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We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.
We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.
Moderator
30821 Views
91 comments
95 likes
We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.
We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.
Newbie
7033 Views
58 comments
18 likes
We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.
We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.
Newbie
14831 Views
40 comments
50 likes
We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.
We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.
Newbie
8091 Views
44 comments
20 likes
We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.
We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.
Moderator
24120 Views
247 comments
48 likes
We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.
We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.
Newbie
10281 Views
32 comments
23 likes
Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.
Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.
Moderator
6036 Views
10 comments
81 likes
Hey folks! We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This is being looked into.
Hey folks! We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This ...
Moderator
23483 Views
101 comments
116 likes
Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.
Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.
Newbie
6757 Views
19 comments
77 likes
We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.
We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.
Moderator
5953 Views
15 comments
38 likes
We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.
We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We...
Roadie
15306 Views
51 comments
124 likes
We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the recently resolved password reset issue. We're curre...
We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the ...
Newbie
7179 Views
9 comments
49 likes
Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users not being able to create new playlists, or browse their playl...
Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users...
Newbie
27513 Views
90 comments
97 likes
Hey folks! Some of you might not receive a password reset email when you request it via our website. This is being looked into.
Hey folks! Some of you might not receive a password reset email when you request it via our website. This is being looked into.
Newbie
20907 Views
47 comments
42 likes
Hey, We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.
Hey, We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.
Moderator
4254 Views
11 comments
29 likes
We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it appears blank.
We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it app...
Moderator
27637 Views
65 comments
49 likes
Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.
Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.
Newbie
12652 Views
138 comments
10 likes
We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.
We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.
Moderator
27392 Views
63 comments
64 likes
We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...
We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting t...
Casual Listener
7190 Views
24 comments
10 likes
We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only.Some users also mention that it takes a really long time to load the app. When hitting play on a song, it flickers between the...
We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only. Some users also mention that it takes a really long time to load the ap...
Newbie
11375 Views
39 comments
51 likes
