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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 139273 Views
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  • 26 likes
  • Mac
    Windows
  • 139273 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54973 Views
  • 0 replies
  • 33 likes
  • Windows
  • 54973 Views
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  • 33 likes

Solved!! Album won't play

Hello there, I'm a new user and have the free type of account. For some reason the following album won't play. Can someone help me? I'm using spotify on my Windows desktop computer. https://play.spotify.com/album/0zMjeskPxtT8ldEB7cdqkE Thank you!

  • Casual Listener
  • Hello there, I'm a new user and have the free type of account.   For some reason the following album won't play. Can someone help me? I'm using spotify on my Windows desktop computer. &nbs...
  • FedoraMasterB98
  • Casual Listener
  • 7933 Views
  • 5 replies
  • 0 likes
  • Windows
  • 7933 Views
  • 5 replies
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Spotify Computer

Non riesco ad accedere al mio account sull'applicazione del computer (windows 10), in quanto mi viene segnalato che il paese non corrisponde a quello impostato sul profilo personaleControllando sul mio account,il paese impostato sul mio profilo è l'I...

  • Newbie
  • Non riesco ad accedere al mio account sull'applicazione del computer (windows 10), in quanto mi viene segnalato che il paese non corrisponde a quello impostato sul profilo personale Controllando sul...
  • 262 Views
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  • 262 Views
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Fade In/Fade Out Annoying!

Running Spotify Premium desktop on Win7 - what's with the noticable fade in/fade out on tracks? It's very noticable, often if a track starts immediatley the first few notes are completley missed off!

  • Music Fan
  • Running Spotify Premium desktop on Win7 - what's with the noticable fade in/fade out on tracks?   It's very noticable, often if a track starts immediatley the first few notes are completley mi...
  • mich-e
  • Newbie
  • 21351 Views
  • 21 replies
  • 6 likes
  • 21351 Views
  • 21 replies
  • 6 likes

Solved!! I can't login and use Spotify.

Hello,I recently re-installed my computer, and started using Windows XP instead of Vista.But I can't login on spotify, I dont have any Virus programs with firewall against spotify etc.Please help.

  • Newbie
  • Hello, I recently re-installed my computer, and started using Windows XP instead of Vista. But I can't login on spotify, I dont have any Virus programs with firewall against spotify etc. Pleas...
  • Jamericanmon82
  • Newbie
  • 19201 Views
  • 46 replies
  • 0 likes
  • 19201 Views
  • 46 replies
  • 0 likes

Solved!! "This song is not available. If you have the file on your computer you can import it."

I've exhausted most options to fix the issue and nothings worked. I've gone through 3 different similiar posts and none of those solutions worked. I've tried:- Restarting PC- Logging out and reinstalling- Flipping between offline and online mode (tho...

  • Casual Listener
  • I've exhausted most options to fix the issue and nothings worked. I've gone through 3 different similiar posts and none of those solutions worked.   I've tried: - Restarting PC - Logging out...
  • guidolambertini
  • Casual Listener
  • 3547 Views
  • 6 replies
  • 0 likes
  • Windows
  • 3547 Views
  • 6 replies
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Uploaded song doubles the running time

I am currently trying to add a song from a game that I really like but for some reason when added to spotify it doubles the song length, I am really confused why it is doing this. Programs like VLC and windows media player show it as 3:34 which is wh...

  • Newbie
  • I am currently trying to add a song from a game that I really like but for some reason when added to spotify it doubles the song length, I am really confused why it is doing this. Programs like VLC a...
  • 173 Views
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  • Windows
  • 173 Views
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"This song is not available"

I am a Spotify Premium subscriber. I have this problem whenever I play a song it says "Song is not available". So I did some research online and found many simular articles but no solution. It happens to all songs except for the ones added to my play...

  • Regular
  • I am a Spotify Premium subscriber. I have this problem whenever I play a song it says "Song is not available". So I did some research online and found many simular articles but no solution. It happen...
  • alexparial
  • Newbie
  • 4724 Views
  • 13 replies
  • 3 likes
  • Windows
  • 4724 Views
  • 13 replies
  • 3 likes

Spotify causing problem with mouse

Regardless of whether or not I open/use Spotify om my Lenovo Yoga 710, my mouse will depixelize to an older form everytime it loads something. I want to say I have the latest downloaded form, but I do just use the "windows" shortcut on the download p...

  • Newbie
  • Regardless of whether or not I open/use Spotify om my Lenovo Yoga 710, my mouse will depixelize to an older form everytime it loads something. I want to say I have the latest downloaded form, but I d...
  • 291 Views
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  • 0 likes
  • Windows
  • 291 Views
  • 0 replies
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Only One Specific Artist Unavailable on My Account

Songs by fun. fail to play properly on desktop or on mobile. Trying to play songs by fun. always results in the blue "This song is unavailable" notification. My friends can play songs by fun. just fine. The songs are downloaded and not grayed out. Ev...

  • Newbie
  • Songs by fun. fail to play properly on desktop or on mobile. Trying to play songs by fun. always results in the blue "This song is unavailable" notification. My friends can play songs by fun. ju...
  • 173 Views
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  • Windows
  • 173 Views
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This song is not available. If you have the file on your computer you can import it.

Premium Spotify, version 1.0.65.320.gac7a8e02. Suddenly today certain artists wont play any more. All I get is this msg. It is the same issue on pc, web player and mobile. But I use the pc 99.9% of the time. It is not all artists. They are not greyed...

  • Casual Listener
  • Premium Spotify, version 1.0.65.320.gac7a8e02.  Suddenly today certain artists wont play any more. All I get is this msg. It is the same issue on pc, web player and mobile. But I use the p...
  • whaleelewaitor
  • Casual Listener
  • 448 Views
  • 6 replies
  • 0 likes
  • 448 Views
  • 6 replies
  • 0 likes

Windows Desktop App "Song is not available"

I am trying to listen to the new music friday playlist and a ton of songs are not playing. They all say "this song is not available. if you have the file on your computer you can import it". It seems to be completely random which songs say this and w...

  • Newbie
  • I am trying to listen to the new music friday playlist and a ton of songs are not playing. They all say "this song is not available. if you have the file on your computer you can import it". It seems...
  • lucluc
  • Music Fan
  • 253 Views
  • 2 replies
  • 1 likes
  • Windows
  • 253 Views
  • 2 replies
  • 1 likes

Specific song at specific place causes a crash

This is a weird one, but the bug reproduces. When I play the song "The Wolf" by SIAMES, when it hits exactly 4:14, my whole computer freezes and I have to hard restart. I'm on Windows 7. No other song causes the problem, and this song *used* to play ...

  • Casual Listener
  • This is a weird one, but the bug reproduces. When I play the song "The Wolf" by SIAMES, when it hits exactly 4:14, my whole computer freezes and I have to hard restart. I'm on Windows 7. No other son...
  • siduri
  • Casual Listener
  • 174 Views
  • 1 replies
  • 0 likes
  • Windows
  • 174 Views
  • 1 replies
  • 0 likes

How do I disable mouse wheel controlling spotify's volume?

Whenever I scroll with mouse wheel, sptify volume banner shows up and controlling the volume. I couldn't use my house wheel for regular scrolling/zooming features in my PC anymore. I tried disabling in the preferences => show desktop overlay when usi...

  • Newbie
  • Whenever I scroll with mouse wheel, sptify volume banner shows up and controlling the volume. I couldn't use my house wheel for regular scrolling/zooming features in my PC anymore. I tried disabling ...
  • jman29
  • Newbie
  • 6265 Views
  • 2 replies
  • 0 likes
  • Windows
  • 6265 Views
  • 2 replies
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Number next to popular song titles

Hello, what's that number next to the popular songs?

  • Newbie
  • Hello,   what's that number next to the popular songs?
  • 467 Views
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  • 1 likes
  • 467 Views
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  • 1 likes

"This Song is Not Available" for half of all songs

Numerous common songs that are definitly on Spotify do not allow me to play them. I am using a Windows computer and have Spotify Premium. While some songs work, half of all songs that appear available report, "This song is not available. If you have ...

  • Newbie
  • Numerous common songs that are definitly on Spotify do not allow me to play them. I am using a Windows computer and have Spotify Premium. While some songs work, half of all songs that appear availabl...
  • 228 Views
  • 0 replies
  • 1 likes
  • 228 Views
  • 0 replies
  • 1 likes

Solved!! Windows 10: problem

Hi there all Spotify users, I've installed Windows 10 like a week ago and it went good, Spotify was working fine. (I'm using Spotify Premium)But now I have a problem since today that my spotify didn't want to load. I've tried to reinstall it and now ...

  • Music Fan
  • Hi there all Spotify users,   I've installed Windows 10 like a week ago and it went good, Spotify was working fine. (I'm using Spotify Premium) But now I have a problem since today that my sp...
  • siggn
  • Newbie
  • 39187 Views
  • 35 replies
  • 2 likes
  • Windows
  • 39187 Views
  • 35 replies
  • 2 likes

Can't play lots of music due to update

Since the new update 1.0.65.320 tons of music became unplayable. Large names as metallica, green day, rammstein, and much more are all unavailable.Can still play them on outdated clients.Please fix this! While im here anyways:The client is always a m...

  • Casual Listener
  • Since the new update 1.0.65.320 tons of music became unplayable. Large names as metallica, green day, rammstein, and much more are all unavailable. Can still play them on outdated clients. Ple...
  • leonardoma
  • Newbie
  • 386 Views
  • 2 replies
  • 3 likes
  • Windows
  • 386 Views
  • 2 replies
  • 3 likes

problem med låtar

Hejsan! Jag har ett problem med vissa låtar i Spotify att den spelar bara ca 2 sekunder av låten sedan så hackar de som att de skulle vara "trasig". Men om jag lyssnar på låten via mobilen så funkar den

  • Newbie
  • Hejsan! Jag har ett problem med vissa låtar i Spotify att den spelar bara ca 2 sekunder av låten sedan så hackar de som att de skulle vara "trasig". Men om jag lyssnar på låten via mobilen så funkar ...
  • 459 Views
  • 0 replies
  • 0 likes
  • 459 Views
  • 0 replies
  • 0 likes

Some songs aren't playing

So i switch between my laptop and my tablet and ive had this problem in the past but it normally resolves itself and ive thought it just cant play the track but recently i have been listening to two certain albums, Tell me you love me and Beautiful T...

  • Casual Listener
  • So i switch between my laptop and my tablet and ive had this problem in the past but it normally resolves itself and ive thought it just cant play the track but recently i have been listening to two ...
  • 199 Views
  • 0 replies
  • 0 likes
  • Windows
  • 199 Views
  • 0 replies
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Solved!! Desktop App - Drag & Drop stopped working

Can't relocate tracks within the playlists, cant reorder the playlist sort - basically every single function that relies on drag & drop stopped working .Did a fresh reinstall, no help

  • Roadie
  • Can't relocate tracks within the playlists, cant reorder the playlist sort - basically every single function that relies on drag & drop stopped working . Did a fresh reinstall, no help
  • periskop
  • Casual Listener
  • 3705 Views
  • 19 replies
  • 4 likes
  • Windows
  • 3705 Views
  • 19 replies
  • 4 likes