Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
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If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
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Ongoing Issues
Please see below the current ongoing issues which are under investigation.
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Hey there folks,
We've checked with our teams and this should now be fixed for everyone 🙂
Make sure that your Echo device is up-to-update, should you still experience issues. You can do this by asking Alexa for an update with the voice command - "Alexa, check for updates".
If the above doesn't do the trick, and the issue persists, we recommend that you create a new thread on our Help Board, so we can look into it further.
Cheers!