Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 53494 Views
  • 77 replies
  • 27 likes
  • 53494 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • Nothanksman1
  • Visitor
  • 78489 Views
  • 272 replies
  • 21 likes
  • 78489 Views
  • 272 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5516 Views
  • 1 replies
  • 6 likes
  • 5516 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145714 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145714 Views
  • 0 replies
  • 26 likes

Music Recommendations

I'm posting this in the desktop section, but this also applies to the android app as well. It seems to just be an account issue. A few months back I listened to the album "Jimmy Carter Syndrom" by Jay Munly. I liked it and added a few songs from it t...

  • Newbie
  • I'm posting this in the desktop section, but this also applies to the android app as well. It seems to just be an account issue.   A few months back I listened to the album "Jimmy Carter Syndr...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

Spotify "Downloaded", but not actually.

So, earlier today, Windows 10 decided to install another update (this time taking up 6gb more storage) about internet security stuff, even though I have Norton already. However, that's not the worst, Spotify just decided to leave as soon as the updat...

  • Casual Listener
  • So, earlier today, Windows 10 decided to install another update (this time taking up 6gb more storage) about internet security stuff, even though I have Norton already. However, that's not the worst,...
  • Sebasty
  • Community Legend
  • 534 Views
  • 3 replies
  • 0 likes
  • 534 Views
  • 3 replies
  • 0 likes

Daily Mix

Why won't any of my Daily Mix playlists load? I get an error message for every one of my 6 Daily Mix playlists.

  • Gig Goer
  • Why won't any of my Daily Mix playlists load?  I get an error message for every one of my 6 Daily Mix playlists.
  • Slcrowe
  • Gig Goer
  • 888 Views
  • 16 replies
  • 0 likes
  • 888 Views
  • 16 replies
  • 0 likes

Spotify stops playing music after remote desktop connection toggle.

Reports can't play song. Need to start task manager and close any spotify apps. Then restart to get it working. Win10 Surface Pro 4.

  • Casual Listener
  • Reports can't play song. Need to start task manager and close any spotify apps. Then restart to get it working. Win10 Surface Pro 4.
  • theFOHguy
  • Casual Listener
  • 3474 Views
  • 4 replies
  • 3 likes
  • Windows
  • 3474 Views
  • 4 replies
  • 3 likes

Spotify random pauses and resumes

Hello all,first of all, sorry if this has already been posted, I have been searching for it with no success. The spotify application randomly pauses the current song, once every half an hour or so, or if the song it's paused it autoresumes it. This i...

  • Visitor
  • Hello all, first of all, sorry if this has already been posted, I have been searching for it with no success.   The spotify application randomly pauses the current song, once every half an ho...
  • leodreyer
  • Roadie
  • 1086 Views
  • 8 replies
  • 0 likes
  • 1086 Views
  • 8 replies
  • 0 likes

Solved!! Can't access my Audio Settings (using Desktop with Windows 7)

I am new to Spotify Premium. I am using a desktop computer with Windows 7 to access my Spotify Premium. I stream the music to my 2-channel stereo using a Audioengine B1 Bluetooth receiver. All I want to do now is check my audio settings to make sure ...

  • Casual Listener
  • I am new to Spotify Premium. I am using a desktop computer with Windows 7 to access my Spotify Premium. I stream the music to my 2-channel stereo using a Audioengine B1 Bluetooth receiver.   A...
  • Sebasty
  • Community Legend
  • 6774 Views
  • 3 replies
  • 0 likes
  • 6774 Views
  • 3 replies
  • 0 likes

Solved!! Listen to music without effecting Mixes and Discoveries

Can someone please tell me if there's any way to listen to music without effecting discovering weekly, radar or daily mixes? Mostly i'm listeningto Metal, but when i'm at the office, i'm playing more mainstream because the people at my office.I'm aff...

  • Casual Listener
  • Can someone please tell me if there's any way to listen to music without effecting discovering weekly, radar or daily mixes?   Mostly i'm listeningto Metal, but when i'm at the office, i'm pla...
  • Eyalf83
  • Casual Listener
  • 508 Views
  • 2 replies
  • 0 likes
  • 508 Views
  • 2 replies
  • 0 likes

Problemas con windows 10

Hola, tengo un problema que ya llevo mas de un mes tratando de solucionar, tengo mi cuenta sincronizada a mi tablet, laptop y celular, pero en mi laptop no puedo descargar ningun playlist, desde hace un mes que al agregar canciones a los playlist que...

  • Newbie
  • Hola, tengo un problema que ya llevo mas de un mes tratando de solucionar, tengo mi cuenta sincronizada a mi tablet, laptop y celular, pero en mi laptop no puedo descargar ningun playlist, desde hace...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Songs won't play

Oftentimes, when I'm listening to any spotify playlist, a song will end and a new one will not play. After that, none of the play buttons will work. The sidebar says the playlist is playling but nothing actually is working. Has anyone else experience...

  • Newbie
  • Oftentimes, when I'm listening to any spotify playlist, a song will end and a new one will not play. After that, none of the play buttons will work. The sidebar says the playlist is playling but noth...
  • willyadume
  • Casual Listener
  • 579 Views
  • 2 replies
  • 1 likes
  • 579 Views
  • 2 replies
  • 1 likes

Can't close video in the ads

I'm using Spotify on Windows10. After updating to the latest version, the close button for the pop-up video ad seems to be overlaid by the close app button, as shown in the attached image. While I don't mind the ads since I am a free user, earlier I ...

  • Visitor
  • I'm using Spotify on Windows10. After updating to the latest version, the close button for the pop-up video ad seems to be overlaid by the close app button, as shown in the attached image. While I do...
  • user-removed
  • Not applicable
  • 2287 Views
  • 5 replies
  • 0 likes
  • 2287 Views
  • 5 replies
  • 0 likes

Multimedia keys stopped working

Hello everbody, how are you doing? I would like to report a problem. I use spotify at home and at work with two different computers and keyboards.Both computers are windows 7 64bits. After last spotify update (1.0.75.483.g7ff4a0dc), multimedia keys l...

  • Newbie
  • Hello everbody, how are you doing?   I would like to report a problem.   I use spotify at home and at work with two different computers and keyboards. Both computers are windows 7 64bi...
  • 546 Views
  • 0 replies
  • 1 likes
  • 546 Views
  • 0 replies
  • 1 likes

Weird Spotify Logo and large memory drain

I've noticed a few weird things on my spotify. Firstly, the icon is now appearing weird with a thin green line besides the logo which kinda looks like how it would be if it is download some items. See attached. Also, it has 4 exes draining 400mb of m...

  • Newbie
  • I've noticed a few weird things on my spotify.   Firstly, the icon is now appearing weird with a thin green line besides the logo which kinda looks like how it would be if it is download some ...
  • 415 Views
  • 0 replies
  • 0 likes
  • 415 Views
  • 0 replies
  • 0 likes

Location of cached files

Hi, in the settings I have set this path for offline songs D:\Music\Spotify and the folder has about 7GB. But despite that, Spotify still creates a folder in C:\Users\Slavek\AppData\Local\Spotify\Data and it has about 10GB.What should I do to not let...

  • Music Fan
  • Hi, in the settings I have set this path for offline songs D:\Music\Spotify and the folder has about 7GB. But despite that, Spotify still creates a folder in C:\Users\Slavek\AppData\Local\Spotif...
  • Slavek
  • Music Fan
  • 1272 Views
  • 1 replies
  • 3 likes
  • 1272 Views
  • 1 replies
  • 3 likes

Had to start a new account

i had a system failer on my computer when i got everything back in order my spotify and hulu was gone i cant find it and i already paid for the student discount price for them both. it has been about a week and a half

  • Newbie
  • i had a system failer on my computer when i got everything back in order my spotify and hulu was gone i cant find it and i already paid for the student discount price for them both. it has been about...
  • Sebasty
  • Community Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Solved!! Premium account - tracks with distortion

Dear Spotify Developers, Staff & Money makers, Recently I started noticing distortion in some of the tracks I listen to. This is extremely inconvenient and something I could expect when using a free account, but not when paying for a service at a pre...

  • Regular
  • Dear Spotify Developers, Staff & Money makers,   Recently I started noticing distortion in some of the tracks I listen to. This is extremely inconvenient and something I could expect when ...
  • Butidontwanna
  • Newbie
  • 27533 Views
  • 28 replies
  • 4 likes
  • 27533 Views
  • 28 replies
  • 4 likes

Search bar broken?

Is it just me och is the serach bar broken?When I try to search it won't even try to load anything, just shows my recent searchs...I tried re-installing, but that didn't help...

  • Newbie
  • Is it just me och is the serach bar broken? When I try to search it won't even try to load anything, just shows my recent searchs... I tried re-installing, but that didn't help... 
  • geneqware
  • Newbie
  • 474 Views
  • 1 replies
  • 1 likes
  • 474 Views
  • 1 replies
  • 1 likes

Solved!! Why this song can't be played?

https://open.spotify.com/track/0F0Ix2XwPnAix9rdmSQGSZ is it removed?

  • Casual Listener
  • https://open.spotify.com/track/0F0Ix2XwPnAix9rdmSQGSZ   is it removed?
  • MJ01
  • Casual Listener
  • 568 Views
  • 2 replies
  • 0 likes
  • 568 Views
  • 2 replies
  • 0 likes

Spotify Windows does not play music with my Chord Hugo 2 connected

Hello, when I have the Chord Hugo 2 connected and choosen at the sound and start Spotify it won't play the music but instead it is jumping trough the tracks. When I however change it to another sound device and then change back to the Hugo 2 then it ...

  • Casual Listener
  • Hello,   when I have the Chord Hugo 2 connected and choosen at the sound and start Spotify it won't play the music but instead it is jumping trough the tracks. When I however change it to anot...
  • 123sheep
  • Casual Listener
  • 1065 Views
  • 1 replies
  • 0 likes
  • 1065 Views
  • 1 replies
  • 0 likes

Playlist keeps playing the new titles

Everytime i want to listen to some music from my playlist and i press on shuffle spotify keeps playing all the new titles I recently added before actually randomly playing all titles. Could need some help.

  • Newbie
  • Everytime i want to listen to some music from my playlist and i press on shuffle spotify keeps playing all the new titles I recently added before actually randomly playing all titles. Could need some...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

[URGENT] playlist time malfunction

recently my spotify playlist time things (where it tells you how long a playlist is) is malfunctioning! this is only for my own playlists as others seem to be looking fine. for example: one of my playlists would say that 78 songs take about 4 hours w...

  • Visitor
  • recently my spotify playlist time things (where it tells you how long a playlist is) is malfunctioning! this is only for my own playlists as others seem to be looking fine.    for example...
  • 1056 Views
  • 0 replies
  • 0 likes
  • Desktop
    duration
    Fix
    Help
    nowork
    problem
    songs
    time
    viewing
  • 1056 Views
  • 0 replies
  • 0 likes