appear in the "new r...

Newbie

  Plan Premium Country South Africa  Device Any/All Operating System Any/All   My Question or Issue Hi there   I know about the "new releases for you" section in the ...

Peter

Spotify Legend

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

Plays song even when it's been removed from the playlist

Hi, I have created a playlist that me and my colleagues play at the office, list list get added to and also a few removals since everyone need to like the music. The problem is that it keeps playing songs even after they have been removed from the pl...

Regular

Hi, I have created a playlist that me and my colleagues play at the office, list list get added to and also a few removals since everyone need to like the music. The problem is that it keeps playing ...

Sebasty

Community Legend

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Solved!! [Desktop] Daily Mixes not available

Plan - PremiumCountry - GermanyDevice - Windows 10 Laptop My Question or IssueSince a while, my daily mixes disappeared from my spotify desktop player. They are still available on my android app and in the web player. The complete Tab "Featured" is m...

Casual Listener

Plan - Premium Country - Germany Device - Windows 10 Laptop   My Question or Issue Since a while, my daily mixes disappeared from my spotify desktop player. They are still available on my a...

Olli6

Casual Listener

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I show album covers for local files?

PlanFree/PremiumCountry New ZealandDeviceDesktopOperating SystemWindows 10 My Question or Issue How do I apply album art cover to local files?

Regular

Plan Free/Premium Country  New Zealand Device Desktop Operating System Windows 10   My Question or Issue  How do I apply album art cover to local files?

Peter

Spotify Legend

1823 Views

1 replies

0 likes

  • 1823 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot add song to playlist from Now Playing queue

Sometimes I often queue a bunch of new songs from different playlists and listen to them. If I like the song I'm currently listening to, I want to add it to one of my own playlists. To do so, I try to drag the song from the "Now Playing" section in t...

Casual Listener

Sometimes I often queue a bunch of new songs from different playlists and listen to them. If I like the song I'm currently listening to, I want to add it to one of my own playlists. To do so, I try t...

Guido

Spotify Legend

2387 Views

7 replies

0 likes

Desktop
Mac
Windows
  • 2387 Views
  • 7 replies
  • 0 likes

Can't play local files they're "unavailable"

PlanFree/PremiumCountry New ZealandDeviceDesktopOperating SystemWindows 10 My Question or Issue My local files suddenly can't be played anymore. It keeps telling me to import it when I already have. and the location hasn't been changed.

Regular

Plan Free/Premium Country  New Zealand Device Desktop Operating System Windows 10   My Question or Issue  My local files suddenly can't be played anymore. It keeps telling me...

comic_sans

Regular

476 Views

2 replies

1 likes

  • 476 Views
  • 2 replies
  • 1 likes

Skins for the player

I'm using the latest player (1.0391.183). Just wanted to ask if there are any light skins available for this player. Looking at that black screen with the white letters is killing my eyes. I've actually gone so far as to cancel my premium service bec...

Regular

    I'm using the latest player (1.0391.183).  Just wanted to ask if there are any light skins available for this player.  Looking at that black screen with the white letters ...

Jollygood

Regular

1668 Views

2 replies

0 likes

  • 1668 Views
  • 2 replies
  • 0 likes

Spotify Stops Randomly

PlanPremiumCountry USADeviceSamsung Galaxy Note 8Operating SystemAndroid Oreo Windows Operating SystemWindows 10 (Version 1709, OS build 16299.665)My Question or IssueI listen to Spotify on my PC at work. I have noticed that when I place my Note 8 on...

Newbie

Plan Premium Country  USA Device Samsung Galaxy Note 8 Operating System Android Oreo  Windows Operating System Windows 10 (Version 1709, OS build 16299.665) My Question or Is...

Sebasty

Community Legend

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes