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Ongoing Issues

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Forum Posts

Podcast episodes start over from the beginning on Android

We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the episode is started from a playlist - be it a personal one...

Moderator

Moderator

We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the ep...

Ghotchkiss17

Newbie

24511 Views

75 comments

74 likes

Android
Fixed
  • 24511 Views
  • 75 comments
  • 74 votes

Downtime December 15th: Login and playback issues

We're seeing reports about users having login and playback issues with Spotify across multiple platforms.

Moderator

Moderator

We're seeing reports about users having login and playback issues with Spotify across multiple platforms.

AlejaR

Moderator

18713 Views

22 comments

59 likes

Accounts
Fixed
  • 18713 Views
  • 22 comments
  • 59 votes

Issues accepting invites for Duo/Family plans

We received multiple reports from Duo/Family plan owners and users, stating that they are unable to access the Premium Plan page and send the invitation link, or accept the invitations. An error message "This page is out of tune" appears.

Moderator

Moderator

We received multiple reports from Duo/Family plan owners and users, stating that they are unable to access the Premium Plan page and send the invitation link, or accept the invitations. An error mess...

Ivelina

Moderator

491 Views

10 comments

2 likes

Premium family
Subscriptions
Fixed
  • 491 Views
  • 10 comments
  • 2 votes

Android app unresponsive on a particular WiFi network

We've received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi networks. The issue doesn't occur while using mobile data.

Moderator

Moderator

We've received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi networks...

jpbanderson

Newbie

30019 Views

113 comments

73 likes

Android
Mobile
Fixed
  • 30019 Views
  • 113 comments
  • 73 votes

Some users unable to log in on iOS devices

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct credentials. image.png

Moderator

Moderator

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct creden...

harry_nc

Visitor

30161 Views

29 comments

86 likes

Accounts
iOS
Fixed
  • 30161 Views
  • 29 comments
  • 86 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

Casual Listener

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...

kellzilla

Newbie

74299 Views

220 comments

357 likes

Your Library
Fixed
  • 74299 Views
  • 220 comments
  • 357 votes

Smart Shuffle feature missing on playlists

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

Moderator

Moderator

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

L0ckkkk

Newbie

23778 Views

43 comments

19 likes

Other
Fixed
  • 23778 Views
  • 43 comments
  • 19 votes

Artist Albums have disappeared from the Albums section

Hey folks! We've been made aware that some albums of some artists may appear under the "Appears on" section at the bottom of their page instead of where the albums should be displayed (Discography -> Albums). This is being looked into.

Moderator

Moderator

Hey folks!   We've been made aware that some albums of some artists may appear under the "Appears on" section at the bottom of their page instead of where the albums should be displayed (Dis...

Vasil

Moderator

8236 Views

22 comments

29 likes

Content Questions
Other
Fixed
  • 8236 Views
  • 22 comments
  • 29 votes

Shuffle not working on iOS

Hey folks! Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work.This is being looked into

Moderator

Moderator

Hey folks!   Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work. This is being looked into 🙂

lolobaba1

Newbie

42095 Views

116 comments

54 likes

iOS
Fixed
  • 42095 Views
  • 116 comments
  • 54 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Moderator

Moderator

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

bokfan83

Newbie

18553 Views

40 comments

97 likes

iOS
Fixed
  • 18553 Views
  • 40 comments
  • 97 votes

Plan managers unable to remove members

We've been getting reports from Premium Family & Duo managers that they're unable to remove members from the plan. The error message "There is a problem, please try again later" appears when trying to remove a member.

Moderator

Moderator

We've been getting reports from Premium Family & Duo managers that they're unable to remove members from the plan.   The error message "There is a problem, please try again later" appear...

DanUK

Newbie

4141 Views

22 comments

24 likes

Premium family
Fixed
  • 4141 Views
  • 22 comments
  • 24 votes

Manage your Family plan section empty/blank

We are receiving reports from users mentioning that they're unable to manage Family plans and change members through the website since the page is not loading correctly.

Moderator

Moderator

We are receiving reports from users mentioning that they're unable to manage Family plans and change members through the website since the page is not loading correctly.

MihailY

Moderator

6102 Views

16 comments

52 likes

Premium family
Fixed
  • 6102 Views
  • 16 comments
  • 52 votes

Podcast episodes showing as unplayed

Hey, We're seeing reports that finished podcast episodes are showing as unplayed.

Moderator

Moderator

Hey,    We're seeing reports that finished podcast episodes are showing as unplayed.

Ebbeone

Visitor

30593 Views

84 comments

92 likes

Other
Fixed
  • 30593 Views
  • 84 comments
  • 92 votes

CarPlay Playlists not loading

Hey everyone, We've received reports about playlists on Carplay not loading and users receiving the error "Nothing here" when they try to open them from their Library. This is being investigated.

Moderator

Moderator

Hey everyone,    We've received reports about playlists on Carplay not loading and users receiving the error "Nothing here" when they try to open them from their Library.   ...

AlejaR

Moderator

22062 Views

135 comments

25 likes

Other
Fixed
  • 22062 Views
  • 135 comments
  • 25 votes

Music continues playing on mobile after disconnecting Bluetooth

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particular on Samsung Galaxy phones.

Moderator

Moderator

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particula...

ritz1981

Visitor

24611 Views

52 comments

34 likes

Android
Fixed
  • 24611 Views
  • 52 comments
  • 34 votes

Downtime June 16th: Spotify not loading or showing error messages

Hey folks, We're receiving reports where the app is showing different errors (103, something went wrong) mostly on the desktop but other clients seem to be affected as well. The relevant teams are aware of this situation and working on a fix. Stay tu...

Moderator

Moderator

Hey folks,   We're receiving reports where the app is showing different errors (103, something went wrong) mostly on the desktop but other clients seem to be affected as well. The relevant t...

Jejking

Newbie

12493 Views

37 comments

4 likes

Other
Fixed
  • 12493 Views
  • 37 comments
  • 4 votes

Mobile app freezes upon launch on iOS

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Moderator

Moderator

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Izzyyy4809

Newbie

12454 Views

25 comments

57 likes

iOS
Fixed
  • 12454 Views
  • 25 comments
  • 57 votes

Podcast videos not playing on Web Player

We're seeing reports that users are unable to watch podcast videos when using the Web Player https://open.spotify.com/ - episodes can be played as audio-only.

Moderator

Moderator

We're seeing reports that users are unable to watch podcast videos when using the Web Player https://open.spotify.com/ - episodes can be played as audio-only.

Koh87

Newbie

19519 Views

59 comments

14 likes

Desktop
Fixed
  • 19519 Views
  • 59 comments
  • 14 votes

Equalizer issues on desktop

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at all.

Moderator

Moderator

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some ...

waxingcrecent111

Casual Listener

19693 Views

50 comments

32 likes

Desktop
Other
Fixed
  • 19693 Views
  • 50 comments
  • 32 votes

Issues with Spotify services (login, subscription status, etc.)

Hey folks! We're currently looking into an issue that is affecting some of our services and you may have noticed some things looking out of order on your accounts.In case you're experiencing login issues, odd changes to your subscription status, you'...

Moderator

Moderator

Hey folks!   We're currently looking into an issue that is affecting some of our services and you may have noticed some things looking out of order on your accounts. In case you're experi...

lucisallum

Newbie

4910 Views

8 comments

3 likes

Other
Fixed
  • 4910 Views
  • 8 comments
  • 3 votes