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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
  • 133821 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Solved!!Superuser Contribution error code auth:15

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueHello,about 2 weeks ago Spotify didn't work anymore as I tried to open it. There is only this button where it says something went wrong and you should try to refresh but ...

  • Casual Listener
  • Plan Premium Country Germany Device PC Operating System Windows 10   My Question or Issue Hello, about 2 weeks ago Spotify didn't work anymore as I tried to open it. There is only thi...
  • CarlosE
  • Moderator
  • 32604 Views
  • 7 replies
  • 4 likes
  • 32604 Views
  • 7 replies
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Superuser Contribution Spotify incredibly slow to respond, even after complete Windows 10 reinstall

PlanPremiumCountryUnited KingdomDeviceMSI MAG X570 Tomahawk , Ryzen 7 3800X, NVME Gen 4.0, 32GB RAM, 32Mb broadband Operating SystemWindows 10 My Question or IssueI've been plagued by this issue for a while now. Spotify is very slow. Clicking play ma...

  • Regular
  • Plan Premium Country United Kingdom Device MSI MAG X570   Tomahawk  , Ryzen 7 3800X, NVME Gen 4.0, 32GB RAM, 32Mb broadband  Operating System Windows 10   My Question or...
  • Ver
  • Moderator
  • 299 Views
  • 7 replies
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  • 299 Views
  • 7 replies
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Superuser Contribution Make playlist private/public option disappeared

PlanPremiumCountryUSADeviceAlienware LaptopOperating SystemWindows 10 My Question or IssueWhen I updated my Spotify, the option to make playlists public or private completely disappeared from the options menu. I've tried reinstalling Spotify 3 times ...

  • Music Fan
  • Plan Premium Country USA Device Alienware Laptop Operating System Windows 10   My Question or Issue When I updated my Spotify, the option to make playlists public or private completely...
  • Edwin71
  • Regular
  • 6801 Views
  • 21 replies
  • 7 likes
  • 6801 Views
  • 21 replies
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Superuser Contribution Cannot view my profile after turning off data processing from facebook

PlanFreeCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueI cannot view my spotify profile on desktop app or web browser when logged in. I can view my profile as unregistered user via link in web browser. This error started after I ...

  • Not applicable
  •   Plan Free Country Poland Device PC Operating System Windows 10   My Question or Issue I cannot view my spotify profile on desktop app or web browser when logged in. I can view ...
  • Novy
  • Moderator
  • 257 Views
  • 7 replies
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  • 257 Views
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Superuser Contribution Error auth 15

PlanFreeCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueI have been trying to long into my spotify account and it works on my xbox but when I try to use it on my PC and Web Browser it doesn't work. I've tried a Fresh i...

  • Not applicable
  •   Plan Free Country United States Device Desktop Operating System Windows 10   My Question or Issue I have been trying to long into my spotify account and it works on my xbox but...
  • Eni
  • Moderator
  • 208 Views
  • 1 replies
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  • 208 Views
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Superuser Contribution Spotify is broken after I reinstalled it

I reinstalled Spotify and when I opened it it was all blank, I reinstalled Spotify, did a few clear uninstalls but still it would'nt work.Been stuck on this screen every time i reinstall it

螢幕擷取畫面 2021-06-28 220229.png
  • Visitor
  • I reinstalled Spotify and when I opened it it was all blank, I reinstalled Spotify, did a few clear uninstalls but still it would'nt work. Been stuck on this screen every time i reinstall it
  • Jeremy
  • Moderator
  • 190 Views
  • 1 replies
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  • App & Features
  • 190 Views
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Superuser Contribution Slow list of playlists scrolling speed while holding a playlist

PlanPremiumCountryPolandDeviceDesktopOperating SystemWindows 10 My Question or IssueAfter one of the updates this year, scrolling through list of all playlists while holding a playlist has been unbearably slow. Before, depending on how close you held...

  • Newbie
  •   Plan Premium Country Poland Device Desktop Operating System Windows 10   My Question or Issue After one of the updates this year, scrolling through list of all playlists while ...
  • tozzart
  • Newbie
  • 214 Views
  • 2 replies
  • 1 likes
  • Desktop
    Windows
  • 214 Views
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Solved!!Superuser Contribution Windows: Playlist limited to 50 tracks

PlanPremiumCountryPortugalDeviceLaptopOperating SystemWindows 10 My Question or IssueI can't add more than 50 tracks to a playlist on Windows. This works fine on Android.Take, for example, this album that contains 58 tracks: https://open.spotify.com/...

  • Casual Listener
  • Plan Premium Country Portugal Device Laptop Operating System Windows 10   My Question or Issue I can't add more than 50 tracks to a playlist on Windows. This works fine on Android. Ta...
  • Mihail
  • Spotify Legend
  • 192 Views
  • 3 replies
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  • 192 Views
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Superuser Contribution Can't select multiple songs/albums from one artists at a time

PlanPremiumCountryUSDevicedell g3 laptopOperating Systemwindows 10 My Question or IssueI noticed that I am no longer able to use shift, or ctrl, to select multiple songs from an artist unless they are in one album. ctrl+a also only selects songs on o...

  • Casual Listener
  • Plan Premium Country US Device dell g3 laptop Operating System windows 10   My Question or Issue I noticed that I am no longer able to use shift, or ctrl, to select multiple songs from...
  • Mihail
  • Spotify Legend
  • 201 Views
  • 5 replies
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  • 201 Views
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[Desktop][Connect] Samsung galaxy book pro 360 crash

The app downloaded from samsung galaxy book pro 360 doesn't work. It's a black window without anything when opened. The same goes to both Microsoft Shop or web download. Anyone experiencing the same?

  • Visitor
  • The app downloaded from samsung galaxy book pro 360 doesn't work.  It's a black window without anything when opened.  The same goes to both Microsoft Shop or web download.  Anyone expe...
  • 110 Views
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  • Connect
    Desktop
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Superuser Contribution Why my spotify account stucked in italy while i'm in madagascar?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Eni
  • Moderator
  • 183 Views
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  • 183 Views
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Superuser Contribution Discord Listening Party

PlanPremiumCountryUSADevicePCOperating SystemWindows 8 I've been having issues with listening parties and discord. When I try to join, it says that I'm already listening along but the song itself doesn't play. The songs updates with the other person ...

  • Newbie
  • Plan Premium Country USA Device PC Operating System Windows 8   I've been having issues with listening parties and discord. When I try to join, it says that I'm already listening along ...
  • Jeremy
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
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Superuser Contribution Queue won’t show up offline

PlanFree/PremiumCountryI am have a issue with my queue offline, I can put songs into queue and they will play offline but All I can see in my queue is grey blocks, no word and I can’t do anything with them like switch songs, I run windows 10 on a lap...

  • Regular
  • Plan Free/Premium Country I am have a issue with my queue offline, I can put songs into queue and they will play offline but All I can see in my queue is grey blocks, no word and I can’t do anyth...
  • Ver
  • Moderator
  • 385 Views
  • 12 replies
  • 0 likes
  • 385 Views
  • 12 replies
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Discover Weekly Not Playing Tracks in playlist

PlanPremiumCountryUKDeviceDesktop PCOperating SystemWindows 10, My Question or IssueMy 'Discover Weekly' playlist is not playing in it's entirety. It will play one of the tracks that I double click on in the playlist, but instead of going onto the ne...

  • Not applicable
  • Plan Premium Country UK Device Desktop PC Operating System Windows 10,   My Question or Issue My 'Discover Weekly' playlist is not playing in it's entirety.  It will play one of t...
  • dinomight
  • Spotify Star
  • 145 Views
  • 1 replies
  • 1 likes
  • 145 Views
  • 1 replies
  • 1 likes

Superuser Contribution New .mp3 files won't sync to desktop app Local Files

PlanPremiumCountryAustralia DeviceDesktop PCOperating SystemWindows 10 My Question or IssueI have around 200 local files currently synced with my Spotify desktop app. I have around 10 more I'm now wanting to add, however they are just not syncing at ...

  • Regular
  • Plan Premium Country Australia   Device Desktop PC Operating System Windows 10   My Question or Issue I have around 200 local files currently synced with my Spotify desktop app...
  • Ver
  • Moderator
  • 195 Views
  • 3 replies
  • 0 likes
  • 195 Views
  • 3 replies
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Superuser Contribution [Desktop Windows] There is no scrollbar for bad synchronized lyrics from musixmatch

PlanPremiumCountryColombiaOperating SystemWindows 10My Question or IssueI like to use lyrics in some songs, and I prefer the current provider (2021-06), "musixmatch", over the last one, "genius". I prefer just to see lyrics without interruptions. But...

  • Casual Listener
  • Plan Premium Country Colombia Operating System Windows 10 My Question or Issue I like to use lyrics in some songs, and I prefer the current provider (2021-06), "musixmatch", over the last one,...
  • Eni
  • Moderator
  • 157 Views
  • 1 replies
  • 1 likes
  • 157 Views
  • 1 replies
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Solved!!Superuser Contribution Desktop app won't play local files

PlanPremiumCountryUnited StatesOperating SystemWindows 10 The desktop app won't play my local files anymore. Every time I try to play any of them I get an error message that says "This content is not available." I have checked to make sure that local...

  • Casual Listener
  • Plan Premium Country United States Operating System Windows 10   The desktop app won't play my local files anymore. Every time I try to play any of them I get an error message that says "...
  • Novy
  • Moderator
  • 276 Views
  • 3 replies
  • 1 likes
  • 276 Views
  • 3 replies
  • 1 likes

Superuser Contribution Why does Spotify shuffle my podcast queue but not give me a button to turn off the shuffle?

I'm trying to listen to a podcast and it kept trying to play random episodes. I had to play a music playlist, unshuffle it, and then go back to the podcast to get it to play in order. Stop pushing podcasts so much if you can't add basic features.

  • Casual Listener
  • I'm trying to listen to a podcast and it kept trying to play random episodes. I had to play a music playlist, unshuffle it, and then go back to the podcast to get it to play in order.   Stop p...
  • Eni
  • Moderator
  • 738 Views
  • 1 replies
  • 1 likes
  • 738 Views
  • 1 replies
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Solved!!Superuser Contribution When viewing playlists the "sort" filter returns to top of page when clicked

PlanIssue occur on both Free & PremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueWhen trying to view playlists in the Desktop App the "sort" drop down menu does not drop down but instead returns to the top of the page when click...

  • Regular
  • Plan Issue occur on both Free & Premium Country USA Device PC Operating System Windows 10   My Question or Issue When trying to view playlists in the Desktop App the "sort" drop do...
  • Novy
  • Moderator
  • 265 Views
  • 3 replies
  • 1 likes
  • Desktop
    podcast
    Windows
  • 265 Views
  • 3 replies
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Superuser Contribution Shuffle play stacking duplicates together every time.

PlanPremiumCountryUSAOperating SystemWindows 10 My Question or IssueWhen Shuffling multiple playlists together by use of folders, i am getting duplicate songs stacked together one after the other. I know that the song should be there multiple times i...

  • Regular
  •   Plan Premium Country USA Operating System Windows 10   My Question or Issue When Shuffling multiple playlists together by use of folders, i am getting duplicate songs stacked tog...
  • Ver
  • Moderator
  • 200 Views
  • 5 replies
  • 0 likes
  • 200 Views
  • 5 replies
  • 0 likes