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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1730 Views

0 replies

2 likes

  • 1730 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146120 Views

83 replies

27 likes

  • 146120 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131115 Views

294 replies

22 likes

  • 131115 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11000 Views

1 replies

6 likes

  • 11000 Views
  • 1 replies
  • 6 likes

Cant log into the desktop player

Hi, I have the issue that I cant log into the desktop player (windows). when I try he loads 5 sec than tells me error 3 and thats it. And funnily enough I cant log out from the website unless I am in the incognito mode. I dont know what to do I de an...

Casual Listener

Hi, I have the issue that I cant log into the desktop player (windows). when I try he loads 5 sec than tells me error 3 and thats it. And funnily enough I cant log out from the website unless I am in...

TrexIzzy

Casual Listener

362 Views

2 replies

0 likes

Windows
  • 362 Views
  • 2 replies
  • 0 likes

Cant Import playlist from windows media player, tab does nothing.

Currently using the free version and i want to up grade to premium, but there's no point if i can't get my play lists from media player. Should i bother signing up?

Newbie

Currently using the free version and i want to up grade to premium, but there's no point if i can't get my play lists from media player. Should i bother signing up?

itu_

Community Legend

293 Views

1 replies

0 likes

Windows
  • 293 Views
  • 1 replies
  • 0 likes

Spotify Not Playing Music

I was listening to music like normal. I lost internet for about two minutes (literally). After that, Spotify won't play anything at all. It says that every single track is 'unavailable' and can't be played. So it just cycles through my playlist perpe...

Regular

I was listening to music like normal. I lost internet for about two minutes (literally). After that, Spotify won't play anything at all. It says that every single track is 'unavailable' and can't be ...

ErikG

Roadie

286 Views

1 replies

0 likes

Windows
  • 286 Views
  • 1 replies
  • 0 likes

Empty Playlist

Hi, I had a playlist with songs by Boris Savchuk & Pavel Levin, I have just tried to open that playlist but it is now empty & also when I search for either of these artists nothing comes up, any idea please? thanks

Regular

Hi, I had a playlist with songs by Boris Savchuk & Pavel Levin, I have just tried to open that playlist but it is now empty & also when I search for either of these artists nothing comes up, ...

jools-3-3

Regular

728 Views

2 replies

0 likes

Windows
  • 728 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Connect + Downloaded music = data usage?

My Samsung Galaxy has a bunch of downloaded/synced music on it. I can play these songs in Spotify offline mode. I want to play this same music through my computer speakers, so I found Spotify Connect. I am doing this through mobile data + mobile hots...

Casual Listener

My Samsung Galaxy has a bunch of downloaded/synced music on it. I can play these songs in Spotify offline mode.   I want to play this same music through my computer speakers, so I found Spotif...

KingMorten

Visitor

2263 Views

3 replies

0 likes

Windows
  • 2263 Views
  • 3 replies
  • 0 likes

OTS AV

I have been using OTS AV to DJ for many, many years... Back before laptops I carted a tower drive and huge, heavy screen around to do weddings and events using what was callled OTS JUKEOTS AV would see off a lot of it's competition with its seamless ...

Visitor

I have been using OTS AV to DJ for many, many years... Back before laptops I carted a tower drive and huge, heavy screen around to do weddings and events using what was callled OTS JUKE OTS AV w...

650 Views

0 replies

0 likes

Windows
  • 650 Views
  • 0 replies
  • 0 likes

downloaded songs are gone

today I started spotify and saw that my downloaded songs are gone! The lists are still there but it doesn't show them as downloaded and when I open a track it starts to download. It's a massive problem for me to download them all over again since my ...

Newbie

today I started spotify and saw that my downloaded songs are gone! The lists are still there but it doesn't show them as downloaded and when I open a track it starts to download. It's a massive probl...

Tatrii

Casual Listener

348 Views

1 replies

0 likes

Windows
  • 348 Views
  • 1 replies
  • 0 likes

How do I download spotify music from my windows 10 to my iPod?

I have an origional iPod, but I want to download my spotify music on it since I dont want to pay iTunes for every song. I have spotify downloaded, and my iPod hooked up. They must be synced in some way, because I managed to make all of my iPod's musi...

Newbie

I have an origional iPod, but I want to download my spotify music on it since I dont want to pay iTunes for every song. I have spotify downloaded, and my iPod hooked up. They must be synced in some w...

MarkStringer

Newbie

1365 Views

1 replies

0 likes

Windows
  • 1365 Views
  • 1 replies
  • 0 likes

Adding friends

I am trying to search for friends on the 'FIND FRIENDS' feature however when the window opens the error message "Sorry, we couldn't load friends to follow". I have restarted the app and nothing is changing. How can I rectify this?

Newbie

I am trying to search for friends on the 'FIND FRIENDS' feature however when the window opens the error message "Sorry, we couldn't load friends to follow".   I have restarted the app and...

Moomoo_01

Newbie

1001 Views

2 replies

2 likes

Windows
  • 1001 Views
  • 2 replies
  • 2 likes

Has the shuffle function been fixed yet?

I recently put together a huge playlist for me and a few friends to listen/add to as and when - currently sitting at just over 12 hours long - however when using the shuffle function I'm still hearing the same 30 or so songs over and over again. It's...

Newbie

  I recently put together a huge playlist for me and a few friends to listen/add to as and when - currently sitting at just over 12 hours long - however when using the shuffle function I'm stil...

rednblu

Roadie

469 Views

1 replies

2 likes

Windows
  • 469 Views
  • 1 replies
  • 2 likes

Change from free to premium: playlists deleted :(

Hello,well, my situation is a little complicated, that's why i couldn't find answer at support page...1. I had a spotify free account, registered only with my facebook account.2. I was invited to a spotify family, so i had to change to premium. For t...

Casual Listener

Hello, well, my situation is a little complicated, that's why i couldn't find answer at support page... 1. I had a spotify free account, registered only with my facebook account. 2. I was invited ...

hidetoshi

Casual Listener

624 Views

2 replies

0 likes

Windows
  • 624 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Ends Song Early

While using Spotify on my PC it will end one song early about 1 - 2 minutes before the song is supposed to end and go to the next song queued. It will complete this process over and over. I have disabled the crossfade and reinstalled the application....

Casual Listener

While using Spotify on my PC it will end one song early about 1 - 2 minutes before the song is supposed to end and go to the next song queued. It will complete this process over and over. I have disa...

ErikG

Roadie

11516 Views

4 replies

0 likes

Windows
  • 11516 Views
  • 4 replies
  • 0 likes

Keeps restarting tracks, skips tracks, playing random songs...

Sometimes it plays 1 second and restarts the song.Sometimes it skips to a random song (not even in the playlist). Sometimes it only plays the first song of the list.Sometimes it pauses. And starts at random.Sometimes a combination of ALL!!!!Right now...

Casual Listener

Sometimes it plays 1 second and restarts the song. Sometimes it skips to a random song (not even in the playlist).   Sometimes it only plays the first song of the list. Sometimes it pauses. &...

Derekonomy

Casual Listener

14042 Views

6 replies

1 likes

Windows
  • 14042 Views
  • 6 replies
  • 1 likes

What is the current windows 7 client? I have 1.0.45 but I read there are more current

Greetings, I am trying to solve an issue where my menus on my windows 7 client are empty (hence I can't get to preferences - see my other post). I see there are more recent versions out there but I can't locate a good link (and I want to be careful)....

Regular

Greetings,   I am trying to solve an issue where my menus on my windows 7 client are empty (hence I can't get to preferences - see my other post).  I see there are more recent versions ou...

drosenth

Regular

692 Views

4 replies

0 likes

Windows
  • 692 Views
  • 4 replies
  • 0 likes

Albums and playlists keep restarting

For the last month or so, my albums and playlists have been randomly restarting, sometimes after as little as one song. This never happens in the middle of the song, but usually what will happen is that after a song in the middle of the album finishe...

Newbie

For the last month or so, my albums and playlists have been randomly restarting, sometimes after as little as one song. This never happens in the middle of the song, but usually what will happen is t...

smcg

Casual Listener

4960 Views

4 replies

2 likes

Windows
  • 4960 Views
  • 4 replies
  • 2 likes

Drag and drop playlists into folders does not work

I am unable to place playlists into folders. When I drag a playlist to a folder, the "+" box appears to indicate the playlist will be placed into the folder. When I let go of the mouse button, the playlist is inserted above the folder instead of insi...

Casual Listener

I am unable to place playlists into folders. When I drag a playlist to a folder, the "+" box appears to indicate the playlist will be placed into the folder. When I let go of the mouse button, t...

Dreadlord

Community Legend

463 Views

1 replies

2 likes

Windows
  • 463 Views
  • 1 replies
  • 2 likes

Playlist with "start at specific time" function

Hi, this playlist has a feature when songs starting at specific time https://open.spotify.com/user/spotify/playlist/5rJNwG9BImUMYDrN5D3aUi Can you turn on this function for normal users (Not only for DJs like Skrillex)? TNX

Casual Listener

Hi, this playlist has a feature when songs starting at specific time https://open.spotify.com/user/spotify/playlist/5rJNwG9BImUMYDrN5D3aUi   Can you turn on this function for normal users...

129778495

Newbie

38665 Views

10 replies

30 likes

Windows
  • 38665 Views
  • 10 replies
  • 30 likes

Let us CHANGE THE CACHE LOCATION

Spotify simply takes up too much space on the default Windows C: Drive via the AppData\Local\Spotify\Data folder.This NEEDS to be changed--especially for those users who have Windows installed on a small SSD.This idea has been presented on NUMEROUS o...

Regular

Spotify simply takes up too much space on the default Windows C: Drive via the AppData\Local\Spotify\Data folder. This NEEDS to be changed--especially for those users who have Windows installed on a...

rossisdead

Roadie

19077 Views

11 replies

72 likes

Windows
  • 19077 Views
  • 11 replies
  • 72 likes

Solved!! Spotify website is in Swedish, but I'm in the US

I'm not exactly sure what happened, but when I go to https://www.spotify.com, it redirects me to https://www.spotify.com/se/ That'd be cool and all except for the fact that I'm not in Sweden, nor can I read Swedish. Not sure what to do Any help would...

Regular

I'm not exactly sure what happened, but when I go to https://www.spotify.com, it redirects me to https://www.spotify.com/se/   That'd be cool and all except for the fact that I'm not...

toasterface

Regular

2642 Views

2 replies

0 likes

Windows
  • 2642 Views
  • 2 replies
  • 0 likes

Music output is broken

Since the last update Spotify completely ignores my Asus Rog motherboard audio settings... Bass boost, equalizer, whatever... No matter what i've tried it does not react at all when fiddling with the audio settings.... Everything else does, but not S...

Newbie

Since the last update Spotify completely ignores my Asus Rog motherboard audio settings... Bass boost, equalizer, whatever... No matter what i've tried it does not react at all when fiddling with the...

291 Views

0 replies

0 likes

Windows
  • 291 Views
  • 0 replies
  • 0 likes