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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

Spotify Legend

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   We...

vaajy

Roadie

15241 Views

51 comments

124 likes

Android
Desktop (Mac)
Desktop (Windows)
iOS
Fixed
  • 15241 Views
  • 51 comments
  • 124 votes

Users receiving login emails they didn't request

We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the recently resolved password reset issue. We're curre...

Moderator

Moderator

We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the ...

Gisselkittti1

Newbie

7167 Views

9 comments

49 likes

Accounts
Fixed
  • 7167 Views
  • 9 comments
  • 49 votes

Downtime June 7th: Playlist issues

Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users not being able to create new playlists, or browse their playl...

Moderator

Moderator

Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users...

RedRobine

Newbie

27486 Views

90 comments

97 likes

Accounts
Fixed
  • 27486 Views
  • 90 comments
  • 97 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

Visitor

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...

N276gf

Newbie

49754 Views

147 comments

915 likes

Not Right Now
  • 49754 Views
  • 147 comments
  • 915 votes

[Downtime 21.12.] Users not getting password reset emails

Hey folks! Some of you might not receive a password reset email when you request it via our website. This is being looked into.

Moderator

Moderator

Hey folks!   Some of you might not receive a password reset email when you request it via our website. This is being looked into.

Jackal666

Newbie

20811 Views

47 comments

42 likes

Other
Fixed
  • 20811 Views
  • 47 comments
  • 42 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

Casual Listener

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...

Ash_2

Newbie

74254 Views

342 comments

826 likes

Connect
Not Right Now
  • 74254 Views
  • 342 comments
  • 826 votes

Downtime February 4, 2025: Audiobooks top ups not working

Hey, We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.

Moderator

Moderator

Hey,   We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.

Eni

Moderator

4250 Views

11 comments

29 likes

Other
Fixed
  • 4250 Views
  • 11 comments
  • 29 votes

Error code: 30

PlanPremiumCountryUnited Arab EmiratesDeviceMacbook Pro late 2019Operating SystemOS X My Question or IssueI repeatedly get the firewall error message and I've run every fix suggested on this community. It simply refuses to work. It works perfectly on...

Casual Listener

Plan Premium Country United Arab Emirates Device Macbook Pro late 2019 Operating System OS X   My Question or Issue I repeatedly get the firewall error message and I've run e...

Vinoses

Music Fan

91455 Views

87 comments

652 likes

Not Right Now
  • 91455 Views
  • 87 comments
  • 652 votes

[iOS] Spotify Widget missing on lock screen

We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it appears blank.

Moderator

Moderator

We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it app...

Yordan

Moderator

27572 Views

65 comments

49 likes

iOS
Fixed
  • 27572 Views
  • 65 comments
  • 49 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Moderator

Moderator

Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Mystery30

Newbie

12584 Views

138 comments

10 likes

Other
Fixed
  • 12584 Views
  • 138 comments
  • 10 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

Casual Listener

  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to this ...

user-removed

Not applicable

128504 Views

193 comments

478 likes

Android
Desktop
iOS
Won't Fix
  • 128504 Views
  • 193 comments
  • 478 votes

Discover Weekly not updating

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...

Moderator

Moderator

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting t...

gctyson

Casual Listener

7019 Views

24 comments

10 likes

Android
Desktop
iOS
Mobile
Your Library
Fixed
  • 7019 Views
  • 24 comments
  • 10 votes

[Mobile] Unable to download podcast episodes

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

Moderator

Moderator

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

Yordan

Moderator

27311 Views

63 comments

64 likes

Android
Fixed
  • 27311 Views
  • 63 comments
  • 64 votes

App crashing on Google Pixel

We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only.Some users also mention that it takes a really long time to load the app. When hitting play on a song, it flickers between the...

Moderator

Moderator

We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only. Some users also mention that it takes a really long time to load the ap...

thewanderingbaxter

Newbie

11332 Views

39 comments

51 likes

Android
Fixed
  • 11332 Views
  • 39 comments
  • 51 votes

3-dot menu on Now Playing View crashes iOS app

Hey folks!We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.

Moderator

Moderator

Hey folks! We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.

Eni

Moderator

14275 Views

69 comments

25 likes

iOS
Fixed
  • 14275 Views
  • 69 comments
  • 25 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

Moderator

Moderator

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...

Astronaut222

Newbie

34112 Views

180 comments

195 likes

Other
Not Right Now
  • 34112 Views
  • 180 comments
  • 195 votes

[Web Player] Playlists only show the first 25 songs

We’re seeing reports that only the first 25 songs in playlists are visible on the Web Player. This seems to happen both with Spotify created playlists, as well as with personally created ones.

Moderator

Moderator

We’re seeing reports that only the first 25 songs in playlists are visible on the Web Player.   This seems to happen both with Spotify created playlists, as well as with personally created o...

Freedom55

Newbie

7767 Views

30 comments

4 likes

Desktop
Fixed
  • 7767 Views
  • 30 comments
  • 4 votes

Connection issues with car stereo receivers

Hi everyone, We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. The team in charge is already looking into this, so we've merged a ...

Spotify Legend

Hi everyone,   We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. ...

Elena

Moderator

248741 Views

357 comments

223 likes

Other
Case Closed
  • 248741 Views
  • 357 comments
  • 223 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

Moderator

Moderator

Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know by addi...

calamar-87

Gig Goer

27661 Views

126 comments

219 likes

Android
Mobile
Not Right Now
  • 27661 Views
  • 126 comments
  • 219 votes

Android Auto - Spotify continuously logging out on Polestar

We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others have to log in again within hours (on their way to work,...

Moderator

Moderator

We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others ...

Ivelina

Moderator

4685 Views

10 comments

6 likes

Accounts
Fixed
  • 4685 Views
  • 10 comments
  • 6 votes