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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Lyrics feature missing on the desktop app and the web player.

Hey there, We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app. If you experience this issue, let us know by voting on this thread. This helps us out a lot. Thanks!

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app.   If you experience this issue, let us k...
  • Yordan
  • Moderator
  • 1571 Views
  • 41 comments
  • 57 likes
  • Desktop
  • Fixed
  • 1571 Views
  • 41 comments
  • 57 votes

Spotify app not loading on Android devices

We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.

  • Moderator
  • Moderator
  • We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.
  • OscarDC
  • Moderator
  • 39461 Views
  • 407 comments
  • 618 likes
  • Android
  • Fixed
  • 39461 Views
  • 407 comments
  • 618 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.   &nbs...
  • omaha353
  • Newbie
  • 143085 Views
  • 849 comments
  • 2300 likes
  • Android
  • Fixed
  • 143085 Views
  • 849 comments
  • 2300 votes

Downtime November 18th: Spotify app crashing on iOS

Hey folks, We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment.    This is bein...
  • Novy
  • Moderator
  • 118248 Views
  • 837 comments
  • 2225 likes
  • Mobile
  • Fixed
  • 118248 Views
  • 837 comments
  • 2225 votes

Spotify BMW ConnectedDrive option not showing in iOS

Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu.   If you’re experiencing this issue,...
  • J-P_Fr
  • Newbie
  • 24580 Views
  • 225 comments
  • 256 likes
  • iOS
  • Fixed
  • 24580 Views
  • 225 comments
  • 256 votes

Playback bar stutters on the desktop app.

Hey there, We've received reports about the playback bar stuttering or freezing during playback on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports about the playback bar stuttering or freezing during playback on the desktop app.
  • Novy
  • Moderator
  • 4640 Views
  • 63 comments
  • 66 likes
  • Desktop (Windows)
  • Fixed
  • 4640 Views
  • 63 comments
  • 66 votes

Free users on iOS unable to tap "and more" to open list of tracks on playlists

We're receiving contacts from users on iOS, who are using the free experience of Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems to not be affecting Android users or users with Premium su...

  • Moderator
  • Moderator
  • We're receiving contacts from users on iOS, who are using the free experience of  Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems t...
  • RoseP1961
  • Newbie
  • 39075 Views
  • 174 comments
  • 508 likes
  • iOS
  • Fixed
  • 39075 Views
  • 174 comments
  • 508 votes

Liking songs doesn't sync between the mobile and the desktop app

We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the liked songs on the mobile app). This is being investigate...

  • Moderator
  • Moderator
  • We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the l...
  • kay1amayx3
  • Casual Listener
  • 10093 Views
  • 108 comments
  • 298 likes
  • Your Library
  • Fixed
  • 10093 Views
  • 108 comments
  • 298 votes

App crashes when trying to play content on Vivo devices

Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.

  • Moderator
  • Moderator
  • Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.
  • Vasil
  • Moderator
  • 8469 Views
  • 62 comments
  • 114 likes
  • Android
  • Fixed
  • 8469 Views
  • 62 comments
  • 114 votes

Download Audio Quality on iOS does not list any options.

We are receiving reports that the download audio quality options are missing for iOS users.

  • Moderator
  • Moderator
  • We are receiving reports that the download audio quality options are missing for iOS users.
  • Vasil
  • Moderator
  • 5272 Views
  • 88 comments
  • 66 likes
  • iOS
  • Fixed
  • 5272 Views
  • 88 comments
  • 66 votes

Downtime March 8th 2022 - General log in issues with the app

Users are currently being logged out of Spotify and unable to log back in. This seems to be affecting mostly the mobile app.

  • Moderator
  • Moderator
  • Users are currently being logged out of Spotify and unable to log back in. This seems to be affecting mostly the mobile app.
  • charfutch1
  • Newbie
  • 162105 Views
  • 37 comments
  • 296 likes
  • Mobile
  • Fixed
  • 162105 Views
  • 37 comments
  • 296 votes

Spotify not working on Amazon Fire TV

It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.

  • Casual Listener
  • It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.   
  • Ver
  • Spotify Legend
  • 111546 Views
  • 488 comments
  • 2215 likes
  • Connect
  • Fixed
  • 111546 Views
  • 488 comments
  • 2215 votes

Downtime 02 Aug. 2022: Users unable to join Family/Duo plans in certain regions

Folks from couple of different regions report to us that they are unable to join Family and Duo plans. When they click the link in the invitation, they get a "There was a problem. Please try again later" message. According to reporting so far this se...

  • Moderator
  • Moderator
  • Folks from couple of different regions report to us that they are unable to join Family and Duo plans.   When they click the link in the invitation, they get a "There was a problem. Pleas...
  • Novy
  • Moderator
  • 957 Views
  • 15 comments
  • 8 likes
  • Subscriptions
  • Fixed
  • 957 Views
  • 15 comments
  • 8 votes

[Desktop] Right click not working on album cover or title of the song playing

Hey folks, We've received some reports that there's no menu showing up when right clicking on the artwork of the currently playing song in the desktop app. The relevant team is aware of this and they are currently looking into it. If you're experienc...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that there's no menu showing up when right clicking on the artwork of the currently playing song in the desktop app.   The relevant team...
  • ChemicalBrother
  • Newbie
  • 10146 Views
  • 92 comments
  • 555 likes
  • Desktop
  • Fixed
  • 10146 Views
  • 92 comments
  • 555 votes

Connecting to the Nuvo audio system not working

Hey folks! We've been receiving reports that Spotify has been failing to connect to Nuvo audio systems during the last few days, following one of the latest updates. We've merged several threads here in order to keep everyone in the loop. We'd apprec...

  • Moderator
  • Moderator
  • Hey folks!   We've been receiving reports that Spotify has been failing to connect to Nuvo audio systems during the last few days, following one of the latest updates.   We've merge...
  • Yordan
  • Moderator
  • 19158 Views
  • 125 comments
  • 124 likes
  • Other
  • Fixed
  • 19158 Views
  • 125 comments
  • 124 votes

Desktop app doesn't scroll up when moving song to the top

Hey folks, We have received reports that since a recent update, it's not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them. When reaching the edge of the current view, the playlist does not scroll...

  • Moderator
  • Moderator
  • Hey folks,   We have received reports that since a recent update, it's not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them. &nbsp...
  • Alex
  • Moderator
  • 13289 Views
  • 135 comments
  • 295 likes
  • Desktop
  • Fixed
  • 13289 Views
  • 135 comments
  • 295 votes

Tracks skipping to the next track on their own

We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.

  • Moderator
  • Moderator
  • We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.
  • Crickers
  • Newbie
  • 6273 Views
  • 69 comments
  • 164 likes
  • Mobile
  • Fixed
  • 6273 Views
  • 69 comments
  • 164 votes

Connecting to spotify.... in Android Notification

PlanPremiumCountry GermanyDevicePixel 2 XLOperating SystemAndroid Pie My Question or Issue Since the latest update, I get the message in the notification bar "Connecting to spotify" (sorry, living in germany, hopefully I've translated correct) This i...

  • Regular
  • Plan Premium Country  Germany Device Pixel 2 XL Operating System Android Pie   My Question or Issue  Since the latest update, I get the message in the notification bar "Conne...
  • Mellaicious
  • Newbie
  • 117390 Views
  • 540 comments
  • 3677 likes
  • Fixed
  • 117390 Views
  • 540 comments
  • 3677 votes

Downtime November 16th: Spotify website and app down

Hey folks! We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well. This is currently being investigated by the teams in charge.

  • Moderator
  • Moderator
  • Hey folks!   We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well.  &n...
  • Novy
  • Moderator
  • 25921 Views
  • 51 comments
  • 307 likes
  • Desktop
    Mobile
  • Fixed
  • 25921 Views
  • 51 comments
  • 307 votes

Env: prod