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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

384Khz still not working.

So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted images are still in my account. So I really dont know w...

  • Regular
  • So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted imag...
  • baratacb
  • Newbie
  • 10925 Views
  • 24 comments
  • 25 likes
  • bug
  • Not An Issue
  • 10925 Views
  • 24 comments
  • 25 votes

[Desktop] Local Files appearing in Liked Songs

For some reason, a few of my local files have popped up in my liked songs and I can't get rid of them.

  • Casual Listener
  • For some reason, a few of my local files have popped up in my liked songs and I can't get rid of them. 
  • endonio
  • Newbie
  • 13083 Views
  • 90 comments
  • 99 likes
  • Desktop
  • Fixed
  • 13083 Views
  • 90 comments
  • 99 votes

[iOS] Sonos devices not appearing on Spotify Connect

I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing. Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through Spotify Connect are appearing. All of the Sonos devices ...

  • Casual Listener
  • I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing.   Spotify Connect is there for my MacBook (when open) but none of the Sonos devices throu...
  • lordbrixton
  • Casual Listener
  • 14293 Views
  • 159 comments
  • 126 likes
  • iOS
  • Fixed
  • 14293 Views
  • 159 comments
  • 126 votes

Music cuts out briefly on Echo devices

We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice commands.

  • Moderator
  • Moderator
  • We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice comma...
  • Novy
  • Moderator
  • 26679 Views
  • 280 comments
  • 408 likes
  • Mobile
  • Fixed
  • 26679 Views
  • 280 comments
  • 408 votes

[Liked Songs] Play queue not sorting correctly after reopening Spotify

Plan Premium Country US Device Samsung Galaxy 9, Windows 10 PC Operating System Android, Windows 10,etc.) My Question or Issue I want to listen to my liked songs by title in alphabetical order, and I used to be able to do that. After being closed, th...

  • Casual Listener
  • Plan Premium Country US Device Samsung Galaxy 9, Windows 10 PC Operating System Android, Windows 10,etc.)   My Question or Issue I want to listen to my liked songs by title i...
  • sinner255
  • Newbie
  • 1225 Views
  • 8 comments
  • 7 likes
  • queue
    sorting
    Sorting Options
    Sync trouble
  • Not Right Now
  • 1225 Views
  • 8 comments
  • 7 votes

Low volume when casting Spotify

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It...

  • Casual Listener
  • Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my ...
  • goosy073103
  • Newbie
  • 11533 Views
  • 143 comments
  • 49 likes
  • chromecast
  • Not Right Now
  • 11533 Views
  • 143 comments
  • 49 votes

Increase Your Music Maximum

I've just hit the 10.000 Song limit and have to say this is quite annoying. As someone having grown up with digital music and practically endless hard drive space even the amount of songs on my Laptop is more than that...And yes, I have seen this ans...

  • Casual Listener
  • I've just hit the 10.000 Song limit and have to say this is quite annoying. As someone having grown up with digital music and practically endless hard drive space even the amount of so...
  • gigzalot
  • Casual Listener
  • 296 Views
  • 5 comments
  • 13 likes
  • Android
    Desktop
    Linux
    Mobile
    Web Player
    Windows
    Windows Phone
  • Not An Issue
  • 296 Views
  • 5 comments
  • 13 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

  • Casual Listener
  • I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.
  • Kenyarama
  • Newbie
  • 21211 Views
  • 172 comments
  • 326 likes
  • Desktop
  • Not Right Now
  • 21211 Views
  • 172 comments
  • 326 votes

Lyrics feature missing on the desktop app and the web player.

Hey there, We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app. If you experience this issue, let us know by voting on this thread. This helps us out a lot. Thanks!

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app.   If you experience this issue, let us k...
  • Yordan
  • Moderator
  • 4583 Views
  • 41 comments
  • 57 likes
  • Desktop
  • Fixed
  • 4583 Views
  • 41 comments
  • 57 votes

Spotify Web Player Keeps Skipping

Device:Toshiba laptop Operating System Version: Windows 10Spotify Version:1.0.24.104 Description: Spotify Web Player keeps skipping songs on my playlistTo reproduce:No idea Workaround: N/A Additional information: N/A

  • Visitor
  • Device: Toshiba laptop   Operating System Version:  Windows 10 Spotify Version: 1.0.24.104   Description:  Spotify Web Player keeps skipping songs on my playlist To re...
  • elsababcock
  • Newbie
  • 273 Views
  • 4 comments
  • 1 likes
  • Desktop
    Web Player
    Windows
  • Closed
  • 273 Views
  • 4 comments
  • 1 votes

Recommended songs missing for some playlists

Hey everyone, We're receiving reports that users are not getting recommended songs based on their playlists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

  • Spotify Legend
  • Hey everyone,   We're receiving reports that users are not getting recommended songs based on their playlists.   If you’re experiencing this issue, make sure to add your +VOTE and f...
  • reasay
  • Newbie
  • 10076 Views
  • 56 comments
  • 174 likes
  • Desktop
    Web Player
  • Not Right Now
  • 10076 Views
  • 56 comments
  • 174 votes

[Subscription] Hulu cancelled after payment details updated

Hey folks, We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details. The right folks are aware of this and are currently looking into it. If you’re experiencing this issue, make sure t...

  • Spotify Legend
  • Hey folks,   We've received reports that  Premium + Hulu subscriptions are getting automatically canceled after updating payment details.   The right folks are aware of this...
  • DravinClaw
  • Newbie
  • 10056 Views
  • 40 comments
  • 331 likes
  • Subscription
  • Fixed
  • 10056 Views
  • 40 comments
  • 331 votes

Track Information On Car Display Is Out Of Sync

Hi I'm streaming music from the spotify app on my android phone via bluetooth to my VW car. The sound is streaming just fine and i can change between tracks on the stearing buttons etc. The track information is shown on the screen in the car. But the...

  • Casual Listener
  • Hi I'm streaming music from the spotify app on my android phone via bluetooth to my VW car. The sound is streaming just fine and i can change between tracks on the stearing buttons etc. The track i...
  • scatmanjohn
  • Newbie
  • 33394 Views
  • 238 comments
  • 165 likes
  • Car
  • Not Right Now
  • 33394 Views
  • 238 comments
  • 165 votes

Previously Availavle Songs Are Suddenly Unavailable

One of my favorite albums is "Desireless" by Eagle-Eye Cherry. The album is available on Spotify, but only 3 or 4 songs are available to listen to out of the entire album. The label of the album is supported on here (I looked it up), but the majority...

  • Casual Listener
  • One of my favorite albums is "Desireless" by Eagle-Eye Cherry. The album is available on Spotify, but only 3 or 4 songs are available to listen to out of the entire album. The label of the album is s...
  • 1240785397
  • Visitor
  • 321 Views
  • 6 comments
  • 0 likes
  • Newly unavailable songs
    Request for Album
    request for songs
    Unavailable songs
  • Closed
  • 321 Views
  • 6 comments
  • 0 votes

LG TV App Skipping all songs

I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working. Problem: On the LG TV app Spotify skips songs after 1 second and jumps to the n...

  • Casual Listener
  • I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working.   Problem: On ...
  • Novy
  • Moderator
  • 7170 Views
  • 53 comments
  • 63 likes
  • Other
  • Closed
  • 7170 Views
  • 53 comments
  • 63 votes

Downtime 8th July 2022: Service outage on various devices

Hey there, We've received reports of the Spotify service bein down on platforms like Playstation, Amazon Alexa and Sky TV. The outage may not be limited to those devices. We will keep you posted. It'll be resolved soon, no worries.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of the Spotify service bein down on platforms like Playstation, Amazon Alexa and Sky TV. The outage may not be limited to those devices.   We wil...
  • Dian
  • Moderator
  • 107 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 107 Views
  • 2 comments
  • 0 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of en...
  • meltedbean1
  • Newbie
  • 42535 Views
  • 186 comments
  • 192 likes
  • Android
    Other
  • Fixed
  • 42535 Views
  • 186 comments
  • 192 votes

Playback bar stutters on the desktop app.

Hey there, We've received reports about the playback bar stuttering or freezing during playback on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports about the playback bar stuttering or freezing during playback on the desktop app.
  • Novy
  • Moderator
  • 5567 Views
  • 63 comments
  • 66 likes
  • Desktop (Windows)
  • Fixed
  • 5567 Views
  • 63 comments
  • 66 votes

Downtime 02 Aug. 2022: Users unable to join Family/Duo plans in certain regions

Folks from couple of different regions report to us that they are unable to join Family and Duo plans. When they click the link in the invitation, they get a "There was a problem. Please try again later" message. According to reporting so far this se...

  • Moderator
  • Moderator
  • Folks from couple of different regions report to us that they are unable to join Family and Duo plans.   When they click the link in the invitation, they get a "There was a problem. Pleas...
  • Novy
  • Moderator
  • 1120 Views
  • 15 comments
  • 8 likes
  • Subscriptions
  • Fixed
  • 1120 Views
  • 15 comments
  • 8 votes