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Check to see if the issue you might be experiencing has already been reported and what status it is at.

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Age verification not working for South Korean users

Hey folks! We've received reports that the age verification process for South Korea is not working. When you tap on next to confirm your age, a "Try again" prompt pops up. This is being investigated

  • Moderator
  • Moderator
  • Hey folks!   We've received reports that the age verification process for South Korea is not working. When you tap on next to confirm your age, a "Try again" prompt pops up.  This is ...
  • Lastbat
  • Newbie
  • 599 Views
  • 15 comments
  • 0 likes
  • accounts
  • Fixed
  • 599 Views
  • 15 comments
  • 0 votes

[Amazon Alexa] Music Stop after 5 songs

PlanPremiumCountryItaly DeviceAmazon Echo Dot - ItalyOperating System My Question or Issue After 5 songs (playlist, album or other) Amazon Alexa stop music and I have to start again music using voice, Spotify app or Alexa app. If during this 5 songs ...

  • Casual Listener
  • Plan Premium Country Italy  Device Amazon Echo Dot - Italy Operating System   My Question or Issue  After 5 songs (playlist, album or other) Amazon Alexa stop music and I have...
  • jrwigs
  • Casual Listener
  • 44284 Views
  • 121 comments
  • 266 likes
  • Other
  • Not Right Now
  • 44284 Views
  • 121 comments
  • 266 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of en...
  • nosciencehere
  • Casual Listener
  • 50433 Views
  • 191 comments
  • 192 likes
  • Android
    Other
  • Fixed
  • 50433 Views
  • 191 comments
  • 192 votes

Saved songs do not show as saved on Album or Artist pages

PlanAllCountry AllDeviceAllOperating SystemAll My Question or IssueSongs that have already been added to library appear as unadded in artist pages (and elsewhere). Either Spotify has a terrible data model or they don't care about their users. Or perh...

  • Casual Listener
  • Plan All Country  All Device All Operating System All   My Question or Issue Songs that have already been added to library appear as unadded in artist pages (and elsewhere). Eithe...
  • drumbum6
  • Casual Listener
  • 15237 Views
  • 62 comments
  • 79 likes
  • bug
    data model
  • Not Right Now
  • 15237 Views
  • 62 comments
  • 79 votes

[iOS] Sonos devices not appearing on Spotify Connect

I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing. Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through Spotify Connect are appearing. All of the Sonos devices ...

  • Casual Listener
  • I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing.   Spotify Connect is there for my MacBook (when open) but none of the Sonos devices throu...
  • olivertoma
  • Casual Listener
  • 15373 Views
  • 160 comments
  • 126 likes
  • iOS
  • Fixed
  • 15373 Views
  • 160 comments
  • 126 votes

Spotify recommends songs that are not available

Spotify recommends I add Nemesis by Shriekback to my playlist, but the song is unavailable. Surely the unavailability should determine no recommendations can be made.

  • Regular
  • Spotify recommends I add Nemesis by Shriekback to my playlist, but the song is unavailable. Surely the unavailability should determine no recommendations can be made. 
  • vinmichna
  • Newbie
  • 485 Views
  • 6 comments
  • 1 likes
  • Desktop
  • Closed
  • 485 Views
  • 6 comments
  • 1 votes

User Stats not Showing in Heardle

Hey everyone!We've been receiving reports that you're not seeing your previous Heardle stats or streak data. This has been reported to the right folks and is being investigated

  • Moderator
  • Moderator
  • Hey everyone! We've been receiving reports that you're not seeing your previous Heardle stats or streak data. This has been reported to the right folks and is being investigated 🙂
  • hxleylxne
  • Visitor
  • 3291 Views
  • 31 comments
  • 1 likes
  • Other
  • Fixed
  • 3291 Views
  • 31 comments
  • 1 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

  • Spotify Legend
  • Hey folks,   We're receiving reports that Autoplay isn't working.   If you’re experiencing this issue, make sure to add your   +VOTE   and follow the instructions in the &...
  • Punmolip
  • Newbie
  • 10366 Views
  • 90 comments
  • 227 likes
  • Desktop
    Mobile
  • Fixed
  • 10366 Views
  • 90 comments
  • 227 votes

[Android 11] Playback keeps pausing/skipping when screen is off on Android 11

Plan Premium Country United States Device Google Pixel 4a Operating System Android 11 My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback stutters horribly when the device display is locked. Restarts/reinstalls do not ...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 4a Operating System Android 11   My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback st...
  • FenrirWolff
  • Regular
  • 41843 Views
  • 165 comments
  • 193 likes
  • Android
  • Won't Fix
  • 41843 Views
  • 165 comments
  • 193 votes

Track Information On Car Display Is Out Of Sync

Hi I'm streaming music from the spotify app on my android phone via bluetooth to my VW car. The sound is streaming just fine and i can change between tracks on the stearing buttons etc. The track information is shown on the screen in the car. But the...

  • Casual Listener
  • Hi I'm streaming music from the spotify app on my android phone via bluetooth to my VW car. The sound is streaming just fine and i can change between tracks on the stearing buttons etc. The track i...
  • Cruser_88
  • Casual Listener
  • 44978 Views
  • 243 comments
  • 165 likes
  • Car
  • Not Right Now
  • 44978 Views
  • 243 comments
  • 165 votes

Embed Playlist Code in an Email

I am trying to embed the code for a playlist in an email. It initially appears, but then it disappears. I am using mailchimp. Has anyone else had this problem? Do I just have to use a link instead? Thanks!

  • Casual Listener
  • I am trying to embed the code for a playlist in an email. It initially appears, but then it disappears. I am using mailchimp. Has anyone else had this problem? Do I just have to use a link instead? ...
  • thedominica
  • Visitor
  • 11508 Views
  • 6 comments
  • 9 likes
  • Desktop
  • Not An Issue
  • 11508 Views
  • 6 comments
  • 9 votes

[Radio] "Hide this song" button 🚫 does not work

Plan Premium Country IE Operating System Windows 10 My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no issue but rather that clicking the new button that is now called "Hide this ...

  • Casual Listener
  • Plan Premium Country IE Operating System Windows 10   My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no is...
  • billkalogirou
  • Casual Listener
  • 22389 Views
  • 165 comments
  • 303 likes
  • Radio
  • Fixed
  • 22389 Views
  • 165 comments
  • 303 votes

Podcast Progress Incorrect on Desktop

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssuePodcast progress is not working correctly on the desktop app. When I finish an episode, the next episode will play but the progress bar still shows zero progress. The mobile ...

  • Gig Goer
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Podcast progress is not working correctly on the desktop app. When I finish an episode, the next e...
  • kylekevinriley
  • Newbie
  • 10070 Views
  • 52 comments
  • 186 likes
  • podcast
    progress bar
  • Not Right Now
  • 10070 Views
  • 52 comments
  • 186 votes

"There was a problem" error when joining Premium Duo

Hey folks, We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for now. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for ...
  • HendrikPetertje
  • Music Fan
  • 1853 Views
  • 9 comments
  • 13 likes
  • Subscriptions
  • Fixed
  • 1853 Views
  • 9 comments
  • 13 votes

Kenwood Bluetooth Spotify App not connecting to Phone

Greetings Spotifyers,I use a new Kenwood Headunit which besides Android Auto also has the ability to use the Build In Spotify App to use via Bluetooth. My Phone is the Samsung Note 8 and everything is Up to Date, also the Headunit. The Phone connects...

  • Casual Listener
  • Greetings Spotifyers, I use a new Kenwood Headunit which besides Android Auto also has the ability to use the Build In Spotify App to use via Bluetooth.   My Phone is the Samsung Note 8 and e...
  • CodeCrusher
  • Visitor
  • 43567 Views
  • 115 comments
  • 60 likes
  • Android
    bluetooth
    headunit
    Kenwood
    no connection
  • Not Right Now
  • 43567 Views
  • 115 comments
  • 60 votes

[Desktop] Unable to resize Friend Activity and Library bars on Windows

Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue Issues with fitting layout in app (can't adjust windows). The desktop app doesn't allow resizing of the Friend Activity and Library bars when the language setting ...

  • Music Fan
  • Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue   Issues with fitting layout in app (can't adjust windows).   The desktop app ...
  • MAL90
  • Casual Listener
  • 4611 Views
  • 33 comments
  • 16 likes
  • Desktop
    Windows
  • Fixed
  • 4611 Views
  • 33 comments
  • 16 votes

Downtime December 8th: Web Player isn't loading.

Hey folks,We've gotten information that our web player open.spotify.com is currently not opening/loading around the world. If you want to access Account page, here is the direct link: https://www.spotify.com/account/overview/

  • Moderator
  • Moderator
  • Hey folks, We've gotten information that our web player open.spotify.com is currently not opening/loading around the world.   If you want to access Account page, here is the ...
  • crackpotideas
  • Newbie
  • 8749 Views
  • 59 comments
  • 203 likes
  • Other
  • Fixed
  • 8749 Views
  • 59 comments
  • 203 votes

Albums not loading on Android devices

We've received reports that albums don't load on Android devices. When tapping an album a black screen appears. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that albums don't load on Android devices. When tapping an album a black screen appears.   This is being investigated.
  • The_weird-girl
  • Newbie
  • 9904 Views
  • 106 comments
  • 89 likes
  • Android
  • Fixed
  • 9904 Views
  • 106 comments
  • 89 votes

Lyrics feature not working - "Could not load lyrics" error message

Hey folks, We've received multiple reports from users that they're unable to use the Lyrics feature and are currently receiving "Could not load lyrics" error in almost every song. Issue seems to affect Android, Desktop and iOS devices. This is being ...

  • Moderator
  • Moderator
  • Hey folks, We've received multiple reports from users that they're unable to use the Lyrics feature and are currently receiving "Could not load lyrics" error in  almost every song. Issu...
  • Novy
  • Moderator
  • 3665 Views
  • 20 comments
  • 32 likes
  • Android
    Desktop
    Desktop (Windows)
    iOS
  • Fixed
  • 3665 Views
  • 20 comments
  • 32 votes

Users in Austria unable to accept price increase

Hey, We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links included in those simply lead them to their account page with no...

  • Moderator
  • Moderator
  • Hey,   We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links in...
  • Novy
  • Moderator
  • 1496 Views
  • 18 comments
  • 2 likes
  • accounts
    Subscriptions
  • Fixed
  • 1496 Views
  • 18 comments
  • 2 votes