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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime June 16th: Spotify not loading or showing error messages

Hey folks, We're receiving reports where the app is showing different errors (103, something went wrong) mostly on the desktop but other clients seem to be affected as well. The relevant teams are aware of this situation and working on a fix. Stay tu...

Moderator

Moderator

Hey folks,   We're receiving reports where the app is showing different errors (103, something went wrong) mostly on the desktop but other clients seem to be affected as well. The relevant t...

Jejking

Newbie

11853 Views

37 comments

4 likes

Other
Fixed
  • 11853 Views
  • 37 comments
  • 4 votes

[Desktop] Home page not loading

We've received reports that the Home page on the desktop app and Web Player doesn't load and instead displays the following error: "Something went wrong. Search for something else?" This seems to occur only with the "All" section of the Home page - s...

Moderator

Moderator

We've received reports that the Home page on the desktop app and Web Player doesn't load and instead displays the following error: "Something went wrong. Search for something else?"   This s...

ArthurVT-LVJY

Newbie

14532 Views

10 comments

42 likes

Desktop
Fixed
  • 14532 Views
  • 10 comments
  • 42 votes

Issues accepting invites for Duo/Family plans

We received multiple reports from Duo/Family plan owners and users, stating that they are unable to access the Premium Plan page and send the invitation link, or accept the invitations. An error message "This page is out of tune" appears.

Moderator

Moderator

We received multiple reports from Duo/Family plan owners and users, stating that they are unable to access the Premium Plan page and send the invitation link, or accept the invitations. An error mess...

Ivelina

Moderator

396 Views

10 comments

2 likes

Premium family
Subscriptions
Fixed
  • 396 Views
  • 10 comments
  • 2 votes

Downtime July 27th, 2026: Services down in Asia region

We've received reports that the Web Player and desktop app among other web pages aren't loading and are returning a "Something went wrong"/"Page not available error". This affects users in the Asia region.

Moderator

Moderator

We've received reports that the Web Player and desktop app among other web pages aren't loading and are returning a "Something went wrong"/"Page not available error". This affects users in the Asia r...

Joan

Moderator

6935 Views

16 comments

29 likes

Accounts
Desktop
Fixed
  • 6935 Views
  • 16 comments
  • 29 votes

"Your Episodes" can't be removed from Your Library

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section. This seems to happen even though the Your Episodes folder is empty and on desktop devices only.

Moderator

Moderator

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section.   This seems to happen even though the Your Episodes folder is empty and on des...

ElbioCoco

Newbie

51677 Views

177 comments

326 likes

Desktop
Desktop (Mac)
Desktop (Windows)
Not Right Now
  • 51677 Views
  • 177 comments
  • 326 votes

Equalizer issues on desktop

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at all.

Moderator

Moderator

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some ...

waxingcrecent111

Casual Listener

19436 Views

50 comments

32 likes

Desktop
Other
Fixed
  • 19436 Views
  • 50 comments
  • 32 votes

Equalizer issues on mobile

We're seeing reports that some users are having issues with the Equalizer on mobile devices. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at a...

Moderator

Moderator

We're seeing reports that some users are having issues with the Equalizer on mobile devices.   Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others exper...

Elena

Moderator

8912 Views

26 comments

3 likes

Android
iOS
Mobile
Fixed
  • 8912 Views
  • 26 comments
  • 3 votes

Downtime July 22nd, 2025: Can't login to Spotify Kids

Hey folks, We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Thanks for your reports. Stay tuned.

Moderator

Moderator

Hey folks,   We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Tha...

Gp18

Casual Listener

23893 Views

127 comments

140 likes

Other
Fixed
  • 23893 Views
  • 127 comments
  • 140 votes

[Android] Playlists not loading

We're seeing reports from users that self-created playlists (including Liked Songs) won’t load on Android devices. This mostly seems to be happening to Samsung devices, both on mobile and tablet.

Moderator

Moderator

We're seeing reports from users that self-created playlists (including Liked Songs) won’t load on Android devices. This mostly seems to be happening to Samsung devices, both on mobile and tablet.

avani083lekhara

Newbie

13956 Views

21 comments

26 likes

Android
Mobile
Fixed
  • 13956 Views
  • 21 comments
  • 26 votes

Equalizer not working on iOS

Hi folks, We’ve received some reports from users on iOS devices indicating that the equalizer isn’t working. There seems to be no sound difference even when adjusting the Equalizer on mobile, but it works on different devices (e.g. desktop).

Moderator

Moderator

Hi folks,   We’ve received some reports from users on iOS devices indicating that the equalizer isn’t working. There seems to be no sound difference even when adjusting the Equalizer on mobi...

Dessi

Moderator

1903 Views

11 comments

12 likes

iOS
Mobile
Fixed
  • 1903 Views
  • 11 comments
  • 12 votes

Downtime July 14th, 2026: Issues with the Spotify app

We're seeing issues with multiple Spotify services right now. Some appear to be intermittent.

Moderator

Moderator

We're seeing issues with multiple Spotify services right now. Some appear to be intermittent. 

Ivelina

Moderator

8494 Views

10 comments

21 likes

Other
Fixed
  • 8494 Views
  • 10 comments
  • 21 votes

Downtime 7th July: Issues logging in to account page/artist page on web

We're seeing reports from users and artists who are having issues when logging in on accounts.spotify.com and artists.spotify.com. Some are seeing the message "upstream connect error" or "disconnect/reset before headers".

Moderator

Moderator

We're seeing reports from users and artists who are having issues when logging in on accounts.spotify.com and artists.spotify.com. Some are seeing the message "upstream connect error" or "discon...

Maria

Moderator

427 Views

2 comments

1 likes

Other
Fixed
  • 427 Views
  • 2 comments
  • 1 votes

Smart Shuffle only playing recommended songs

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

Moderator

Moderator

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

DullDemon47

Gig Goer

23417 Views

34 comments

46 likes

Other
Fixed
  • 23417 Views
  • 34 comments
  • 46 votes

Unable to remove local files from Liked songs

We’ve heard from some users that Local files in the Liked Songs playlist can’t be removed and appear greyed out.

Moderator

Moderator

We’ve heard from some users that Local files in the Liked Songs playlist can’t be removed and appear greyed out.  

andrewr26

Newbie

14515 Views

13 comments

3 likes

Other
Not Right Now
  • 14515 Views
  • 13 comments
  • 3 votes

(Desktop) Playback issues with local files

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

Moderator

Moderator

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

saucyross

Music Fan

42211 Views

99 comments

105 likes

Desktop
Not Right Now
  • 42211 Views
  • 99 comments
  • 105 votes

Unable to stream BBC podcasts to Wi-Fi speaker

UKDeviceMacBook Air 10.14.2 / iPhone 6S 12.1.2 My Question or IssueUnable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speaker (Libratone Zipp Mini). Other podcasts / music work fine. I have tried various BBC Podca...

Casual Listener

      UK Device MacBook Air 10.14.2 / iPhone 6S 12.1.2   My Question or Issue Unable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speak...

saucyross

Music Fan

18436 Views

50 comments

36 likes

Not Right Now
  • 18436 Views
  • 50 comments
  • 36 votes

Autoplay/ Radio not working properly

Hey folks! You may have noticed that the Autoplay feature doesn't queue up further songs from the playlist/ album you have started the playback from.Generated radio playlists may also get affected. This is being looked into.

Moderator

Moderator

Hey folks!   You may have noticed that the Autoplay feature doesn't queue up further songs from the playlist/ album you have started the playback from. Generated radio playlists may also ...

Vasil

Moderator

13775 Views

26 comments

24 likes

Your Library
Fixed
  • 13775 Views
  • 26 comments
  • 24 votes

Mobile app freezes upon launch on iOS

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Moderator

Moderator

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Izzyyy4809

Newbie

12352 Views

25 comments

57 likes

iOS
Fixed
  • 12352 Views
  • 25 comments
  • 57 votes

Spotify charts not updating

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Moderator

Moderator

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Johamus

Newbie

10965 Views

27 comments

37 likes

Other
Not Right Now
  • 10965 Views
  • 27 comments
  • 37 votes