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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

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Free users on iOS unable to tap "and more" to open list of tracks on playlists

We're receiving contacts from users on iOS, who are using the free experience of Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems to not be affecting Android users or users with Premium su...

  • Moderator
  • Moderator
  • We're receiving contacts from users on iOS, who are using the free experience of  Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems t...
  • Dazraz
  • Visitor
  • 50188 Views
  • 177 comments
  • 508 likes
  • iOS
  • Fixed
  • 50188 Views
  • 177 comments
  • 508 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting  reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • villjr
  • Newbie
  • 22577 Views
  • 94 comments
  • 47 likes
  • Other
  • Under investigation
  • 22577 Views
  • 94 comments
  • 47 votes

Connect feature not working properly on the Desktop app.

Hey folks, We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm We wanted to let you know that this is being investigated and we'll keep you posted on how it goes in this ...

  • Moderator
  • Moderator
  • Hey folks,    We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm    We wanted to let you k...
  • gizzyda1996
  • Newbie
  • 28240 Views
  • 322 comments
  • 593 likes
  • Desktop
  • Fixed
  • 28240 Views
  • 322 comments
  • 593 votes

Genre Filters in Liked Songs showing an error

Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filtering songs. In addition, some of the users reported that gen...

  • Moderator
  • Moderator
  • Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filterin...
  • Vasil
  • Moderator
  • 1699 Views
  • 28 comments
  • 15 likes
  • iOS
  • Under investigation
  • 1699 Views
  • 28 comments
  • 15 votes

Song/Podcast skipping when clicking/sliding the progress bar in the desktop app

Hey folks, We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playing. This is only happening on the desktop app. This is now bei...

  • Moderator
  • Moderator
  • Hey folks,  We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while play...
  • micahherzog0050024
  • Newbie
  • 16421 Views
  • 198 comments
  • 481 likes
  • Desktop
    Desktop (Windows)
  • Under investigation
  • 16421 Views
  • 198 comments
  • 481 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify
  • Spotify
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • c558c6yn1bbtwk5kc71f
  • Newbie
  • 6946 Views
  • 66 comments
  • 138 likes
  • Content Questions
  • Fixed
  • 6946 Views
  • 66 comments
  • 138 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • me4tgr1ndr
  • Newbie
  • 10024 Views
  • 53 comments
  • 25 likes
  • Other
  • Not Right Now
  • 10024 Views
  • 53 comments
  • 25 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Moderator
  • Moderator
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • krejzii
  • Newbie
  • 26630 Views
  • 788 comments
  • 5 likes
  • Other
  • Fixed
  • 26630 Views
  • 788 comments
  • 5 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app.  They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
  • Luds6
  • Newbie
  • 6527 Views
  • 42 comments
  • 35 likes
  • Desktop
  • Not Right Now
  • 6527 Views
  • 42 comments
  • 35 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know b...
  • ABakes
  • Casual Listener
  • 14421 Views
  • 124 comments
  • 212 likes
  • Android
    Mobile
  • Not Right Now
  • 14421 Views
  • 124 comments
  • 212 votes

Spotify stops after ads

My spotify just started doing this last week. For months and months and months I've had no problems whatsoever. Then all of a sudden the songs stop after an ad and won't resume. Have to shutdown spotify and open back up. Then repeat every 10 minutes....

  • Regular
  • My spotify just started doing this last week. For months and months and months I've had no problems whatsoever. Then all of a sudden the songs stop after an ad and won't resume. Have to shutdown spot...
  • Icecreammafia
  • Casual Listener
  • 8599 Views
  • 89 comments
  • 62 likes
  • Desktop
    Windows 10
  • Fixed
  • 8599 Views
  • 89 comments
  • 62 votes

Downtime January 13th, 2023

Hey folks, We've received reports from users saying that they are having trouble accessing Spotify. This is being investigated. Something’s not quite right, and we’re looking into it. Thanks for your reports! — Spotify Status (@SpotifyStatus) January...

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received reports from users saying that they are having trouble accessing Spotify.   This is being investigated.   Something’s not qu...
  • 31j6eyzfq5v2k4w
  • Newbie
  • 3863 Views
  • 37 comments
  • 3 likes
  • accounts
  • Fixed
  • 3863 Views
  • 37 comments
  • 3 votes

Spotify Icon on Taskbar doesn't show

Device: WindowsOperating System Version: Windows 10Spotify Version: 1.0.29.92Description: Spotify icon show as null file on taskbarTo reproduce:Open SpotifyAnd you should check on the taskbar, if the icon is the green one or not.Workaround: N/A Addit...

  • Casual Listener
  • Device:  Windows Operating System Version:  Windows 10 Spotify Version:  1.0.29.92 Description:  Spotify icon show as null file on taskbar To reproduce: Open Spotify An...
  • oavaldezi
  • Gig Goer
  • 1279 Views
  • 8 comments
  • 2 likes
  • Android
    Desktop
    Windows
  • Fixed
  • 1279 Views
  • 8 comments
  • 2 votes

Age verification not working for South Korean users

Hey folks! We've received reports that the age verification process for South Korea is not working. When you tap on next to confirm your age, a "Try again" prompt pops up. This is being investigated

  • Moderator
  • Moderator
  • Hey folks!   We've received reports that the age verification process for South Korea is not working. When you tap on next to confirm your age, a "Try again" prompt pops up.  This is ...
  • Lastbat
  • Newbie
  • 290 Views
  • 15 comments
  • 0 likes
  • accounts
  • Fixed
  • 290 Views
  • 15 comments
  • 0 votes

Deducted UPI payment but Premium not activated

Hey folks, We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.&...
  • Lyubka
  • Moderator
  • 812 Views
  • 41 comments
  • 11 likes
  • Premium
    Subscriptions
  • Fixed
  • 812 Views
  • 41 comments
  • 11 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • prgazevedo
  • Newbie
  • 139565 Views
  • 313 comments
  • 629 likes
  • Other
  • Not Right Now
  • 139565 Views
  • 313 comments
  • 629 votes

[Amazon Alexa] Music Stop after 5 songs

PlanPremiumCountryItaly DeviceAmazon Echo Dot - ItalyOperating System My Question or Issue After 5 songs (playlist, album or other) Amazon Alexa stop music and I have to start again music using voice, Spotify app or Alexa app. If during this 5 songs ...

  • Casual Listener
  • Plan Premium Country Italy  Device Amazon Echo Dot - Italy Operating System   My Question or Issue  After 5 songs (playlist, album or other) Amazon Alexa stop music and I have...
  • jrwigs
  • Casual Listener
  • 42266 Views
  • 121 comments
  • 265 likes
  • Other
  • Not Right Now
  • 42266 Views
  • 121 comments
  • 265 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of en...
  • nosciencehere
  • Casual Listener
  • 48558 Views
  • 191 comments
  • 192 likes
  • Android
    Other
  • Fixed
  • 48558 Views
  • 191 comments
  • 192 votes

Saved songs do not show as saved on Album or Artist pages

PlanAllCountry AllDeviceAllOperating SystemAll My Question or IssueSongs that have already been added to library appear as unadded in artist pages (and elsewhere). Either Spotify has a terrible data model or they don't care about their users. Or perh...

  • Casual Listener
  • Plan All Country  All Device All Operating System All   My Question or Issue Songs that have already been added to library appear as unadded in artist pages (and elsewhere). Eithe...
  • drumbum6
  • Casual Listener
  • 14783 Views
  • 62 comments
  • 77 likes
  • bug
    data model
  • Not Right Now
  • 14783 Views
  • 62 comments
  • 77 votes

[iOS] Sonos devices not appearing on Spotify Connect

I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing. Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through Spotify Connect are appearing. All of the Sonos devices ...

  • Casual Listener
  • I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing.   Spotify Connect is there for my MacBook (when open) but none of the Sonos devices throu...
  • olivertoma
  • Casual Listener
  • 15130 Views
  • 160 comments
  • 126 likes
  • iOS
  • Fixed
  • 15130 Views
  • 160 comments
  • 126 votes