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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

148972 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

135315 Views

294 replies

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11231 Views

1 replies

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Spotify asks me to change country

Hello. I'm having the following issue with Spotify desktop on windows 10.My account was registered in US and worked there fine. Now I moved to Republic of Georgia and spotify won't allow me to login, saying the registration country and current countr...

Music Fan

Hello.   I'm having the following issue with Spotify desktop on windows 10. My account was registered in US and worked there fine. Now I moved to Republic of Georgia and spotify won't allow m...

John_Mathis

Roadie

1038 Views

4 replies

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Downloading songs works only in old versions of Spotify in Windows 10

Hi, please see https://community.spotify.com/t5/Desktop-Windows/Desktop-Waiting-for-connection/m-p/1687505 With this solution, I can download song by using old version of Spotify (it installs version 0.9....). With the latest version, downloading get...

Newbie

Hi,   please see https://community.spotify.com/t5/Desktop-Windows/Desktop-Waiting-for-connection/m-p/1687505   With this solution, I can download song by using old version of Spoti...

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Nothing is Working.

DISREGARD THE FOLLOWING POST, THE ERROR RESOLVED ITSELF Hey, I know the title is vague, but I dont know where to begin. Upon starting up spotify on my computer after work, nothing was working. It was perfetly fine a few hours earlier. To start from t...

Casual Listener

DISREGARD THE FOLLOWING POST, THE ERROR RESOLVED ITSELF   Hey, I know the title is vague, but I dont know where to begin. Upon starting up spotify on my computer after work, nothing was workin...

BrendanBush

Casual Listener

511 Views

1 replies

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Why is the inbox feature gone? please bring it back.

Please bring back the inbox/messaging song sharing feature. It was probably the best part about spotify. Very disappointed that it's gone.

Newbie

Please bring back the inbox/messaging song sharing feature. It was probably the best part about spotify. Very disappointed that it's gone.

481 Views

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Froze on an ad

I opened up spotify and it started with an ad, but the ad didn't play, so I tried geting rid of it by playing music, logging out, refreshing the page, deleting history of being on it, etc. but nothing worked/

Newbie

I opened up spotify and it started with an ad, but the ad didn't play, so I tried geting rid of it by playing music, logging out, refreshing the page, deleting history of being on it, etc. but nothin...

kingaolah

Regular

496 Views

1 replies

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Media Controls

Is there a fix to use the Play/Pause, Next, or Previous controls on my keyboard yet?

Newbie

Is there a fix to use the Play/Pause, Next, or Previous controls on my keyboard yet?

415 Views

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Blank White Screen

I was having trouble loading the web player, so I cleared all spotify cookies. When trying to revisit spotify, I got a screen that looks like this: I made special allowances for [*.]spotify.com in the cookies and the Unsandboxed Plugins section in th...

Newbie

I was having trouble loading the web player, so I cleared all spotify cookies. When trying to revisit spotify, I got a screen that looks like this:   I made special allowances for [*.]s...

1454 Views

0 replies

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The Day The Music Died: a fix

I'm running Spotify from Chrome and Firefox in Windows 7. Six months ago, I could login to Spotify, navigate just fine . . . but I couldn't play any music. I would press the play arrow on any song, new or playlisted, and nothing would happen. The pla...

Regular

I'm running Spotify from Chrome and Firefox in Windows 7.   Six months ago, I could login to Spotify, navigate just fine . . . but I couldn't play any music. I would press the play arrow on an...

rocklin6977

Regular

766 Views

5 replies

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Can't ReInstall Spotify Windows 10

I'm so frustrated... I was listening to a podcast earlier today, and it kept stopping. At the top i would get the blue bar that said, "Cannot play this song". EVERY time I tried to restart spotify, and play the podcast again like I always do, except ...

Newbie

I'm so frustrated... I was listening to a podcast earlier today, and it kept stopping. At the top i would get the blue bar that said, "Cannot play this song". EVERY time I tried to restart spotify, a...

483 Views

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Ad won't play

Hi, I'm using the Spotify Web Player on Windows and I have an ad that won't play. It doesn't start, it just stays there, and the circular logo for 'repeat/go back to beginning' is green and I can't turn it off. Whenever I click on a song or a playlis...

Casual Listener

Hi,   I'm using the Spotify Web Player on Windows and I have an ad that won't play. It doesn't start, it just stays there, and the circular logo for 'repeat/go back to beginning' is green and ...

Oreosaurus

Newbie

3239 Views

5 replies

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Release in Croatia?

Any plans for that? ETA? 

Visitor

Any plans for that? ETA? 

Sebasty

Community Legend

9761 Views

2 replies

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Can't accecpt updated TOS 1/11/18

So the other day i got home from work and turned on my pc and got the new updated tos pop us and I clicked the "not now" button by mistake and I could find a way to go back to accecpt. After I clicked no it said that if I didn't accecpt within 30 day...

Newbie

So the other day i got home from work and turned on my pc and got the new updated tos pop us and I clicked the "not now" button by mistake and I could find a way to go back to accecpt. After I clicke...

390 Views

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Cannot Get Spotify Web or Windows Program to work

I have used Spotify's web player at work for two and half years and did not have a problem until recently. As of late I cannot get the web player to play any music. The site is accessible and I am able to click on everything, but music will not play....

Visitor

I have used Spotify's web player at work for two and half years and did not have a problem until recently. As of late I cannot get the web player to play any music. The site is accessible and I am ab...

394 Views

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The Release Radar playlist new releases

Hey! It has been a few weeks that my Release Radar playlist comes with unwanted songs of mine, songs with a totally different style and genre. I would be rad if there was a button which I could use to send a "dislike" for that song/artist in my playl...

Roadie

Hey!   It has been a few weeks that my Release Radar playlist comes with unwanted songs of mine, songs with a totally different style and genre. I would be rad if there was a button ...

608 Views

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3 likes

idea
Release Radar
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Local files not importing properly

So I just downloaded Spotify and I need some help. I have all of my songs in a folder on my pc, the files have the album and artist information in it and when inport them into itunes there is no issue. I just imported them into spotify and maybe 10% ...

Newbie

So I just downloaded Spotify and I need some help. I have all of my songs in a folder on my pc, the files have the album and artist information in it and when inport them into itunes there is no issu...

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spotify freezes my computer (Win10)

when an song ends and the publicity came out mi pc freezes, any solution?

Newbie

when an song ends and the publicity came out mi pc freezes, any solution?

402 Views

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Incorrect songs playing after a skip

When I play an album from the artist page and then hit skip on desktop, the song that plays after is from a completely different album. I have the setting on that loops music from the album as well, but not that one that replays the song. It also hap...

Newbie

When I play an album from the artist page and then hit skip on desktop, the song that plays after is from a completely different album.  I have the setting on that loops music from the album as ...

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If I unsave songs but keep them in my playlist, will that negatively influence my Discover Weekly?

I've converted from using the Songs section to mainly playing from a few separate playlists, and I want to clear out my saves. If I unsave songs, would Spotify see me as not liking those songs anymore and change my taste profile to accomadate that, o...

Newbie

I've converted from using the Songs section to mainly playing from a few separate playlists, and I want to clear out my saves. If I unsave songs, would Spotify see me as not liking those songs anymor...

366 Views

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Solved!! Can't add songs to playlists in folders

I have some playlists in folders. Can't add songs to them, the playlists are not appearing even though they are there. See the screen shots. You can see on the left that there are playlists in the folder, but in the drop down menu I just get a blank ...

Casual Listener

I have some playlists in folders. Can't add songs to them, the playlists are not appearing even though they are there. See the screen shots. You can see on the left that there are playlists in the fo...

MaxieWoxy

Roadie

2171 Views

8 replies

1 likes

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Spotify stops playing music

Spotify stops playing music randomly on my PC. I've had spotify for ages on my home computer and on my phone, without any issue. A couple of days ago i installed spotify on my work PC and ever since it's randomly stopped playing music (including chan...

Regular

Spotify stops playing music randomly on my PC. I've had spotify for ages on my home computer and on my phone, without any issue. A couple of days ago i installed spotify on my work PC and ever since ...

Zinistra

Regular

3274 Views

7 replies

1 likes

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