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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1283 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144223 Views

83 replies

27 likes

  • 144223 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129117 Views

294 replies

22 likes

  • 129117 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10855 Views

1 replies

6 likes

  • 10855 Views
  • 1 replies
  • 6 likes

Superuser Contribution Filter playlist by date added doenst work on PC.

Plan Free/Premium: PremiumCountry: The Netherlands Device: PC(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System: Windows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't filter my playlist by date added (newest a...

Visitor

Plan  Free/Premium: Premium Country: The Netherlands   Device: PC (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System: Windows 10 (iOS 10, Android Oreo, Windows...

Maria

Moderator

357 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify Version not showing updates available

PlanFree/PremiumCountryNew ZealandDeviceDesktopOperating System(iOS 10, Android Oreo, Windows 10, etc.) My Question or Issue

Music Fan

Plan Free/Premium Country New Zealand Device Desktop Operating System (iOS 10, Android Oreo, Windows 10, etc.)   My Question or Issue  

Maria

Moderator

2635 Views

20 replies

0 likes

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  • 20 replies
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Superuser Contribution Blurry Profile Picture (already tried older fixes)

PlanFreeOperating SystemWindows 11I am only experiencing this issue on the browser version of Spotify My Question or IssueEvery image I upload for my profile picture looks fine initially, but when I refresh the page it becomes blurry and low quality....

Visitor

Plan Free Operating System Windows 11 I am only experiencing this issue on the browser version of Spotify   My Question or Issue Every image I upload for my profile picture looks fine ini...

Elena

Moderator

3554 Views

1 replies

0 likes

Account
Free
Other
  • 3554 Views
  • 1 replies
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Copy Song Link Shortcut No Longer Works

Hi Just noticed there's been an update (unless it's a bug) and now the Ctrl+C keyboard shortcut to copy a song link no longer works. Instead, you have to right click on a song and from the submenu, choose Share and then Copy Song Link. This means you...

Roadie

Hi   Just noticed there's been an update (unless it's a bug) and now the Ctrl+C keyboard shortcut to copy a song link no longer works. Instead, you have to right click on a song and from the s...

Jenjam

Roadie

997 Views

2 replies

2 likes

  • 997 Views
  • 2 replies
  • 2 likes

Spotify launches everytime i put on my laptop. How to modify ?

Plan : PremiumCountry : FranceDevice / Laptop HP Operating System : windows 11 My Question or Issue : i don't want spotify to launch all by itself.

Visitor

Plan : Premium Country : France Device / Laptop HP  Operating System : windows 11   My Question or Issue : i don't want spotify to launch all by itself.  

Hardcoreboogie

Music Fan

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Now Playing view doesn't work without direct Internet access behind a proxy

PlanPremiumCountryUkraine, Estonia, SwedenDeviceLaptops with MS Windows. Vendor independent. Operating System(Windows 10, Windows 11) My Question or IssueI noticed that the Now Playing view doesn't show the current song/active device when a Windows d...

Casual Listener

Plan Premium Country Ukraine, Estonia, Sweden Device Laptops with MS Windows. Vendor independent.  Operating System (Windows 10, Windows 11)   My Question or Issue I noticed that ...

Ivelina

Moderator

1350 Views

3 replies

0 likes

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Superuser Contribution Spotify Connect not finding 3rd party casting devices other than google nest

PlanPremiumCountryDE Device(iPhone, Google Pixel, Desktop)Operating System(iOS, Android; Windows, Linux) My Question or Issue "Spotify Connect not finding 3rd party casting devices other than google nest" I have just tested out some extensive trials....

Casual Listener

Plan Premium Country DE   Device (iPhone, Google Pixel, Desktop) Operating System (iOS, Android; Windows, Linux)   My Question or Issue   "Spotify Connect not finding 3rd p...

MihailY

Moderator

1358 Views

3 replies

0 likes

Chromecast Speaker
Connect desktop
google cast device list
  • 1358 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution not all MY playlists will appear in the My Playlists section of Spotify Windows

Hi all, my first post on here and looking for some help with an Issue. So I am using the Windows version of Spotify and for some reason today not all the Playlists I have created are appearing in the My Playlists section, However they are appearing i...

Newbie

Hi all, my first post on here and looking for some help with an Issue.   So I am using the Windows version of Spotify and for some reason today not all the Playlists I have created are appeari...

kaworu_bloodpaw

Roadie

441 Views

2 replies

0 likes

  • 441 Views
  • 2 replies
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Superuser Contribution Cross-device play issues

PlanPremiumCountryUSA DeviceMacbook pro, windows pc, iphoneOperating SystemiOS, windows 10 My Question or IssueI have persistent issues when operating Spotify with my current setup.My output device is a windows 10 PC. While working, I control spotify...

Regular

Plan Premium Country USA   Device Macbook pro, windows pc, iphone Operating System iOS, windows 10   My Question or Issue I have persistent issues when operating Spotify with my ...

Yordan

Moderator

1746 Views

15 replies

2 likes

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  • 15 replies
  • 2 likes

Superuser Contribution Smart Shuffle for liked songs

PlanPremium CountryUkraine DevicePC Operating SystemWindows 10 My Question or IssueI see Smart Shuffle for my playlist, but I do not see how to enable it on Liked Songs.On all others when I press shuffle a submenu with two options is displayed, but f...

Newbie

Plan Premium   Country Ukraine   Device PC   Operating System Windows 10   My Question or Issue I see Smart Shuffle for my playlist, but I do not see how to enable it...

Elena

Moderator

446 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution 'Something went wrong' password reset

PlanFreeCountryChina DeviceThinkpadOperating SystemWin11 My Question or IssueI tried to reset my password. When I went to the reset website and input the password well. I click the button and it feedback "Oops! Something went wrong, please try again....

Visitor

Plan Free Country China   Device Thinkpad Operating System Win11   My Question or Issue I tried to reset my password. When I went to the reset website and input the password well...

Vasil

Moderator

2064 Views

2 replies

0 likes

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Superuser Contribution Windows App unusable

PlanPremiumCountry US DevicePC - windows 10 My Question or IssueFor several days now when i open the app it takes minutes to load, that aside once it does load several things are happening that have never happened in years. The playback selection is ...

Newbie

Plan Premium Country US   Device PC - windows 10   My Question or Issue For several days now when i open the app it takes minutes to load, that aside once it does load several thi...

MihailY

Moderator

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
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Superuser Contribution Smart Shuffle automatically turning itself back on

PlanPremiumCountryUSADeviceSamsung laptopOperating SystemWindows 11 My Question or IssueEvery single time I try to turn off smart shuffle, it automatically turns itself back on. If I turn on shuffle and then stop interacting with the app completely, ...

Casual Listener

Plan Premium Country USA Device Samsung laptop Operating System Windows 11   My Question or Issue Every single time I try to turn off smart shuffle, it automatically turns itself back ...

Yordan

Moderator

494 Views

1 replies

1 likes

  • 494 Views
  • 1 replies
  • 1 likes

Fix your AWFUL UI

PlanPremium Operating SystemWindows 10/11 Your UI is actually just a joke at this point.It is clear to me that you do not care about your users feedback and insist on making changes that dont need to be made. The now playing bar is still as obstructi...

Casual Listener

Plan Premium   Operating System Windows 10/11   Your UI is actually just a joke at this point. It is clear to me that you do not care about your users feedback and insist on making c...

becting

Casual Listener

1396 Views

4 replies

6 likes

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Superuser Contribution Volume slider locked, can't change volume

PlanPremiumCountryPLDevicePCOperating SystemWindows 10 My Question or IssueI'm experiencing an issue with my Spotify aplication where I'm unable to adjust the volume as the volume slider appears to be locked. Also I can't change the device I'm playin...

Visitor

  Plan Premium Country PL Device PC Operating System Windows 10   My Question or Issue I'm experiencing an issue with my Spotify aplication where I'm unable to adjust the volume ...

easytigerjim

Casual Listener

7168 Views

10 replies

1 likes

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  • 10 replies
  • 1 likes

WHY DOES THE DOWNLOAD FACILITY TAKE SO LONG ON MY PC LAPTOP?

Why does the DOWNLOAD facility take so long when I sign onto Spotify on my Laptop. It downloads and downloads and never finishes.I thought that DOWNLOADS are stored locally so NO need to wait for a download?Please resolve this issue. SPOTIFY is rated...

Visitor

Why does the DOWNLOAD facility take so long when I sign onto Spotify on my Laptop. It downloads and downloads and never finishes. I thought that DOWNLOADS are stored locally so NO need to wait for a...

Amay

Spotify Star

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

'Something went wrong' message on home page

PlanPremiumCountryCanadaDeviceWindows DesktopOperating SystemWindows 10 My Question or IssueHome page only shows 'Something went wrong' message. Clicking 'reload' option does not help. Have tried logging in on the app, Chrome, Edge and Firefox, messa...

Newbie

Plan Premium Country Canada Device Windows Desktop Operating System Windows 10   My Question or Issue Home page only shows 'Something went wrong' message. Clicking 'reload' option does...

Amay

Spotify Star

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shortcuts for DELETE, COPY and PASTE don't work

Hi, Since my update earlier today, the shortcuts CTRL + X, CTRL + C, CTRL + V don't work anymore in the desktop app. Please fix this ASAP, I use those shortcuts constantly. Thanks Also, when you right-click an album title in a playlist, the context m...

Roadie

Hi,   Since my update earlier today, the shortcuts CTRL + X, CTRL + C, CTRL + V don't work anymore in the desktop app. Please fix this ASAP, I use those shortcuts constantly.   Thanks ...

warispeas

Casual Listener

13687 Views

106 replies

68 likes

  • 13687 Views
  • 106 replies
  • 68 likes

Solved!!Superuser Contribution Social settings are not visible

PlanFreeCountryUnited Arab EmiratesDeviceDell InspironOperating SystemWindows 11 My Question or IssueMy social settings are not visible. Does anyone know how I can enable it? I only have two settings that are visible (Language and Display). Someone p...

Casual Listener

Plan Free Country United Arab Emirates Device Dell Inspiron Operating System Windows 11   My Question or Issue My social settings are not visible. Does anyone know how I can enable it?...

MihailY

Moderator

1407 Views

4 replies

0 likes

  • 1407 Views
  • 4 replies
  • 0 likes

Desktop (Windows, Web App) Lacking Basic Features, Horrendous UX

PlanPremiumCountryUSADeviceDesktop, Web ApplicationOperating SystemWindows My Question or IssueCan we get on overhaul of the web app? It's not a fun time.There is seemingly no "Play Next" on desktop web-app, there is no Listening History, I cannot ge...

Casual Listener

Plan Premium Country USA Device Desktop, Web Application Operating System Windows   My Question or Issue Can we get on overhaul of the web app? It's not a fun time. There is seeming...

257 Views

0 replies

0 likes

  • 257 Views
  • 0 replies
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