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Desktop (Windows)

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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137266 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 137266 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53509 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53509 Views
  • 0 replies
  • 33 likes

Superuser Contribution m4a. local files crackling

PlanFree/PremiumCountryAustraliaDevicePCOperating SystemWindows 10 My Question or Issuem4a. files on Windows 10 PC Spotify are crackling like crazy recently. Something is definitely wrong with the apps ability to read m4a

  • Regular
  • Plan Free/Premium Country Australia Device PC Operating System Windows 10   My Question or Issue m4a. files on Windows 10 PC Spotify are crackling like crazy recently. Something is def...
  • johnwhat
  • Newbie
  • 627 Views
  • 4 replies
  • 2 likes
  • 627 Views
  • 4 replies
  • 2 likes

Superuser Contribution While listening on desktop, Google Nest on a different account takes over on Connected Devices

PlanPremiumCountryUSADeviceLaptop; Google Nest MiniOperating SystemWindows 11 My Question or IssueMy problem is as follows: I begin listening to Spotify on my laptop's Spotify app. This computer uses my own personal Premium account. My family has a G...

  • Newbie
  • Plan Premium Country USA Device Laptop; Google Nest Mini Operating System Windows 11   My Question or Issue My problem is as follows: I begin listening to Spotify on my laptop's Spotif...
  • Eni
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Sound blasterx ae5 and Spotify

Good morning. i installed a new sound card: sound blasterx ae5. The card works, with youtube, with videos, with everything, except with Spotify (use on pc with app). I get this message: Spotify cannot play this content. How to do? As I said the card ...

  • Newbie
  • Good morning. i installed a new sound card: sound blasterx ae5. The card works, with youtube, with videos, with everything, except with Spotify (use on pc with app). I get this message: Spotify canno...
  • Mjolkspam
  • Casual Listener
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bonjour , savez vous pourquoi je peux écouter que des playlist ? merci

je ne peux ecouter uniquement des playlist , pour pouvoir lire des titres qui ne font pas partie d'une playlist je dois en crer une juste pour la musique

  • Casual Listener
  • je ne peux ecouter uniquement des playlist , pour pouvoir lire des titres qui ne font pas partie d'une playlist je dois en crer une juste pour la musique
  • Dian
  • Moderator
  • 111 Views
  • 3 replies
  • 0 likes
  • 111 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music playing but not podcasts

I am trying to listen to a podcasts on my computer (normally not an issue). However, today, I am unable to listen to any podcasts. I can listen to music fine and I can listen to podcasts when I'm logged out but not when I'm logged into my account. Th...

  • Visitor
  • I am trying to listen to a podcasts on my computer (normally not an issue). However, today, I am unable to listen to any podcasts. I can listen to music fine and I can listen to podcasts when I'm log...
  • Eni
  • Moderator
  • 217 Views
  • 7 replies
  • 1 likes
  • 217 Views
  • 7 replies
  • 1 likes

Superuser Contribution Spotify for Windows 1.1.87.612.gf8d110e2 stop working randomly

PlanPremiumCountryGreece DevicePCOperating SystemWindows 10 My Question or IssueLast 10-15 days Spotify for Windows 1.1.87.612.gf8d110e2 is stopping randomly leaving a ghost of Spotify in notification area.1.1.87.612.gf8d110e2 I've tried everything I...

  • Regular
  • Plan Premium Country Greece   Device PC Operating System Windows 10   My Question or Issue Last 10-15 days Spotify for Windows 1.1.87.612.gf8d110e2 is stopping randomly leaving a...
  • yiannis_pan
  • Regular
  • 587 Views
  • 9 replies
  • 1 likes
  • 587 Views
  • 9 replies
  • 1 likes

Superuser Contribution Freezing

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueFor the last 3 months at least, I have had an on and off issue where Spotify will randomly freeze. Upon freezing, the progress bar stops, buttons, playlists, etc. n...

  • Newbie
  • Plan Premium Country United States Device PC Operating System Windows 10   My Question or Issue For the last 3 months at least, I have had an on and off issue where Spotify will random...
  • Dian
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify unable to play anything, with dreaded "Spotify can't play this right now. ..."

PlanPremium (Family Plan)CountryCanada DeviceAsus PC (custom build) Operating SystemWindows 10 Pro My Question or Issue Spotify refuses to play anything, greeting me with the obnoxious "Spotify can't play this right now. If you have the file on your ...

  • Newbie
  • Plan Premium (Family Plan) Country Canada   Device Asus PC (custom build)  Operating System Windows 10 Pro   My Question or Issue   Spotify refuses to play anything, ...
  • Eni
  • Moderator
  • 488 Views
  • 6 replies
  • 5 likes
  • 488 Views
  • 6 replies
  • 5 likes

Superuser Contribution Desktop app crashing

My spotify desktop app continue to crash even if I already follow tips and procedures to fix it. I installed my app from Microsoft Store. I cleared cache and reinstall the app. I also sign out all my spotify account in every devices I have. At some t...

  • Casual Listener
  • My spotify desktop app continue to crash even if I already follow tips and procedures to fix it. I installed my app from Microsoft Store. I cleared cache and reinstall the app. I also sign out all my...
  • OscarDC
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error code: accesspoint:39 Can't log in

PlanPremium DuoCountrySouth AfricaDeviceLaptopOperating SystemWindows My Question or IssueI cannot log into my Desktop app. It gives an Error code: accesspoint:39 error. I have tried all of the following: Uninstalled and reinstalled spotify appChange...

  • Casual Listener
  • Plan Premium Duo Country South Africa Device Laptop Operating System Windows   My Question or Issue I cannot log into my Desktop app. It gives an Error code: accesspoint:39 error. I ha...
  • OscarDC
  • Moderator
  • 22051 Views
  • 7 replies
  • 4 likes
  • 22051 Views
  • 7 replies
  • 4 likes

Superuser Contribution Lost playlists in Microsoft World

Salutations:I am a Premium member located in the US. I have the spotifuggle installed on all my mobile devices. I just downloaded the App for Windows on my laptop. Don't see any of my created playlists from my mobile devices, which are Android device...

  • Newbie
  • Salutations: I am a Premium member located in the US.   I have the spotifuggle installed on all my mobile devices.  I just downloaded the App for Windows on my laptop. Don't see any of m...
  • Kiril
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs aren't downloading?

PlanPremiumDeviceDesktop ComputerOperating SystemWindows 10 My Question or IssueSo for a while now my playist songs have just. Not been downloading? I have space, i've cleared caches and i've tried everything. Waiting, restarting my computer, uninsta...

  • Newbie
  • Plan Premium Device Desktop Computer Operating System Windows 10   My Question or Issue So for a while now my playist songs have just. Not been downloading? I have space, i've cleared ca...
  • Jeremy
  • Spotify
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Song stops playing after around 5-8 seconds and gives the message "can't play the current song".

PlanPremiumCountryUnited States Of AmericaDevicePCOperating SystemWindows 10My Question or IssueWhenever I try to play songs, some of them wont even start playing and some of them will play for about 5-8 seconds then stop (not paused) and then get a ...

  • Casual Listener
  • Plan Premium Country United States Of America Device PC Operating System Windows 10 My Question or Issue Whenever I try to play songs, some of them wont even start playing and some of them w...
  • ematthew1
  • Newbie
  • 14584 Views
  • 13 replies
  • 4 likes
  • 14584 Views
  • 13 replies
  • 4 likes

Solved!!Superuser Contribution Songs stop playing after 6 seconds or don't play at all

PlanFreeCountryUSDeviceDesktopOperating SystemWindows 10 My Question or IssueSpotify has been suddenly doing this strange thing where a song will begin to play and stop after a few seconds (typically at the 6-second mark). If I try to play it again, ...

  • Casual Listener
  • Plan Free Country US Device Desktop Operating System Windows 10   My Question or Issue Spotify has been suddenly doing this strange thing where a song will begin to play and stop after...
  • Eni
  • Moderator
  • 37355 Views
  • 64 replies
  • 13 likes
  • 37355 Views
  • 64 replies
  • 13 likes

Spotify window bleeds from monitor

Operating SystemWindows 10My Question or IssueWhen spotify is fullscreened on my second monitor (left side) it bleeds 2 pixels into my main monitor as seen in the attached image. Not anything that affects usage, but it is an annoying bug that i'd lov...

  • Casual Listener
  • Operating System Windows 10 My Question or Issue When spotify is fullscreened on my second monitor (left side) it bleeds 2 pixels into my main monitor as seen in the attached image. Not anything t...
  • sneakyseal
  • Visitor
  • 380 Views
  • 2 replies
  • 2 likes
  • 380 Views
  • 2 replies
  • 2 likes

Superuser Contribution Why is the toggle shuffle on/off button disabled?

For some reason the toggle shuffle button in both the spotify web player and app on my computer is disabled. When I click on it, it doesn't turn on. I dont' understand what happened.

  • Visitor
  • For some reason the toggle shuffle button in both the spotify web player and app on my computer is disabled. When I click on it, it doesn't turn on. I dont' understand what happened.
  • kaco_kew
  • Casual Listener
  • 153 Views
  • 4 replies
  • 0 likes
  • 153 Views
  • 4 replies
  • 0 likes

Superuser Contribution Other albums added to queue after album finishes

Go to an artist, click on an album card, click the white play button. After the album is finished, different albums from the same artist start playing. This is with the repeat option toggled (set to repeat all, not repeat one).Note: Clicking the albu...

  • Casual Listener
  • Go to an artist, click on an album card, click the white play button. After the album is finished, different albums from the same artist start playing. This is with the repeat option toggled (set to ...
  • Kiril
  • Moderator
  • 103 Views
  • 3 replies
  • 0 likes
  • 103 Views
  • 3 replies
  • 0 likes

Superuser Contribution local files not syncing to phone, did spotify blocked all local files?

hi guys, i've tried everything i've seen in the FAQs, Q&As posted by the community. im using a regular desktop and a iphone 8+. my local files im trying to sync are my own mixed musictapes.i've tried uninstall and installing spotify on my phone and d...

  • Visitor
  • hi guys, i've tried everything i've seen in the FAQs, Q&As posted by the community. im using a regular desktop and a iphone 8+. my local files im trying to sync are my own mixed musictapes. ...
  • Dian
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes