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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1685 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145680 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130617 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10989 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Feed de amigos não está atualizando "ao vivo"

Há mais ou menos umas semana o feed de atividades não está atualizados "ao vivo", ele só mostra o que as pessoas ouviram ontem e há dias.Já atualizei o Spotify, desintalei e instalei de novo, e nada

Casual Listener

Há mais ou menos umas semana o feed de atividades não está atualizados "ao vivo", ele só mostra o que as pessoas ouviram ontem e há dias. Já atualizei o Spotify, desintalei e instalei de novo, e nad...

q_-fh8yodx68m

Casual Listener

2413 Views

12 replies

6 likes

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  • 12 replies
  • 6 likes

Solved!! Logging in

At first, the desktop app kept saying it was offline, when my internet connection is fine, and so i gave it a couple days, but it still said i was offline. i decided to reinstall it but now everytime i try to login, the screen freezes. i can still ph...

Casual Listener

At first, the desktop app kept saying it was offline, when my internet connection is fine, and so i gave it a couple days, but it still said i was offline. i decided to reinstall it but now everytime...

quinn11

Casual Listener

687 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

I can't login with Facebook on the Spotify for Desktop

I can't log in with Facebook no matter how many times I click on the Facebook login button inside the spotify desktop version. I have removed the spotify from my facebook app options, reinstalled the app and I'm having this same bug.

Regular

 I can't log in with Facebook no matter how many times I click on the Facebook  login button inside the spotify desktop version. I have removed the spotify from my facebook app options, rei...

405 Views

0 replies

0 likes

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Audio Glitches During Playback

Playback constantly glitches or 'micro-cuts'... I use a Scarlett2i2 USB Sound device. I've tried with WinAmp or Youtube but glitches are only in the Windows 10 Spotify App. CPU/Memory usage seems to be normal, but when other apps take resources the i...

Casual Listener

Playback constantly glitches or 'micro-cuts'...  I use a Scarlett2i2 USB Sound device. I've tried with WinAmp or Youtube but glitches are only in the Windows 10 Spotify App.  CPU/Mem...

tenbrink

Casual Listener

5266 Views

3 replies

0 likes

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  • 0 likes

Activity Feed...My activity can't be seen!

I have my account set so that my activity can be seen. Though for several days it's been strange. I signed into a friends account and I couldnt see my activity. I apparently handnt been on for hours to days. It's the same on my account when viewing m...

Gig Goer

I have my account set so that my activity can be seen. Though for several days it's been strange. I signed into a friends account and I couldnt see my activity. I apparently handnt been on for h...

JoshuaBennett

Gig Goer

632 Views

2 replies

2 likes

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"This song is not available. If you have the file on your computer you can import it" 2018

Urgent! No music at my restaurant. I get this message now on a Premium account on every track that I try to play. Three hours earlier everything played ok. Now, three times later, nothing plays. What is going on?

Casual Listener

Urgent! No music at my restaurant. I get this message now on a Premium account on every track that I try to play. Three hours earlier everything played ok. Now, three times later, nothing plays. What...

striketsi

Casual Listener

415 Views

1 replies

0 likes

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  • 0 likes

Another High CPU Thread

I've been struggling with a high CPU utilization issue using the Spotify application for quite some time. I'm running Windows 10 64-bit with the full installation of spotify. For some reason, every time I start the spotify application it will use a c...

Newbie

I've been struggling with a high CPU utilization issue using the Spotify application for quite some time.  I'm running Windows 10 64-bit with the full installation of spotify.  For some rea...

670 Views

0 replies

0 likes

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I can't hear any song in Spotify PC [Windows 10]

I tried to uninstall the application and re-install it again, and I also logged out from all my devices... And it still doesn't work. The funny part is that I can hear music in the Spotify Web Player but not in the PC application. So, I don't really ...

Newbie

I tried to uninstall the application and re-install it again, and I also logged out from all my devices... And it still doesn't work. The funny part is that I can hear music in the Spotify Web Player...

mjhconnect

Newbie

904 Views

1 replies

0 likes

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Rearranging Play on PC

After spotting a few forum topics asking for helping on rearranging tracklisting on PC, and finding those answers a little incompleteI thought I'd add this topic.....I am using Spotify Desktop App on Windows 10 and its 2018It looks like you can not s...

Newbie

After spotting a few forum topics asking for helping on rearranging tracklisting on PC, and finding those answers a little incomplete I thought I'd add this topic..... I am using Spotify Desktop Ap...

342 Views

0 replies

0 likes

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Spotify Windows UWP app sluggish flickering desktop

I'm noticing using the spotify windows 10 UWP app that my entire desktop screen will "flicker" while i hover the mouse over the focused spotify app. It's almost as if the screen has a desync with poor refresh.Also, the app seems to be sluggish if i d...

Newbie

I'm noticing using the spotify windows 10 UWP app that my entire desktop screen will "flicker" while i hover the mouse over the focused spotify app.  It's almost as if the screen has a desync&nb...

540 Views

0 replies

2 likes

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No actualiza la actividad de mis amigos

Hola,Desde hace unos días mi spotify en PC no actualiza la actividad de mis amigos, aparece como si llevaran varios días sin escuchar nada, pero hablando con algunos si han escuchado música y si tienen pública su actividad, quisiera saber como soluci...

Casual Listener

Hola, Desde hace unos días mi spotify en PC no actualiza la actividad de mis amigos, aparece como si llevaran varios días sin escuchar nada, pero hablando con algunos si han escuchado música y si ti...

hhvr5qfv-s_u

Casual Listener

14673 Views

9 replies

13 likes

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  • 9 replies
  • 13 likes

Backup downloaded musics

Hi,I have some issues with my windows that pushed me to reinstall it and also I've downloaded 3,000 musics.As I have a limited plan I can't download all these stuff again ! Is there anyway to backup this library before I reinstall windows and after r...

Newbie

Hi, I have some issues with my windows that pushed me to reinstall it and also I've downloaded 3,000 musics. As I have a limited plan I can't download all these stuff again !  Is there anyway...

390 Views

0 replies

0 likes

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Certain songs are greyed out even though I have Premium

I am all paid up on spotify premium and there are songs on desktop that are greyed out and don't exist on mobile. For example the songs "lets move to the desert" and "seemed like the whole world was lost" are unplayable meanwhile the rest of the albu...

Newbie

I am all paid up on spotify premium and there are songs on desktop that are greyed out and don't exist on mobile. For example the songs "lets move to the desert" and "seemed like the whole world was ...

332 Views

0 replies

0 likes

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I can't see friend activities on other friends...

I can't see friend activities on other friends... this one had been working before, around 1 week ago. I need your help.

Casual Listener

I can't see friend activities on other friends...   this one had been working before, around 1 week ago.   I need your help.

420 Views

0 replies

1 likes

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notifications

Hello i have an important question. I turned on notifications, but i dont get one if an artist is releasing new songs/albums. Dont get notifications on my phone, on any spotify device or per e-mail. Would appreciate any help.

Regular

Hello i have an important question. I turned on notifications, but i dont get one if an artist is releasing new songs/albums. Dont get notifications on my phone, on any spotify device or per e-mail. ...

Sebasty

Community Legend

13434 Views

4 replies

0 likes

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Local files are not scrobbling to last.fm

Scrobbling to last.fm for songs on Spotify works perfectly. My account is connected.last.fm displays the "Scrobbling now" on my profile while I play a local file, but the file isn't saved to my scrobble history. Please help.

Roadie

Scrobbling to last.fm for songs on Spotify works perfectly. My account is connected. last.fm displays the "Scrobbling now" on my profile while I play a local file, but the file isn't saved to my scr...

hans-jürgen

Roadie

3797 Views

2 replies

3 likes

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Downloading

If I had another music supplier, I'd be gone from Spotify. I'm sick of not being able to play songs "offline." Post say do this, do that, do this, do that. First one thing, then another. I downloaded my play list onto my desktop yesterday. Ethernet c...

Regular

If I had another music supplier, I'd be gone from Spotify. I'm sick of not being able to play songs "offline." Post say do this, do that, do this, do that.  First one thing, then another. I down...

309 Views

0 replies

0 likes

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Web Player plays one song at a time and stops

I can't even just click over and press play either...it doesn't work. I have to refresh the page and then press play. Every song, what the heck?

Newbie

I can't even just click over and press play either...it doesn't work.  I have to refresh the page and then press play.  Every song, what the heck?

r3d4cted

Casual Listener

473 Views

1 replies

0 likes

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  • 1 replies
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I cannot see other people being online or what are they listening to.

I recently started to use spotify desktop just because it's so much better than the mobile one. But i ran into an issue quickly. I followed my friend and she followed me back but whenever she is online i cannot see that she is online nor what is she ...

Newbie

I recently started to use spotify desktop just because it's so much better than the mobile one. But i ran into an issue quickly. I followed my friend and she followed me back but whenever she is onli...

381 Views

0 replies

1 likes

  • 381 Views
  • 0 replies
  • 1 likes