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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • AlejaR
  • Moderator
  • 30783 Views
  • 107 comments
  • 72 likes
  • Other
  • Not Right Now
  • 30783 Views
  • 107 comments
  • 72 votes

’Repeat All’ turns itself on

I’m a Premium member, in the US, on an iPhone 8 with iOS 12. I’m having an issue where the “Repeat All” function continually resets to on. This used to happen just when I opened the app anew, so I for some time just left Spotify always open and that ...

  • Casual Listener
  • I’m a Premium member, in the US, on an iPhone 8 with iOS 12.  I’m having an issue where the “Repeat All” function continually resets to on.  This used to happen just when I opened the app a...
  • krapmaster
  • Newbie
  • 16570 Views
  • 47 comments
  • 37 likes
  • Not Right Now
  • 16570 Views
  • 47 comments
  • 37 votes

Downtime 21 March 2023: Support Site down

Hey folks,We're aware that the Support Site is loading intermittently. You may have to refresh a few times to be able to get to the Contact Form. Also it's possible that Support Articles are failing to load.

  • Moderator
  • Moderator
  • Hey folks, We're aware that the Support Site is loading intermittently. You may have to refresh a few times to be able to get to the Contact Form.  Also it's possible that Support Articl...
  • Kiril
  • Moderator
  • 166 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 166 Views
  • 2 comments
  • 0 votes

Google assistant not playing personalised playlists

PlanPremiumCountryAustraliaDeviceNest hub, home mini My Question or IssueEver since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists via voice commands. I can see the command come up on my next hub (eg hey Googl...

  • Casual Listener
  • Plan Premium Country Australia Device Nest hub, home mini   My Question or Issue Ever since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists via vo...
  • Dian
  • Moderator
  • 10655 Views
  • 67 comments
  • 65 likes
  • Fixed
  • 10655 Views
  • 67 comments
  • 65 votes

Personalized playlist covers not loading in the app

Hey folks, We've been receiving reports where the cover art for the Spotify created Mood, Decade and Genre mixes doesn't load on the mobile app, however, it does load for Artist mixes and other playlists. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving reports where the cover art for the Spotify created Mood, Decade and Genre mixes doesn't load on the mobile app, however, it does load for Artist mixes and o...
  • RadioOneChristian
  • Newbie
  • 845 Views
  • 13 comments
  • 7 likes
  • Mobile
  • Fixed
  • 845 Views
  • 13 comments
  • 7 votes

Downtime March 14th, 2023: Connect Transfer Failures in Europe

We've received a report that connect transfers are failing and ubiquity devices (Google Home, Sonos, Amazon, etc.) are not able to play. This is under investigation.

  • Moderator
  • Moderator
  • We've received a report that connect transfers are failing and ubiquity devices (Google Home, Sonos, Amazon, etc.) are not able to play. This is under investigation.
  • AlejaR
  • Moderator
  • 645 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 645 Views
  • 2 comments
  • 0 votes

[All Platforms] Advertising in Wrong Language

Thread: 883033 904213 982879 Status: Fixed Description: Some users report that they are receiving advertising (on Spotify Free) in the incorrect language. To reproduce: Launch Spotify (using Spotify Free) Wait for Advertising. Workaround: None Additi...

  • Community Legend
  • Thread: 883033 904213 982879 Status: Fixed Description: Some users report that they are receiving advertising (on Spotify Free) in the incorrect language.    ...
  • sonazom
  • Newbie
  • 16975 Views
  • 145 comments
  • 5 likes
  • advertising
    Free
  • Fixed
  • 16975 Views
  • 145 comments
  • 5 votes

Song/Podcast skipping when clicking/sliding the progress bar in the desktop app

Hey folks, We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playing. This is only happening on the desktop app. This is now bei...

  • Moderator
  • Moderator
  • Hey folks,  We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playin...
  • Eni
  • Moderator
  • 21355 Views
  • 200 comments
  • 508 likes
  • Desktop
    Desktop (Windows)
  • Fixed
  • 21355 Views
  • 200 comments
  • 508 votes

DJ Button missing in Now playing view on iOS devices

Hey, We've received reports about this affecting users on version 8.8.14.

  • Moderator
  • Moderator
  • Hey,   We've received reports about this affecting users on version 8.8.14.
  • Duke_Nasty
  • Newbie
  • 4026 Views
  • 30 comments
  • 28 likes
  • iOS
  • Fixed
  • 4026 Views
  • 30 comments
  • 28 votes

Problem syncing local files of songs not available your region

Hey there @prossu, Thanks for posting about this in the Community! Just to confirm, since you mention that only syncing to your mobile device causes issues, have you tried a quick reinstall of the app on that device? If you haven't, please make sure ...

  • Spotify Legend
  • Hey there @prossu,   Thanks for posting about this in the Community!   Just to confirm, since you mention that only syncing to your mobile device causes issues, have you tried ...
  • eramaeni
  • Casual Listener
  • 7133 Views
  • 12 comments
  • 1 likes
  • Not Right Now
  • 7133 Views
  • 12 comments
  • 1 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • r0flm4k3r
  • Newbie
  • 36309 Views
  • 141 comments
  • 893 likes
  • Not Right Now
  • 36309 Views
  • 141 comments
  • 893 votes

Downtime 08.03. - Podcast charts not loading

Hey folks! We're aware that the in-app podcast charts currently can't be viewed by some of you. This is actively being worked on.

  • Moderator
  • Moderator
  • Hey folks! We're aware that the in-app podcast charts currently can't be viewed by some of you. This is actively being worked on.
  • Vasil
  • Moderator
  • 164 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 164 Views
  • 2 comments
  • 0 votes

Liked songs section appears empty on mobile devices

Hello everybody, We have received reports that it is empty in the liked songs section on mobile devices.

  • Spotify
  • Spotify
  • Hello everybody,   We have received reports that it is empty in the liked songs section on mobile devices.
  • Littlebugo
  • Newbie
  • 9028 Views
  • 72 comments
  • 54 likes
  • Mobile
  • Not Right Now
  • 9028 Views
  • 72 comments
  • 54 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

  • Casual Listener
  • I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.
  • agiga99
  • Newbie
  • 25032 Views
  • 174 comments
  • 327 likes
  • Desktop
  • Not Right Now
  • 25032 Views
  • 174 comments
  • 327 votes

Google Alarm Clock app stopped working with Spotify

Hey there folks, We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You are not logged into Spotify". This is now being investigated.

  • Moderator
  • Moderator
  • Hey there folks,    We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You a...
  • Eni
  • Moderator
  • 18113 Views
  • 169 comments
  • 247 likes
  • Android
  • Fixed
  • 18113 Views
  • 169 comments
  • 247 votes

Low volume when casting Spotify

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It...

  • Casual Listener
  • Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my ...
  • Fabiandoz
  • Regular
  • 16316 Views
  • 150 comments
  • 51 likes
  • chromecast
  • Not Right Now
  • 16316 Views
  • 150 comments
  • 51 votes

Sharing tracks and episodes not working on Android and iOS

We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.
  • Lyubka
  • Moderator
  • 2343 Views
  • 27 comments
  • 9 likes
  • Android
    iOS
    Mobile
  • Fixed
  • 2343 Views
  • 27 comments
  • 9 votes

Add to queue not working (Android) *Solved with new update*

None of the below informatPlanPremiumCountry SwedenDeviceZTE Axon 7Operating SystemAndroid My Question or Issue When I click on the add to queue button it registers, but the song doesn't get queued. There are also a lot of options that says "not avai...

  • Casual Listener
  • None of the below informat Plan Premium Country  Sweden Device ZTE Axon 7 Operating System Android   My Question or Issue  When I click on the add to queue button it registe...
  • ShermCraig
  • Casual Listener
  • 6693 Views
  • 42 comments
  • 44 likes
  • Android
  • Fixed
  • 6693 Views
  • 42 comments
  • 44 votes

384Khz still not working.

So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted images are still in my account. So I really dont know w...

  • Regular
  • So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted imag...
  • geek666
  • Casual Listener
  • 12992 Views
  • 27 comments
  • 27 likes
  • bug
  • Not An Issue
  • 12992 Views
  • 27 comments
  • 27 votes

Downtime 24th Feb. 2023: Some Canvases are failing to load.

We've received reports that some folks are seeing only the artwork instead of canvases for some tracks.

  • Moderator
  • Moderator
  • We've received reports that some folks are seeing only the artwork instead of canvases for some tracks. 
  • Kiril
  • Moderator
  • 169 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 169 Views
  • 2 comments
  • 0 votes