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Check to see if the issue you might be experiencing has already been reported and what status it is at.

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Downtime September 30th: Unable to play new Podcasts on Desktop and Mobile

Hey!We received some reports that New Podcasts episodes are not playing on Desktop and Mobile.This is being looked into.

  • Moderator
  • Moderator
  • Hey! We received some reports that New Podcasts episodes are not playing on Desktop and Mobile. This is being looked into.
  • yoonnel
  • Songwriter
  • 1160 Views
  • 11 comments
  • 10 likes
  • Other
  • Fixed
  • 1160 Views
  • 11 comments
  • 10 votes

Mobile app isn't showing album covers in Your Library

Hey folks, We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this issue, make sure to add your +Vote to this thread.

  • Moderator
  • Moderator
  • Hey folks,   We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this ...
  • Huebo1
  • Casual Listener
  • 25158 Views
  • 74 comments
  • 145 likes
  • Your Library
  • Fixed
  • 25158 Views
  • 74 comments
  • 145 votes

[Android] Scroll bar missing on Liked Songs playlist

We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected.   This is currently being invest...
  • mariahslim
  • Newbie
  • 14320 Views
  • 181 comments
  • 173 likes
  • Android
  • Fixed
  • 14320 Views
  • 181 comments
  • 173 votes

Spotify on AAOS won't play individual songs from search results or through voice command

Hey, We’re receiving reports that users on AAOS (Android Automotive OS) are unable to play a specific song from the search results in the Spotify or when requested through voice command. Instead, the Now playing view will show "No title”. However, pl...

  • Moderator
  • Moderator
  • Hey,   We’re receiving reports that users on AAOS (Android Automotive OS) are unable to play a specific song from the search results in the Spotify or when requested through voice command. I...
  • Vasil
  • Moderator
  • 1311 Views
  • 39 comments
  • 6 likes
  • Other
  • Fixed
  • 1311 Views
  • 39 comments
  • 6 votes

[PS5] Poor audio quality issue from PS4 persists on PS5 app

I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...

  • Visitor
  • I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4...
  • LoveBomber
  • Visitor
  • 12098 Views
  • 40 comments
  • 38 likes
  • Other
  • Not Right Now
  • 12098 Views
  • 40 comments
  • 38 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • exitwest81
  • Regular
  • 125494 Views
  • 312 comments
  • 610 likes
  • Other
  • Not Right Now
  • 125494 Views
  • 312 comments
  • 610 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. &nbsp...
  • Yordan
  • Moderator
  • 14336 Views
  • 95 comments
  • 250 likes
  • Android
  • Under investigation
  • 14336 Views
  • 95 comments
  • 250 votes

Radio playback issues

Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.

  • Spotify
  • Spotify
  • Hi everyone,   We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.
  • MihailY
  • Moderator
  • 2799 Views
  • 33 comments
  • 33 likes
  • Mobile
  • Not Right Now
  • 2799 Views
  • 33 comments
  • 33 votes

Wrong Album Art

There is an album I listen to, but it has the completely wrong album art. It also looks like someone chose a photo of a band they liked and kind of squished it in. It also doesn't give credit to all the 'various artists' that contributed to the album...

  • Casual Listener
  • There is an album I listen to, but it has the completely wrong album art. It also looks like someone chose a photo of a band they liked and kind of squished it in. It also doesn't give credit to all ...
  • 1210816432
  • Newbie
  • 130 Views
  • 2 comments
  • 2 likes
  • Mac
  • Not An Issue
  • 130 Views
  • 2 comments
  • 2 votes

Artist pages not loading on desktop

Hey folks, We're receiving some reports about artist pages not loading on Desktop and Web Player. This is currently being investigated by the internal teams. We appreciate your patience and cooperation.

  • Moderator
  • Moderator
  • Hey folks, We're receiving some reports about artist pages not loading on Desktop and Web Player. This is currently being investigated by the internal teams.    We appreciate your...
  • OscarDC
  • Moderator
  • 514 Views
  • 17 comments
  • 2 likes
  • Desktop (Windows)
  • Fixed
  • 514 Views
  • 17 comments
  • 2 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of en...
  • Sanzjr
  • Newbie
  • 45784 Views
  • 187 comments
  • 192 likes
  • Android
    Other
  • Fixed
  • 45784 Views
  • 187 comments
  • 192 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this ...
  • Yordan
  • Moderator
  • 52250 Views
  • 381 comments
  • 982 likes
  • Mobile
    Your Library
  • Not Right Now
  • 52250 Views
  • 381 comments
  • 982 votes

[Android] Equalizer missing in the app settings

Hey everyone, We're receiving reports from users that the equalizer is missing in the settings of the app. If you’re experiencing this issue, make sure to add your +VOTE. We'll be keeping everyone up to speed here, so make sure to subscribe to this t...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that the equalizer is missing in the settings of the app.    If you’re experiencing this issue, make sure to add your...
  • luciamagalova
  • Casual Listener
  • 14150 Views
  • 36 comments
  • 92 likes
  • Android
  • Fixed
  • 14150 Views
  • 36 comments
  • 92 votes

Queue changes after switching device with Spotify Connect

Plan Premium Country United States Device Across devices My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the queue on the new device is the entire shuffled playlist. Expected is it would...

  • Casual Listener
  • Plan Premium Country United States Device Across devices   My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the qu...
  • Dian
  • Moderator
  • 18126 Views
  • 87 comments
  • 263 likes
  • Desktop
    Mobile
  • Fixed
  • 18126 Views
  • 87 comments
  • 263 votes

Artist Profiles not loading on web player and desktop app

We've received reports that some artist profiles are not loading on the desktop app and web player. These profiles can still be accessed using the mobile app.

  • Moderator
  • Moderator
  • We've received reports that some artist profiles are not loading on the desktop app and web player. These profiles can still be accessed using the mobile app.
  • Vasil
  • Moderator
  • 1096 Views
  • 14 comments
  • 5 likes
  • Desktop
  • Fixed
  • 1096 Views
  • 14 comments
  • 5 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • priyajjain
  • Regular
  • 58072 Views
  • 175 comments
  • 238 likes
  • Other
  • Not Right Now
  • 58072 Views
  • 175 comments
  • 238 votes

Downtime November 1st, 2022: Web Player not loading

Hey folks, We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see the following error message: upstream connect error or disconnect/reset before headers. reset reason: co...

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see the following error message: &nbsp...
  • MattSuda
  • Spotify Star
  • 19033 Views
  • 35 comments
  • 24 likes
  • Desktop
  • Fixed
  • 19033 Views
  • 35 comments
  • 24 votes

Free users hearing ads too frequently

Hey folks, We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions i...

  • Spotify Legend
  • Hey folks,   We're receiving reports from  free users about receiving too many  ads.  The reports describe hearing at least 2-3 ads after each song while on free. If yo...
  • Mnmlst
  • Visitor
  • 31159 Views
  • 46 comments
  • 169 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 31159 Views
  • 46 comments
  • 169 votes

Discover Weekly playlist not accessible

We've received reports from users having trouble opening their Discover Weekly. This appears to be happening across all platforms (Android, iOS, desktop, and the Web Player). This is currently being investigated.

  • Rising Star 3
  • Rising Star 3
  • We've received reports from users having trouble opening their Discover Weekly. This appears to be happening across all platforms (Android, iOS, desktop, and the Web Player).   This is cur...
  • Bittencourt
  • Spotify Star
  • 826 Views
  • 45 comments
  • 5 likes
  • Android
    Desktop
    Your Library
  • Fixed
  • 826 Views
  • 45 comments
  • 5 votes

Option to unban/unheart artists from dailymix

I've played the daily mix and I was delighted that i was able to ban artists i did not feel like listening _at the moment_, also i had hearted some super annoying songs. Now I can't play daily mix because i don't hear artists that i might like, and t...

  • Casual Listener
  • I've played the daily mix and I was delighted that i was able to ban artists i did not feel like listening _at the moment_, also i had hearted some super annoying songs.   Now I can't play dai...
  • ponakka
  • Casual Listener
  • 296 Views
  • 2 comments
  • 3 likes
  • Android
    dailymix
    Desktop
    iOS
    like
    unlike
  • Not An Issue
  • 296 Views
  • 2 comments
  • 3 votes