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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1541 Views

0 replies

2 likes

  • 1541 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145060 Views

83 replies

27 likes

  • 145060 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129822 Views

294 replies

22 likes

  • 129822 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10953 Views

1 replies

6 likes

  • 10953 Views
  • 1 replies
  • 6 likes

"Account is used somewhere else"

I know for a fact that my account is not hacked. This is a bug of some sort on my account. Everytime I try to play music it will at random times stop and say that my account is being used elsewhere. Anyone know how to solve this?

Newbie

I know for a fact that my account is not hacked. This is a bug of some sort on my account.   Everytime I try to play music it will at random times stop and say that my account is being used el...

Zuzakon

Music Fan

390 Views

1 replies

0 likes

Windows
  • 390 Views
  • 1 replies
  • 0 likes

This song is not available

Hello Some of my working songs are now not available. Also my favourite Japanese singer Fuyumi Sakamoto's albums are no where to found. I see only one album of her. I even made a playlist months ago with lots of songs of her (like 90+ songs) but now ...

Visitor

Hello   Some of my working songs are now not available. Also my favourite Japanese singer Fuyumi Sakamoto's albums are no where to found. I see only one album of her. I even made a playlist mo...

itu_

Community Legend

4191 Views

7 replies

1 likes

Windows
  • 4191 Views
  • 7 replies
  • 1 likes

Albums start over from the beginning before finishing the album

I've noticed a problem recently where I will play an album and I will randomly hear the first song again. This will lead me to check Spotify and realize that the album started over even though it hadn't finished yet (and I have both repeat and shuffl...

Casual Listener

I've noticed a problem recently where I will play an album and I will randomly hear the first song again. This will lead me to check Spotify and realize that the album started over even though it had...

dompan

Regular

2313 Views

5 replies

6 likes

Windows
  • 2313 Views
  • 5 replies
  • 6 likes

Can't delete a Playlist

Hello, I can't delete a Playlist from my Spotify's Library! Can you tell me how to delete it from Windows? Mine's is Windows 10

Casual Listener

Hello,  I can't delete a Playlist from my Spotify's Library! Can you tell me how to delete it from Windows? Mine's is Windows 10 

Niicky

Casual Listener

691 Views

2 replies

0 likes

Windows
  • 691 Views
  • 2 replies
  • 0 likes

Favorite songs not available for offline listening

Hi, I've recently installed Spotify on a clean install of Windows 10 and since then there is no download button to make my favorite songs available offline. See the screenshot below. Is there any workaround for this?

Newbie

Hi,   I've recently installed Spotify on a clean install of Windows 10 and since then there is no download button to make my favorite songs available offline. See the screenshot below. Is ther...

Timyboy12345

Regular

275 Views

1 replies

0 likes

Windows
  • 275 Views
  • 1 replies
  • 0 likes

Solved!! Spotify automatically closes

I'm runnning Window 7 and after 10/15 seconds I've started playing a song, spotify automatically closes. I've already tried to reinstall and I get the same problem.I get no error message.

Casual Listener

I'm runnning Window 7 and after 10/15 seconds I've started playing a song, spotify automatically closes. I've already tried to reinstall and I get the same problem. I get no error message.

Maldoror81

Casual Listener

1098 Views

2 replies

0 likes

Windows
  • 1098 Views
  • 2 replies
  • 0 likes

Solved!! Windows Cliënt does not play song while android does!

I use Spotify Premium a lot.I've installed it on my computer (windows), my laptop (also windows) and on my android phone. Certain songs are not available on the desktop cliënt, whilst being in white text, and playable on the spotify android app.For e...

Casual Listener

I use Spotify Premium a lot. I've installed it on my computer (windows), my laptop (also windows) and on my android phone.   Certain songs are not available on the desktop cliënt, whilst bein...

nedkiller12

Casual Listener

453 Views

2 replies

0 likes

Windows
  • 453 Views
  • 2 replies
  • 0 likes

Useful History?

Hey. I'm looking for songs I listened to last week, sadly I listen to more than 50 songs a week (what a joke on spotifys side, why is the "History" so short? Can't even really call it history, that's like my last hour of music)Is there no solution th...

Regular

Hey. I'm looking for songs I listened to last week, sadly I listen to more than 50 songs a week (what a joke on spotifys side, why is the "History" so short? Can't even really call it history, that's...

265 Views

0 replies

0 likes

Windows
  • 265 Views
  • 0 replies
  • 0 likes

(SOLVED) Can't search [both on the android mobile and windows desktop client]

Hi, For some reason, Spotify is completely unable to search both on my desktop and my phone. When I hit enter, it says "oops, something went wrong" and trying again, whether by clicking on "try again" or trying manually, doesn't work. It plays my pla...

Casual Listener

Hi,   For some reason, Spotify is completely unable to search both on my desktop and my phone. When I hit enter, it says "oops, something went wrong" and trying again, whether by clicking on "...

2994 Views

0 replies

0 likes

Windows
  • 2994 Views
  • 0 replies
  • 0 likes

Continuous "Can't play the current song." error

Hello, I am repeatedly getting an error that the songs I select to play can't be played. Occasionally, the song will play partially (in the current case, it has processed through 1:11 of the song, 3:49 total) and then fail to play, giving the error b...

Casual Listener

Hello,   I am repeatedly getting an error that the songs I select to play can't be played. Occasionally, the song will play partially (in the current case, it has processed through 1:11 of the...

KatesHere

Community Legend

458 Views

5 replies

0 likes

Windows
  • 458 Views
  • 5 replies
  • 0 likes

only able to sync some local files, not all

I just uploaded my entire music library (17,000 tracks) to Spotify and I am noticing that some stay greyed out while others are white. The white ones can be synced to my device but the grey ones cannot. Some of the grey ones are purchased, and some a...

Newbie

I just uploaded my entire music library (17,000 tracks) to Spotify and I am noticing that some stay greyed out while others are white. The white ones can be synced to my device but the grey ones cann...

245 Views

0 replies

0 likes

Windows
  • 245 Views
  • 0 replies
  • 0 likes

Song seek lagging?

It seems there's a delay of 1-3 seconds when setting seeker to mid-song for an example. Used to be instant. Doesn't happen only to me, verified this with three other people, everyone has this. What's up with that?

Regular

It seems there's a delay of 1-3 seconds when setting seeker to mid-song for an example.  Used to be instant.  Doesn't happen only to me, verified this with three other people, everyone ha...

stripeytiger510

Newbie

457 Views

1 replies

2 likes

Windows
  • 457 Views
  • 1 replies
  • 2 likes

Superuser Contribution Playlist not playing all songs

Hello! I have a large playlist (around 800 songs) that I like to listen to when gaming. However, whenever I press shuffle, it only will select about 20-30 songs and play those on loop, instead of playing the whole playlist shuffled. How can I fix thi...

Newbie

Hello! I have a large playlist (around 800 songs) that I like to listen to when gaming. However, whenever I press shuffle, it only will select about 20-30 songs and play those on loop, instead of pla...

MonicaM_Bogota

Roadie

597 Views

1 replies

1 likes

Windows
  • 597 Views
  • 1 replies
  • 1 likes

Cant log into the desktop player

Hi, I have the issue that I cant log into the desktop player (windows). when I try he loads 5 sec than tells me error 3 and thats it. And funnily enough I cant log out from the website unless I am in the incognito mode. I dont know what to do I de an...

Casual Listener

Hi, I have the issue that I cant log into the desktop player (windows). when I try he loads 5 sec than tells me error 3 and thats it. And funnily enough I cant log out from the website unless I am in...

TrexIzzy

Casual Listener

360 Views

2 replies

0 likes

Windows
  • 360 Views
  • 2 replies
  • 0 likes

Cant Import playlist from windows media player, tab does nothing.

Currently using the free version and i want to up grade to premium, but there's no point if i can't get my play lists from media player. Should i bother signing up?

Newbie

Currently using the free version and i want to up grade to premium, but there's no point if i can't get my play lists from media player. Should i bother signing up?

itu_

Community Legend

291 Views

1 replies

0 likes

Windows
  • 291 Views
  • 1 replies
  • 0 likes

Spotify Not Playing Music

I was listening to music like normal. I lost internet for about two minutes (literally). After that, Spotify won't play anything at all. It says that every single track is 'unavailable' and can't be played. So it just cycles through my playlist perpe...

Regular

I was listening to music like normal. I lost internet for about two minutes (literally). After that, Spotify won't play anything at all. It says that every single track is 'unavailable' and can't be ...

ErikG

Roadie

283 Views

1 replies

0 likes

Windows
  • 283 Views
  • 1 replies
  • 0 likes

Empty Playlist

Hi, I had a playlist with songs by Boris Savchuk & Pavel Levin, I have just tried to open that playlist but it is now empty & also when I search for either of these artists nothing comes up, any idea please? thanks

Regular

Hi, I had a playlist with songs by Boris Savchuk & Pavel Levin, I have just tried to open that playlist but it is now empty & also when I search for either of these artists nothing comes up, ...

jools-3-3

Regular

727 Views

2 replies

0 likes

Windows
  • 727 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Connect + Downloaded music = data usage?

My Samsung Galaxy has a bunch of downloaded/synced music on it. I can play these songs in Spotify offline mode. I want to play this same music through my computer speakers, so I found Spotify Connect. I am doing this through mobile data + mobile hots...

Casual Listener

My Samsung Galaxy has a bunch of downloaded/synced music on it. I can play these songs in Spotify offline mode.   I want to play this same music through my computer speakers, so I found Spotif...

KingMorten

Visitor

2254 Views

3 replies

0 likes

Windows
  • 2254 Views
  • 3 replies
  • 0 likes

OTS AV

I have been using OTS AV to DJ for many, many years... Back before laptops I carted a tower drive and huge, heavy screen around to do weddings and events using what was callled OTS JUKEOTS AV would see off a lot of it's competition with its seamless ...

Visitor

I have been using OTS AV to DJ for many, many years... Back before laptops I carted a tower drive and huge, heavy screen around to do weddings and events using what was callled OTS JUKE OTS AV w...

647 Views

0 replies

0 likes

Windows
  • 647 Views
  • 0 replies
  • 0 likes

downloaded songs are gone

today I started spotify and saw that my downloaded songs are gone! The lists are still there but it doesn't show them as downloaded and when I open a track it starts to download. It's a massive problem for me to download them all over again since my ...

Newbie

today I started spotify and saw that my downloaded songs are gone! The lists are still there but it doesn't show them as downloaded and when I open a track it starts to download. It's a massive probl...

Tatrii

Casual Listener

347 Views

1 replies

0 likes

Windows
  • 347 Views
  • 1 replies
  • 0 likes