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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133627 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 133627 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50438 Views
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  • 32 likes
  • Windows
  • 50438 Views
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  • 32 likes

Local File not showing up

So one of my local songs keeps disappearing from spotify. as soon as I delete the song from the folder and readd it some time later it reappears in my collection and all the playlists I added it to earlier. There's other songs form that Folder that d...

  • Newbie
  • So one of my local songs keeps disappearing from spotify. as soon as I delete the song from the folder and readd it some time later it reappears in my collection and all the playlists I added it to e...
  • 258 Views
  • 0 replies
  • 0 likes
  • Windows
  • 258 Views
  • 0 replies
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Solved!! Undo favorites

Hi. I'm currently unable to undo clicking the favorite option (it's a heart nowadays) in premium, both desktop and android. Any ideas?

  • Casual Listener
  • Hi.   I'm currently unable to undo clicking the favorite option (it's a heart nowadays) in premium, both desktop and android.   Any ideas?
  • Specialworld
  • Community Legend
  • 588 Views
  • 4 replies
  • 0 likes
  • Windows
  • 588 Views
  • 4 replies
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I hate spotify support service

There is in MEXICO, no email or telephone contact.I has made dead end search about my problem.It unbeliveable that no body staff lisen me.I am consider to SUE spotify by FRAUD because the familiy service has no service to my family.I wait your answer...

  • Newbie
  • There is in MEXICO, no email or telephone contact. I has made dead end search about my problem. It unbeliveable that no body staff lisen me. I am consider to SUE spotify by FRAUD because the famil...
  • Robert_W
  • Community Legend
  • 194 Views
  • 2 replies
  • 0 likes
  • Windows
  • 194 Views
  • 2 replies
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Windows Desktop Player - Hangs on Startup and Not Starting

Hi - over the past weeks (since recent desktop player updates) I've been having problems where the Spotify Windows hangs on startup and will not start. I've tried the solutions suggested elsewhere but the problem just returns after a short time. I co...

  • Regular
  • Hi - over the past weeks (since recent desktop player updates) I've been having problems where the Spotify Windows hangs on startup and will not start. I've tried the solutions suggested elsewhere bu...
  • k-wa
  • Newbie
  • 879 Views
  • 7 replies
  • 0 likes
  • Windows
  • 879 Views
  • 7 replies
  • 0 likes

Local Files not being found by desktop client

Local files not being found. Info:- I have my Preferences set to look for music files in the correct directory.- I have moved the files/changed Preferences from the default /Downloads directory.- I have tried putting the files in subdirectories.- I h...

  • Newbie
  • Local files not being found.  Info: - I have my Preferences set to look for music files in the correct directory. - I have moved the files/changed Preferences from the default /Downloads direc...
  • ChristianRomeni
  • Regular
  • 387 Views
  • 1 replies
  • 4 likes
  • Windows
  • 387 Views
  • 1 replies
  • 4 likes

Re-enabling the desktop overlay

Hi, I have Spotify premium version 1.0.52.725.g943b26a8 (latest as of 2/4/17), and I am having problems with the desktop overlay (media playback panel, song info currently playing...) with Spotify only. With other media playback apps (eg. built-in Gr...

  • Newbie
  • Hi, I have Spotify premium version 1.0.52.725.g943b26a8 (latest as of 2/4/17), and I am having problems with the desktop overlay (media playback panel, song info currently playing...) with Spotify on...
  • 686 Views
  • 0 replies
  • 0 likes
  • Windows
  • 686 Views
  • 0 replies
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Songs no longer avaliable in Spotify

Hi, i have a large collection of songs divided into playlists sorted in genres. The other day, i noticed something really alarming when i wanted to listen to one of my alltime favorite songs and it was now gone! Problem is, i can`t remember neither a...

  • Roadie
  • Hi, i have a large collection of songs divided into playlists sorted in genres. The other day, i noticed something really alarming when i wanted to listen to one of my alltime favorite songs and it w...
  • mlor
  • Casual Listener
  • 145 Views
  • 2 replies
  • 0 likes
  • Windows
  • 145 Views
  • 2 replies
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Daily Mix doesn't change

5 of my 6 daily mixes change each day as I expect. But my daily mix #1 stays exactly the same despite having listened to it twice. How can I get it to refresh?

  • Newbie
  • 5 of my 6 daily mixes change each day as I expect. But my daily mix #1 stays exactly the same despite having listened to it twice. How can I get it to refresh?
  • 155 Views
  • 0 replies
  • 0 likes
  • Windows
  • 155 Views
  • 0 replies
  • 0 likes

Recent update no longer allows sharing of multiple songs

The feature I'm talking about is being able to select multiple songs and click "share" in order to get the share link of all songs selected. The recent update has removed this potential, as now when you click "Share" with multiple songs selected, you...

  • Newbie
  • The feature I'm talking about is being able to select multiple songs and click "share" in order to get the share link of all songs selected.   The recent update has removed this potential, as ...
  • Jacob
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Windows
  • 180 Views
  • 1 replies
  • 0 likes

Discover Weekly disappeared

Every week I look forward to going through my Discover Weekly list and all of a sudden it's gone. When I go into the discover tab I can see the "Release Radar" and then there is a blank spot where the "Discover Weekly" icon used to appear. I have bee...

  • Casual Listener
  • Every week I look forward to going through my Discover Weekly list and all of a sudden it's gone. When I go into the discover tab I can see the "Release Radar" and then there is a blank spot where th...
  • mikeOmatic
  • Casual Listener
  • 1033 Views
  • 4 replies
  • 9 likes
  • Windows
  • 1033 Views
  • 4 replies
  • 9 likes

Superuser Contribution doesn't play a specific song

i'm a premium account. when I select a song from an album with start button it starts from first song, not from the song i said to play. Why??

  • Newbie
  • i'm a premium account. when I select a song from an album with start button it starts from first song, not from the song i said to play. Why??
  • ZullyB
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • Windows
  • 137 Views
  • 1 replies
  • 0 likes

Copying tracks and playlists from pc version to android

hi. is there any way to download my tracks or playlist once (on pc) and copy them to my android device so i can use them on both of my devices? or i have to download them twice?

  • Newbie
  • hi. is there any way to download my tracks or playlist once (on pc) and copy them to my android device so i can use them on both of my devices? or i have to download them twice?
  • Specialworld
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • Windows
  • 166 Views
  • 1 replies
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Can't play strokes music

Hi guys,I don't know why i can't play the strokes music ( only 2,3 songs )Probably is because before using spotify i download their discography and i used spotify as player. I don't know how to resolve.Thanks P.S for example i created a playlist, whe...

  • Newbie
  • Hi guys, I don't know why i can't play the strokes music ( only 2,3 songs ) Probably is because before using spotify i download their discography and i used spotify as player. I don't know how...
  • 160 Views
  • 0 replies
  • 0 likes
  • Windows
  • 160 Views
  • 0 replies
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Superuser Contribution No puedo logear spotify con mi facebook ?

Buenos dias , meses atras tuve que cerrar mi facebook anterior , y desde que abri el nuevo no pouedo logear mi spotify con mi face desde mi iphone 7 . no puedo compartir canciones ni contactos .me pudieran ayudar por favor . muchas gracias saludos

  • Newbie
  • Buenos dias , meses atras tuve que cerrar mi facebook anterior , y desde que abri el nuevo no pouedo logear mi spotify con mi face desde mi iphone 7 . no puedo compartir canciones ni contactos . me ...
  • ZullyB
  • Roadie
  • 161 Views
  • 1 replies
  • 0 likes
  • Windows
  • 161 Views
  • 1 replies
  • 0 likes

Add / Import My Music

I've been going through my music and adding them to my Spotify library. Is there a way to do this more autmatically? It's taking a long time. I've seen where I can get Spotify to play my local MP3 files, but what I'm after is a way to simply import m...

  • Regular
  • I've been going through my music and adding them to my Spotify library.  Is there a way to do this more autmatically?  It's taking a long time. I've seen where I can get Spotify to play my ...
  • 127 Views
  • 0 replies
  • 0 likes
  • Windows
  • 127 Views
  • 0 replies
  • 0 likes

play/pause button not working when im tabbed out

Hey, So I've been using spotify on my laptop for a long time now and I've never had a problem. But recently the play/pause and skip buttons dont work when im tabbed out of spotify but then when spotify is my main tab it works fine. I didn't have this...

  • Newbie
  • Hey, So I've been using spotify on my laptop for a long time now and I've never had a problem. But recently the play/pause and skip buttons dont work when im tabbed out of spotify but then when spoti...
  • 250 Views
  • 0 replies
  • 0 likes
  • Windows
  • 250 Views
  • 0 replies
  • 0 likes

Spotify does not start unless killed vis task manager and restarted (Win7)

I launch Spotify, nothing launches in the dekstop, 4 spotify.exe32's start in task manager. The run lines are: spotify.exe --type=crashpad-handler /prefetch:7 --max-uploads=5 --max-db-size=20 --max-db-age=5 "--database=C:\Users\Jim\AppData\Local\Spot...

  • Casual Listener
  • I launch Spotify, nothing launches in the dekstop, 4 spotify.exe32's start in task manager.  The run lines are:   spotify.exe --type=crashpad-handler /prefetch:7 --max-uploads=5 --max-db-...
  • mickleby
  • Newbie
  • 558 Views
  • 1 replies
  • 0 likes
  • Windows
  • 558 Views
  • 1 replies
  • 0 likes

Share Music without social media

Hey there, since one of the last updates i can't share music without a social media account anymore. Before that it was possible to share music with your followers and friends within the dektop program or via ios app. I would very much appreciate to ...

  • Casual Listener
  • Hey there, since one of the last updates i can't share music without a social media account anymore. Before that it was possible to share music with your followers and friends within the dektop progr...
  • sgwealti
  • Casual Listener
  • 412 Views
  • 2 replies
  • 2 likes
  • Windows
  • 412 Views
  • 2 replies
  • 2 likes

[WINDOWS] Don't have an option for autoplay

Hi all,after one update Spotify client asked me if I want autoplay (that blue notification at the top). I didn't want it at that time so I selected no. Problem is... that now I want to have it back but simple don't have that option. I checked the sol...

  • Casual Listener
  • Hi all, after one update Spotify client asked me if I want autoplay (that blue notification at the top). I didn't want it at that time so I selected no. Problem is... that now I want to have it back...
  • kbaaa
  • Casual Listener
  • 468 Views
  • 1 replies
  • 0 likes
  • Windows
  • 468 Views
  • 1 replies
  • 0 likes

Solved!! Thumb Up Function

Actually, what's the function of thumb up? I've read thumb up function is for radio station. But I accidentally click the thumb up on artist's album on my spotify windows desktop. Is there any effect after I click thumb up? And could I remove the thu...

  • Casual Listener
  • Actually, what's the function of thumb up? I've read thumb up function is for radio station. But I accidentally click the thumb up on artist's album on my spotify windows desktop. Is there any effect...
  • Nick_user
  • Newbie
  • 13652 Views
  • 2 replies
  • 0 likes
  • Windows
  • 13652 Views
  • 2 replies
  • 0 likes