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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

84103 Views

40 replies

68 likes

  • 84103 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

OscarDC

Moderator

797708 Views

505 replies

64 likes

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  • 505 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

ethan989

Visitor

24430 Views

26 replies

7 likes

  • 24430 Views
  • 26 replies
  • 7 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3095 Views

0 replies

4 likes

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  • 4 likes

Spotify web não abre

Olá. Eu tento acessar o spotify web mas ele simplesmente não abre. Já abri ele pelo notebook para ver se acontecia a mesma coisa mas lá ele carregou normalmente. Aqui no chrome eu não consigo abrir, fica uma tela preta e não carrega nada. Já reloguei...

Casual Listener

  Olá. Eu tento acessar o spotify web mas ele simplesmente não abre. Já abri ele pelo notebook para ver se acontecia a mesma coisa mas lá ele carregou normalmente. Aqui no chrome eu não consigo...

1466 Views

0 replies

3 likes

  • 1466 Views
  • 0 replies
  • 3 likes

Daily mix mising from android app.

PlanFree/Premium My Question or Issue Hello.Yesterday my app was working just fine but today when I try to play some musix all my daily mix were gonne and i have nothing but black screen under 'home' button. I'll attach a screenshot as well. I have t...

Newbie

Plan Free/Premium   My Question or Issue  Hello. Yesterday my app was working just fine but today when I try to play some musix all my daily mix were gonne and i have nothing but black...

346 Views

0 replies

1 likes

  • 346 Views
  • 0 replies
  • 1 likes

Phantom devices interrupting playback or playing without authorisation

PlanPremiumCountryPolandDeviceLaptop, PC, Android phone (HTC One M9 PCE)Operating SystemWindows 7, Windows 8.1, Android My Question or IssueFor the last couple weeks I have been having this problem: some random playlists including dance music (that I...

Regular

Plan Premium Country Poland Device Laptop, PC, Android phone (HTC One M9 PCE) Operating System Windows 7, Windows 8.1, Android   My Question or Issue For the last couple weeks I have b...

emperor_krk

Regular

1057 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Rush 10+ minutes greyed out on PC, but still playable on Android

PlanPremiumCountryBrazilDevicePCOperating SystemWindows 7 My Question or Issue I've notice that Rush songs with more than 10 minutes are not playing on my computer. The other musics are still playable. This only happens on this device. If I try to pl...

Newbie

Plan Premium Country Brazil Device PC Operating System Windows 7   My Question or Issue  I've notice that Rush songs with more than 10 minutes are not playing on my computer. The ...

jedinja

Newbie

427 Views

1 replies

2 likes

  • 427 Views
  • 1 replies
  • 2 likes

Superuser Contribution Shutting down Windows without closing Spotify first resets current song

PlanPremiumDeviceDesktop PCOperating SystemWindows 10 x64 My Question or Issue Whenever I listen to songs and reboot or shutdown my PC without closing Spotify first, the current song is forgotten and reset and I may end up in a completely different p...

Regular

Plan Premium Device Desktop PC Operating System Windows 10 x64   My Question or Issue  Whenever I listen to songs and reboot or shutdown my PC without closing Spotify first, the cur...

s0m3guy

Regular

1720 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Recommended songs at the bottom of playlist doesn't change

PlanPremiumCountry - U.S DevicePCOperating SystemWindows 10 My Question or IssueIs there a reason that my recommended songs at the bottom of my playlist have never changed for almost a year? I have increased my playlist by about 30% in that time and ...

Newbie

Plan Premium Country - U.S   Device PC Operating System Windows 10  My Question or Issue Is there a reason that my recommended songs at the bottom of my playlist have never changed...

390 Views

0 replies

0 likes

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Solved!! Can't Play current song.

PlanPremiumCountryMalaysia Device(PC)Operating System(Windows 7) My Question or Issue My spotify is working perfectly fine on my OPPO phone. However, it's not able to work on my PC. Also, my OPPO has been off the internet grid for a week due to reaso...

Casual Listener

Plan Premium Country Malaysia  Device (PC) Operating System (Windows 7)   My Question or Issue  My spotify is working perfectly fine on my OPPO phone. However, it's not able ...

lazmanariff

Casual Listener

683 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

help please

please help my spotify just started acting upi have tried signing in and out, turning the wifi on and off, and resetting chromei would blame my computer but i dropped only like three or two months ago and this just started happening this week

Newbie

please help my spotify just started acting up i have tried signing in and out, turning the wifi on and off, and resetting chrome i would blame my computer but i dropped only like three or two month...

294 Views

0 replies

0 likes

  • 294 Views
  • 0 replies
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FOLLOW artist option missing??????????

Free membership in Canada on Windows 10 PC Both the windows app and the web version on Mozilla do not have the option to follow an artist. It disappeared after an update and never came back. This happened a few months ago. I have a screen shot to sho...

Regular

Free membership in Canada on Windows 10 PC   Both the windows app and the web version on Mozilla do not have the option to follow an artist. It disappeared after an update and never came back....

eastonellis

Regular

1372 Views

2 replies

0 likes

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  • 2 replies
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No Spotify app on Samsung NU7022 Smart TV

PlanPremiumCountryBosnia and Herzegovina DeviceSamsung NU7022 Smart TV (Series 7)Operating SystemTIZENMy Question or IssueHi,I have a Samsung NU7022 Smart TV (TIZEN operating system) and I can't find the Spotify app on the app store even though Spoti...

Regular

Plan Premium Country Bosnia and Herzegovina  Device Samsung NU7022 Smart TV (Series 7) Operating System TIZEN My Question or Issue Hi, I have a Samsung NU7022 Smart TV (TIZEN oper...

608 Views

0 replies

0 likes

  • 608 Views
  • 0 replies
  • 0 likes

Spotify switching playlists on its own

PlanPremiumCountry USADeviceDell LatitudeOperating SystemWindows 10 My Question or Issue When listening to Spotify on my work PC (Windows 10) it has started automatically changing playlists on its own...

Regular

Plan Premium Country  USA Device Dell Latitude Operating System Windows 10   My Question or Issue  When listening to Spotify on my work PC (Windows 10) it has started automat...

348 Views

0 replies

1 likes

  • 348 Views
  • 0 replies
  • 1 likes

Superuser Contribution Can't see my custom playlist art :(

PlanPremiumCountryUnited States DeviceLaptopOperating SystemWindows 10 My Question or IssueFor some reason my playlist art won't update whenever I upload it. I have restarted my spotify, reinstalled spotify and have tried several different image size...

Newbie

Plan Premium Country United States   Device Laptop Operating System Windows 10   My Question or Issue For some reason my playlist art won't update whenever I upload it. I have re...

Peter

Spotify Legend

444 Views

1 replies

1 likes

  • 444 Views
  • 1 replies
  • 1 likes

Superuser Contribution Reorder Genres & Moods

It would be good to be able to reorder the Genres & Mood. Currently my top line is filled with Pop & Pride, which i both dislike a huge lot. Out of the first 3 rows theres only 3 or 4 items in total I have interest in. Considering spotify premium is ...

Regular

It would be good to be able to reorder the Genres & Mood. Currently my top line is filled with Pop & Pride, which i both dislike a huge lot. Out of the first 3 rows theres only 3 or 4 items i...

Peter

Spotify Legend

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution App starting a song that I don't want when idle

PlanPremium Operating SystemWindows 8.1 My Question or Issue Everytime my app is idle for a couple minutes, it starts playing a song that I never selected and don't wanna hear. I'm used to leave it open when I'm doing another stuff on my pc and this ...

Regular

Plan Premium   Operating System Windows 8.1   My Question or Issue   Everytime my app is idle for a couple minutes, it starts playing a song that I never selected and don't wan...

Peter

Spotify Legend

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist errors

PlanPremiumCountrySwedenDeviceiPhone 8 & PCOperating System(iOS 12.01 &Windows 10) My Question or Issue I have some problems that I were about to update med playlist.1. I'm not able to drag down och move up a track in my playlist. (On my PC)2. I'm no...

Roadie

Plan Premium Country Sweden Device iPhone 8 & PC Operating System (iOS 12.01 &Windows 10)   My Question or Issue  I have some problems that I were about to update med...

Peter

Spotify Legend

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sound stops and Interface becomes unresponsive Help

PlanPremiumCountry USDevicePC Desktop App/Windows StoreOperating SystemLatest Version on Windows 10 as of 10/19/18My Question or IssueSo when I start up Spotify and go to play my few songs in my main playlist it plays fine. Then sometime after the 4t...

Newbie

Plan Premium Country  US Device PC Desktop App/Windows Store Operating System Latest Version on Windows 10 as of 10/19/18 My Question or Issue So when I start up Spotify and go...

Peter

Spotify Legend

801 Views

1 replies

1 likes

  • 801 Views
  • 1 replies
  • 1 likes

Superuser Contribution Resizing the UI hides the track names

Hi,I've been a spotify user for years now.I just started using the win 10 application on a laptop. I noticed that on an artist's page with an "artist's selection widget", some window sizes cause the track names to be hidden before anything else. See ...

Casual Listener

Hi, I've been a spotify user for years now. I just started using the win 10 application on a laptop. I noticed that on an artist's page with an "artist's selection widget", some window sizes cause ...

Peter

Spotify Legend

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle is broken

PlanPremiumCountryFinlandDeviceDesktop PCOperating SystemWindows 10 My Question or IssueWhen I enable shuffle, it will draw the same songs to the playlist queue over and over again. If I delete everything from the queue, it will draw the same songs b...

Regular

Plan Premium Country Finland Device Desktop PC Operating System Windows 10   My Question or Issue When I enable shuffle, it will draw the same songs to the playlist queue over and over...

Peter

Spotify Legend

684 Views

1 replies

1 likes

  • 684 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unable to Play Song from Specific Playlists or Albums

PlanPremiumCountry SingaporeDeviceLaptopOperating SystemWindows 10 My Question or Issue Hi, I am unable to play songs from a specific album/artist as shown in the screenshot. May I ask is this due to regional restrictions or a error on my spotify app...

Newbie

Plan Premium Country    Singapore Device Laptop Operating System Windows 10   My Question or Issue  Hi, I am unable to play songs from a specific album/artist as shown ...

Lousan92

Composer

563 Views

2 replies

0 likes

  • 563 Views
  • 2 replies
  • 0 likes