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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

83922 Views

40 replies

68 likes

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Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

OscarDC

Moderator

795917 Views

505 replies

64 likes

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Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

moep99

Newbie

24008 Views

25 replies

7 likes

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3065 Views

0 replies

4 likes

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Solved!! Spotify keep crashing and can't uninstall

As mentioned above, my Spotify keep crashing after a couple minutes after being opened and I can't uninstall it. I went to Control Panel\Programs\Programs and Features and tried to uninstall Spotify, but it said "the uninstaller failed start". Anyone...

Newbie

As mentioned above, my Spotify keep crashing after a couple minutes after being opened and I can't uninstall it.   I went to Control Panel\Programs\Programs and Features and tried to unin...

aravaslac

Casual Listener

7903 Views

5 replies

0 likes

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Keyboard shortcuts stopped working properly in new update

After the most recent update my keyboard shortcuts (Fn - play/pause and skip track buttons) don't work unless Spotify app is focused. Please can this be fixed, it used to work so well. Now I'm less efficient at skipping and pausing! EDIT: Todays new ...

Casual Listener

After the most recent update my keyboard shortcuts (Fn - play/pause and skip track buttons) don't work unless Spotify app is focused.   Please can this be fixed, it used to work so well. Now I...

3031 Views

0 replies

9 likes

Function keys
Keyboard shortcut
Pause Shortcut
Play Shortcut
Skip Track Shortcut
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[Windows, bug] Moving window from maximized in a landscape monitor to maximized in a portrait

Lately, moving the Spotify-window between my two monitor has been a big hassle.My setup is a 1920x1200 screen in the middle, with a 1200x1900 portair screen on each side.When I have spotify maximized in the center screen and drag it to the top of the...

Newbie

Lately, moving the Spotify-window between my two monitor has been a big hassle. My setup is a 1920x1200 screen in the middle, with a 1200x1900 portair screen on each side. When I have spo...

kennethpost

Regular

873 Views

1 replies

4 likes

Windows
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Denon AVR X1200W spotify connect doesn't connect

Since a few weeks, may after an upgrade, spotify connect doesn't do what it ought to do, connecting. I have a Denon AVR X1200W and use a Samsung Galaxy S7 with the spotify app and Denon app installed. For a few weeks ago it alwys worked flawlessly, b...

Casual Listener

Since a few weeks, may after an upgrade, spotify connect doesn't do what it ought to do, connecting. I have a Denon AVR X1200W and use a Samsung Galaxy S7 with the spotify app and Denon app installed...

hans-jürgen

Roadie

3301 Views

7 replies

0 likes

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  • 7 replies
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How do I arrange my playlists in alphabetical order?

Can anyone tell me how to arrange my playlists in alphabetical order? On my desktop that is. On my phone I've figured it out, but the desktop is driving me crazy.Just to be super clear: I do not want to arrange the songs in the playlist in alphabetic...

Newbie

Can anyone tell me how to arrange my playlists in alphabetical order? On my desktop that is. On my phone I've figured it out, but the desktop is driving me crazy. Just to be super clear: I do not wa...

hans-jürgen

Roadie

709 Views

2 replies

0 likes

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Username is just a bunch of letters & numbers

I originally created my spotify account on my WIN10 Desktop and everything was all fine and dandy. I download the app on my phone and get the free trial for premium (since I bought an itunes card to pay for it) and it changed my username to "991hdr8s...

Newbie

I originally created my spotify account on my WIN10 Desktop and everything was all fine and dandy. I download the app on my phone and get the free trial for premium (since I bought an itunes card to ...

IguanaSetup

Community Legend

3284 Views

2 replies

1 likes

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Solved!! Playlist Image has "Unsupported Format"

I wanted to use a .png image for my playlist image, but then it says that it is in an "unsupported format". Why? What format do I use instead?This is the image I want to make my playlist image.< Image Removed >

Casual Listener

I wanted to use a .png image for my playlist image, but then it says that it is in an "unsupported format". Why? What format do I use instead? This is the image I want to make my playlist image. ...

IguanaSetup

Community Legend

10455 Views

1 replies

0 likes

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Error Code 13 (Windows 10 64-bit)

After an update a few months ago or close to that, my spotify wouldn't start, so i tried to reinstall it but i've had no luck. Suggestions i've tried that haven't worked:1. The alternate SpotifyFullSetup.exe file gets Error Code 13 also.2. Downloadin...

Newbie

 After an update a few months ago or close to that, my spotify wouldn't start, so i tried to reinstall it but i've had no luck.  Suggestions i've tried that haven't worked: 1. The alterna...

Preticle

Composer

2382 Views

1 replies

1 likes

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  • 1 replies
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Volume help

I am a Spotify Premum user, and whenever I open my playlist it shows the volume bar, but whenever I click on a song it goes blank and I am unable to turn the volume on. All my songs play silent. I have tried clearing cache, restarting, everything..

Regular

I am a Spotify Premum user, and whenever I open my playlist it shows the volume bar, but whenever I click on a song it goes blank and I am unable to turn the volume on. All my songs play silent. I ha...

Preticle

Composer

442 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Pausing Randomly

Hey guys, So, my spotify, which is premium, keeps pausing randomly. I logged out everywhere, and I even changed my password, but it still doing it. Is there a solution that i'm just not seeing or thinking about?

Casual Listener

Hey guys,   So, my spotify, which is premium, keeps pausing randomly. I logged out everywhere, and I even changed my password, but it still doing it.  Is there a solution that i'm just...

caszriel

Composer

492 Views

2 replies

0 likes

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  • 2 replies
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Removed Artists keeps coming back

So I love using the daily mixes, fantastic way to find a bunch of new artist but also there are just horrible artists. I use the option to remove artist from the daily mixes but then after about 10 mins they pop up in my list again... any ideas?

Casual Listener

So I love using the daily mixes, fantastic way to find a bunch of new artist but also there are just horrible artists. I use the option to remove artist from the daily mixes but then after about 10 m...

310 Views

0 replies

0 likes

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Song not available - Desktop only

I'm having an issue with being unable to play various songs. I'm getting a "this song is not available" message for a couple of random artists. The songs play fine through the mobile app and I know they are available in my region etc.I am a Spotify p...

Newbie

I'm having an issue with being unable to play various songs. I'm getting a "this song is not available" message for a couple of random artists. The songs play fine through the mobile app and I know t...

264 Views

0 replies

0 likes

  • 264 Views
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Solved!! Spotify doesn't connect even though the Internet connection is fine

So my Spotify app suddenly refuses to connect in Windows even though the web player works fine. It's been working fine in the current setup for 2 years but today it just died. Everything else Internet-wise is working fine. Two android Phones and an i...

Casual Listener

So my Spotify app suddenly refuses to connect in Windows even though the web player works fine. It's been working fine in the current setup for 2 years but today it just died. Everything else Interne...

Bumfred

Casual Listener

1825 Views

2 replies

0 likes

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  • 2 replies
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Spotify Premium - This song isn't available.

Hello,is there a reason why the songs aren't available?I got this problem very often. I'm considering switching to TIDAL. I got "Spotify Premium Family" and it's so annoying.

Regular

Hello, is there a reason why the songs aren't available? I got this problem very often. I'm considering switching to TIDAL.   I got "Spotify Premium Family" and it's so annoying.  

dancyfits

Regular

488 Views

1 replies

0 likes

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  • 1 replies
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Spotify Plays Local File that's different to the Streamed File

I am a premium user, yet Spotify prevents me from listening to a streamed file, since it believes I have a similar file in my iTunes library. The track in question shares song title and artist name, as well as the track length, yet it is a totally di...

Newbie

I am a premium user, yet Spotify prevents me from listening to a streamed file, since it believes I have a similar file in my iTunes library.  The track in question shares song title and arti...

289 Views

0 replies

0 likes

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  • 0 replies
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Top artists not showing up

Hi all, I've been reading extensively in a lot of threads about this topic (dating back all the way to 2012), but I have never read a solution that works for me. There are no 'top artists' that show up in my profile. Strange thing is: in my Tinder pr...

Newbie

Hi all,   I've been reading extensively in a lot of threads about this topic (dating back all the way to 2012), but I have never read a solution that works for me.   There are no 'top a...

fktr00

Newbie

1175 Views

1 replies

3 likes

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  • 1 replies
  • 3 likes

Song is not available

Hey guys!I just opened up my laptop to play some music on Spotify, and it keeps giving me the message "This song is not available. If you have the file on your computer you can import it." for every single song that I try to play! I even uninstalled ...

Casual Listener

Hey guys! I just opened up my laptop to play some music on Spotify, and it keeps giving me the message "This song is not available. If you have the file on your computer you can import it." for ever...

268 Views

0 replies

0 likes

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Popping interference while playing music

Hello,I have Spotify installed on both my Desktop (Windows 10 Home x64) and iPhone 6S Plus (iOS 10.3.3). It is only on my Desktop that I experience these seemingly random popping sounds and it is extremely annoying, I have tried the following, 1 - Tu...

Newbie

Hello, I have Spotify installed on both my Desktop (Windows 10 Home x64) and iPhone 6S Plus (iOS 10.3.3). It is only on my Desktop that I experience these seemingly random popping sounds and it is e...

398 Views

0 replies

1 likes

  • 398 Views
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Local Files don't show up in search

Hi there!I wanna leave iTunes altogether so I imported all local files. They play and show up well in the "local files" section, but they do not show up if I search for them. Example: When have a **bleep** bootleg of Jefferson Airplane in my local fi...

Newbie

Hi there! I wanna leave iTunes altogether so I imported all local files. They play and show up well in the "local files" section, but they do not show up if I search for them.   Example: Wh...

322 Views

0 replies

3 likes

  • 322 Views
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  • 3 likes

Wrong language on invite

I live in Hong Kong with my family. I just subscribed to Spotify for family and although my language selection, preferences, everything are all English when I invite a member of my family into the family group the invite is in Chinese not English. .

Newbie

I live in Hong Kong with my family. I just subscribed to Spotify for family and although my language selection, preferences, everything are all English when I invite a member of my family into the fa...

297 Views

0 replies

0 likes

  • 297 Views
  • 0 replies
  • 0 likes