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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Elena
  • Moderator
  • 399223 Views
  • 952 replies
  • 107 likes
  • Account
  • 399223 Views
  • 952 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171928 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171928 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99186 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99186 Views
  • 68 replies
  • 10 likes

connect spotify to facebook???

I've a spotify account that (isn't connected to) is seperate from Facebook account. However if I want to share music with friends (it doesn't work) i've to connect to Facebook. Only problem is that, via the Spotify application on my (Windows 10) Desk...

  • Newbie
  • I've a spotify account that (isn't connected to) is seperate from Facebook account. However if I want to share music with friends (it doesn't work) i've to connect to Facebook.  Only problem is ...
  • s4mh
  • Newbie
  • 10501 Views
  • 6 replies
  • 2 likes
  • Account
    Login
    Other
    Premium
  • 10501 Views
  • 6 replies
  • 2 likes

Solved!! Hacked account

I keep finding in my feed new playlists with some italian music that I never listened and that I will never want to listen. Therefore my Discovery Weekly section which was one of my favorite parts of Spotify is completely messed up. Is there any chan...

  • Casual Listener
  • I keep finding in my feed new playlists with some italian music that I never listened and that I will never want to listen. Therefore my Discovery Weekly section which was one of my favorite parts of...
  • Loxer
  • Community Legend
  • 635 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 635 Views
  • 3 replies
  • 0 likes

Can a Spotify Artist create a playlist with their Artist profile?

PlanPremiumCountryMalta Device(Samsung Galaxy J5)Operating System(Windows 10) My Question or Issue I have a premium personal account but i also have an artist account as i am a music producer. I would like to create a playlist through my artist profi...

  • Regular
  • Plan Premium Country Malta  Device (Samsung Galaxy J5) Operating System (Windows 10)   My Question or Issue  I have a premium personal account but i also have an artist accou...
  • k4_2jx1j1-3he
  • Music Fan
  • 916 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 916 Views
  • 2 replies
  • 0 likes

Why has my subscription changed? All playlist have been removed also?

Hello,Country Ireland Device iphone7 My plan has increased in price from 9.99 a month to 14.99 a month a few weeks ago. Can you tell me why this was done? I did not authorize. Also, since this changed, all my playlists, albums etc have been removed f...

  • Newbie
  • Hello, Country Ireland  Device iphone7   My plan has increased in price from 9.99 a month to 14.99 a month a few weeks ago. Can you tell me why this was done? I did not authorize. &nbs...
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 262 Views
  • 1 replies
  • 0 likes

can't log in for a longtime

PlanFreeCountrykoreaDeviceSamsung Operating System Android My Question or IssueI was in france and I'm currently in korea right now and it's been 2 years that i wanted log in on spotify but i couldnt. Bcause it says that i have been out of my county ...

  • Visitor
  • Plan Free Country korea Device Samsung  Operating System  Android    My Question or Issue I was in france and I'm currently in korea right now and it's been 2 years that...
  • Maxim
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • Login
  • 292 Views
  • 1 replies
  • 0 likes

My username has changed against my will to "3g6nzns86udrvrbpg5ivfr5cl"

Plan PREMIUMCountry ITALY Device MacBook Pro 2011Operating System OsX My Question or Issue:i subscribed with "Yui_Clementina" as username then, when i decided to change my account e-mail (the first i put was a wrong one) ALSO MY USERNAME HAS CHANGED ...

  • Casual Listener
  • Plan PREMIUM Country ITALY   Device MacBook Pro 2011 Operating System OsX   My Question or Issue: i subscribed with "Yui_Clementina" as username then, when i decided to change m...
  • Yui_Clementina
  • Casual Listener
  • 330 Views
  • 2 replies
  • 0 likes
  • Account
  • 330 Views
  • 2 replies
  • 0 likes

Can't login to Spotify/Spotify is Offline

PlanPremiumCountry USADevice(Oneplus 5t)Operating SystemAndroid Oxygen OS My Question or Issue So, my Spotify premium has stopped working on my phone. It doesn't log in at all, and even if it does it's offline, disabling me from listening to anything...

  • Casual Listener
  • Plan Premium Country  USA Device (Oneplus 5t) Operating System Android Oxygen OS  My Question or Issue  So, my Spotify premium has stopped working on my phone. It doesn't log ...
  • gavin_george
  • Casual Listener
  • 691 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 691 Views
  • 2 replies
  • 0 likes

Solved!! Profile pic changed to random picture

PlanPremiumCountry CanadaDeviceAsus LaptopOperating SystemWindows 10 My Question or Issue So I recently joined spotify premium on the family plan a few days ago. Today, I downloaded the desktop app and used it to change my profile picture to a wolf. ...

  • Newbie
  •   Plan Premium Country  Canada Device Asus Laptop Operating System Windows 10   My Question or Issue  So I recently joined spotify premium on the family plan a few days...
  • TobiasYoung
  • Composer
  • 1676 Views
  • 1 replies
  • 0 likes
  • Account
  • 1676 Views
  • 1 replies
  • 0 likes

Spotify wont let me cancel my subscprition.

Everytime I go to cancel my plan , I get a message oops try again later..?? help please

  • Newbie
  • Everytime I go to cancel my plan , I get a message oops try again later..?? help please
  • ajsimps123
  • Gig Goer
  • 461 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 461 Views
  • 1 replies
  • 0 likes

Recuperar correo y contraseña o cancelar pago solo sabiendo el usuario

PlanPremiumCountry Spain Básicamente llevo bastante tiempo con la misma cuenta de spotify, pagando premium para disfrutar al máximo de todas sus capacidades, pero al cambiarme de movil no recuerdo ni el mail ni la contraseña desde la que cree la cuen...

  • Newbie
  •   Plan Premium Country  Spain     Básicamente llevo bastante tiempo con la misma cuenta de spotify, pagando premium para disfrutar al máximo de todas sus capacidades, pero ...
  • los_simpsonn
  • Newbie
  • 794 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 794 Views
  • 1 replies
  • 0 likes

Can't log in

PlanFreeCountry The NetherlandsDevicePCOperating SystemWindows 10 My Question or Issue Hey, recently I have not been able to log into my Spotify account. I tried logging into my sister's account and that worked. However when I log into mine it says m...

  • Newbie
  • Plan Free Country  The Netherlands Device PC Operating System Windows 10   My Question or Issue  Hey, recently I have not been able to log into my Spotify account. I tried lo...
  • Loxer
  • Community Legend
  • 514 Views
  • 1 replies
  • 0 likes
  • Login
  • 514 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant log in because offline mode is already active.

Hello everyone! I couldnt log in to my account because is already set offline mode. I try on phone and on desktop. I log out on every devices. Log in via facebook dont work, with mail only on desktop. App say "you are in offline mode, set online". Ho...

  • Casual Listener
  • Hello everyone!  I couldnt log in to my account because is already set offline mode. I try on phone and on desktop. I log out on every devices. Log in via facebook dont work, with mail only on ...
  • Melody
  • Spotify
  • 791 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Premium
  • 791 Views
  • 6 replies
  • 0 likes

Facebook account and mail account

PlanPremiumCountry DeviceSamsung Galaxy S8+Operating SystemWindows 10 My Question or IssueHi i have a one facebook premium account with 11151304017 account id and one more account with technobecet account name. My problem is i can't merge this two ac...

  • Visitor
  • Plan Premium Country   Device Samsung Galaxy S8+ Operating System Windows 10   My Question or Issue Hi i have a one facebook premium account with 11151304017 account id and one mo...
  • Loxer
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
  • 261 Views
  • 1 replies
  • 0 likes

Solved!! My username is a bunch of random letters and numbers

Made a new account, set my username as jieokamoto instead, I got this.^For some reason mobile shows my username correctly but whenever i try to log in with my username it doesn't work. Had to use my email to login.

  • Newbie
  • Made a new account, set my username as jieokamoto instead, I got this. ^For some reason mobile shows my username correctly but whenever i try to log in with my username it doesn't work. Had to u...
  • LordDorkwad5
  • Newbie
  • 18134 Views
  • 18 replies
  • 2 likes
  • 18134 Views
  • 18 replies
  • 2 likes

Username Problems

I have tried making three accounts today but everytime, the username shows up as a crazy number. How do I fix this

  • Newbie
  • I have tried making three accounts today but everytime, the username shows up as a crazy number. How do I fix this 😞
  • Noah
  • Spotify Star
  • 504 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 504 Views
  • 1 replies
  • 0 likes

Unable to log in with username

PlanPremium I recently bought premium, for the 3 month trial for $0.99. I mainly use my phone for Spotify but I downloaded it on my iPad to have more than one devices. I forgot my password (really bad at keeping up with it... lol) and reset it. blah ...

  • Casual Listener
  •   Plan Premium      I recently bought premium, for the 3 month trial for $0.99. I mainly use my phone for Spotify but I downloaded it on my iPad to have more than one devices...
  • Honiebeex
  • Casual Listener
  • 536 Views
  • 2 replies
  • 0 likes
  • Account
  • 536 Views
  • 2 replies
  • 0 likes

Solved!! Devices offline

Não consigo mais baixar minhas playlist, após o download uma mensagem é exibida dizendo que já tenho três dispositivos offline. Já entrei no site e removi todos os dispositivos offline e reinstalei o app, mesmo assim continua aparecendo a mensagem.O ...

  • Casual Listener
  • Não consigo mais baixar minhas playlist, após o download uma mensagem é exibida dizendo que já tenho três dispositivos offline. Já entrei no site e removi todos os dispositivos offline e reinstalei o...
  • JustHear
  • Casual Listener
  • 424 Views
  • 2 replies
  • 0 likes
  • Account
  • 424 Views
  • 2 replies
  • 0 likes

Menu from Android Auto doesn't work when offline

PlanPremiumCountry CanadaDeviceSamsung j7 2016Operating SystemAndroid 7.0 My Question or Issue When playing spotify through android auto, if spotify is set to offline mode, the menu does not work. It gets stuck loading and just says "Getting your sel...

  • Newbie
  • Plan Premium Country  Canada Device Samsung j7 2016 Operating System Android 7.0   My Question or Issue  When playing spotify through android auto, if spotify is set to offli...
  • LarryLaffer
  • Newbie
  • 318 Views
  • 1 replies
  • 1 likes
  • Other
  • 318 Views
  • 1 replies
  • 1 likes

Recently played artists STILL not functioning properly

I’m disappointed that Spotify has decided this issue is fixed when the function is still not working as it was before and therefore not informative. Before it would show artists played even from a playlist. Now it just shows artists that you specific...

  • Casual Listener
  • I’m disappointed that Spotify has decided this issue is fixed when the function is still not working as it was before and therefore not informative. Before it would show artists played even from a pl...
  • BlaMeese
  • Gig Goer
  • 487 Views
  • 1 replies
  • 2 likes
  • Other
    Premium
  • 487 Views
  • 1 replies
  • 2 likes