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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

(Android) Screen enters sleep mode when viewing lyrics

We've been receiving reports that some devices are entering sleep mode within a few seconds when the Lyrics screen is open. This seems to happen on the Android mobile app only.

Moderator

Moderator

We've been receiving reports that some devices are entering sleep mode within a few seconds when the Lyrics screen is open.   This seems to happen on the Android mobile app only.

Yordan

Moderator

4690 Views

18 comments

16 likes

Android
Fixed
  • 4690 Views
  • 18 comments
  • 16 votes

[Android] App crashing when loading playlists

Hey folks! You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local files. We're currently looking into this but, in the meantime...

Moderator

Moderator

Hey folks!   You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local...

Anime_KittyX3

Casual Listener

33437 Views

40 comments

59 likes

Android
Fixed
  • 33437 Views
  • 40 comments
  • 59 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

Casual Listener

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...

kellzilla

Newbie

51078 Views

220 comments

357 likes

Your Library
Fixed
  • 51078 Views
  • 220 comments
  • 357 votes

Release Radar not working

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from Your Library?".

Moderator

Moderator

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...

Not applicable

21067 Views

56 comments

137 likes

Your Library
Fixed
  • 21067 Views
  • 56 comments
  • 137 votes

Issues with the Web player's volume slider

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-versa. Reloading the Web Player page sets the volum...

Moderator

Moderator

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-...

oddindeed

Casual Listener

9740 Views

40 comments

28 likes

Desktop
Other
Fixed
  • 9740 Views
  • 40 comments
  • 28 votes

App not working on Volvo and Polestar cars

We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer works, or the app UI has changed and it is no longer rec...

Moderator

Moderator

We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer w...

mblackhurst

Casual Listener

22544 Views

56 comments

57 likes

Other
Fixed
  • 22544 Views
  • 56 comments
  • 57 votes

App crashing for iOS free users when trying to connect to Bluetooth

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

Moderator

Moderator

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

Yordan

Moderator

36042 Views

181 comments

152 likes

iOS
Fixed
  • 36042 Views
  • 181 comments
  • 152 votes

Shared Playlists section missing in Spotify Kids

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.

Moderator

Moderator

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.  

san_sebastian

Newbie

6960 Views

58 comments

18 likes

Premium family
Fixed
  • 6960 Views
  • 58 comments
  • 18 votes

"Switch to video" button missing on Now Playing View on mobile

We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.

Moderator

Moderator

We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.

Yordan

Moderator

30290 Views

91 comments

95 likes

Mobile
Fixed
  • 30290 Views
  • 91 comments
  • 95 votes

Users getting a black screen when trying to watch music videos on full screen

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

Moderator

Moderator

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

114879996

Newbie

7958 Views

44 comments

20 likes

Desktop
Fixed
  • 7958 Views
  • 44 comments
  • 20 votes

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

Moderator

Moderator

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 

Jenna25

Newbie

14726 Views

40 comments

50 likes

Your Library
Fixed
  • 14726 Views
  • 40 comments
  • 50 votes

Album Covers Don't Show on iOS Lock Screen Player

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.

Moderator

Moderator

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 

Joan

Moderator

23689 Views

247 comments

48 likes

iOS
Fixed
  • 23689 Views
  • 247 comments
  • 48 votes

Downtime 6th May 2025: Top Tracks and Albums missing on Artist profiles

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

Moderator

Moderator

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

shaggy202030

Newbie

10203 Views

32 comments

23 likes

Other
Your Library
Fixed
  • 10203 Views
  • 32 comments
  • 23 votes

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

Casual Listener

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9   My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...

Alex

Spotify Legend

135653 Views

585 comments

1471 likes

Android
Mobile
Case Closed
  • 135653 Views
  • 585 comments
  • 1471 votes

Premium Subscribers' Subscription Status Remains on free

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

Moderator

Moderator

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

Yordan

Moderator

6026 Views

10 comments

81 likes

Subscriptions
Fixed
  • 6026 Views
  • 10 comments
  • 81 votes

Songs in Play queue are duplicated

Hey folks! We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This is being looked into.

Moderator

Moderator

Hey folks!   We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This ...

Joan

Moderator

23314 Views

101 comments

116 likes

Mobile
Fixed
  • 23314 Views
  • 101 comments
  • 116 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

Spotify Legend

Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...

tpeters92

Newbie

197692 Views

332 comments

756 likes

Other
Not Right Now
  • 197692 Views
  • 332 comments
  • 756 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

Moderator

Moderator

Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues.   ...

Mesikazej

Newbie

40152 Views

148 comments

466 likes

Android
Not Right Now
  • 40152 Views
  • 148 comments
  • 466 votes

Users from Brazil are unable to use Spotify with mobile data

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

Moderator

Moderator

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

XLS1

Newbie

6709 Views

19 comments

77 likes

Android
Mobile
Fixed
  • 6709 Views
  • 19 comments
  • 77 votes

Discover Weekly Updated With Only 3 Songs

We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.

Moderator

Moderator

We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.    

Eni

Moderator

5931 Views

15 comments

38 likes

Desktop
Mobile
Fixed
  • 5931 Views
  • 15 comments
  • 38 votes