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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Smart Shuffle only playing recommended songs

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

Moderator

Moderator

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

DullDemon47

Gig Goer

23819 Views

34 comments

46 likes

Other
Fixed
  • 23819 Views
  • 34 comments
  • 46 votes

Unable to create Blends or accept invitations

We received reports from users who are unable to create Blends, or accept invitations for Blends. The error messages "Something went wrong while loading the playlist" and "505 bad getaway" appear.

Moderator

Moderator

We received reports from users who are unable to create Blends, or accept invitations for Blends.   The error messages "Something went wrong while loading the playlist" and "505 bad getaway"...

Maria

Moderator

6944 Views

25 comments

19 likes

Other
Fixed
  • 6944 Views
  • 25 comments
  • 19 votes

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

Moderator

Moderator

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 

Loneliest_Cabin

Spotify

27135 Views

56 comments

50 likes

Your Library
Fixed
  • 27135 Views
  • 56 comments
  • 50 votes

Mix button not working

We’re seeing reports from users that the Mix button isn’t working with their playlists. For some of them, it’s only happening with certain playlists, while for others, it’s affecting all of them.

Moderator

Moderator

We’re seeing reports from users that the Mix button isn’t working with their playlists. For some of them, it’s only happening with certain playlists, while for others, it’s affecting all of them.

MihailY

Moderator

8562 Views

8 comments

9 likes

Other
Fixed
  • 8562 Views
  • 8 comments
  • 9 votes

Downtime 7th July: Issues logging in to account page/artist page on web

We're seeing reports from users and artists who are having issues when logging in on accounts.spotify.com and artists.spotify.com. Some are seeing the message "upstream connect error" or "disconnect/reset before headers".

Moderator

Moderator

We're seeing reports from users and artists who are having issues when logging in on accounts.spotify.com and artists.spotify.com. Some are seeing the message "upstream connect error" or "discon...

Maria

Moderator

479 Views

2 comments

1 likes

Other
Fixed
  • 479 Views
  • 2 comments
  • 1 votes

Issues with the Web player's volume slider

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-versa. Reloading the Web Player page sets the volum...

Moderator

Moderator

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-...

master_tom

Newbie

19103 Views

42 comments

28 likes

Desktop
Other
Fixed
  • 19103 Views
  • 42 comments
  • 28 votes

Downtime 6th May 2025: Top Tracks and Albums missing on Artist profiles

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

Moderator

Moderator

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

shaggy202030

Newbie

20156 Views

32 comments

23 likes

Other
Your Library
Fixed
  • 20156 Views
  • 32 comments
  • 23 votes

[Downtime 10.09.] Web log in and other related services are currently down

Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well.This is currently being looked into! Vasil_0-1757506852409.png

Moderator

Moderator

Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well. This is currently being looked into! &nbs...

Shade234

Newbie

5326 Views

5 comments

14 likes

Other
Fixed
  • 5326 Views
  • 5 comments
  • 14 votes

Shared Playlists section missing in Spotify Kids

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices. image.png

Moderator

Moderator

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.   image.png

Jbonfe10

Visitor

14113 Views

60 comments

18 likes

Premium family
Fixed
  • 14113 Views
  • 60 comments
  • 18 votes

Downtime May 13th: Support Site not working

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up".

Moderator

Moderator

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up". 

Benjamin781

Newbie

16549 Views

5 comments

2 likes

Other
Fixed
  • 16549 Views
  • 5 comments
  • 2 votes

Playback issues on multiple devices

We're seeing reports in multiple Community threads from users experiencing playback issues. This seems to happen on a variety of devices, both on mobile and desktop.

Moderator

Moderator

We're seeing reports in multiple Community threads from users experiencing playback issues.   This seems to happen on a variety of devices, both on mobile and desktop.

andymiller320

Newbie

19657 Views

20 comments

2 likes

Desktop
Mobile
Fixed
  • 19657 Views
  • 20 comments
  • 2 votes

Issues redeeming gift cards

Hey folks! You may notice an error message when redeeming your gift cards: Vasil_0-1755844622683.png This is being looked into and we'll keep you posted In the meantime, make sure you've gone over everything that is listed here.Cheers!

Moderator

Moderator

Hey folks!   You may notice an error message when redeeming your gift cards:   Vasil_0-1755844622683.png   This is being looked into and we'll keep you posted 🙂 In the ...

Master8873

Newbie

6316 Views

14 comments

10 likes

Other
Subscriptions
Fixed
  • 6316 Views
  • 14 comments
  • 10 votes

Popular songs can't be played on artist profile

We've received reports from users unable to play songs from artists' popular songs list on the artist page when using the desktop app. The Web Player is unaffected.

Moderator

Moderator

We've received reports from users unable to play songs from artists' popular songs list on the artist page when using the desktop app. The Web Player is unaffected.

MihailY

Moderator

5172 Views

13 comments

8 likes

Desktop (Mac)
Desktop (Windows)
Fixed
  • 5172 Views
  • 13 comments
  • 8 votes

[Downtime March 10th 2026] - Users not getting Premium after subscribing

We've received reports that some users who have subscribed to Premium and successfully paid for it still only see free within their apps.

Moderator

Moderator

We've received reports that some users who have subscribed to Premium and successfully paid for it still only see free within their apps.

Joan

Moderator

7547 Views

2 comments

3 likes

Premium
Subscriptions
Fixed
  • 7547 Views
  • 2 comments
  • 3 votes

"Address doesn't match" error when trying to join Family/Duo plans

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

Moderator

Moderator

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

Yordan

Moderator

33530 Views

30 comments

25 likes

Accounts
Premium family
Fixed
  • 33530 Views
  • 30 comments
  • 25 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Moderator

Moderator

Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Sydknee_c

Visitor

28399 Views

143 comments

10 likes

Other
Fixed
  • 28399 Views
  • 143 comments
  • 10 votes

Downtime 14th Aug: Creators unable to log in on the web

We're seeing reports that Creators are having issues signing in to http://creators.spotify.com/. Some might experience troubles with the login button and notice they're being looped back to the same page.

Moderator

Moderator

We're seeing reports that Creators are having issues signing in to http://creators.spotify.com/.   Some might experience troubles with the login button and notice they're being looped ...

MihailY

Moderator

4571 Views

2 comments

7 likes

Other
Fixed
  • 4571 Views
  • 2 comments
  • 7 votes

Equalizer issues on mobile

We're seeing reports that some users are having issues with the Equalizer on mobile devices. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at a...

Moderator

Moderator

We're seeing reports that some users are having issues with the Equalizer on mobile devices.   Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others exper...

Elena

Moderator

9378 Views

26 comments

3 likes

Android
iOS
Mobile
Fixed
  • 9378 Views
  • 26 comments
  • 3 votes

Issues with the Search function across devices in the EU

Users are reporting that they're experiencing issues with Search within Spotify and are getting a 'Couldn't find this' error. This is happening on different devices in EU countries.

Moderator

Moderator

Users are reporting that they're experiencing issues with Search within Spotify and are getting a 'Couldn't find this' error. This is happening on different devices in EU countries. 

Ivelina

Moderator

15633 Views

2 comments

1 likes

Other
Fixed
  • 15633 Views
  • 2 comments
  • 1 votes