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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

153110 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

142849 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11387 Views

1 replies

6 likes

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The Day The Music Died: a fix

I'm running Spotify from Chrome and Firefox in Windows 7. Six months ago, I could login to Spotify, navigate just fine . . . but I couldn't play any music. I would press the play arrow on any song, new or playlisted, and nothing would happen. The pla...

Regular

I'm running Spotify from Chrome and Firefox in Windows 7.   Six months ago, I could login to Spotify, navigate just fine . . . but I couldn't play any music. I would press the play arrow on an...

rocklin6977

Regular

785 Views

5 replies

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Can't ReInstall Spotify Windows 10

I'm so frustrated... I was listening to a podcast earlier today, and it kept stopping. At the top i would get the blue bar that said, "Cannot play this song". EVERY time I tried to restart spotify, and play the podcast again like I always do, except ...

Newbie

I'm so frustrated... I was listening to a podcast earlier today, and it kept stopping. At the top i would get the blue bar that said, "Cannot play this song". EVERY time I tried to restart spotify, a...

492 Views

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Ad won't play

Hi, I'm using the Spotify Web Player on Windows and I have an ad that won't play. It doesn't start, it just stays there, and the circular logo for 'repeat/go back to beginning' is green and I can't turn it off. Whenever I click on a song or a playlis...

Casual Listener

Hi,   I'm using the Spotify Web Player on Windows and I have an ad that won't play. It doesn't start, it just stays there, and the circular logo for 'repeat/go back to beginning' is green and ...

Oreosaurus

Newbie

3260 Views

5 replies

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Release in Croatia?

Any plans for that? ETA? 

Visitor

Any plans for that? ETA? 

Sebasty

Community Legend

9787 Views

2 replies

19 likes

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Can't accecpt updated TOS 1/11/18

So the other day i got home from work and turned on my pc and got the new updated tos pop us and I clicked the "not now" button by mistake and I could find a way to go back to accecpt. After I clicked no it said that if I didn't accecpt within 30 day...

Newbie

So the other day i got home from work and turned on my pc and got the new updated tos pop us and I clicked the "not now" button by mistake and I could find a way to go back to accecpt. After I clicke...

392 Views

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Cannot Get Spotify Web or Windows Program to work

I have used Spotify's web player at work for two and half years and did not have a problem until recently. As of late I cannot get the web player to play any music. The site is accessible and I am able to click on everything, but music will not play....

Visitor

I have used Spotify's web player at work for two and half years and did not have a problem until recently. As of late I cannot get the web player to play any music. The site is accessible and I am ab...

398 Views

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The Release Radar playlist new releases

Hey! It has been a few weeks that my Release Radar playlist comes with unwanted songs of mine, songs with a totally different style and genre. I would be rad if there was a button which I could use to send a "dislike" for that song/artist in my playl...

Roadie

Hey!   It has been a few weeks that my Release Radar playlist comes with unwanted songs of mine, songs with a totally different style and genre. I would be rad if there was a button ...

616 Views

0 replies

3 likes

idea
Release Radar
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Local files not importing properly

So I just downloaded Spotify and I need some help. I have all of my songs in a folder on my pc, the files have the album and artist information in it and when inport them into itunes there is no issue. I just imported them into spotify and maybe 10% ...

Newbie

So I just downloaded Spotify and I need some help. I have all of my songs in a folder on my pc, the files have the album and artist information in it and when inport them into itunes there is no issu...

426 Views

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spotify freezes my computer (Win10)

when an song ends and the publicity came out mi pc freezes, any solution?

Newbie

when an song ends and the publicity came out mi pc freezes, any solution?

404 Views

0 replies

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Incorrect songs playing after a skip

When I play an album from the artist page and then hit skip on desktop, the song that plays after is from a completely different album. I have the setting on that loops music from the album as well, but not that one that replays the song. It also hap...

Newbie

When I play an album from the artist page and then hit skip on desktop, the song that plays after is from a completely different album.  I have the setting on that loops music from the album as ...

322 Views

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If I unsave songs but keep them in my playlist, will that negatively influence my Discover Weekly?

I've converted from using the Songs section to mainly playing from a few separate playlists, and I want to clear out my saves. If I unsave songs, would Spotify see me as not liking those songs anymore and change my taste profile to accomadate that, o...

Newbie

I've converted from using the Songs section to mainly playing from a few separate playlists, and I want to clear out my saves. If I unsave songs, would Spotify see me as not liking those songs anymor...

371 Views

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Solved!! Can't add songs to playlists in folders

I have some playlists in folders. Can't add songs to them, the playlists are not appearing even though they are there. See the screen shots. You can see on the left that there are playlists in the folder, but in the drop down menu I just get a blank ...

Casual Listener

I have some playlists in folders. Can't add songs to them, the playlists are not appearing even though they are there. See the screen shots. You can see on the left that there are playlists in the fo...

MaxieWoxy

Roadie

2209 Views

8 replies

1 likes

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Spotify stops playing music

Spotify stops playing music randomly on my PC. I've had spotify for ages on my home computer and on my phone, without any issue. A couple of days ago i installed spotify on my work PC and ever since it's randomly stopped playing music (including chan...

Regular

Spotify stops playing music randomly on my PC. I've had spotify for ages on my home computer and on my phone, without any issue. A couple of days ago i installed spotify on my work PC and ever since ...

Zinistra

Regular

3315 Views

7 replies

1 likes

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Spotify Shorting Out All Audio

I'm running Spotify on a Dell PC Windows 10 running audio from a Dell Dock WD15, and about every 5-10 minutes while listening to Spotify my audio cuts out all of my audio on my computer. I get the error on Spotify "Cannot Play Current Song", Youtube ...

Newbie

I'm running Spotify on a Dell PC Windows 10 running audio from a Dell Dock WD15, and about every 5-10 minutes while listening to Spotify my audio cuts out all of my audio on my computer. I get the er...

357 Views

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lokaal bestand

Hallo, waarom is het niet mogelijk om een lokaal bestand die je van je eigen pc hebt toegevoegd niet afspelen als je verbonden bent met een ander apparaat?Ik heb bijvoorbeeld een nummer toegevoegd die niet voorkomt in de spotify data base en heb hem ...

Casual Listener

Hallo,    waarom is het niet mogelijk om een lokaal bestand die je van je eigen pc hebt toegevoegd niet afspelen als je verbonden bent met een ander apparaat? Ik heb bijvoorbeeld een num...

385 Views

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Can't play music

cursor turns to arrow whenever I hover on any album or song, I click repetedly but nothing happens, this has been going on for a couple of days now, I've tried logging out and back in again and on both Opera and Chrome, which are both of an adequate ...

Newbie

cursor turns to arrow whenever I hover on any album or song, I click repetedly but nothing happens, this has been going on for a couple of days now, I've tried logging out and back in again and on bo...

Sebasty

Community Legend

442 Views

1 replies

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Solved!! Delete a folder but not the playlist??

I created a folder after seeing it in a Spotify article just to try it out, thinking I could easily undo it after. I can't find anywhere how to delete the folder without getting rid of my playlists I have inside. Please help!!

Casual Listener

I created a folder after seeing it in a Spotify article just to try it out, thinking I could easily undo it after. I can't find anywhere how to delete the folder without getting rid of my playlists I...

Swanny

Community Legend

4332 Views

1 replies

1 likes

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(Error code 13) The installer is unable to install Spotify because the nessecary files... Windows 10

My Desktop Spotify freezed on me after an update so I uninstalled the application then when I tried to re-install it this error showed up. The installer is unable to install Spotify because the neccessary files could not be created. (Error code: 13)I...

Newbie

My Desktop Spotify freezed on me after an update so I uninstalled the application then when I tried to re-install it this error showed up.  The installer is unable to install Spotify because ...

Sebasty

Community Legend

1762 Views

1 replies

0 likes

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Solved!! Playlist Suddenly Empty

All my playlists I created by importing my iTunes playlists are suddenly empty. They were working fine yesterday. When I load the iOS app they show fine and play, but Windows shows empty. I uninstalled/reinstalled with no change.

Casual Listener

All my playlists I created by importing my iTunes playlists are suddenly empty. They were working fine yesterday. When I load the iOS app they show fine and play, but Windows shows empty. I uninstall...

Shirezu

Casual Listener

6768 Views

5 replies

1 likes

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Solved!! Can't add tracks to playlists

Just started this morning and not affecting mobile (Android) app. At first I couldn't add tracks to any playlists I have created. If I went the right-click route, the folders would all show up in the pop-up, but when highlighting any folder, there we...

Roadie

Just started this morning and not affecting mobile (Android) app.   At first I couldn't add tracks to any playlists I have created. If I went the right-click route, the folders would all show ...

lizamac

Regular

1697 Views

6 replies

2 likes

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