Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Cuál es el procedimiento a seguir para recuperar clave perdida, plan familiar, por cambio de celular?
Hello, I would like you to change my username because for some reason my username is my email and when I created my username I never put my email as username. I want them to change it since I want my email to remain private.
I would like to know when third party applications accessed my account details (play history, etc.), does Spotify store that data?
IT would be fantastic If Spotify finaly adres the foreign language music in users playlists!!! IT si so enoying to have to skipp every second song in every "recomandation" playlist, just because noone in Spotify team is listening to their users. Anyo...
entro no google e consigo logar pelo número de telefone normalmente, entretanto, no aplicativo nao aparece a opção de "entrar com o numero de telefone" entao NAO CONSIGO ENTRAR PELO APLICATIVO, ja que na conta so tem meu numero
I recently change my Phone number but I cant access to my count because the Phone number now no existe and I hace new cell Phone number PlanPremium familiarCountryMexicoDeviceHauwei Operating SystemAndroid My Question or Issue
I have 2 seperate accounts with different email addresses.One is at home, the other is in my works place with different internet providers.However, the both seem to interfere with each other and switch off when one is playing, can you help?
PlanFreeCountryAmericaDeviceHP DesktopOperating SystemWindows 10 My Question or IssueI have been unable to update my profile picture; even if I upload an image, it doesn't stay. It keeps the default icon. The only place it changes is the upload page ...
When my friend send me the invitation to join the duo account, after writting the same adresse, an error message pop up :"Sorry service not available, try later" We tried with other linked invitation, but the result is always the same.
I have moved from Germany to Australia. I am trying to update my country via the payment method as described in the Help Guide. When I select Australia, it takes me to an error page: "We are all mixed up" I would like to input my new Australian credi...
ever since I upgraded to duo i can't sign into my account
I am facing a weird issue from several days. Had to create a new account due to this too because support couldn't find the issue which later I found after several attempts. Whenever I turn off the privacy toggles of 'Process my Facebook data" and "Pr...
When me and my friends try to login with a different user we don’t have the opportunity to write an email and password. It just says: “you have previously logged into Spotify on this account”. I don’t want to disconnect my Spotify profile from my Fac...
Bonjour, j'ai essayé de contacter Spotify par mail avec le formulaire de contact mais on m'a dirigé sur ce forum. Mon problème est le suivant : Il y a quelques années, en 2013 il me semble, j'ai eux 5 de mes morceaux qui ont été mis sur une compilati...
And therefore won't let me change my payment method to a card from my current country.I'm registered with Spotify in the UK. I live in the UAE. Want to use a UAE card.It won't let me change my location to the UAE because I already have premium.Spotif...
Plan - Premium DuoCountry - USA My Question or IssueFor the past couple of days I have been receiving "Confirm your email" emails from Spotify, and while the email address receiving them is indeed my email it is not the email address that is associat...
When in offline mode and your logged out you have to delete the app or remove all storage to login. Having to redownload all your music as well, just to be able to login again. If offline mode is selected, login session info should be moved to cache,...
PlanFamily PremiumCountryMexicoDeviceMultiple (pixel 7, iphone 10, MacBook pro)Operating SystemMulripleMy Question or IssueI received an email saying that I had lost access to the Family plan I was managing because the owner timed me. Additionally, I...
...continue to show up in my "made for [me]" and AI DJ. there has got to be a way to do this automatically. There should be NO crossover from one premium family member account to another, right?
I was charged $25 to my card and still do not have access to the podcast. How can I get a refund and have granted access to this podcast that I paid for?