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Desktop (Windows)

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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136955 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 136955 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53204 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53204 Views
  • 0 replies
  • 33 likes

Done with Spotify, hello Amazon Music

I've been using Spotify for a couple years now, but the Desktop App is garbage and I'm really tired of fiddling with it. The solution to installing it? Run it in Windows XP compatibility mode. That tells me that Spotify doesn't give two, or even one,...

  • Visitor
  • I've been using Spotify for a couple years now, but the Desktop App is garbage and I'm really tired of fiddling with it.  The solution to installing it?  Run it in Windows XP compatibility ...
  • rednblu
  • Roadie
  • 383 Views
  • 4 replies
  • 1 likes
  • Windows
  • 383 Views
  • 4 replies
  • 1 likes

Lagging sound with latest update (1.0.16)

I updated Spotify today and suddenly the sound is lagging now and then. I first thought it was when I scrolled down a webpage that the sound just froze for a sec (sounds like vvvrrrrrrrr) but then I realized it happens even without me doing anything....

  • Gig Goer
  • I updated Spotify today and suddenly the sound is lagging now and then. I first thought it was when I scrolled down a webpage that the sound just froze for a sec (sounds like vvvrrrrrrrr) but then I ...
  • KrissyG1
  • Newbie
  • 632 Views
  • 3 replies
  • 2 likes
  • Windows
  • 632 Views
  • 3 replies
  • 2 likes

Solved!! Disable auto-update? Choose where Spotify installs? This is frustrating.

I accidentally posted this in the wrong forum (https://community.spotify.com/t5/Social-Off-Topic/Disable-auto-update-Choose-where-Spotify-installs-This-is/m-p/2133074/) and I don't see any way to move or close that thread, so sorry about this being p...

  • Regular
  • I accidentally posted this in the wrong forum (https://community.spotify.com/t5/Social-Off-Topic/Disable-auto-update-Choose-where-Spotify-installs-This-is/m-p/2133074/) and I don't see any way to mov...
  • fkgdjnadfiughtn
  • Regular
  • 9477 Views
  • 1 replies
  • 0 likes
  • Windows
  • 9477 Views
  • 1 replies
  • 0 likes

How to not save music on PC, but on mobile.

Hi all!I'm an enthusiast Spotify user, I enjoy listening in good quality music with my premium, and I save my fav music on my Iphone to listen when without connection.... ...but why does the desktop version (PC) automatically syncs the settings, ther...

  • Newbie
  • Hi all! I'm an enthusiast Spotify user, I enjoy listening in good quality music with my premium, and I save my fav music on my Iphone to listen when without connection....   ...but why d...
  • 185 Views
  • 0 replies
  • 0 likes
  • Windows
  • 185 Views
  • 0 replies
  • 0 likes

Search function takes me off album screen

Desktop app. When I click the search box, it takes me to the blank "search" screen and starts guessing stuff as I type--instead of going into a nice dropdown bar like google that would keep me on the album/artist/my songs screen. So every time I clic...

  • Casual Listener
  • Desktop app. When I click the search box, it takes me to the blank "search" screen and starts guessing stuff as I type--instead of going into a nice dropdown bar like google that would keep me on the...
  • Spuds_Mackenzie
  • Casual Listener
  • 308 Views
  • 2 replies
  • 3 likes
  • 308 Views
  • 2 replies
  • 3 likes

Solved!! Too Many Ads!

So I'm a free member and i understand that spotify needs to make money on ads and im fine with that. But either my player is broken and its displaying way to many ads, or spotify is getting insane with the amount of ads. Every ~3 songs i get 3-6 30 s...

  • Regular
  • So I'm a free member and i understand that spotify needs to make money on ads and im fine with that. But either my player is broken and its displaying way to many ads, or spotify is getting insane wi...
  • jessie23
  • Newbie
  • 2198 Views
  • 2 replies
  • 0 likes
  • Windows
  • 2198 Views
  • 2 replies
  • 0 likes

Main Menu Always Appears

When i select a song within a album or even just a single song, minutes later the main menu screen appears. i think this is a bug but don't know if it is actually one.

  • Casual Listener
  • When i select a song within a album or even just a single song, minutes later the main menu screen  appears. i think this is a bug but don't know if it is actually one. 
  • 96 Views
  • 0 replies
  • 0 likes
  • Windows
  • 96 Views
  • 0 replies
  • 0 likes

Opening Spotify on Windows 7 makes my screen go weird

Hey guys, I wanted to write this to talk about what happens when I open spotify. I linked the picture down below. This never used to happen but now every time I open the Spotify app, my screen goes all crazy on me. Weird colors and messed up sizes. I...

  • Newbie
  • Hey guys, I wanted to write this to talk about what happens when I open spotify. I linked the picture down below. This never used to happen but now every time I open the Spotify app, my screen goes a...
  • 485 Views
  • 0 replies
  • 2 likes
  • 485 Views
  • 0 replies
  • 2 likes

Spotify turns off on Sleep mode (SP4)

Hello, This is a really annoying issue.When the screen goes to sleep -- by closing the cover, pressing the power button or, the most common one, after a few minutes as defined in the power saving settings -- Spotify stops playing. Now I understand th...

  • Casual Listener
  • Hello,   This is a really annoying issue. When the screen goes to sleep -- by closing the cover, pressing the power button or, the most common one, after a few minutes as defined in the power...
  • qwertz98
  • Newbie
  • 642 Views
  • 3 replies
  • 2 likes
  • Windows
  • 642 Views
  • 3 replies
  • 2 likes

Discover weekly does not refresh without restart

I have noticed that every Monday if I have left the Spotify app open (which I often do on my work computer) my Discover Weekly list will be stale unless I exit the application entirely and return to it

  • Visitor
  • I have noticed that every Monday if I have left the Spotify app open (which I often do on my work computer) my Discover Weekly list will be stale unless I exit the application entirely and return to ...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Shuffle

When I put my playlist on shuffle, it only plays songs that are within 20 or so songs of the originally played song. For example, if I play song number 670 ( I have 731 songs in this playlist) It will only shuffle songs 650-690.

  • Newbie
  • When I put my playlist on shuffle, it only plays songs that are within 20 or so songs of the originally played song. For example, if I play song number 670 ( I have 731 songs in this playlist) It wil...
  • 100 Views
  • 0 replies
  • 0 likes
  • 100 Views
  • 0 replies
  • 0 likes

Solved!! Discovered on info disappeared

Since the update of the desktop app today, the "Discovered on" on an artist about page is gone. This was a really good way to find Spotify curators that's not owned by the big labels and I wonder if it's possible to find this function somewhere else.

  • Music Fan
  • Since the update of the desktop app today, the "Discovered on" on an artist about page is gone. This was a really good way to find Spotify curators that's not owned by the big labels and I wonder if ...
  • virtuaxe
  • Roadie
  • 5009 Views
  • 15 replies
  • 24 likes
  • Windows
  • 5009 Views
  • 15 replies
  • 24 likes

Off line storage location cannot be changed why?

Hello i have tried to change my location for the "off line mode"by default it's in C://users appdata folders i tried to change it to my other drive and got the message "you need to restart spotify so this change will take effect" so i did, but when i...

  • Newbie
  • Hello i have tried to change my location for the "off line mode" by default it's in C://users appdata folders  i tried to change it to my other drive and got the message "you need to rest...
  • 149 Views
  • 0 replies
  • 0 likes
  • Windows
  • 149 Views
  • 0 replies
  • 0 likes

Create similar playlist

Don't think a lot of people actually noticed this update, and since it's pretty awesome (and actually works very good, yes looking at you Radio) I thought I'd share it. There now is a "Create Similar Playlist" option in the context menu of playlists....

  • Gig Goer
  • Don't think a lot of people actually noticed this update, and since it's pretty awesome (and actually works very good, yes looking at you Radio) I thought I'd share it.   There now is a "...
  • RME
  • Gig Goer
  • 30227 Views
  • 3 replies
  • 4 likes
  • Windows
  • 30227 Views
  • 3 replies
  • 4 likes

Spotify crashes after undocking laptop

Hey! I work with a docked laptop at work, and whenever I undock the computer, Spotify crashes. Since this happens a few times a day, it has become quite annoying. I've seen a few other posts mentioning this, and there seems to be no official comment ...

  • Newbie
  • Hey! I work with a docked laptop at work, and whenever I undock the computer, Spotify crashes. Since this happens a few times a day, it has become quite annoying. I've seen a few other posts mentioni...
  • 231 Views
  • 0 replies
  • 2 likes
  • Windows
  • 231 Views
  • 0 replies
  • 2 likes

Local Files don't play. Removed ones still show up

Hi, I tried adding new local files today, they do show up in "Local Files" but when I press play I get the message "This song is not available. If you have the file on your computer you can import it." Additionally some files I unchecked in the setti...

  • Casual Listener
  • Hi,   I tried adding new local files today, they do show up in "Local Files" but when I press play I get the message "This song is not available. If you have the file on your computer you can ...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Ads overplaying?

I am a long time user of Spotify, but recently on my computer, I am getting a ridiculous amount of ads. I get that I am being pushed to buy premium but I am getting about 3 of my songs, maybe 7-10 minutes of music, and then around 3-5 ads, 15-30 seco...

  • Newbie
  • I am a long time user of Spotify, but recently on my computer, I am getting a ridiculous amount of ads. I get that I am being pushed to buy premium but I am getting about 3 of my songs, maybe 7-...
  • 161 Views
  • 0 replies
  • 0 likes
  • Windows
  • 161 Views
  • 0 replies
  • 0 likes

Only half the Audio Book available. Is that intended?

Hey guys, maybe you can help me. I was listening to that Audio Book called "Totenfang" by Simon Beckett (german version) and after half of the tracks it just stopped. So I looked it up and apparently there are only half the tracks available, and the ...

  • Newbie
  • Hey guys,    maybe you can help me. I was listening to that Audio Book called "Totenfang" by Simon Beckett (german version) and after half of the tracks it just stopped. So I looked it up...
  • ChrisWein
  • Casual Listener
  • 246 Views
  • 3 replies
  • 3 likes
  • Windows
  • 246 Views
  • 3 replies
  • 3 likes

Remove all Facebookdata from Spotifyprofile

Hi all, I tested connecting my Spotifyprofile with my Facebookacoount and I now want to not just disconnect these two again, I do want to remove all Facebookdata from my Spotifyprofile. Like picture, name etc. How does this work? Thanks in advance!

  • Newbie
  • Hi all,   I tested connecting my Spotifyprofile with my Facebookacoount and I now want to not just disconnect these two again, I do want to remove all Facebookdata from my Spotifyprofile. Like...
  • 93 Views
  • 0 replies
  • 0 likes
  • Windows
  • 93 Views
  • 0 replies
  • 0 likes

How do I get back to the orginal spotify radio selection?

Hi, I was just wondering if there was any way to go back to the original radio mix after it has reloaded a new selection of songs? I wanted to listen to the Radio Genre Soul, but after a certain amount of songs it reloaded with a whole new selection....

  • Newbie
  • Hi, I was just wondering if there was any way to go back to the original radio mix after it has reloaded a new selection of songs? I wanted to listen to the Radio Genre Soul, but after a certain amou...
  • 135 Views
  • 0 replies
  • 0 likes
  • Windows
  • 135 Views
  • 0 replies
  • 0 likes