Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1292 Views

0 replies

2 likes

  • 1292 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144262 Views

83 replies

27 likes

  • 144262 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129140 Views

294 replies

22 likes

  • 129140 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10856 Views

1 replies

6 likes

  • 10856 Views
  • 1 replies
  • 6 likes

Can no longer download and play playlists with local files on iPhone

So this has annoyed me for quite a while now; I used to be able to easily download and play playlists containing local files from Spotify on my computer on my Spotify app on my iPhone. But some time last year the feature dissapeared for me. I used to...

Casual Listener

So this has annoyed me for quite a while now; I used to be able to easily download and play playlists containing local files from Spotify on my computer on my Spotify app on my iPhone. But some time ...

powerpoll

Newbie

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

How to be published as a top listener?

So I've seen a few posts in the past showing that there is an option to be published as a top listener if you are linked to last.fm. However, I don't see that option anywhere (even when I go to edit and then preferences). Any help would be greatly ap...

Newbie

So I've seen a few posts in the past showing that there is an option to be published as a top listener if you are linked to last.fm. However, I don't see that option anywhere (even when I go to edit ...

944 Views

0 replies

0 likes

  • 944 Views
  • 0 replies
  • 0 likes

Spotify freezing laptop

Everyone I open spotify it loads for a while and than my whole laptop freezes. I know this is a spotify issue because it works just fine without spotify usage. This has been happening for a week now and any help would be appreciated.

Newbie

Everyone I open spotify it loads for a while and than my whole laptop freezes. I know this is a spotify issue because it works just fine without spotify usage.    This has been happening ...

feelikeastrangr

Community Legend

1414 Views

1 replies

0 likes

  • 1414 Views
  • 1 replies
  • 0 likes

Artist Selection in "Web Player"

HELLODoes anyone know how to get the library of saved "Artists" to appear in the web player?? I have a list of artists in my app, but since I can only access "Web Player" at work I would like to know how to access the same list of artists I have in t...

Regular

HELLO Does anyone know how to get the library of saved "Artists" to appear in the web player??   I have a list of artists in my app, but since I can only access "Web Player" at work I would l...

Sebasty

Community Legend

1335 Views

6 replies

1 likes

  • 1335 Views
  • 6 replies
  • 1 likes

(Windows laptop) Spotify pauzes auto when paring with bluetoothspeaker

Hello, I upgraded from a JBL GO to a JBL Charge 3 but if i connect my laptop with a JBl Charge 3 speaker. And play a song on Spotify, It will auto pauz and if i hit play it pauzes again after 1 second etc... If i use windows mediaplayer,winrar or you...

Newbie

Hello,   I upgraded from a JBL GO to a JBL Charge 3 but if i connect my laptop with a JBl Charge 3 speaker. And play a song on Spotify, It will auto pauz and if i hit play it pauzes again afte...

406 Views

0 replies

0 likes

  • 406 Views
  • 0 replies
  • 0 likes

Superuser Contribution Followed artists have less songs than when you search for an artist

This problem is on my windows desktop app and android, I think it's an issue with spotify not any particular platform. When I search for an artist via the 'search' bar I get taken to the artists page, containing a list of popular songs, and then a li...

Casual Listener

This problem is on my windows desktop app and android, I think it's an issue with spotify not any particular platform.   When I search for an artist via the 'search' bar I get taken to the art...

Thomhayes

Visitor

1993 Views

7 replies

1 likes

  • 1993 Views
  • 7 replies
  • 1 likes

Solved!! Broken/Glitched Calendar

"in 8 years" that's what the date says for each song I added into my playlist today. I can't seem to fix this.

Regular

"in 8 years" that's what the date says for each song I added into my playlist today. I can't seem to fix this.

AngryClient

Regular

861 Views

1 replies

0 likes

  • 861 Views
  • 1 replies
  • 0 likes

I can't login to Spotify from my desktop

Hello For some reason I cannot login to Spotify from my desktop.. The internet works fine, but when I go to the login page and enter my username and password the entire screen fades and everything just freezes?? Please Help!! It has been frozen for t...

Regular

Hello    For some reason I cannot login to Spotify from my desktop..  The internet works fine, but when I go to the login page and enter my username and password the entire screen fa...

Nanakidagger

Casual Listener

12033 Views

20 replies

12 likes

  • 12033 Views
  • 20 replies
  • 12 likes

Restore the "Your Top Songs 2015" playlist

Hi, I've been looking for some time on how to restore a really old playlist, namely my "Your Top Songs 2015" playlist. It's old enough to not show up on the restore old playlist-page. If I recall correctly it was also before this account was changed ...

Casual Listener

Hi,   I've been looking for some time on how to restore a really old playlist, namely my "Your Top Songs 2015" playlist. It's old enough to not show up on the restore old playlist-page. If I r...

Bethany_Dawn

Community Legend

8107 Views

1 replies

1 likes

  • 8107 Views
  • 1 replies
  • 1 likes

Solved!! WEB PLAYER STUCK

My web player is stuck with the repeat one song control active but I can't hit it or neither of the other controls. Basically I can't use the player anymore.

Casual Listener

My web player is stuck with the repeat one song control active but I can't hit it or neither of the other controls. Basically I can't use the player anymore.

RAC7

Newbie

4590 Views

6 replies

0 likes

  • 4590 Views
  • 6 replies
  • 0 likes

System tray icon issue

My spotify when closed isnt showing a system tray icon even though its still playing and option is checked. is there an update today fix?

Newbie

My spotify when closed isnt showing a system tray icon even though its still playing and option is checked. is there an update today fix?

446 Views

0 replies

0 likes

  • 446 Views
  • 0 replies
  • 0 likes

Spotify desktop for Windows will not recognize my Samsung TV

I've seen this posted in other threads but not in a recent one so I'm starting this topic anew: Spotify desktop for Windows 10 has stopped recognizing my Samsung TV UHDTV MU8000. It has been working fine since I got my new laptop two months ago. Now,...

Newbie

I've seen this posted in other threads but not in a recent one so I'm starting this topic anew:   Spotify desktop for Windows 10 has stopped recognizing my Samsung TV UHDTV MU8000. It has been...

454 Views

0 replies

0 likes

  • 454 Views
  • 0 replies
  • 0 likes

Cant sign in to windows desktop app

signed up to spotify 3 weeks ago. im unable to access the app on my pc. i put my username and email in and then it just sits there and nothing happens. any help would be appreciated.

Casual Listener

signed up to spotify 3 weeks ago.  im unable to access the app on my pc.  i put my username and email in and then it just sits there and nothing happens.   any help would be apprecia...

359 Views

0 replies

0 likes

  • 359 Views
  • 0 replies
  • 0 likes

I can't find my saved songs

Hi,I have saved a bunch of songs and albums, but now when I go to my "Songs" or "Albums" page they do not show up there. If I go to one of my playlists or an artist profile, songs that I have saved still show the checkmark, but then they aren't there...

Casual Listener

Hi, I have saved a bunch of songs and albums, but now when I go to my "Songs" or "Albums" page they do not show up there. If I go to one of my playlists or an artist profile, songs that I have saved...

MusicalAesthete

Casual Listener

1953 Views

2 replies

0 likes

  • 1953 Views
  • 2 replies
  • 0 likes

How to add song to playlist?

When I go to a song, the three little dots produce eight options, such as 'make secret' or 'share.' But I don't get 'add to playlist' I have watched the instructional videos. In those, clicking on the three dots produces 'add to playlist,' but I am n...

Newbie

When I go to a song, the three little dots produce eight options, such as 'make secret' or 'share.' But I don't get 'add to playlist' I have watched the instructional videos. In those, clicking on th...

Sebasty

Community Legend

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
  • 0 likes

Spotify never stops playing

I would like to have spotify stop playing music after my the album I selected is over. Instead it starts with the same playlist again, only repeats the last song, continues with an album I had as a playlist last week or fills the playlist with random...

Casual Listener

I would like to have spotify stop playing music after my the album I selected is over.    Instead it starts with the same playlist again, only repeats the last song, continues with an alb...

345 Views

0 replies

0 likes

  • 345 Views
  • 0 replies
  • 0 likes

How do you import Groove music into Spotify

Microsoft has discontinued their Groove service and recommended I use Spotify. How do you import the music to the application

Newbie

Microsoft has discontinued their Groove service and recommended I use Spotify. How do you import the music to the application

hans-jürgen

Roadie

4989 Views

1 replies

0 likes

  • 4989 Views
  • 1 replies
  • 0 likes

I Can't See All of My Playlists???

So, I have a lot of playlists. At least 20. And recently, whenever I try to add a song to a playlist, I can only ever see the first few playlists I have. As you can see, "Sunday Morning" is the last playlist that shows up in the menu, but it isn't th...

Casual Listener

So, I have a lot of playlists. At least 20. And recently, whenever I try to add a song to a playlist, I can only ever see the first few playlists I have. As you can see, "Sunday Morning" is the last ...

Nico

Community Legend

5076 Views

1 replies

0 likes

  • 5076 Views
  • 1 replies
  • 0 likes

Offline Withdrawn, Premium, 1 Device (PC)

Only have 1 device (pc), downloaded about 700 songs that we've been listening offline. But this morning we got a msg saying that our "offline was withdrawn". We're signed up with the Premium service.What can we do to get our offline service again? Wi...

Casual Listener

Only have 1 device (pc), downloaded about 700 songs that we've been listening offline. But this morning we got a msg saying that our "offline was withdrawn". We're signed up with the Premium service....

Nico

Community Legend

795 Views

3 replies

0 likes

  • 795 Views
  • 3 replies
  • 0 likes

all songs option

All songs option available on Android app but not on squeezebox touch with spotty

Casual Listener

All songs option available on Android app but not on squeezebox touch with spotty

Nico

Community Legend

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes