Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137268 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 137268 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53511 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53511 Views
  • 0 replies
  • 33 likes

Can not loggin through downloaded spotify for windows

Hi, i have been using spotify for a long time and i love it.Recently i had to reinstall the program due to some mailware, nothing big.After installing it again I opened the program and klick on the "loging with facebook" tab. it then opens a seperate...

  • Visitor
  • Hi, i have been using spotify for a long time and i love it. Recently i had to reinstall the program due to some mailware, nothing big. After installing it again I opened the program and klick on...
  • user-removed
  • Not applicable
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes

To which version do I have to downgrade to to get back the search bar on the left?

In version 1.0.63.617.g5aca9a2a, I can't see my playlist simultaneously anymore when I want to add new songs to a playlist (for clarity, I'm not using the filter search),. Instead, I get redirected to a separate page with "Search in Spotify". I prefe...

04-spotify-search
  • Roadie
  • In version 1.0.63.617.g5aca9a2a, I can't see my playlist simultaneously anymore when I want to add new songs to a playlist (for clarity, I'm not using the filter search),. Instead, I get redirected t...
  • camport
  • Roadie
  • 3803 Views
  • 8 replies
  • 2 likes
  • Windows
  • 3803 Views
  • 8 replies
  • 2 likes

Sonic Studio III

HiMy sonic studio III apps is not able to run in my desktop after the update. How can i resolve this? model RG8 II

  • Newbie
  • Hi My sonic studio III apps is not able to run in my desktop after the update. How can i resolve this? model RG8 II
  • 847 Views
  • 0 replies
  • 0 likes
  • Windows
  • 847 Views
  • 0 replies
  • 0 likes

Waiting for users, message on spotify connect device

It happens to me all the time I am uable to connect to the device from spotify, and the device says waiting for users. Whatever I seem to do, the only workaround is to reset the device, which is a lot of job as I need to re-enter wi-fi key and so on....

  • Newbie
  • It happens to me all the time 😞 I am uable to connect to the device from spotify, and the device says waiting for users. Whatever I seem to do, the only workaround is to reset the device, which is...
  • 1396 Views
  • 0 replies
  • 1 likes
  • Windows
  • 1396 Views
  • 0 replies
  • 1 likes

ticks during premium playback

I hear soft though annoying ticks during premium playback, like from a bad grammophone record. On all numbers played. Use Windows 7 desktop via usb to Moon DAC. No such problem with Qobuz. Did a reinstallation to no avail. Anybody the same problem?

  • Regular
  • I hear soft though annoying ticks during premium playback, like from a bad grammophone record. On all numbers played. Use Windows 7 desktop via usb to Moon DAC. No such problem with Qobuz. Did a rein...
  • tcanta
  • Regular
  • 430 Views
  • 4 replies
  • 1 likes
  • Windows
  • 430 Views
  • 4 replies
  • 1 likes

Why are random playlists being saved to my library???

Every time I log in some random playlist that I don't want is saved to my library... the latest two are "hot rythmic" and "la vida loca"... it seems like every time I log in two or three new ones are in my library without me addidng them. Why is this...

  • Newbie
  • Every time I log in some random playlist that I don't want is saved to my library... the latest two are "hot rythmic" and "la vida loca"... it seems like every time I log in two or three new ones are...
  • 152 Views
  • 0 replies
  • 0 likes
  • Windows
  • 152 Views
  • 0 replies
  • 0 likes

Solved!! Sidewinder X4 Media keys don't work (unless windows media player is opened)

How do I fix this? If I hit play/pause, it opens WMP, and then if I press it again, spotify actually responds. If I close WMP it stops responding. I didn't have this problem until I reinstalled my OS earlier this year. What gives?

  • Newbie
  • How do I fix this? If I hit play/pause, it opens WMP, and then if I press it again, spotify actually responds. If I close WMP it stops responding. I didn't have this problem until I reinstalled my OS...
  • Raxem
  • Newbie
  • 4036 Views
  • 4 replies
  • 2 likes
  • 4036 Views
  • 4 replies
  • 2 likes

Solved!! Music sizzle for a complete album

Hi, Since several weeks, all songs for the album "Polaroïds & pornographie" of the artist "Aqme" sizzle.I tried from the web player, Windows & Android app and the result is the same.For example the song 3'38 sizzle at 0:56 and all during the rest of ...

  • Casual Listener
  • Hi,   Since several weeks, all songs for the album "Polaroïds & pornographie" of the artist "Aqme" sizzle. I tried from the web player, Windows & Android app and the result is th...
  • Get1611
  • Casual Listener
  • 298 Views
  • 2 replies
  • 0 likes
  • Windows
  • 298 Views
  • 2 replies
  • 0 likes

Fergie - Double Dutchess skipping

Hello, there are some songs like "Just like you" or "A little work" from the new Fergie album Double Dutchess posted today skipping... can someone please fix this issue?

  • Casual Listener
  • Hello, there are some songs like "Just like you" or "A little work" from the new Fergie album Double Dutchess posted today skipping... can someone please fix this issue?
  • 126 Views
  • 0 replies
  • 0 likes
  • Windows
  • 126 Views
  • 0 replies
  • 0 likes

[Solved] Spotify doesn't work after last update (Windows)

Spotify doesn't work after last update. When app is open it shows only few buttons on the top-left side and rest of app is all in black.I uinstalled it and deleted much left files as I could (users...appdata etc.), restarting computer, used Ccleaner,...

  • Casual Listener
  • Spotify doesn't work after last update. When app is open it shows only few buttons on the top-left side and rest of app is all in black. I uinstalled it and deleted much left files as I could (users...
  • vedster
  • Newbie
  • 352 Views
  • 2 replies
  • 1 likes
  • Windows
  • 352 Views
  • 2 replies
  • 1 likes

Solved!! Error 4 No Internet Connection

Spotify won`t go online i have internet but still it`s offline and it say error 4 I`ve windows 10 Education 64bit and spotify v1.0.63.617.g5aca9a2a Plz Help

  • Regular
  • Spotify won`t go online  i have internet but still it`s offline and it say error 4  I`ve windows 10 Education 64bit and spotify v1.0.63.617.g5aca9a2a Plz Help
  • Sebasty
  • Spotify Star
  • 1871 Views
  • 14 replies
  • 1 likes
  • Windows
  • 1871 Views
  • 14 replies
  • 1 likes

[Bug] Song picture and title not refreshed

Windows 10 - up to dateJDK 1.8 - up to date.NET - up to datedrivers - up to dateSpotify - up to date, standalone (not from Windows store) When listening to some list (album/author/daily), the bottom left container with song picture and author/title i...

  • Newbie
  • Windows 10 - up to date JDK 1.8 - up to date .NET - up to date drivers - up to date Spotify - up to date, standalone (not from Windows store)   When listening to some list (album/author/da...
  • 121 Views
  • 0 replies
  • 0 likes
  • Windows
  • 121 Views
  • 0 replies
  • 0 likes

Spotify Blank Screen (Windows)

So my spotify has recently decided to stop working... When I try to load it, it loads; but it's blank. See attached. I've reinstalled, updated my graphics drivers as well as tried the cmd trick:%APPDATA%\Spotify\spotify.exe --disable-accelerated-laye...

spotify.PNG
  • Newbie
  • So my spotify has recently decided to stop working... When I try to load it, it loads; but it's blank. See attached.      I've reinstalled, updated my graphics drivers as well...
  • SpotCreated
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • Windows
  • 214 Views
  • 1 replies
  • 0 likes

Re: Inbox and messages

Can you send me my inbox playlist?? Also please bring this feature back.

  • Newbie
  • Can you send me my inbox playlist?? Also please bring this feature back.
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

Spotify resolution error with multiple monitors

So i use the windows standalone version of Spotify, and i have multiple monitors. It seems that when i start Spotify in my lower resolution monitor, it gets stuck as that window size when fullscreening on my bigger monitor. But the weird thing is tha...

  • Casual Listener
  • So i use the windows standalone version of Spotify, and i have multiple monitors. It seems that when i start Spotify in my lower resolution monitor, it gets stuck as that window size when fullscreeni...
  • 201 Views
  • 0 replies
  • 1 likes
  • Windows
  • 201 Views
  • 0 replies
  • 1 likes

Play tracks in order

Hello just new to Premium I use it with windows desktop & on iphone (family version) How can I play tracks in order and not randomly once I have chosen an album ? Thanks

  • Newbie
  • Hello just new to Premium I use it with windows desktop & on iphone (family version)   How can I play tracks in order and not randomly once I have chosen an album ?   Thanks
  • 113 Views
  • 0 replies
  • 0 likes
  • Windows
  • 113 Views
  • 0 replies
  • 0 likes

can't play the current song.

Spotify will not play anything on my laptop (win10), it keeps saying "can't play the current song". I've tried uninstalling the app and reinstalling it, I've tried switch hardware acceleartion. I've checked my firewall settings so that is not blockin...

  • Newbie
  • Spotify will not play anything on my laptop (win10), it keeps saying "can't play the current song". I've tried uninstalling the app and reinstalling it, I've tried  switch hardware acceleartion....
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Spotify won't work on Windows 10

I've been trying to install Spotify on my new laptop for several days now, without success. I've tried both the app store and the webpage. When I install Spotify, it opens as an empty black box with no content. Yesterday I managed to install it corre...

  • Casual Listener
  • I've been trying to install Spotify on my new laptop for several days now, without success. I've tried both the app store and the webpage. When I install Spotify, it opens as an empty black...
  • miylinen
  • Casual Listener
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Cant Uninstall Spotify (App not working)

I cant get spotify off of my computer. Initially I just dragged it into the trash and tried to delete it, but the removing trash bar just stopped half way, and I had to force quit finder. After I did that the app now has the ghostbusters circle with ...

  • Newbie
  • I cant get spotify off of my computer. Initially I just dragged it into the trash and tried to delete it, but the removing trash bar just stopped half way, and I had to force quit finder. After I did...
  • joeblowme
  • Newbie
  • 2300 Views
  • 3 replies
  • 2 likes
  • 2300 Views
  • 3 replies
  • 2 likes

downloading

when i have downloaded it i cant open it

  • Newbie
  • when i have downloaded it i cant open it
  • user-removed
  • Not applicable
  • 153 Views
  • 1 replies
  • 0 likes
  • Windows
  • 153 Views
  • 1 replies
  • 0 likes