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Ongoing Issues

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Forum Posts

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • z3karlos
  • Casual Listener
  • 10176 Views
  • 153 comments
  • 173 likes
  • Other
  • Under investigation
  • 10176 Views
  • 153 comments
  • 173 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • The_real_napster
  • Newbie
  • 22135 Views
  • 209 comments
  • 270 likes
  • Android
  • Under investigation
  • 22135 Views
  • 209 comments
  • 270 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • blublublublu
  • Newbie
  • 25784 Views
  • 245 comments
  • 313 likes
  • Other
  • Not Right Now
  • 25784 Views
  • 245 comments
  • 313 votes

Downloaded icon is not being displayed

Hey folks, We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the downloaded playlist. The content is still playable with no connection an...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the down...
  • Novy
  • Moderator
  • 4099 Views
  • 47 comments
  • 89 likes
  • Other
  • Fixed
  • 4099 Views
  • 47 comments
  • 89 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • nahri
  • Casual Listener
  • 35552 Views
  • 330 comments
  • 313 likes
  • Desktop (Windows)
  • Under investigation
  • 35552 Views
  • 330 comments
  • 313 votes

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

  • Moderator
  • Moderator
  • We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   We...
  • ya_sin
  • Newbie
  • 2384 Views
  • 34 comments
  • 97 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Under investigation
  • 2384 Views
  • 34 comments
  • 97 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • karolinaa
  • Newbie
  • 4958 Views
  • 31 comments
  • 66 likes
  • Other
  • Under investigation
  • 4958 Views
  • 31 comments
  • 66 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • Keirdo74
  • Newbie
  • 88699 Views
  • 120 comments
  • 805 likes
  • Other
  • Fixed
  • 88699 Views
  • 120 comments
  • 805 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.     ...
  • Elena
  • Moderator
  • 203992 Views
  • 850 comments
  • 2300 likes
  • Android
  • Fixed
  • 203992 Views
  • 850 comments
  • 2300 votes

Discover Weekly is empty

We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player.

  • Moderator
  • Moderator
  • We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player. 
  • nk_o9-cmemzct
  • Newbie
  • 1075 Views
  • 30 comments
  • 5 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Your Library
  • Fixed
  • 1075 Views
  • 30 comments
  • 5 votes

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Spotify Legend
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • BananaFun
  • Newbie
  • 50290 Views
  • 579 comments
  • 117 likes
  • Desktop (Windows)
  • Fixed
  • 50290 Views
  • 579 comments
  • 117 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.
  • dt3ft
  • Casual Listener
  • 40557 Views
  • 230 comments
  • 210 likes
  • Other
  • Fixed
  • 40557 Views
  • 230 comments
  • 210 votes

Issues with offline downloads on Android and Desktop

We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark is displayed (instead of a green check mark ), indicating that the action was unsuccessful.

image (1).png image (3).png
  • Moderator
  • Moderator
  • We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark  is displayed (instead of a green check mark  ), indic...
  • Noahsark
  • Visitor
  • 1897 Views
  • 9 comments
  • 30 likes
  • Accounts
    Desktop
  • Under investigation
  • 1897 Views
  • 9 comments
  • 30 votes

Blank Change Plan Page

Hey folks!We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into.The issue also affects Family and Duo members.

  • Moderator
  • Moderator
  • Hey folks! We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into. The issue also affects Fa...
  • Vasil
  • Moderator
  • 237 Views
  • 14 comments
  • 0 likes
  • Accounts
    Subscriptions
  • Fixed
  • 237 Views
  • 14 comments
  • 0 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • Angela765
  • Casual Listener
  • 28723 Views
  • 348 comments
  • 425 likes
  • Other
  • Fixed
  • 28723 Views
  • 348 comments
  • 425 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • Teagan92
  • Newbie
  • 90948 Views
  • 184 comments
  • 294 likes
  • Other
  • Not Right Now
  • 90948 Views
  • 184 comments
  • 294 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • dgs2-q_s9hk3h
  • Newbie
  • 45958 Views
  • 295 comments
  • 361 likes
  • Android
  • Not Right Now
  • 45958 Views
  • 295 comments
  • 361 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • lydialikesgeese
  • Newbie
  • 13024 Views
  • 65 comments
  • 153 likes
  • iOS
  • Under investigation
  • 13024 Views
  • 65 comments
  • 153 votes

[iOS] Blend isn’t showing user activity

Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used to show who listened to which song. This seems to only b...

  • Moderator
  • Moderator
  • Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used ...
  • Ivelina
  • Moderator
  • 558 Views
  • 12 comments
  • 8 likes
  • iOS
  • Fixed
  • 558 Views
  • 12 comments
  • 8 votes

"Connect to WiFi and wake device" when trying to use Alexa speaker group

PlanPremiumCountryUSADeviceMacBook Pro 18,1 + iPhoneOperating SystemLatest for both My Question or IssueSpotify Connect + Alexa has always has major issues and never reliable. Today's flavor of the week is this. All the devices in the group are awake...

Screenshot 2023-09-11 at 12.18.58 PM.png Screenshot 2023-09-11 at 12.23.29 PM.png
  • Regular
  • Plan Premium Country USA Device MacBook Pro 18,1 + iPhone Operating System Latest for both   My Question or Issue Spotify Connect + Alexa has always has major issues and never reliable...
  • JamesS7
  • Newbie
  • 13437 Views
  • 44 comments
  • 16 likes
  • Connect
  • Need more info
  • 13437 Views
  • 44 comments
  • 16 votes