Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...
Newbie
12286 Views
105 replies
47 likes
Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...
Music Fan
1482 Views
15 replies
2 likes
PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...
Visitor
3778 Views
40 replies
2 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...
So Im on my PC and for some reason the songs are playing af if their is a filter that turns the volume low and high really fast and i hear cracking, ive tried to restart my computer but no help, I also have premium, im not sure if thats the reason
So Im on my PC and for some reason the songs are playing af if their is a filter that turns the volume low and high really fast and i hear cracking, ive tried to restart my computer but no help, I al...
Music Fan
670 Views
1 replies
0 likes
I deleted Spotify a day ago, but now I can't seem to reinstall it. Whenever I try to launch the setup.exe, a prompt appears saying "A Windows Store installation of Spotify was found in your system. Please uninstall that version first, or update throu...
I deleted Spotify a day ago, but now I can't seem to reinstall it. Whenever I try to launch the setup.exe, a prompt appears saying "A Windows Store installation of Spotify was found in...
Music Fan
1040 Views
1 replies
0 likes
Premium subscriberHave just written in another thing but can't find it again after I submitted it.I get this error when logging in with facebook, not a computer wizz so any help needs to be easy to understand.many thanks.Dean.
Premium subscriber Have just written in another thing but can't find it again after I submitted it. I get this error when logging in with facebook, not a computer wizz so any help needs to be easy ...
Music Fan
1871 Views
1 replies
0 likes
Description of the Problem - Hi! I’ve been using Spotify since the beginning of June, I believe, with no problem. But today, when I started to use Spotify, it wouldn’t work. I downloaded the recent update on 7/23/2012. I did do a search of the Window...
Description of the Problem - Hi! I’ve been using Spotify since the beginning of June, I believe, with no problem. But today, when I started to use Spotify, it wouldn’t work. I down...
Regular
163520 Views
47 replies
5 likes
So this is a small annoyance, but I have two computers that I regularly listen to music to using Spotify on (home and work). Both have the full client installed. Spotify connect is nice because it keeps both synced to what I was listening to so when ...
So this is a small annoyance, but I have two computers that I regularly listen to music to using Spotify on (home and work). Both have the full client installed. Spotify connect is nice because it ke...
Community Legend
1039 Views
1 replies
0 likes
So ages ago there was some Summer Hits UK playlist (I think) maintained by Spotify, I had it followed, they removed it, now it shows up in my sidebar as "Loading.... by Spotify". Unfollowing won't make it go away, clicking it opens a blank page. I kn...
So ages ago there was some Summer Hits UK playlist (I think) maintained by Spotify, I had it followed, they removed it, now it shows up in my sidebar as "Loading.... by Spotify". Unfollowing won't ma...
680 Views
0 replies
0 likes
Hi!Having huge issues with Spotify on the desktop.Every song stops playing after 30seconds... I have tried reinstalling, log in and out...NOTHING works!
Hi! Having huge issues with Spotify on the desktop. Every song stops playing after 30seconds... I have tried reinstalling, log in and out... NOTHING works!
Spotify Star
28865 Views
6 replies
4 likes
When in Desktop mode, the rolling banner ads that have sound play over the music. I don't see any way to mute or alter the ads. Pretty much destroys the experience.
When in Desktop mode, the rolling banner ads that have sound play over the music. I don't see any way to mute or alter the ads. Pretty much destroys the experience.
Newbie
3456 Views
11 replies
7 likes
I, at times, am able to click on the album art and it will direct me to the song in my playlist. This doesn't happen all the time, but when I click on a song right now it takes me to some random song in my playlist.
I, at times, am able to click on the album art and it will direct me to the song in my playlist. This doesn't happen all the time, but when I click on a song right now it takes me to some random song...
381 Views
0 replies
0 likes
I can only login to my account on the web player if each time before I login I delete the app on Facebook to add it again later.But, I just downloaded the Desktop app because it looks and seems to function better. My memory must be wrong because I ca...
I can only login to my account on the web player if each time before I login I delete the app on Facebook to add it again later. But, I just downloaded the Desktop app because it looks and...
Newbie
1880 Views
4 replies
0 likes
Everytime an ad comes up there is no sound and nothing plays. Everytime this happens I have to close Spotify and open it again in order to continue listening to music. It is very annoying.
Everytime an ad comes up there is no sound and nothing plays. Everytime this happens I have to close Spotify and open it again in order to continue listening to music. It is very annoying.
Community Legend
453 Views
1 replies
0 likes
-This is across all platforms-It's connected to my facebook-I don't have premium-It's.... wildly annoying -I have tried clearing cache and logging out across all platforms
-This is across all platforms -It's connected to my facebook -I don't have premium -It's.... wildly annoying 😞 -I have tried clearing cache and logging out across all platforms
Casual Listener
727 Views
1 replies
0 likes
So this playlist is in my list of playlists and I 100% did not make it, half the artists/songs Ive never even heard of before. The playlist has a name - jj(2) so it cant be accidental and says it was created by me. It is also from only a few months a...
So this playlist is in my list of playlists and I 100% did not make it, half the artists/songs Ive never even heard of before. The playlist has a name - jj(2) so it cant be accidental and says i...
Community Legend
480 Views
1 replies
0 likes
CHANGE THE SPOTIFY BACKGROUND!!OR make it an option so we can personalise it ourselves. The black background is so dim & creates no backlight.
CHANGE THE SPOTIFY BACKGROUND!! OR make it an option so we can personalise it ourselves. The black background is so dim & creates no backlight.
Roadie
419 Views
1 replies
0 likes
Hi. Each evening around 21:00 +- 15 minutes (UTC+3) playing starts lag. It stops and starts. Spotify shows me blue banner with message 'Can't play song'. At the same time local files can be played without lags. The issue is represantable both on desk...
Hi. Each evening around 21:00 +- 15 minutes (UTC+3) playing starts lag. It stops and starts. Spotify shows me blue banner with message 'Can't play song'. At the same time local files can be ...
Casual Listener
672 Views
2 replies
1 likes
For the past week or so, everytime I open Spotify on my Windows computer, I cannot add new songs to my playlists. I can see my playlists on the left-side menu, but don't have the ability to add new songs to them. I figured out a temporary work-around...
For the past week or so, everytime I open Spotify on my Windows computer, I cannot add new songs to my playlists. I can see my playlists on the left-side menu, but don't have the ability to add new s...
Newbie
654 Views
1 replies
0 likes
Hi i have specific problem, because i was had 2 accounts on spotyfiy, 1 normal from mail and second signed in from facebook. On this 2. i activated free month premium. After format and reinstall spotyfiy when i try log in on fb account it switch me o...
Hi i have specific problem, because i was had 2 accounts on spotyfiy, 1 normal from mail and second signed in from facebook. On this 2. i activated free month premium. After format and reinstall spot...
Spotify Star
693 Views
1 replies
0 likes
On my desktop app, the volume and the quality lowers/weakens when Spotify isn't my active window.If I click to another application, the volume lowers and I lose the "richness" of the song; lose the base and mid, like it's being played without the bas...
On my desktop app, the volume and the quality lowers/weakens when Spotify isn't my active window. If I click to another application, the volume lowers and I lose the "richness" of the song; los...
Casual Listener
2044 Views
3 replies
1 likes
There's always an error (code 1005) when I try to authenticate with Facebook, the only way I can login is putting my email I use on Facebook and my facebook password on fields, but the Desktop App eventually logs me out. Do you guys have the same pro...
There's always an error (code 1005) when I try to authenticate with Facebook, the only way I can login is putting my email I use on Facebook and my facebook password on fields, but the Desktop A...
Roadie
1534 Views
1 replies
0 likes
I use a 2 monitor setup on redstone 3 (newest windows 10 update) and every time I exit a "true" fullscreen application (meaning no windowed fullscreen) the spotify client becomes non interactable (I can click through it to the application behind it) ...
I use a 2 monitor setup on redstone 3 (newest windows 10 update) and every time I exit a "true" fullscreen application (meaning no windowed fullscreen) the spotify client becomes non interactable (I ...
Newbie
5651 Views
15 replies
14 likes
