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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Desktop (Windows)

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 38155 Views
  • 75 replies
  • 25 likes
  • 38155 Views
  • 75 replies
  • 25 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 66426 Views
  • 265 replies
  • 21 likes
  • 66426 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4660 Views
  • 1 replies
  • 6 likes
  • 4660 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144609 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144609 Views
  • 0 replies
  • 26 likes

Song available on mobile app but not desktop

Thanks for clicking.There's an album I like that I can listen to all day on my phone, but if I switch the output to my (Windows 10) desktop Spotify tells me "This song is not available. If you have the file on your computer you can import it." I've t...

  • Newbie
  • Thanks for clicking. There's an album I like that I can listen to all day on my phone, but if I switch the output to my (Windows 10) desktop Spotify tells me "This song is not available. If you ha...
  • Callumwill
  • Newbie
  • 324 Views
  • 1 replies
  • 1 likes
  • Windows
  • 324 Views
  • 1 replies
  • 1 likes

Shuffle function not working for big playlists

I have a best of the best playlist of 1000+ songs. The shuffel function does not seem to work randomized, instead the songs that are picked up depend on how I have sorted the playlist. For example if I have sorted it with the order of last added firs...

  • Newbie
  • I have a best of the best playlist of 1000+ songs. The shuffel function does not seem to work randomized, instead the songs that are picked up depend on how I have sorted the playlist. For example if...
  • kartselyanski96
  • Regular
  • 463 Views
  • 1 replies
  • 3 likes
  • 463 Views
  • 1 replies
  • 3 likes

Can't change my playlists cover image

So I'm trying to change the cover image on my playlist, but it doesn't let me do it. The image is jpg so that's not the reason. When i upload the picture the green bar loads fully and when i click "save" nothing happens

  • Visitor
  • So I'm trying to change the cover image on my playlist, but it doesn't let me do it. The image is jpg so that's not the reason. When i upload the picture the green bar loads fully and when i click "s...
  • Kak3
  • Roadie
  • 1369 Views
  • 3 replies
  • 1 likes
  • 1369 Views
  • 3 replies
  • 1 likes

Sorting Artist songs

It's 2018 already and I can't sort my artists songs. Tell me why? Please tell me why? Do you know how annoying is to find you favorite artist page with tens os songs you added with albuns all mixed up? Do you guys really think that creating a playlis...

  • Casual Listener
  • It's 2018 already and I can't sort my artists songs. Tell me why? Please tell me why? Do you know how annoying is to find you favorite artist page with tens os songs you added with albuns all mixed u...
  • BRN75
  • Music Fan
  • 374 Views
  • 3 replies
  • 0 likes
  • 374 Views
  • 3 replies
  • 0 likes

Mix up a play list

Hey People...........New person here. I just created a long play list that I want to share with my son who lives in LA. How can I mix all of the songs up in a play list? I select random to somewhat mix things up, but that's not quite doing it. . Is t...

  • Visitor
  •     Hey People...........New person here.  I just created a long play list that I want to share with my son who lives in LA. How can I mix all of the songs up in a play list?&...
  • assist726
  • Newbie
  • 12714 Views
  • 3 replies
  • 0 likes
  • Windows
  • 12714 Views
  • 3 replies
  • 0 likes

Spotify skips to next song

Hi all, I have the following problem with Spotify. For example, the length of a song is 4:00. The last two seconds of the song are silent. So the program stops the song at 3:58 and continue with the next one in my playlist. The result is I have no br...

  • Visitor
  • Hi all,   I have the following problem with Spotify. For example, the length of a song is 4:00. The last two seconds of the song are silent. So the program stops the song at 3:58 and continue ...
  • 278 Views
  • 0 replies
  • 1 likes
  • 278 Views
  • 0 replies
  • 1 likes

Desktop Stops Playing When Notifications are Received on Samsung Galaxy 8

I listen to Spotify on Windows 10 Desktop at work. My phone is nearby. Whenever I receive a text notification or sometimes even a calendar notification, my desktop app stops playing. Fix?

  • Newbie
  • I listen to Spotify on Windows 10 Desktop at work. My phone is nearby. Whenever I receive a text notification or sometimes even a calendar notification, my desktop app stops playing.  Fix?
  • 473 Views
  • 0 replies
  • 1 likes
  • 473 Views
  • 0 replies
  • 1 likes

WIndows app

Im using a vpn but i cant log in the windows app. I can log in and use the browser version but when i try to use the app it tells me that "your country does not match the one set in your profile". But if it does not match why am i able to log in and ...

  • Newbie
  • Im using a vpn but i cant log in the windows app. I can log in and use the browser version but when i try to use the app it tells me that "your country does not match the one set in your profile". Bu...
  • Sebasty
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Sound problem

Hi.Recently I have noticed that everything I play from spotify gets some wierd spikes of distortion or something. This happends only when I am playing something from spotify in the dowloaded program or directly from the browser. Since I am a sound te...

  • Newbie
  • Hi. Recently I have noticed that everything I play from spotify gets some wierd spikes of distortion or something. This happends only when I am playing something from spotify in the dowloaded progra...
  • Sebasty
  • Community Legend
  • 624 Views
  • 1 replies
  • 0 likes
  • 624 Views
  • 1 replies
  • 0 likes

Spotify Problem app in Windows 10

I have a Problem with the Spotify in Windows 10When I Logging in the Application this freeze all my computer so I only need to reboot my PcThis never happened me before

  • Newbie
  • I have a Problem with the Spotify in Windows 10 When I Logging in the Application this freeze all my computer so I only need to reboot my Pc This never happened me before      
  • Sebasty
  • Community Legend
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

i found a bug with the desktop app

i have a corsair k70 rapid fire and the media keys no longer work unless you turn off "show desktop overlay when using media keys" in the settings

  • Newbie
  • i have a corsair k70 rapid fire and the media keys no longer work unless you turn off "show desktop overlay when using media keys" in the settings
  • Mgitkos
  • Newbie
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

download lag

i can't download spotify.exe . something about 800kb and it say 20min !!! i have a good connection, in this really moment i'm dowloading at 70mbs

  • Visitor
  • i can't download spotify.exe . something about 800kb and it say 20min !!! i have a good connection, in this really moment i'm dowloading at 70mbs  
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Cannot play personally recorded music on Echo/Alexa via Spotify

Spotify Premium on Windows 7 Desktop playing music on Echo/Alexa. The new Echo appears to work fine with one exception - I cannot play personally recorded mp3 files (7 songs) on the Echo. I have played this music for more than a year on iTunes on the...

  • Newbie
  • Spotify Premium on Windows 7 Desktop playing music on Echo/Alexa.  The new Echo appears to work fine with one exception - I cannot play personally recorded mp3 files (7 songs) on the Echo. ...
  • 434 Views
  • 0 replies
  • 0 likes
  • 434 Views
  • 0 replies
  • 0 likes

Where is the option "open the local file" since 2018? (on Bibliothe-localFile-track/click right)

Despite a more and more loud program, i use too the browser of Spotify like a Music-player for my own files (i have a giga...legal collection of mp3!!) Since 2018, in my local file ( bibliotheque of my Spotify), the option "open local file" seeems in...

  • Regular
  • Despite a more and more loud program, i use too the browser of Spotify like a Music-player for my own files (i have a giga...legal collection of mp3!!)   Since 2018, in my local file ( bibliot...
  • 432 Views
  • 0 replies
  • 1 likes
  • openLocalFile AllForStream OpenAFileVia Spotify TheEndOfSpotifyMusicPlayer
  • 432 Views
  • 0 replies
  • 1 likes

Export Playlists

how can we Export Playlists to say VDJ or other mix platforms  ??? 

  • Newbie
  • how can we Export Playlists to say VDJ or other mix platforms  ???  
  • LeoRager
  • Community Legend
  • 589 Views
  • 1 replies
  • 0 likes
  • 589 Views
  • 1 replies
  • 0 likes

How can I choose the source from which play Spotify music?

I'd like to listen to Spotify with the loudspeaker while I'm having a skype chat throughout the headphones. Is there any way to do so?

  • Casual Listener
  • I'd like to listen to Spotify with the loudspeaker while I'm having a skype chat throughout the headphones. Is there any way to do so?
  • Sebasty
  • Community Legend
  • 814 Views
  • 3 replies
  • 0 likes
  • 814 Views
  • 3 replies
  • 0 likes

The 30 second audio preview for this track is not available in your country

The issue occurs on this Embeded spotify playlist on this WordPress Website.Please note that while the site displays Russian text, the host server is in the States and the Wordpress language is set to UK English. When visitors view the page on their ...

  • Casual Listener
  • The issue occurs on this Embeded spotify playlist on this WordPress Website. Please note that while the site displays Russian text, the host server is in the States and the Wordpress language is set...
  • Sebasty
  • Community Legend
  • 942 Views
  • 3 replies
  • 0 likes
  • 942 Views
  • 3 replies
  • 0 likes

Queue

Hello. Why, despite the fact that there are over 2,000 tracks on the Playlist, the queue only selects a few and each time the same? Does Spotify not choose from all the songs on the list randomly?

  • Casual Listener
  • Hello.   Why, despite the fact that there are over 2,000 tracks on the Playlist, the queue only selects a few and each time the same? Does Spotify not choose from all the songs on the list rand...
  • Sebasty
  • Community Legend
  • 315 Views
  • 3 replies
  • 0 likes
  • 315 Views
  • 3 replies
  • 0 likes