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Check to see if the issue you might be experiencing has already been reported and what status it is at.

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Sharing tracks and episodes not working on Android and iOS

We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.
  • Lyubka
  • Moderator
  • 2007 Views
  • 27 comments
  • 9 likes
  • Android
    iOS
    Mobile
  • Fixed
  • 2007 Views
  • 27 comments
  • 9 votes

Unable to stream BBC podcasts to Wi-Fi speaker

UKDeviceMacBook Air 10.14.2 / iPhone 6S 12.1.2 My Question or IssueUnable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speaker (Libratone Zipp Mini). Other podcasts / music work fine. I have tried various BBC Podca...

  • Casual Listener
  •       UK Device MacBook Air 10.14.2 / iPhone 6S 12.1.2   My Question or Issue Unable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speak...
  • Omniscient1
  • Newbie
  • 7348 Views
  • 45 comments
  • 28 likes
  • Not Right Now
  • 7348 Views
  • 45 comments
  • 28 votes

Add to queue not working (Android) *Solved with new update*

None of the below informatPlanPremiumCountry SwedenDeviceZTE Axon 7Operating SystemAndroid My Question or Issue When I click on the add to queue button it registers, but the song doesn't get queued. There are also a lot of options that says "not avai...

  • Casual Listener
  • None of the below informat Plan Premium Country  Sweden Device ZTE Axon 7 Operating System Android   My Question or Issue  When I click on the add to queue button it registe...
  • ShermCraig
  • Casual Listener
  • 6456 Views
  • 42 comments
  • 44 likes
  • Android
  • Fixed
  • 6456 Views
  • 42 comments
  • 44 votes

384Khz still not working.

So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted images are still in my account. So I really dont know w...

  • Regular
  • So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted imag...
  • geek666
  • Casual Listener
  • 12602 Views
  • 27 comments
  • 27 likes
  • bug
  • Not An Issue
  • 12602 Views
  • 27 comments
  • 27 votes

Downtime 24th Feb. 2023: Some Canvases are failing to load.

We've received reports that some folks are seeing only the artwork instead of canvases for some tracks.

  • Moderator
  • Moderator
  • We've received reports that some folks are seeing only the artwork instead of canvases for some tracks. 
  • Kiril
  • Moderator
  • 130 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 130 Views
  • 2 comments
  • 0 votes

Re: Only the web player affects home hub shortcuts

Everything is enabled/allowed.And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music doesn't sync to the web player as well? So if web player doesn't se...

589BC11A-CEFB-494E-AD41-6562062DF725.jpeg
  • Composer
  • Everything is enabled/allowed. And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music doe...
  • seankmoran
  • Newbie
  • 3917 Views
  • 31 comments
  • 18 likes
  • Not Right Now
  • 3917 Views
  • 31 comments
  • 18 votes

[Android] Equalizer missing in the app settings

Hey everyone, We're receiving reports from users that the equalizer is missing in the settings of the app. If you’re experiencing this issue, make sure to add your +VOTE. We'll be keeping everyone up to speed here, so make sure to subscribe to this t...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that the equalizer is missing in the settings of the app.    If you’re experiencing this issue, make sure to add your +VOTE. ...
  • Aco651
  • Newbie
  • 15747 Views
  • 38 comments
  • 97 likes
  • Android
  • Fixed
  • 15747 Views
  • 38 comments
  • 97 votes

Sleep timer not working with podcasts

Hey there, We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired. This is being investigated.

  • Moderator
  • Moderator
  • Hey there,   We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired.   This is being investigated.
  • Novy
  • Moderator
  • 9627 Views
  • 58 comments
  • 43 likes
  • iOS
  • Fixed
  • 9627 Views
  • 58 comments
  • 43 votes

[Apple Carplay] playlists within level 2. folders appear empty

On Apple Carplay (most up do date version) there appears to be a bug. Playlists appear empty, if they are located in a playlist folder, within another playlist folder.

  • Casual Listener
  • On Apple Carplay (most up do date version) there appears to be a bug. Playlists appear empty, if they are located in a playlist folder, within another playlist folder. 
  • HaydenTheHelper
  • Music Fan
  • 2861 Views
  • 15 comments
  • 21 likes
  • Carplay
    Playlist
    playlist folders
  • Not Right Now
  • 2861 Views
  • 15 comments
  • 21 votes

Downtime 20th Feb. 2023: Issues managing Family/Duo/Student plans in some regions

Folks in Brazil, Turkey, Colombia and Indonesia are reporting that they're unable to manage their Family and Duo plans, as the corresponding tab in their accounts does not load. Also, some folks in Brazil reported, that they're unable to verify they ...

  • Moderator
  • Moderator
  • Folks in Brazil, Turkey, Colombia and Indonesia are  reporting that they're unable to manage their Family and Duo plans, as the corresponding tab in their accounts does not load. &nbsp...
  • AlejaR
  • Moderator
  • 1153 Views
  • 12 comments
  • 21 likes
  • Other
  • Fixed
  • 1153 Views
  • 12 comments
  • 21 votes

Downtime 20th Feb. 2023: Issues loading the Support and Premium Sites

Folks in Brazil, Turkey, Indonesia and Colombia are seeing intermittent issues loading their respective Support Sites and also the web page for purchasing Premium subscription.We can assure you that the teams responsible for the pages are aware of th...

  • Moderator
  • Moderator
  • Folks in Brazil, Turkey, Indonesia and Colombia are seeing intermittent issues loading their respective Support Sites and also the web page for purchasing Premium subscription. We can assure you t...
  • Kiril
  • Moderator
  • 133 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 133 Views
  • 2 comments
  • 0 votes

Deducted UPI payment but Premium not activated

Hey folks, We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.&nb...
  • karthik25462
  • Newbie
  • 1492 Views
  • 42 comments
  • 11 likes
  • Premium
    Subscriptions
  • Fixed
  • 1492 Views
  • 42 comments
  • 11 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know by addi...
  • dgjn6qvxrzudgtsgt5s3
  • Newbie
  • 15113 Views
  • 125 comments
  • 212 likes
  • Android
    Mobile
  • Not Right Now
  • 15113 Views
  • 125 comments
  • 212 votes

Top Songs Playlist Doesn’t Have My Top 5?

Love the 2018 Wrapped feature, but my top 100 songs doesn’t have my top 5 from Wrapped, and has several songs that I’ve hardly ever listened to. I listed to Spotify for 77000 minutes this year, so there had to have been 100 songs that I have played m...

  • Casual Listener
  • Love the 2018 Wrapped feature, but my top 100 songs doesn’t have my top 5 from Wrapped, and has several songs that I’ve hardly ever listened to. I listed to Spotify for 77000 minutes this year, so th...
  • Vee123
  • Newbie
  • 18779 Views
  • 82 comments
  • 155 likes
  • 2018 wrapped
    Top 100
    wrapped
  • Not An Issue
  • 18779 Views
  • 82 comments
  • 155 votes

Mobile app isn't showing album covers in Your Library

Hey folks, We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this issue, make sure to add your +Vote to this thread.

  • Moderator
  • Moderator
  • Hey folks,   We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this i...
  • Ade0410
  • Newbie
  • 27068 Views
  • 76 comments
  • 150 likes
  • Your Library
  • Fixed
  • 27068 Views
  • 76 comments
  • 150 votes

Liking songs doesn't sync between the mobile and the desktop app

We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the liked songs on the mobile app). This is being investigate...

  • Moderator
  • Moderator
  • We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the l...
  • stet
  • Casual Listener
  • 15909 Views
  • 111 comments
  • 302 likes
  • Your Library
  • Fixed
  • 15909 Views
  • 111 comments
  • 302 votes

Liked Songs not synching or empty in the Desktop app

Hey there, We've received reports of users seeing an empty Liked Songs collection on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users seeing an empty Liked Songs collection on the desktop app.
  • stet
  • Casual Listener
  • 6691 Views
  • 40 comments
  • 5 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Not Right Now
  • 6691 Views
  • 40 comments
  • 5 votes

App crashes when trying to play content on Vivo devices

Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.

  • Moderator
  • Moderator
  • Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.
  • IAMJESS
  • Casual Listener
  • 11010 Views
  • 63 comments
  • 115 likes
  • Android
  • Fixed
  • 11010 Views
  • 63 comments
  • 115 votes

Genre Filters in Liked Songs showing an error

Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filtering songs. In addition, some of the users reported that gen...

  • Moderator
  • Moderator
  • Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filtering ...
  • Yordan
  • Moderator
  • 2546 Views
  • 30 comments
  • 18 likes
  • iOS
  • Fixed
  • 2546 Views
  • 30 comments
  • 18 votes

[All Platforms] Songs in the Play Queue duplicate and repeat

Hey folks! We've received reports that there is an issue with the Play Queue.If some tracks get removed from the queue while shuffle playing the Liked Songs playlist, two of the last few songs in the queue duplicate and repeat multiple times.Note: Th...

  • Moderator
  • Moderator
  • Hey folks!   We've received reports that there is an issue with the Play Queue. If some tracks get removed from the queue while shuffle playing the Liked Songs playlist, two of the last few...
  • Dian
  • Moderator
  • 8655 Views
  • 92 comments
  • 86 likes
  • Desktop
    Mobile
  • Fixed
  • 8655 Views
  • 92 comments
  • 86 votes