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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Unable to share songs on Instagram stories

My Question or Issue I do not have the function to share on Instagram stories. Instead, I only have an option titled Instagram. When I click on it, it opens up my Instagram camera instead. Attached is an example of what I see. [moderator edit]

  • Casual Listener
  • My Question or Issue I do not have the function to share on Instagram stories. Instead, I only have an option titled Instagram. When I click on it, it opens up my Instagram camera instead. Attached...
  • Priscilacosta
  • Newbie
  • 46792 Views
  • 205 comments
  • 443 likes
  • Mobile
  • Fixed
  • 46792 Views
  • 205 comments
  • 443 votes

App crashes when trying to play content on Vivo devices

Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.

  • Moderator
  • Moderator
  • Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.
  • IAMJESS
  • Casual Listener
  • 10970 Views
  • 63 comments
  • 115 likes
  • Android
  • Fixed
  • 10970 Views
  • 63 comments
  • 115 votes

Wrong metadata displayed on car radio via Bluetooth

Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song on my steering wheel still works though. This is with my Oneplus 7t Pro connected through bl...

  • Casual Listener
  • Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song  on my steering wheel still works ...
  • Ver
  • Spotify Legend
  • 78089 Views
  • 893 comments
  • 472 likes
  • Other
  • Fixed
  • 78089 Views
  • 893 comments
  • 472 votes

Tracks skipping to the next track on their own

We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.

  • Moderator
  • Moderator
  • We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.
  • 1229172827
  • Newbie
  • 12094 Views
  • 70 comments
  • 169 likes
  • Mobile
  • Fixed
  • 12094 Views
  • 70 comments
  • 169 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • r0flm4k3r
  • Newbie
  • 35153 Views
  • 141 comments
  • 887 likes
  • Not Right Now
  • 35153 Views
  • 141 comments
  • 887 votes

Drag and drop doesn't scroll the screen upwards

Hey there, We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen. If you experience this issue, leave your vote in the thread, so we can get an overview of its im...

  • Moderator
  • Moderator
  • Hey there,   We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen.   If you experience this ...
  • AlejaR
  • Moderator
  • 4456 Views
  • 30 comments
  • 79 likes
  • Desktop (Windows)
  • Fixed
  • 4456 Views
  • 30 comments
  • 79 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know b...
  • dgjn6qvxrzudgtsgt5s3
  • Newbie
  • 15024 Views
  • 125 comments
  • 212 likes
  • Android
    Mobile
  • Not Right Now
  • 15024 Views
  • 125 comments
  • 212 votes

[Desktop] Navigating backward and forward using mouse buttons no longer works

In the latest version of Spotify you removed the ability to navigate back and forward using extra mouse buttons. I usually go back and forward with two thumb buttons on my mouse. This no longer works in Spotify (still works in other applications). Pl...

  • Songwriter
  • In the latest version of Spotify you removed the ability to navigate back and forward using extra mouse buttons. I usually go back and forward with two thumb buttons on my mouse. This no longer works...
  • Kassam11
  • Visitor
  • 22040 Views
  • 146 comments
  • 850 likes
  • Desktop
  • Fixed
  • 22040 Views
  • 146 comments
  • 850 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...
  • mikkelsvold
  • Newbie
  • 51304 Views
  • 338 comments
  • 798 likes
  • chromecast
    Connect
  • Not Right Now
  • 51304 Views
  • 338 comments
  • 798 votes

Daily Mixes gone from Made For You

PlanPremiumCountryCanadaDeviceGoogle Pixel 2/PCOperating SystemAndroid/(Arch Linux/Windows) My IssueDaily Mixes are nowhere to be found in any platform on the Made For You page, and I have no idea what happened to them. The only playlists in my Made ...

  • Casual Listener
  • Plan Premium Country Canada Device Google Pixel 2/PC Operating System Android/(Arch Linux/Windows)   My Issue Daily Mixes are nowhere to be found in any platform on the Made For You pa...
  • Jaws_TheNomad
  • Newbie
  • 27303 Views
  • 183 comments
  • 908 likes
  • Fixed
  • 27303 Views
  • 183 comments
  • 908 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • me4tgr1ndr
  • Newbie
  • 13115 Views
  • 61 comments
  • 36 likes
  • Other
  • Not Right Now
  • 13115 Views
  • 61 comments
  • 36 votes

Lock screen/steering wheel controls not working

Plan Premium Country UK Device Samsung S7 Operating System Android Oreo 8.0.0 My Question or Issue Since the last Spotify update, the lock screen buttons on my phone to pause or skip do not work. Neither do the bluetooth connected steering wheel butt...

  • Casual Listener
  • Plan Premium Country UK   Device Samsung S7 Operating System Android Oreo 8.0.0   My Question or Issue Since the last Spotify update, the lock screen buttons on my pho...
  • Elena
  • Moderator
  • 76874 Views
  • 359 comments
  • 1130 likes
  • bluetooth
    buttons
    lockscreen
  • Fixed
  • 76874 Views
  • 359 comments
  • 1130 votes

Downtime February 28th: General issues with the Spotify website

Hey folks, We've received some reports that First-time buyers of Spotify premium are unable to purchase Spotify subscriptions.EDIT: We can confirm there are general issues with our website and some pages are not loading. The error 504 Gateway Time-ou...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that First-time buyers of Spotify premium  are unable to purchase Spotify subscriptions. EDIT: We can confirm there are general issues...
  • Novy
  • Moderator
  • 11653 Views
  • 28 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 11653 Views
  • 28 comments
  • 148 votes

Refresh button for Recommended songs section not working properly

Hey folks, We're receiving reports about the Refresh button under the Recommended songs section under a playlist not working properly. Sometimes it just shuffles the already listed songs, and sometimes it just doesn't do anything at all. The list is ...

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports about the Refresh button under the Recommended songs section under a playlist not working properly. Sometimes it just shuffles the already listed songs, ...
  • Mihail
  • Spotify Legend
  • 19180 Views
  • 82 comments
  • 266 likes
  • Your Library
  • Fixed
  • 19180 Views
  • 82 comments
  • 266 votes

2020 Wrapped STORY skipping through slides

My spotify just zooms past every slide in the slideshow for Spotify Wrapped for no reason. I cannot look at any other of my slides except for the last one when it stops. Why? How do I fix this.

  • Casual Listener
  • My spotify just zooms past every slide in the slideshow for Spotify Wrapped for no reason. I cannot look at any other of my slides except for the last one when it stops. Why? How do I fix this.
  • Lughboy
  • Visitor
  • 53246 Views
  • 90 comments
  • 458 likes
  • wrapped
  • Fixed
  • 53246 Views
  • 90 comments
  • 458 votes

[iOS] App crashing/draining battery rapidly

Plan Premium Country US Device iPhone 8 iOS: 14.2 My Question or Issue Since the last Spotify update it has crashed constantly. I can hardly make it through a song without it crashing. And it rapidly drains battery all of a sudden. And my background ...

  • Casual Listener
  •   Plan Premium Country US Device iPhone 8 iOS: 14.2 My Question or Issue Since the last Spotify update it has crashed constantly. I can hardly make it through a song without it c...
  • haharane
  • Newbie
  • 48173 Views
  • 277 comments
  • 472 likes
  • iOS
  • Not Right Now
  • 48173 Views
  • 277 comments
  • 472 votes

[Desktop] Bring Back AUTOPLAY for DESKTOP

I don't understand why but this feature has been removed from Spotify Desktop apps!I really like that feature and always use it, desktop or mobile. But now it has been removed!

  • Spotify Star
  • Spotify Star
  • I don't understand why but this feature has been removed from Spotify Desktop apps! I really like that feature and always use it, desktop or mobile. But now it has been removed!
  • connormoen
  • Visitor
  • 34725 Views
  • 351 comments
  • 1235 likes
  • Desktop
  • Fixed
  • 34725 Views
  • 351 comments
  • 1235 votes

Connecting to the Nuvo audio system not working

Hey folks! We've been receiving reports that Spotify has been failing to connect to Nuvo audio systems during the last few days, following one of the latest updates. We've merged several threads here in order to keep everyone in the loop. We'd apprec...

  • Moderator
  • Moderator
  • Hey folks!   We've been receiving reports that Spotify has been failing to connect to Nuvo audio systems during the last few days, following one of the latest updates.   We've merge...
  • Yordan
  • Moderator
  • 23619 Views
  • 125 comments
  • 124 likes
  • Other
  • Fixed
  • 23619 Views
  • 125 comments
  • 124 votes

(Playlist) "Liked songs" restarts to first song

PlanPremiumCountryNetherlandsDeviceiPhone 11 ProOperating SystemiOS 13.3.1Spotify version8.5.52.935 My Question or IssueIf I'm listening to, say song #237 in a playlist, when the song is over it always jumps back to the first song in said playlist. T...

  • Casual Listener
  • Plan Premium Country Netherlands Device iPhone 11 Pro Operating System iOS 13.3.1 Spotify version 8.5.52.935   My Question or Issue If I'm listening to, say song #237 in a playlist,...
  • sendnudespls
  • Casual Listener
  • 60346 Views
  • 246 comments
  • 646 likes
  • iOS
  • Fixed
  • 60346 Views
  • 246 comments
  • 646 votes

Blend story not responsive

Hey there, We've received reports from users unable to interact with the Blend story, i.e. the Blend story being unresponsive. If you experience the same, make sure to subscribe to this thread and leave a vote so you can keep up to date with the late...

  • Moderator
  • Moderator
  • Hey there,   We've received reports from users unable to interact with the Blend story, i.e. the Blend story being unresponsive.   If you experience the same, make sure to subscribe...
  • Yordan
  • Moderator
  • 3707 Views
  • 33 comments
  • 39 likes
  • Other
  • Fixed
  • 3707 Views
  • 33 comments
  • 39 votes