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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[iOS] Spotify Widget missing on lock screen

We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it appears blank.

Moderator

Moderator

We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it app...

Yordan

Moderator

27775 Views

65 comments

49 likes

iOS
Fixed
  • 27775 Views
  • 65 comments
  • 49 votes

Release Radar not working

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from Your Library?".

Moderator

Moderator

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...

Not applicable

21171 Views

56 comments

137 likes

Your Library
Fixed
  • 21171 Views
  • 56 comments
  • 137 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

Music Fan

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...

Grumpymcgrumpface

Visitor

41194 Views

102 comments

119 likes

Music
Not Right Now
  • 41194 Views
  • 102 comments
  • 119 votes

Home screen not working

We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop. While some users only see videos on mobile, others only see Recently played on desktop, or no content is ...

Moderator

Moderator

We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop.   While some users only see videos on mobile,...

aritus_77

Newbie

6170 Views

33 comments

13 likes

Desktop
Mobile
Fixed
  • 6170 Views
  • 33 comments
  • 13 votes

Songs in Play queue are duplicated

Hey folks! We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This is being looked into.

Moderator

Moderator

Hey folks!   We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This ...

Joan

Moderator

23538 Views

101 comments

116 likes

Mobile
Fixed
  • 23538 Views
  • 101 comments
  • 116 votes

Vodafone partner subscriptions reverted to free

We've received contacts from users with partner subscriptions managed through Vodafone reporting that their accounts were unexpectedly reverted to free.

Moderator

Moderator

We've received contacts from users with partner subscriptions managed through Vodafone reporting that their accounts were unexpectedly reverted to free.

bp71

Newbie

5394 Views

55 comments

1 likes

Premium
Fixed
  • 5394 Views
  • 55 comments
  • 1 votes

App crashing, lagging and battery overheating on iOS devices

We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.

Moderator

Moderator

We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.

Yordan

Moderator

22074 Views

34 comments

9 likes

iOS
Fixed
  • 22074 Views
  • 34 comments
  • 9 votes

Non-car Bluetooth devices displaying in Car View mode

Hey there, We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this. If you're experiencing this, let us know by adding your +Vote the info requested in the Status Update. All the best!

Spotify Legend

Hey there,   We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this.    If you're experiencing this, let us know...

kikamonju

Newbie

55325 Views

135 comments

259 likes

Not Right Now
  • 55325 Views
  • 135 comments
  • 259 votes

App crashing for iOS free users when trying to connect to Bluetooth

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

Moderator

Moderator

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

Yordan

Moderator

36242 Views

181 comments

152 likes

iOS
Fixed
  • 36242 Views
  • 181 comments
  • 152 votes

Downtime 27th June: App crashing on Android

Hey folks!We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.

Moderator

Moderator

Hey folks! We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.

Maria

Moderator

7142 Views

35 comments

24 likes

Android
Fixed
  • 7142 Views
  • 35 comments
  • 24 votes

Downtime June 26th: Your Library section appears empty on the web player

Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated.

Moderator

Moderator

Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated. 

FadReligion

Newbie

4449 Views

23 comments

36 likes

Other
Fixed
  • 4449 Views
  • 23 comments
  • 36 votes

Can't change from Premium to Basic via GBP

Hey folks!Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different payment method.

Moderator

Moderator

Hey folks! Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different p...

Yordan

Moderator

2752 Views

18 comments

7 likes

Accounts
Subscriptions
Fixed
  • 2752 Views
  • 18 comments
  • 7 votes

Add/ Edit for Family & Duo members does not work

Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.

Moderator

Moderator

Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.

Yordan

Moderator

6438 Views

38 comments

28 likes

Accounts
Premium
Fixed
  • 6438 Views
  • 38 comments
  • 28 votes

Audiobooks Discography only shows the latest release on Android

Hey folks, We received some reports from Android users that when clicking on the Discography section of an Audiobook, only see the latest audiobook release appears. However, in the artist profile, all of the Audiobooks can be seen. This is being inve...

Moderator

Moderator

Hey folks,   We received some reports from Android users that when clicking on the Discography section of an Audiobook, only see the latest audiobook release appears. However, in the artist...

Novy

Moderator

1430 Views

7 comments

3 likes

Mobile
Fixed
  • 1430 Views
  • 7 comments
  • 3 votes

What's new section isn't fully updating

Hey folks! We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

Moderator

Moderator

Hey folks!   We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

AlejaR

Moderator

10002 Views

64 comments

39 likes

Accounts
Your Library
Fixed
  • 10002 Views
  • 64 comments
  • 39 votes

[Mobile] Unable to download podcast episodes

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

Moderator

Moderator

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

Yordan

Moderator

27422 Views

63 comments

64 likes

Android
Fixed
  • 27422 Views
  • 63 comments
  • 64 votes

Spotify app crashing when trying to play a podcast/ audiobook

Hey folks!Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

Moderator

Moderator

Hey folks! Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

Novy

Moderator

28155 Views

111 comments

232 likes

Other
Fixed
  • 28155 Views
  • 111 comments
  • 232 votes

Blank Change Plan Page

Hey folks!We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into.The issue also affects Family and Duo members.

Moderator

Moderator

Hey folks! We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into. The issue also affects Fa...

Vasil

Moderator

2208 Views

14 comments

0 likes

Accounts
Subscriptions
Fixed
  • 2208 Views
  • 14 comments
  • 0 votes

[iOS] Blend isn’t showing user activity

Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used to show who listened to which song. This seems to only b...

Moderator

Moderator

Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used ...

Ivelina

Moderator

1867 Views

12 comments

8 likes

iOS
Fixed
  • 1867 Views
  • 12 comments
  • 8 votes

Random podcast episodes appear followed and downloaded

We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.

Moderator

Moderator

We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.

Vasil

Moderator

5152 Views

18 comments

17 likes

Other
Fixed
  • 5152 Views
  • 18 comments
  • 17 votes