Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Hey guys, Since a couple of days I get the following notifaction for nearly all my songs, which were played perfectly before: "This song is not available. If you have the file on your computer you can import it." (see screenshot)This even happens to ...
Hey guys, Since a couple of days I get the following notifaction for nearly all my songs, which were played perfectly before: "This song is not available. If you have the file o...
Casual Listener
3445 Views
13 replies
0 likes
This keeps popping up for nearly every song I play. Sometimes the song pauses half way and this message appears. I've tried installing and re-installing spotify then restarting my computer but it didn't work. This makes spotify on pc virtually useles...
This keeps popping up for nearly every song I play. Sometimes the song pauses half way and this message appears. I've tried installing and re-installing spotify then restarting my computer but it did...
Newbie
12077 Views
19 replies
4 likes
Hello Everyone: I'm having a little problem with Spotify on my Computer. I've downloaded and done a clean installation. Everything was perfect, even it appeared the welcome screen and I logged in. But after that, the screen turns out in a black empty...
Hello Everyone: I'm having a little problem with Spotify on my Computer. I've downloaded and done a clean installation. Everything was perfect, even it appeared the welcome screen and I logg...
Casual Listener
714 Views
4 replies
0 likes
Hey guys, I have been using Spotofy for quite some time now (I just use the website version , not the desktop app). I have the following problems: it won't pause / or stop a song, when the song is over it just stops, rather than play the next one and...
Hey guys, I have been using Spotofy for quite some time now (I just use the website version , not the desktop app). I have the following problems: it won't pause / or stop a song, when the song is ov...
Casual Listener
12539 Views
4 replies
0 likes
This thread has been moved to Ongoing Issues. Let's continue chatting over there.
This thread has been moved to Ongoing Issues. Let's continue chatting over there.
287 Views
0 replies
0 likes
Hi! I am unable to get spotify on my work PC to play any music. This has been an issue that has come and gone for a few weeks. For any given track I try to play (literally any) I recieve the message 'This song is not available. If you have the file o...
Hi! I am unable to get spotify on my work PC to play any music. This has been an issue that has come and gone for a few weeks. For any given track I try to play (literally any) I re...
Newbie
99241 Views
60 replies
8 likes
Since the last update (1.0.21.143) Spotify is no longer working, it launches as usual but I can't play any song, it say that the song isn't available and that if I have it on my computer I can import it. For every song.I tried deleting the cache, rem...
Since the last update (1.0.21.143) Spotify is no longer working, it launches as usual but I can't play any song, it say that the song isn't available and that if I have it on my computer I can import...
Newbie
21095 Views
8 replies
1 likes
Hello. Two days ago out of the blue Spotify desktop app started showing "This track is not available" for all the tracks.I have basically tried all the tips to remedy this problem but without any success.I did:- removed sound drivers- disabled and re...
Hello. Two days ago out of the blue Spotify desktop app started showing "This track is not available" for all the tracks. I have basically tried all the tips to remedy this problem ...
Regular
90141 Views
144 replies
22 likes
Spotify doesn't work on windows 10, even though it the web player works perfectly fineI'm desperate, I can't live without spotifyI've seen someone posting similar screens so I'll just put it herethank you in advance!
Spotify doesn't work on windows 10, even though it the web player works perfectly fine I'm desperate, I can't live without spotify I've seen someone posting similar screens so I'll just put it here...
Spotify Star
47330 Views
18 replies
1 likes
So I'm a free member and i understand that spotify needs to make money on ads and im fine with that. But either my player is broken and its displaying way to many ads, or spotify is getting insane with the amount of ads. Every ~3 songs i get 3-6 30 s...
So I'm a free member and i understand that spotify needs to make money on ads and im fine with that. But either my player is broken and its displaying way to many ads, or spotify is getting insane wi...
Newbie
2740 Views
2 replies
0 likes
There's a local flash? ad on the bottom of my player (win10) that likes to play during every 4 or so songs. I don't mind normal breaks for ads, but this stupid gem city ford ad starts in the middle of a song, plays over the music, then sometimes cuts...
There's a local flash? ad on the bottom of my player (win10) that likes to play during every 4 or so songs. I don't mind normal breaks for ads, but this stupid gem city ford ad starts in the mi...
Casual Listener
644 Views
3 replies
1 likes
When I click play on my playlist, it just jumps around to different tracks, but doesn't play anything at all. The timer doesn't move from 0:00 at all. I have uninstalled and reinstalled Spotify. I have tried to play with Shuffle both on and off. Plea...
When I click play on my playlist, it just jumps around to different tracks, but doesn't play anything at all. The timer doesn't move from 0:00 at all. I have uninstalled and reinstalled Spotify. I ha...
Casual Listener
3055 Views
7 replies
3 likes
When listening to an album on desktop, there's an annoying half second skip - this doesn't seem to affect mobile. This is really jarring on some albums that are designed for one song to lead into another. A quick google suggests that Spotify supports...
When listening to an album on desktop, there's an annoying half second skip - this doesn't seem to affect mobile. This is really jarring on some albums that are designed for one song to lead...
Music Fan
19625 Views
19 replies
8 likes
Salve ho collegato il mio pc all'ultima versione di spotify tramite account premium, ho fatto lo stesso procedimento con il mio iphone, ho aggiunto nel mio pc delle canzoni in formato .mp3 nella cartella file locali e qui le vedo sul pc, ma sull'ipho...
Salve ho collegato il mio pc all'ultima versione di spotify tramite account premium, ho fatto lo stesso procedimento con il mio iphone, ho aggiunto nel mio pc delle canzoni in formato .mp3 nella cart...
Newbie
8956 Views
6 replies
0 likes
Hello, I've noticed that while listening to music via the Spotify app - it scans my other hard drives contents. 1) Why is the application doing that?2) How and where is the application using/sending this data?
Hello, I've noticed that while listening to music via the Spotify app - it scans my other hard drives contents. 1) Why is the application doing that? 2) How and where is the appli...
Newbie
4237 Views
5 replies
0 likes
Hi, I upgraded to Windows 10 yesterday and I noticed that the Spotify window overlaps with the Windows Start Menu when maximized by moving the window to the top edge of the screen. However, this does not happen when I maximize the window using the "M...
Hi, I upgraded to Windows 10 yesterday and I noticed that the Spotify window overlaps with the Windows Start Menu when maximized by moving the window to the top edge of the screen. However, ...
Regular
1030 Views
1 replies
0 likes
Hello, This issue happens randomly, but more often than not. When playing back music with the Spotify application on a Windows platform, other customer devices, such as computers, cell phones, etc... randomly appear as options for me to push music to...
Hello, This issue happens randomly, but more often than not. When playing back music with the Spotify application on a Windows platform, other customer devices, such as computers, cell phone...
Newbie
2723 Views
4 replies
2 likes
Hi,I've seen similar thread, but it's Mac.I'm on Windows 10 PC, Spotify v1.0.19.106.gb8a7150f.My Bluetooth headset's Play/Pause button doesn't work with Spotify even when on-focus. Prev/Next button works fine.Everything works well with Windows Media ...
Hi, I've seen similar thread, but it's Mac. I'm on Windows 10 PC, Spotify v1.0.19.106.gb8a7150f. My Bluetooth headset's Play/Pause button doesn't work with Spotify even when on-focus. Prev/Nex...
Newbie
39702 Views
56 replies
4 likes
Hello, As premium spotify user I encounter the issue described above: when adding mp3 files which are stored on my NAS server (appr. 2.700 files), spotify always crashes after a couple of minutes. I recently updated to windows 10 but this could be a ...
Hello, As premium spotify user I encounter the issue described above: when adding mp3 files which are stored on my NAS server (appr. 2.700 files), spotify always crashes after a couple of mi...
Music Fan
2406 Views
4 replies
5 likes
Hi all, I got error code 2 when updating to latest update. I followed the instructions but get the same notice. I have tried to uninstall to reinstall and it did not work. I am running windows 7. Spoiler (Highlight to read)
Hi all, I got error code 2 when updating to latest update. I followed the instructions but get the same notice. I have tried to uninstall to reinstall and it did not work. I am running windo...
Newbie
154943 Views
47 replies
0 likes
