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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

Moderator

Moderator

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...

MihailY

Moderator

102773 Views

420 comments

792 likes

Android
Not Right Now
  • 102773 Views
  • 420 comments
  • 792 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Moderator

Moderator

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Yordan

Moderator

13349 Views

37 comments

97 likes

iOS
Fixed
  • 13349 Views
  • 37 comments
  • 97 votes

Downtime June 12th: Several Spotify services are down

Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.

Moderator

Moderator

Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.

D3M0NCH1P

Visitor

18754 Views

49 comments

55 likes

Other
Fixed
  • 18754 Views
  • 49 comments
  • 55 votes

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

Moderator

Moderator

Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

OscarDC

Moderator

30864 Views

82 comments

282 likes

Other
Fixed
  • 30864 Views
  • 82 comments
  • 282 votes

Gear icon in Your Episodes is unresponsive

We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on. This seems to affect the Android mobile app only.

Moderator

Moderator

We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on.   This seems to affect the Android mobile app only.

Karnaplosky

Casual Listener

11080 Views

57 comments

48 likes

Your Library
Fixed
  • 11080 Views
  • 57 comments
  • 48 votes

Smart Shuffle only playing recommended songs

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

Moderator

Moderator

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

5kud

Newbie

9857 Views

29 comments

46 likes

Other
Fixed
  • 9857 Views
  • 29 comments
  • 46 votes

Podcast episodes showing as unplayed

Hey, We're seeing reports that finished podcast episodes are showing as unplayed.

Moderator

Moderator

Hey,    We're seeing reports that finished podcast episodes are showing as unplayed.

Ebbeone

Visitor

17409 Views

84 comments

92 likes

Other
Fixed
  • 17409 Views
  • 84 comments
  • 92 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

Moderator

Moderator

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

matiasd

Casual Listener

69346 Views

361 comments

463 likes

Other
Fixed
  • 69346 Views
  • 361 comments
  • 463 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

Moderator

Moderator

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

AlejaR

Moderator

65747 Views

385 comments

261 likes

Accounts
Other
Fixed
  • 65747 Views
  • 385 comments
  • 261 votes

Downtime 14th Aug: Creators unable to log in on the web

We're seeing reports that Creators are having issues signing in to http://creators.spotify.com/. Some might experience troubles with the login button and notice they're being looped back to the same page.

Moderator

Moderator

We're seeing reports that Creators are having issues signing in to http://creators.spotify.com/.   Some might experience troubles with the login button and notice they're being looped ...

MihailY

Moderator

2926 Views

2 comments

7 likes

Other
Fixed
  • 2926 Views
  • 2 comments
  • 7 votes

[Sonos] Spotify randomly starts playing another song

We've received reports about the app interrupting the currently playing song and instead reverting to a previously queued / random one on Sonos devices. This can usually be observed at night, where after several hours of playing the correct track (fo...

Moderator

Moderator

We've received reports about the app interrupting the currently playing song and instead reverting to a previously queued / random one on Sonos devices.   This can usually be observed a...

Yordan

Moderator

6607 Views

11 comments

42 likes

Other
Fixed
  • 6607 Views
  • 11 comments
  • 42 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

Moderator

Moderator

Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 

eq4192

Newbie

18590 Views

90 comments

119 likes

Other
Fixed
  • 18590 Views
  • 90 comments
  • 119 votes

Downtime 03/03/2025: Playback issues on multiple devices

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

Moderator

Moderator

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

BuggChaoz

Newbie

52949 Views

38 comments

81 likes

Desktop
Mobile
Other
Fixed
  • 52949 Views
  • 38 comments
  • 81 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

Moderator

Moderator

Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...

JR_8000

Regular

48264 Views

220 comments

329 likes

Other
Fixed
  • 48264 Views
  • 220 comments
  • 329 votes

"Something went wrong" error on desktop app and web player for Turkish users

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.

Moderator

Moderator

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.     

beckymuk

Newbie

20696 Views

79 comments

109 likes

Desktop
Fixed
  • 20696 Views
  • 79 comments
  • 109 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

Moderator

Moderator

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...

sheasmart

Regular

45995 Views

82 comments

317 likes

iOS
Fixed
  • 45995 Views
  • 82 comments
  • 317 votes

Spotify app crashing when trying to play a podcast/ audiobook

Hey folks!Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

Moderator

Moderator

Hey folks! Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

Novy

Moderator

28075 Views

111 comments

232 likes

Other
Fixed
  • 28075 Views
  • 111 comments
  • 232 votes

Unable to change the playback speed of podcasts on desktop

We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop app and web player.

Moderator

Moderator

We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop ap...

12186550119

Newbie

20669 Views

53 comments

205 likes

Desktop
Fixed
  • 20669 Views
  • 53 comments
  • 205 votes

(Android) Screen enters sleep mode when viewing lyrics

We've been receiving reports that some devices are entering sleep mode within a few seconds when the Lyrics screen is open. This seems to happen on the Android mobile app only.

Moderator

Moderator

We've been receiving reports that some devices are entering sleep mode within a few seconds when the Lyrics screen is open.   This seems to happen on the Android mobile app only.

Yordan

Moderator

4629 Views

18 comments

16 likes

Android
Fixed
  • 4629 Views
  • 18 comments
  • 16 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

Moderator

Moderator

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...

abranu

Newbie

66346 Views

314 comments

434 likes

Other
Not Right Now
  • 66346 Views
  • 314 comments
  • 434 votes