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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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0 replies

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146808 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131799 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11038 Views

1 replies

6 likes

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Export Playlists

how can we Export Playlists to say VDJ or other mix platforms  ??? 

Newbie

how can we Export Playlists to say VDJ or other mix platforms  ???  

LeoRager

Community Legend

701 Views

1 replies

0 likes

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Solved!! Spotify as an alarm clock for PC

I'm trying to set up an alarm clock to play some music to wake up to. I came across a thread that had some people using VBScript to do it, however I don't think those methods work anymore since everything I tried it did not work. The script would ope...

Casual Listener

I'm trying to set up an alarm clock to play some music to wake up to. I came across a thread that had some people using VBScript to do it, however I don't think those methods work anymore since every...

Rsslone

Casual Listener

27644 Views

4 replies

3 likes

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Playing downloaded tracks when not in offline mode

I read the Spotify Offline Help but I want to know if OFFLINE mode is off, will Spotify use any downloaded music over going to the internet? In other words, I have the track locally - don't use the internet to play it - play the local version. ... or...

Music Fan

I read the Spotify Offline Help but I want to know if OFFLINE mode is off, will Spotify use any downloaded music over going to the internet? In other words, I have the track locally - don't...

374 Views

0 replies

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Entire album library disappeared (songs & playlists still intact). How do I restore albums?

My entire album library disappeared (songs and playlists still intact). Since the most recent thread addressing this issue is from 2014, am posting as a new topic. Any advice on how to restore my album library is appreciated. Thank you.

Regular

My entire album library disappeared (songs and playlists still intact). Since the most recent thread addressing this issue is from 2014, am posting as a new topic. Any advice on how to restore my alb...

376 Views

0 replies

0 likes

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Spotify keeps opening on startup despite being set not to and it keeps crashing my computer

I installed Spotify on my (admittedly bad) laptop and the program itself generally doesn't give me issues. Because my computer is slow, I try to have the least amount of programs possible open on start-up, including Spotify. I disabled start-up from ...

Newbie

I installed Spotify on my (admittedly bad) laptop and the program itself generally doesn't give me issues. Because my computer is slow, I try to have the least amount of programs possible open on sta...

761 Views

0 replies

0 likes

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Webplayer is not working

Hi All,The webplayer for me has had a complete barney today. It will not play anything at all and in the devices section it has a massive list of Chrome and a couple of Firefox instances (when I have repeatedly tried to get it working). I have access...

Visitor

Hi All, The webplayer for me has had a complete barney today.  It will not play anything at all and in the devices section it has a massive list of Chrome and a couple of Firefox instances (whe...

300 Views

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Same volume play songs (advanced) goes back to off

Hello, The setting in advanced "Same volume for all songs"..goes back to OFF after shutting down. Anyone knows why isnt this working?

Casual Listener

Hello,  The setting in advanced "Same volume for all songs"..goes back to OFF after shutting down. Anyone knows why isnt this working?

MattSuda

Spotify Star

596 Views

5 replies

2 likes

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Downloaded songs to listen offline

I've looked to see if this has been answered and I've only found responses from 2015. On both desktop and mobile, I'm not able to see a list of my downloaded songs. The only reason I finally paid for premium is to listen offline so I don't use all my...

Newbie

I've looked to see if this has been answered and I've only found responses from 2015. On both desktop and mobile, I'm not able to see a list of my downloaded songs. The only reason I finally paid for...

404 Views

0 replies

0 likes

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Playlist Bild vom Mix der Woche (English/Deutsch)

Hey leute, mein Problem ist folgendes.Ist es moeglich das Playlist Bild vom Mix der Woche zu aendern bzw wird dieses irgendwann aktualisiert. Mein jetziges Playlist Bild war mein altes Facebook Profilbild und dieses will ich aus diversen Gruenden nic...

Visitor

Hey leute, mein Problem ist folgendes. Ist es moeglich das Playlist Bild vom Mix der Woche zu aendern bzw wird dieses irgendwann aktualisiert. Mein jetziges Playlist Bild war mein altes Facebook Pro...

user-removed

Not applicable

2449 Views

4 replies

7 likes

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Unable to maximize window on a portrait display

I've noticed what I believe to be a bug with the current version (1.0.70.388) of the desktop app for Windows. I have a 22" monitor that is in a portrait orientation resolution set to 1080X1920. When maximizing the spotify window (whether manually dra...

Newbie

I've noticed what I believe to be a bug with the current version (1.0.70.388) of the desktop app for Windows. I have a 22" monitor that is in a portrait orientation resolution set to 1080X1920. When ...

408 Views

0 replies

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I don't find my friend :(

Hi all I've a friend who as a spotify account with a lot of playlist, he's also in my Facebook friend, but, when i clic on ''find a friend'' i find other friends but not him ?Maybe someone know why ? Thanks for your help and i'm sorry for my bad engl...

Casual Listener

Hi all   I've a friend who as a spotify account with a lot of playlist, he's also in my Facebook friend, but, when i clic on ''find a friend'' i find other friends but not him ? Maybe someone...

Sebasty

Community Legend

351 Views

1 replies

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Queue

Hello. Why, despite the fact that there are over 2,000 tracks on the Playlist, the queue only selects a few and each time the same? Does Spotify not choose from all the songs on the list randomly?

Casual Listener

Hello.   Why, despite the fact that there are over 2,000 tracks on the Playlist, the queue only selects a few and each time the same? Does Spotify not choose from all the songs on the list rand...

Sebasty

Community Legend

456 Views

3 replies

0 likes

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Spotify re-following artist on its own/ playing music

For whatever reason spotify keeps following (and playing, in the middle of me using spotify) some random artist, the same every time. What is this? I'm the only user on this account, I've never followed the artist, it just plays music/refollows on it...

Casual Listener

For whatever reason spotify keeps following (and playing, in the middle of me using spotify) some random artist, the same every time.    What is this? I'm the only user on this account, I...

surmata

Casual Listener

1120 Views

2 replies

1 likes

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Can't play music from one artist on spotify

I can't play music from any of the beastie boys' albums. I also can't seem to access a playlist I made...Seems trivial, right? I just want answers.Thing is, I can play their songs from the web browser, and it opens the regular window and plays the so...

Newbie

I can't play music from any of the beastie boys' albums. I also can't seem to access a playlist I made... Seems trivial, right? I just want answers. Thing is, I can play their songs from the web br...

Sebasty

Community Legend

414 Views

1 replies

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No Sound

One morning....poof! no sound using Spotify app. Sound on computer works for every other app. Spotify volume at max. Time track at bottom indicates music is streaming, but no sound comes out! Rebooted computer. Uninstalled and reinstalled Spotify app...

Casual Listener

One morning....poof! no sound using Spotify app.  Sound on computer works for every other app.  Spotify volume at max.  Time track at bottom indicates music is streaming, but no sound ...

InfusionGB

Roadie

531 Views

2 replies

0 likes

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cant logg in to my account error 404 but any other accounts work

Hello there, So my Problem is... I have 2 Accounts the Main Acc i wanted to Logg in and the "Old" one that work. now i want to Logg in, on my windows desktop programm but there is the error 404. Than i look for some posts "what is error 404". I saw t...

Casual Listener

Hello there,  So my Problem is...  I have 2 Accounts the Main Acc i wanted to Logg in and the "Old" one that work. now i want to Logg in, on my windows desktop programm but there is the e...

schmiddiline

Casual Listener

293 Views

1 replies

0 likes

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Solved!! Cant find option to play songs in order

Songs do not play in order, this is frustrating since some albums make more sense if played in their proper order.Thanks in advance

Casual Listener

Songs do not play in order, this is frustrating since some albums make more sense if played in their proper order. Thanks in advance

Red2d

Casual Listener

14894 Views

2 replies

0 likes

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Unable to add my own playlists to a folder

I saw that many other people had the issue that I has, wher they were unable to add any playlists to a playlist folder. However, they each found solutions by creating a new playlist in the folder, then adding their playlists, then simply deleting the...

Newbie

I saw that many other people had the issue that I has, wher they were unable to add any playlists to a playlist folder. However, they each found solutions by creating a new playlist in the folder, th...

363 Views

0 replies

0 likes

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"This song is not available. If you have the file on your computer you can import it."

I'm a Premium user, and in the desktop app, this is the message I receive when I try to play any song; regardless of whether it is in my Library.I can play anything I want through Alexa, or on my Android phone.This began two days ago...what's going o...

Newbie

I'm a Premium user, and in the desktop app, this is the message I receive when I try to play any song; regardless of whether it is in my Library. I can play anything I want through Alexa, or on my A...

krigon

Casual Listener

1478 Views

4 replies

0 likes

desktop app
Song not available
Windows 10
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Spotify replaces Songs with local files

Hi! Ever since I added a song called 'Try not to love everything you destroy' from An Autumn for crippled children, their song 'Try not to destroy everything you love' has been replaced and I can't open the right version. (For Understanding: the orig...

Newbie

Hi! Ever since I added a song called 'Try not to love everything you destroy' from An Autumn for crippled children, their song 'Try not to destroy everything you love' has been replaced and I can't o...

superexcellent1

Newbie

526 Views

1 replies

0 likes

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