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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2660 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

158169 Views

83 replies

27 likes

  • 158169 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

terioncalling

Roadie

156982 Views

297 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11608 Views

1 replies

6 likes

  • 11608 Views
  • 1 replies
  • 6 likes

Won't download - Windows

I use Spotify Player for a while now and some issue still is bothering me. The list My Music won't download from itself for offline circumstances, because whenever my Wi-Fi isn't there, some tracks are unavailable and become blacked out (title). Is t...

Casual Listener

I use Spotify Player for a while now and some issue still is bothering me. The list My Music won't download from itself for offline circumstances, because whenever my Wi-Fi isn't there, some tracks a...

300 Views

0 replies

0 likes

Windows
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Solved!! It doesn't start after updating

My lap recently restarted to update some apps, including Spotify. When I open it, it only appears a black window with the toolbar above and seconds after it automatically close. I already restarted my lap again but didn't help.

Visitor

My lap recently restarted to update some apps, including Spotify. When I open it, it only appears a black window with the toolbar above and seconds after it automatically close. I already restarted m...

user-removed

Not applicable

802 Views

4 replies

0 likes

Windows
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  • 4 replies
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Disconnecting screen stops spotify audio

Hello everyone, I have a setup with two windows PCs sharing one screen+keyboard+mouse. There is a physical KVM (keyboard/video/mouse) switch to switch between PCs. I experience the issue when I listen to spotify on PC1 and switch to PC2 the music sto...

Casual Listener

Hello everyone,   I have a setup with two windows PCs sharing one screen+keyboard+mouse. There is a physical KVM (keyboard/video/mouse) switch to switch between PCs.   I experience the ...

508 Views

0 replies

0 likes

Windows
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won't play and scrolls songs

I just updated to version 1.0.42.151.g19de0aa6 and now spotify won't play anything. When I select play it just scrolls songs non-stop. I also receive a banner at the top saying "This song is not available. If you have the file on your computer you ca...

Casual Listener

I just updated to version 1.0.42.151.g19de0aa6 and now spotify won't play anything. When I select play it just scrolls songs non-stop.    I also receive a banner at the top saying "T...

eastbournedavid

Casual Listener

444 Views

3 replies

1 likes

Windows
  • 444 Views
  • 3 replies
  • 1 likes

Errorcode 17

The new version wants to install an even newerversion. It tries to do so automatically (shutting down Spotify and thenrunning the install) but it still runs into Error 17. It would be greatif there was a way to tell it not to auto-update (or fix the ...

Casual Listener

The new version wants to install an even newer version. It tries to do so automatically (shutting down Spotify and then running the install) but it still runs into Error 17. It would be great if t...

329 Views

0 replies

0 likes

Windows
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Solved!! Update to 1.0.43

A window says that a new version of Spotify (1.0.43.123) is available when I click on "About Spotify" in the "Help" tab. If I click on the link to download the new version, the window says I can restart Spotify after having downloaded it. When I rest...

Visitor

A window says that a new version of Spotify (1.0.43.123) is available when I click on "About Spotify" in the "Help" tab. If I click on the link to download the new version, the window says I can rest...

pete-

Casual Listener

1079 Views

3 replies

2 likes

Windows
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Solved!! New version of Spotify: bar with play button... much broader than in the old versions

I am referring to the bar at the bottom of the Sportify window, with the song now playing, the play, forward, rewind... buttons and all that.I need it to be with the same width as the older versions. With the new width, I am having neck troubles.Plea...

Regular

I am referring to the bar at the bottom of the Sportify window, with the song now playing, the play, forward, rewind... buttons and all that. I need it to be with the same width as the older version...

kermitsson

Regular

1176 Views

5 replies

1 likes

Windows
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  • 5 replies
  • 1 likes

Song after couple seconds skip to few seconds of the end

I've got issues with songs of the old Billy Talent albums (Billy Talent I, II, III and Dead Silence). After couple seconds of playing song skip into last few seconds of it.

Casual Listener

I've got issues with songs of the old Billy Talent albums (Billy Talent I, II, III and Dead Silence). After couple seconds of playing song skip into last few seconds of it.   

337 Views

0 replies

0 likes

Windows
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Windows 10 Spotify issue with youtube

Hi,I have an issue with spotify with my play button on my keyboard. Usualy when i press play it pauses/plays the song. But when i watch a youtube video and press the play/pause button on my keyboard i'm unable to use the button untill i restart my pc...

Newbie

Hi, I have an issue with spotify with my play button on my keyboard. Usualy when i press play it pauses/plays the song. But when i watch a youtube video and press the play/pause button on my keyboar...

Quepa

Roadie

383 Views

1 replies

0 likes

Windows
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  • 1 replies
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Spotify scrolls back

Hi guys, I am having a problem with scrolling on desktop Spotify.So let's say I am on my Albums library, I am scrolling the page up, but with every "scroll up" the page "scrolls back" slightly. If I am dragging the scroll bar it's fine, but whenever ...

Visitor

Hi guys, I am having a problem with scrolling on desktop Spotify. So let's say I am on my Albums library, I am scrolling the page up, but with every "scroll up" the page "scrolls back" slightly. I...

337 Views

0 replies

0 likes

Windows
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So notifications are crippled now?

I know you've removed the notification bell, but is there no other place where I can see when the artists that I follow uploads a new song? Push notifications is a joke, if I'm at work and get a push notification I now have to have it there for the w...

Casual Listener

I know you've removed the notification bell, but is there no other place where I can see when the artists that I follow uploads a new song?  Push notifications is a joke, if I'm at work and get...

luckyslay

Casual Listener

717 Views

2 replies

1 likes

Windows
  • 717 Views
  • 2 replies
  • 1 likes

My media hotkeys wont work

So my hotkeys (example "fn+F9" is pause) wont work and i dont know why. They are not broken its just that the hotkeys wont work. Never mind i found a program that was taking up my hotkeys things

Newbie

So my hotkeys (example "fn+F9" is pause) wont work and i dont know why. They are not broken its just that the hotkeys wont work.   Never mind i found a program that was taking up my hotkeys th...

297 Views

0 replies

0 likes

Windows
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Please help me !!!!

  I am getting bug errors like this  

Casual Listener

    I am getting bug errors like this    

Bittencourt

Spotify Star

399 Views

3 replies

0 likes

Windows
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  • 3 replies
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Unable to install app - unable to sort playlists

I am unable to sort the tracks in my playlist. I followed the Help and Community instructions but whe nI click on a heading nothing happens and when I try to click and drag a track I get a circle with a line through it. A community post from 2012 ind...

Casual Listener

I am unable to sort the tracks in my playlist. I followed the Help and Community instructions but whe nI click on a heading nothing happens and when I try to click and drag a track I get a circle wit...

Bittencourt

Spotify Star

350 Views

1 replies

0 likes

Windows
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Spotify Start Tab

In the Android app, there is a wonderful tab called "Start" which I miss very much in the desktop app. Is there any chance this "Start" page could soon be introduced to the desktop version as well?

Gig Goer

In the Android app, there is a wonderful tab called "Start" which I miss very much in the desktop app. Is there any chance this "Start" page could soon be introduced to the desktop version as well?

415 Views

0 replies

0 likes

Windows
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new version of Spotify blue banner

why?does Spotify 'appforce a "New Version" reinstall ??why would i purchase premiumor invest any money at allif the Spotify 'appdoesnt work properly ??Been Dealing with the same issue for 6 months since June 2016-blue banner shows up-to download a ne...

Regular

why? does Spotify  'app force a "New Version" reinstall ?? why would i purchase premium or invest any money at all if the Spotify 'app doesnt work properly ?? Been Dealing with the sa...

Cirith7

Regular

6362 Views

6 replies

0 likes

Windows
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hardware acceleration not working with last intel driver

Hi,It's been now almost 3 month (maybe more) that the Spotify hardware acceleration doesn't work with the last intel hd 530 driver on windows 10.

Music Fan

Hi, It's been now almost 3 month (maybe more) that the Spotify hardware acceleration doesn't work with the last intel hd 530 driver on windows 10.

422 Views

0 replies

0 likes

Windows
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Charts können nicht geöffnet werden

Hallo Leute, ich habe das Problem, das ich jegliche Chart-Playlists nicht öffnen kann. Es kommt immer nur die Anzeige "Bei der Anzeige dieser Ansicht ist ein Fehler aufgetreten!". Würde mich freuen wenn jemand eine Lösung für mich hat. Dankeschön

Newbie

Hallo Leute,   ich habe das Problem, das ich jegliche Chart-Playlists nicht öffnen kann. Es kommt immer nur die Anzeige "Bei der Anzeige dieser Ansicht ist ein Fehler aufgetreten!". Würde mich...

1426 Views

0 replies

5 likes

Windows
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  • 0 replies
  • 5 likes

Friend activity not showing

I am using the latest version of Spotify and obviously my friend activity field has stopped working properly.I am not able to see my friends' activity, I only see a field suggesting me to adds friends, but I already have at least one of those.How to ...

Newbie

I am using the latest version of Spotify and obviously my friend activity field has stopped working properly. I am not able to see my friends' activity, I only see a field suggesting me to adds frie...

phoebehuang

Newbie

356 Views

1 replies

0 likes

Windows
  • 356 Views
  • 1 replies
  • 0 likes