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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1331 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144409 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129238 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10869 Views

1 replies

6 likes

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Can't play current song

Hello,So somehow Spotify doesn't play some song in some of my playlists.It doesn't skip them either, just keeps stuck at the current song without forwarding onto the next one in the queue. It tells me: ''Can't play the current song.'' Sadly I don't k...

Music Fan

Hello, So somehow Spotify doesn't play some song in some of my playlists. It doesn't skip them either, just keeps stuck at the current song without forwarding onto the next one in the queue. It tel...

Sebasty

Community Legend

1381 Views

7 replies

0 likes

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Windows player constantly lagging

Hey! Wondering if anyone experiences the same problem as me and knows a solution. Constantly regardless of either Window updates or Spotify updates my Spotify simply will just lag out. I'll be happily listening to an artist, then when I go to search ...

Casual Listener

Hey!   Wondering if anyone experiences the same problem as me and knows a solution.    Constantly regardless of either Window updates or Spotify updates my Spotify simply will just...

946 Views

0 replies

1 likes

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Can't delete song from songs menu/library

When i select songs on the left side there are 3 songs that are greyed out and that i can't remove.The 3 songs are from a album called New Music. These songs are the first 3 i added in 2014. I think the album is an old playlist.When shuffle play is a...

Newbie

When i select songs on the left side there are 3 songs that are greyed out and that i can't remove. The 3 songs are from a album called New Music. These songs are the first 3 i added in 2014. I thin...

364 Views

0 replies

0 likes

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Web Remote Control to stream on my mobile at work (NO WIFI available)

Hi,Spotify web player is blocked at work, and can't install anything. I normally stream on my mobile. Control spotify on a small mobile screen is dificult at wok (IT company). It would be great if I can remote control all spotify functions from a web...

Casual Listener

 Hi, Spotify web player is blocked at work, and can't install anything. I normally stream on my mobile. Control spotify on a small mobile screen is dificult at wok (IT company). ...

C3X4R

Casual Listener

355 Views

1 replies

0 likes

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Application Hangs...

Just to let you guys know...... About every couple of months or so, Spotify seems to hang, or takes a really long time connecting to your servers. Sometimes I can't even logout. Twice I've been forced to have to reinstall on both my laptop and my des...

Visitor

Just to let you guys know...... About every couple of months or so, Spotify seems to hang, or takes a really long time connecting to your servers. Sometimes I can't even logout. Twice I've been force...

294 Views

0 replies

0 likes

Windows
Windows 10
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Trying to download playlist, "waiting for connection" for weeks now

So my favorite playlist has been "waiting for connection" when I try to download it for weeks now, maybe even months at this point. It's the most frustrating thing because this is my go-to playlist. I have no idea why. My other playlist will download...

Newbie

So my favorite playlist has been "waiting for connection" when I try to download it for weeks now, maybe even months at this point. It's the most frustrating thing because this is my go-to playlist. ...

422 Views

0 replies

0 likes

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Solved!!Superuser Contribution Spotify Community Avatar

Is there a way to change my Spotify Community avatar to an uploaded picture of my own and not one already provided?

Gig Goer

Is there a way to change my Spotify Community avatar to an uploaded picture of my own and not one already provided?

meahtenoha

Spotify

1499 Views

3 replies

0 likes

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Radio doesn't work

I'm getting "Error" Failed to Load when i hit the Radio button. Anybody else getting this or know the cause? Same problem on my Iphone...

Casual Listener

I'm getting "Error" Failed to Load when i hit the Radio button.  Anybody else getting this or know the cause?  Same problem on my Iphone...

user-removed

Not applicable

1318 Views

5 replies

0 likes

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Songs disappearing from playlists and saved

I've noticed a few times that all of a sudden, all the songs by an artist dissappear from my saved songs and playlists, and I don't know what might be causing this or how to fix this. Help

Newbie

I've noticed a few times that all of a sudden, all the songs by an artist dissappear from my saved songs and playlists, and I don't know what might be causing this or how to fix this. Help 😞

346 Views

0 replies

0 likes

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Lied nicht abspielbar auf PC

Hallo Comuntiy. Hab ein komisches Problem ich hab ne Playliste auf dem Smartphone sind alle lieder davon Abspielbar. Wenn ich die gleiche Playliste auf dem PC abspielen will kommt bei einem Lied das das Lied nicht exestiert?Was kann man da tun?Habs a...

Newbie

Hallo Comuntiy. Hab ein komisches Problem ich hab ne Playliste auf dem Smartphone sind alle lieder davon Abspielbar. Wenn ich die gleiche Playliste auf dem PC abspielen will kommt bei einem Lied das ...

348 Views

0 replies

0 likes

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Spotify insists on being Offline, even though my computer is connected to the internet

I've had this problem for about a week or so- my Spotify desktop app has randomly decided that it's offline, even though I am most definitely connected to the internet. So far, I have tried- "X"ing out of Spotify then opening it again- Ending it with...

Casual Listener

I've had this problem for about a week or so- my Spotify desktop app has randomly decided that it's offline, even though I am most definitely connected to the internet. So far, I have tried - "X"ing...

PaulRx4

Roadie

761 Views

3 replies

2 likes

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Spotify doesn't handle Windows shutdown cleanly

This occurs with both the Windows 10 Store version and the Win32 app. With Spotify running, if I shut down my PC through the start menu (or simply kill Spotify through Task Manager), Spotify will revert to any settings that were set as well as whatev...

Regular

This occurs with both the Windows 10 Store version and the Win32 app.   With Spotify running, if I shut down my PC through the start menu (or simply kill Spotify through Task Manager), Spotify...

sgtlaggy

Regular

723 Views

1 replies

5 likes

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Discover Weekly does not reset

Hi, my discover weekly playlist does not seem to reset, could you please take a look? spotify:user:spotify:playlist:37i9dQZEVXcKhkANfUjoNf

Newbie

Hi, my discover weekly playlist does not seem to reset, could you please take a look? spotify:user:spotify:playlist:37i9dQZEVXcKhkANfUjoNf

359 Views

0 replies

0 likes

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Feed de amigos não está atualizando "ao vivo"

Há mais ou menos umas semana o feed de atividades não está atualizados "ao vivo", ele só mostra o que as pessoas ouviram ontem e há dias.Já atualizei o Spotify, desintalei e instalei de novo, e nada

Casual Listener

Há mais ou menos umas semana o feed de atividades não está atualizados "ao vivo", ele só mostra o que as pessoas ouviram ontem e há dias. Já atualizei o Spotify, desintalei e instalei de novo, e nad...

q_-fh8yodx68m

Casual Listener

2412 Views

12 replies

6 likes

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Solved!! Logging in

At first, the desktop app kept saying it was offline, when my internet connection is fine, and so i gave it a couple days, but it still said i was offline. i decided to reinstall it but now everytime i try to login, the screen freezes. i can still ph...

Casual Listener

At first, the desktop app kept saying it was offline, when my internet connection is fine, and so i gave it a couple days, but it still said i was offline. i decided to reinstall it but now everytime...

quinn11

Casual Listener

670 Views

3 replies

1 likes

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I can't login with Facebook on the Spotify for Desktop

I can't log in with Facebook no matter how many times I click on the Facebook login button inside the spotify desktop version. I have removed the spotify from my facebook app options, reinstalled the app and I'm having this same bug.

Regular

 I can't log in with Facebook no matter how many times I click on the Facebook  login button inside the spotify desktop version. I have removed the spotify from my facebook app options, rei...

401 Views

0 replies

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Audio Glitches During Playback

Playback constantly glitches or 'micro-cuts'... I use a Scarlett2i2 USB Sound device. I've tried with WinAmp or Youtube but glitches are only in the Windows 10 Spotify App. CPU/Memory usage seems to be normal, but when other apps take resources the i...

Casual Listener

Playback constantly glitches or 'micro-cuts'...  I use a Scarlett2i2 USB Sound device. I've tried with WinAmp or Youtube but glitches are only in the Windows 10 Spotify App.  CPU/Mem...

tenbrink

Casual Listener

5246 Views

3 replies

0 likes

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Activity Feed...My activity can't be seen!

I have my account set so that my activity can be seen. Though for several days it's been strange. I signed into a friends account and I couldnt see my activity. I apparently handnt been on for hours to days. It's the same on my account when viewing m...

Gig Goer

I have my account set so that my activity can be seen. Though for several days it's been strange. I signed into a friends account and I couldnt see my activity. I apparently handnt been on for h...

JoshuaBennett

Gig Goer

628 Views

2 replies

2 likes

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"This song is not available. If you have the file on your computer you can import it" 2018

Urgent! No music at my restaurant. I get this message now on a Premium account on every track that I try to play. Three hours earlier everything played ok. Now, three times later, nothing plays. What is going on?

Casual Listener

Urgent! No music at my restaurant. I get this message now on a Premium account on every track that I try to play. Three hours earlier everything played ok. Now, three times later, nothing plays. What...

striketsi

Casual Listener

408 Views

1 replies

0 likes

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  • 1 replies
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