Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1901 Views

0 replies

2 likes

  • 1901 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

148285 Views

83 replies

27 likes

  • 148285 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

133794 Views

294 replies

22 likes

  • 133794 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11163 Views

1 replies

6 likes

  • 11163 Views
  • 1 replies
  • 6 likes

Spotify app won't open Windows 7

Hi, I've been struggling to open my Spotify app for my laptop. My laptop recently automatically installed the update for the Spotify app but it wouldn't open. I thought I had to restart the laptop to get it to work but that didn't help. I then uninst...

Casual Listener

Hi,   I've been struggling to open my Spotify app for my laptop.   My laptop recently automatically installed the update for the Spotify app but it wouldn't open. I thought I had to res...

DownrightSL

Regular

2635 Views

3 replies

0 likes

Windows
  • 2635 Views
  • 3 replies
  • 0 likes

Can't select an image for playlist editing

I've created a playlist with metal music and I wanted to edit its cover, so I downloaded the Anthrax logo but somehow the image is being rejected, it just doesn't appear in its folder when I open it with Spotify. I thought about explicit content or v...

Visitor

I've created a playlist with metal music and I wanted to edit its cover, so I downloaded the Anthrax logo but somehow the image is being rejected, it just doesn't appear in its folder when I open it ...

Maxim

Spotify Star

7689 Views

1 replies

0 likes

Windows
  • 7689 Views
  • 1 replies
  • 0 likes

Solved!! Spotify only runs in Safemode (Windows 8)

I restarted my computer and now spotify does not open. Upon double clicking the application, I see it appear in the task manager for a few seconds, and then it disappears. I tried uninstalling / reinstalling it as well as running it as administrator,...

Casual Listener

I restarted my computer and now spotify does not open.  Upon double clicking the application, I see it appear in the task manager for a few seconds, and then it disappears.    I tri...

hg881

Casual Listener

1339 Views

1 replies

0 likes

Windows
  • 1339 Views
  • 1 replies
  • 0 likes

Re: Inbox and messages

People didn't use it because it was badly made and hard to use (e.g. the notification system didn't work). Why would anyone want to lose the option of privately sending songs or playlists?

Newbie

People didn't use it because it was badly made and hard to use (e.g. the notification system didn't work). Why would anyone want to lose the option of privately sending songs or playlists?

194 Views

0 replies

5 likes

  • 194 Views
  • 0 replies
  • 5 likes

Re: Inbox and messages

hahhahahhha. one day spotify will be dead. and some in that company will look around and ask...why didnt we see it coming?....and i will be sitting here like...i saw it. and so did thousands of other ppl crowding in these threads here.

Music Fan

hahhahahhha.   one day spotify will be dead. and some in that company will look around and ask...why didnt we see it coming?....and i will be sitting here like...i saw it. and so did thousands...

194 Views

0 replies

5 likes

  • 194 Views
  • 0 replies
  • 5 likes

Spotify closes at the end of a song?

Earlier today Spotify was working as usual and then suddenly it just stopped playing music. I went back to my PC and found it had just closed. I opened it and the same thing happened again. There are no error messages and it sometimes plays a few son...

Regular

Earlier today Spotify was working as usual and then suddenly it just stopped playing music. I went back to my PC and found it had just closed. I opened it and the same thing happened again. There are...

aaju

Newbie

938 Views

3 replies

0 likes

Windows
  • 938 Views
  • 3 replies
  • 0 likes

Find Friends feature not working

I can't get the "Find Friends" tab on Spotify to work. I'm following a few people but none of their activities show up in the right panel, all I see is this: When I click the Find Friends button, despite being connected to Facebook, it just buffers i...

Newbie

I can't get the "Find Friends" tab on Spotify to work. I'm following a few people but none of their activities show up in the right panel, all I see is this:    When I click the Find Fr...

508 Views

0 replies

0 likes

Windows
  • 508 Views
  • 0 replies
  • 0 likes

Solved!! I can't change my profile picture. Help!

So, i've been using Spotify premium for a few months. The thought of sharing your favorite playlists with other people and personalizing your account was amazing, i tried to upload a picture to my profile. It didn't accept my pictures, so i tried a r...

Visitor

So, i've been using Spotify premium for a few months. The thought of sharing your favorite playlists with other people and personalizing your account was amazing, i tried to upload a picture to my pr...

forneydl

Casual Listener

67943 Views

66 replies

22 likes

Windows
  • 67943 Views
  • 66 replies
  • 22 likes

Re: Inbox and messages

I'll be leaving too if this is not returned.

Newbie

I'll be leaving too if this is not returned.

152 Views

0 replies

4 likes

  • 152 Views
  • 0 replies
  • 4 likes

Search Bar Bug

I'm on version 1.0.50.41368.gbd68dbef on Windows 10. I'm unable to click about a quarter of my search bar (far right side); this means I can't click the "x" to clear the search bar. Anyone else having this issue?

Newbie

I'm on version 1.0.50.41368.gbd68dbef on Windows 10.   I'm unable to click about a quarter of my search bar (far right side); this means I can't click the "x" to clear the search bar.  &...

MattSuda

Spotify Star

331 Views

1 replies

0 likes

Windows
  • 331 Views
  • 1 replies
  • 0 likes

Cant get Windows desktop app to show...

I had been using the windows desktop app fine up until middle of this week . I am running windows 10 and have the premium service. I can log into my account thru other computers (both mac and windows) and listen fine the only problem is my desktop. I...

Newbie

I had been using the windows desktop app fine up until middle of this week . I am running windows 10 and have the premium service. I can log into my account thru other computers (both mac and windows...

277 Views

0 replies

0 likes

Windows
  • 277 Views
  • 0 replies
  • 0 likes

How to turn the volume up with the Function Keys ?

Hey,so i really like the spotify app etc. but the one thing that really annoys me is, that when i want to turn up the volume without tabbing out etc. its not possible (yes you can use the function keys but that turn the windows volume up and i want t...

Casual Listener

Hey, so i really like the spotify app etc. but the one thing that really annoys me is, that when i want to turn up the volume without tabbing out etc. its not possible (yes you can use the function ...

ryankum

Music Fan

676 Views

1 replies

0 likes

Windows
  • 676 Views
  • 1 replies
  • 0 likes

when I try to play ANY song, it says its "not available"

Spotify is saying "song not available" when I try to play anything from my library

Newbie

Spotify is saying "song not available"  when I try to play anything from my library

Jacob

Community Legend

314 Views

1 replies

0 likes

Windows
  • 314 Views
  • 1 replies
  • 0 likes

Insight on Play Queue Looping

I've been struggling with having my play queue get stuck in a loop lately, but I might have some insight on the conditions causing the bug. It seems to occur when I move between computers running the Spotify desktop client, and choose to "connect" to...

Casual Listener

I've been struggling with having my play queue get stuck in a loop lately, but I might have some insight on the conditions causing the bug. It seems to occur when I move between computers r...

596 Views

0 replies

0 likes

Windows
  • 596 Views
  • 0 replies
  • 0 likes

I can log into my PC/phone but not my laptop????

I had been, up until yesterday, been able to log into my devices from anywhere. Now, all of a sudden I can't get Spotify on my laptop. I can access from phone and PC but laptop is not having any part of it. I cant even get the login button to work. I...

Newbie

I had been, up until yesterday, been able to log into my devices from anywhere.  Now, all of a sudden I can't get Spotify on my laptop.  I can access from phone and PC but laptop is not hav...

603 Views

0 replies

0 likes

Windows
  • 603 Views
  • 0 replies
  • 0 likes

Re: Inbox and messages

I love how this ignore everyone who was in it for the messaging, I dont give a sh**about the songs that were sent . It was the ability to talk to people on a app,when i cant use ANY OTHER messaging app as i use it at my work with very stickt rules.. ...

Casual Listener

I love how this ignore everyone who was in it for the messaging, I dont give a sh**about the songs that were sent . It was the ability to talk to people on a app,when i cant use ANY OTHER messaging a...

236 Views

0 replies

7 likes

  • 236 Views
  • 0 replies
  • 7 likes

Re: Inbox and messages

Between this and the redesign of the web player, I'm going to start researching different streaming services to use so that I can switch services. I will not continue to pay for a service that is just going remove all of the features that were appeal...

Newbie

Between this and the redesign of the web player, I'm going to start researching different streaming services to use so that I can switch services. I will not continue to pay for a service that is jus...

246 Views

0 replies

6 likes

  • 246 Views
  • 0 replies
  • 6 likes

Solved!! I click the log in - and nothing! Nada, zip happens

So, sat down to listen to me som SPotify Premium and it said I had no internet connection. Not true so I found the topic and the solution to log off and back in. Tried that but when using the log in with facebook it open chrome, but does not log me i...

Casual Listener

So, sat down to listen to me som SPotify Premium and it said I had no internet connection. Not true so I found the topic and the solution to log off and back in. Tried that but when using the log in ...

tk1991

Casual Listener

2039 Views

2 replies

0 likes

Windows
  • 2039 Views
  • 2 replies
  • 0 likes

Buttons not working on login screen and other issues

As per title,on the spotify login screen i can type username and password but i cant click the remember me button to off and cant click loginBoth these buttons have stopped workingOnly way to login is to type in username and password and press enter ...

Roadie

As per title,on the spotify login screen i can type username and password but i cant click the remember me button to off and cant click login Both these buttons have stopped working Only way to log...

Akan_zhu

Newbie

1250 Views

2 replies

0 likes

Windows
  • 1250 Views
  • 2 replies
  • 0 likes